How To Become A Front Desk Staff: What It Is and Career Path

What is a front desk staff and how to become one

Updated January 8, 2025

3 min read

There is more than meets the eye when it comes to being a front desk staff. For example, did you know that they make an average of $13.9 an hour? That's $28,916 a year! Between 2018 and 2028, the career is expected to grow 0% and produce -5,200 job opportunities across the U.S.

ScoreFront Desk StaffUS Average

Salary

2.3

Avg. Salary $28,916

Avg. Salary $59,228

Diversity

4.3

Race

American Indian and Alaska Native 1.37%

Asian 10.79%

Black or African American 9.28%

Hispanic or Latino 17.12%

Unknown 6.65%

White 54.80%

Gender

female 65.90%

male 34.10%

Age - 34

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 34

Stress level

8.3

Stress level is high

7.1 - high

Complexity level

4.8

Complexity level is intermediate

7 - challenging

Work life balance

9.3

Work life balance is excellent

6.4 - fair

Key steps to become a front desk staff

Explore front desk staff education requirements

Most common front desk staff degrees

Bachelor's

61.6 %

Associate

15.0 %

High School Diploma

13.9 %

Start to develop specific front desk staff skills

Skills	Percentages
Customer Service	33.40%
Check-In	15.43%
Facility Tours	8.21%
Cleanliness	6.95%
Strong Customer Service	5.47%

Complete relevant front desk staff training and internships

Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New front desk staff learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a front desk staff based on U.S. Bureau of Labor Statistics data and data from real front desk staff resumes.

Research front desk staff duties and responsibilities

Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Update lobby display TV using PowerPoint program.
Create flyers with PowerPoint for career center events.

Prepare your front desk staff resume

When your background is strong enough, you can start writing your front desk staff resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a front desk staff resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable front desk staff resume templates

Build a professional front desk staff resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your front desk staff resume.