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Front desk representative skills for your resume and career

Updated January 8, 2025
5 min read
Front desk representative example skills
Below we've compiled a list of the most critical front desk representative skills. We ranked the top skills for front desk representatives based on the percentage of resumes they appeared on. For example, 25.0% of front desk representative resumes contained reservations as a skill. Continue reading to find out what skills a front desk representative needs to be successful in the workplace.

15 front desk representative skills for your resume and career

1. Reservations

Here's how front desk representatives use reservations:
  • Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved.
  • Managed receptionist area, including setting up reservations, handling in-person request and greeting visitors.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front desk representatives use customer service:
  • Provided customer service by welcoming and registering guests as well as responding to information and directional inquiries.
  • Exemplified the second-to-none customer service for which Marriott is nationally renowned for all interactions with customers.

3. Excellent Guest

Here's how front desk representatives use excellent guest:
  • Greet, register, and assign rooms to guests of hotel with a focus on excellent guest service and satisfaction.
  • Worked at the two Marriott hotels in Bend providing excellent guest service during the evening shifts.

4. Computer System

Here's how front desk representatives use computer system:
  • Updated yearly information into a computer system database calculating annual fees.
  • Delivered excellent customer service while registering guests accurately in computer system.

5. Patients

Here's how front desk representatives use patients:
  • Contacted patients regarding unpaid and underpaid accounts, verification of insurance, accounting, customer service, computer and telephone operations.
  • Registered new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information.

6. Cash Handling

Here's how front desk representatives use cash handling:
  • Developed relationships with members Registered guests and new members Was responsible for all cash handling procedures
  • Honored with praise for cash handling accuracy, with zero overages/shortages month-over-month.

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7. Room Availability

Room availability is defined as the availability of the number of rooms at a hotel open for sales for a specific set of dates and/or the type of accommodation.

Here's how front desk representatives use room availability:
  • Accepted, changed and canceled guest reservations to ensure accurate room availability.
  • Maintained daily reports of room availability and customer accounts.

8. Math

Here's how front desk representatives use math:
  • Ease and particular when running with math and money.
  • Perform simple retail math and held operational duties

9. Booking

Here's how front desk representatives use booking:
  • Provided information to customer inquiries and needs as related to booking and settling hotel accommodations.
  • Resolved issues that the customer was having with their booking or their room and took care of the front desk area.

10. Cleanliness

Here's how front desk representatives use cleanliness:
  • Maintain cleanliness of reception area and visual displays
  • Maintained front desk cleanliness and organization.

11. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how front desk representatives use phone calls:
  • Completed all manager reports*learned all the Hilton hotels software*check in/check outs*answered numerous phone calls*all other front desk duties
  • Handled customer telephone calls and educated guests with accurate information about products and membership.

12. Guest Service

Here's how front desk representatives use guest service:
  • Provided customers with extensive information regarding guest services and surrounding amenities.
  • Ensured continual guest service and satisfaction by following established hotel guidelines.

13. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how front desk representatives use pos:
  • Help members with POS transactions, questions with specific workout equipment, membership start-ups, and customer related issues.
  • Informed members and guests of current sales and promotions while accounting for an accurate POS drawer

14. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how front desk representatives use night audit:
  • Conducted night audits to validate accuracy of completed paperwork and distributed charges in respective portfolios
  • Composed daily night audit report including: total hotel revenue, daily guest census report, and guest room status report.

15. Room Rates

Here's how front desk representatives use room rates:
  • Executed customer check in/out while maintaining the PMS system (WIN 2K) to reflect current and changing room rates/status/commission tiers.
  • Checked end-of-day reports for any discrepancies and made adjustments to room rates or guest assignments and corrected them within the database.
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List of front desk representative skills to add to your resume

Front desk representative skills

The most important skills for a front desk representative resume and required skills for a front desk representative to have include:

  • Reservations
  • Customer Service
  • Excellent Guest
  • Computer System
  • Patients
  • Cash Handling
  • Room Availability
  • Math
  • Booking
  • Cleanliness
  • Phone Calls
  • Guest Service
  • POS
  • Night Audit
  • Room Rates
  • Scheduling Appointments
  • Guest Complaints
  • Guest Accounts
  • Guest Rooms
  • Guest Satisfaction
  • Hotel Guests
  • Customer Complaints
  • Opera
  • Telephone Calls
  • Hotel Services
  • Check Outs
  • Patient Appointments
  • Customer Inquiries
  • Guest Reservations
  • Credit Card Transactions
  • Multi-Line Phone System
  • Guest Issues
  • VIP
  • Room Reservations
  • Local Attractions
  • PMS
  • Hotel Rooms
  • Financial Transactions
  • Room Assignments
  • Guest Inquiries
  • Exceptional Guest
  • Greeting Guests
  • Insurance Verification
  • Telephone Etiquette
  • Room Charges
  • Patient Accounts
  • Bank Deposits
  • PBX
  • Process Payments
  • Hotel Reservations

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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