Front desk representative job description

We currently have openings for Front Desk Representatives on Rt 17.
Serious Applicants Only - No Phone Calls Please - Must fill out a paper application - must be able to work weekends and evenings, available at the Front Desk
Comfort Suites, 541 Warrenton Road and/or Quality Inn, 543 Warrenton Road

Full Time and Part Time Positions Available

FRONT DESK REPRESENTATIVE
A key responsibility of this position is to create experiences which leave our guests and potential guests feeling assured and optimistic. These experiences can be delivered through a variety of activities, including: welcoming our guests, extending recognition to loyal guests and providing an accurate and efficient check in/check out process. Assisting guests during their stay with questions or concerns and providing exceptional service. Individuals in this role must adhere to the company's standards and procedures in order to deliver a consistent guest experience across the brand while complying with all safety, security and quality measures.

Front Desk Job Duties Include But Not Limited To:

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide check-in/check-out service
• Provide superior guest service
• Manages reservations for arrivals, departures and in-house guests
• Processing payments from guests
• Provide guests with information concerning amenities/services/local attractions
• Strong attention to detail required
• Respond to all hotel guests efficiently and in an appropriately friendly manner

Job Requirements:

• Previous hotel experience preferred but not required.
• Must possess Excellent customer service and communication skills
• Be self-motivated and able to work independently
• Dependability and reliable transportation a must
• Ability to work in a standing position for long periods of time.
• Ability to handle comments and suggestions
• Flexibility to work any shift including weekends and holidays
• Ability to multi-task

We currently have openings for Front Desk Representatives on Rt 17.
Serious Applicants MUST come in and fill out a paper application, available in the lobby at the front desk - No Phone Calls Please
Comfort Suites, 541 Warrenton Road and/or Quality Inn, 543 Warrenton Road

Full Time and Part Time Positions Available

FRONT DESK REPRESENTATIVE
A key responsibility of this position is to create experiences which leave our guests and potential guests feeling assured and optimistic. These experiences can be delivered through a variety of activities, including: welcoming our guests, extending recognition to loyal guests and providing an accurate and efficient check in/check out process. Assisting guests during their stay with questions or concerns and providing exceptional service. Individuals in this role must adhere to the company's standards and procedures in order to deliver a consistent guest experience across the brand while complying with all safety, security and quality measures.

Front Desk Job Duties Include But Not Limited To:

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide check-in/check-out service
• Provide superior guest service
• Manages reservations for arrivals, departures and in-house guests
• Processing payments from guests
• Provide guests with information concerning amenities/services/local attractions
• Strong attention to detail required
• Respond to all hotel guests efficiently and in an appropriately friendly manner

Job Requirements:

• Previous hotel experience preferred but not required.
• Must possess Excellent customer service and communication skills
• Be self-motivated and able to work independently
• Dependability and reliable transportation a must
• Ability to work in a standing position for long periods of time.
• Ability to handle comments and suggestions
• Flexibility to work any shift including weekends and holidays
• Ability to multi-task

The Front Desk Representative provides exceptional customer service via the front desk to establish a warm, secure and friendly atmosphere in the community. This is a Part-time position: Thursday (9am - 5pm), Friday/Saturday (3pm - 11:30pm), with a $1,500 hiring bonus!

What will I do every day?

• Monitor residents and guests coming in and out of the community
• Assist residents with requests as needed
• Answer incoming calls
• Maintain a neat and clean front desk and entrance area
• Respond to emergencies and supply emergency personnel

What will I need to be successful in this role?

• Bring a smile to work every day
• Have excellent customer service skills
• 6 months to 1 year of front desk, receptionist or resident relations experience
• High school diploma or GED preferred
• Senior Living experience a plus
• Hotel experience a plus

What’s in it for me? (Great Question!)

• Competitive pay
• A free meal per shift
• Healthcare Benefits including Vision & Dental (Full-time only)
• Matching 401k (Full-time only)
• Paid Time Off
• Rewards and Bonus Opportunities
• Continuous Training and Growth Opportunities

What do we do?

We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for the past 30 years.

All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB Test and Background Check

*Kisco Senior Living is an Equal Opportunity Employer