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Become A Front Desk Staff

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Working As A Front Desk Staff

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $26,388

    Average Salary

What Does A Front Desk Staff Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Front Desk Staff

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Front Desk Staff Jobs

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Front Desk Staff Career Paths

Front Desk Staff
Resident Assistant Office Manager
Administrative Manager
6 Yearsyrs
Personal Trainer General Manager
Area Manager
7 Yearsyrs
Resident Assistant Security Officer Night Auditor
Assistant General Manager
5 Yearsyrs
Personal Trainer Account Executive Office Manager
Business Office Manager
8 Yearsyrs
Office Administrator Recruiter Career Counselor
Career Manager
7 Yearsyrs
Pharmacist Technician Office Administrator Event Coordinator
Catering Sales Manager
5 Yearsyrs
Front Desk Supervisor Front Office Manager General Manager
Center Manager
6 Yearsyrs
Support Staff Assistant Director Director Of Food And Beverage
Club Manager
5 Yearsyrs
Office Manager Property Manager
Communications Manager
6 Yearsyrs
Support Staff Service Coordinator Sales Coordinator
Conference Services Manager
5 Yearsyrs
Security Officer Account Manager Sales Manager
Corporate Sales Manager
6 Yearsyrs
Front Desk Manager Front Office Manager
Director Of Front Office
5 Yearsyrs
Office Manager Technician Maintenance Supervisor
Facilities Manager
7 Yearsyrs
Front Desk Supervisor Assistant General Manager Restaurant Manager
Food And Beverage Manager
5 Yearsyrs
Laboratory Technician General Manager Director Of Sales
General Manager/Director Of Sales
8 Yearsyrs
Security Officer Sales Consultant Sales Manager
Group Sales Manager
5 Yearsyrs
Guest Services Agent Night Auditor Assistant General Manager
Hotel General Manager
9 Yearsyrs
Front Desk Manager Guest Services Manager Front Office Manager
Hotel Manager
5 Yearsyrs
Pharmacist Technician Office Manager Billing Manager
Revenue Manager
8 Yearsyrs
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Do you work as a Front Desk Staff?

Front Desk Staff Demographics

Gender

Female

64.5%

Male

32.9%

Unknown

2.6%
Ethnicity

White

63.5%

Hispanic or Latino

14.0%

Black or African American

10.2%

Asian

8.6%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

41.9%

French

18.4%

German

6.6%

Chinese

4.4%

Arabic

3.7%

Italian

3.7%

Japanese

2.9%

Korean

2.9%

Portuguese

2.2%

Vietnamese

2.2%

Russian

2.2%

Mandarin

2.2%

Hindi

1.5%

Polish

1.5%

Swedish

0.7%

Cantonese

0.7%

Hebrew

0.7%

Greek

0.7%

Tagalog

0.7%
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Front Desk Staff Education

Schools

Ball State University

20.3%

University of Vermont

9.5%

University of Maryland - Baltimore County

7.3%

University of Wisconsin - Madison

6.5%

University of Phoenix

5.2%

Northern Virginia Community College

5.2%

University of Massachusetts Amherst

4.3%

Temple University

3.9%

University of Iowa

3.9%

Minnesota State University - Mankato

3.4%

University of Maryland - Baltimore

3.4%

Iowa State University

3.4%

Appalachian State University

3.0%

University of Wisconsin Extension

3.0%

University of Wisconsin - La Crosse

3.0%

Virginia Commonwealth University

3.0%

University of Maryland - College Park

3.0%

University of South Dakota

3.0%

University of Michigan - Ann Arbor

3.0%

University of Northern Colorado

2.6%
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Majors

Business

16.0%

Kinesiology

12.2%

Psychology

9.7%

Criminal Justice

6.9%

Communication

6.4%

English

5.2%

Biology

4.3%

Health Care Administration

4.1%

Nursing

3.7%

Management

3.7%

Accounting

3.6%

Social Work

3.0%

Liberal Arts

3.0%

General Studies

2.8%

Political Science

2.8%

Public Relations

2.8%

Hospitality Management

2.5%

Elementary Education

2.5%

History

2.5%

Marketing

2.5%
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Degrees

Bachelors

53.4%

Other

23.4%

Masters

9.5%

Associate

8.8%

Certificate

2.7%

Doctorate

1.0%

Diploma

0.9%

License

0.4%
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Top Skills for A Front Desk Staff

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  1. Customer Service
  2. Front Desk Area
  3. Facility
You can check out examples of real life uses of top skills on resumes here:
  • Deliver consistently strong customer service when interacting with students and inquirers.
  • Managed the front desk area - including greeting visitors and responding to telephone and in-person requests for information and/or guest needs.
  • Offered members exercise equipment instruction and answered questions pertaining to facility services.
  • Answered incoming telephone calls and confirmed court reservations.
  • Provide general customer service to members including sale of merchandise, collecting membership dues, and upkeep of gym equipment.

How Would You Rate Working As a Front Desk Staff?

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Top Front Desk Staff Employers

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Jobs From Top Front Desk Staff Employers

Front Desk Staff Videos

The Hotel - A Day in the Life at the Front Desk

Front Desk Agent (Resort), Career Video from drkit.org

Career Advice on becoming a Front Office Manager by Daniella W (Full Version)

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