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Become A Front Desk Staff

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Working As A Front Desk Staff

  • Interacting With Computers
  • Performing Administrative Activities
  • Performing for or Working Directly with the Public
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $27,300

    Average Salary

What Does A Front Desk Staff Do

Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.

Duties

Receptionists typically do the following:

  • Answer telephone calls and take messages or forward calls
  • Schedule and confirm appointments and maintain calendars
  • Greet and welcome customers, clients, and other visitors
  • Check visitors in and direct or escort them to specific destinations
  • Inform other employees of visitors’ arrivals or cancellations
  • Enter customer data and send correspondence 
  • Copy, file, and maintain paper or electronic documents
  • Handle incoming and outgoing mail and email

Receptionists are often the first employee of an organization to have contact with a customer or client. They are responsible for making a good first impression for the organization, which can affect the organization’s success.

The specific responsibilities of receptionists vary depending on where they work. Receptionists in hospitals and doctors’ offices may collect patients’ personal information and direct patients to the waiting room. Some may handle billing and insurance payments.

In beauty or hair salons, they schedule appointments, direct clients to the hairstylist, and may serve as cashiers.

In factories, large corporations, and government offices, receptionists also may provide a security function. For example, they control access, provide visitor passes, and arrange to take visitors to the proper office.

When they are not busy with callers or visitors, receptionists perform other office tasks, such as processing documents or entering data.

Receptionists use telephones, computers, and other office equipment such as scanners and fax machines.

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How To Become A Front Desk Staff

Although hiring requirements vary by industry and employer, receptionists typically need a high school diploma and good communication skills.

Education

Receptionists typically need a high school diploma or equivalent, and employers may prefer to hire candidates who have experience with certain computer software applications. Courses in word processing and spreadsheet applications can be particularly helpful.

Training

Most receptionists receive short-term on-the-job training, usually lasting a few days to a week. Training typically covers procedures for visitors, and for telephone and computer use. Medical and legal offices also may instruct new employees on privacy rules related to patient and client information.

Advancement

Receptionists may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. Advancement opportunities often depend on the employee’s experience in using computer applications, such as word processing and spreadsheet applications.

Important Qualities

Communication skills. Receptionists must speak and write clearly so that others may understand them.

Customer-service skills. Receptionists represent an organization. As a result, they should be courteous, professional, and helpful toward the public and customers.

Integrity. Receptionists may handle client and patient data, especially in medical and legal offices. They must be trustworthy and protect their clients’ privacy.

Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations.

Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files. They need good organizational skills to manage their diverse responsibilities.

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Front Desk Staff jobs

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Average Length of Employment
Front Desk Lead 2.2 years
Desk Operator 2.1 years
Desk Clerk 2.0 years
Front Desk Staff 2.0 years
Front Desk Officer 1.9 years
Front Desk Clerk 1.7 years
Desk Receptionist 1.6 years
Front Desk Agent 1.6 years
Desk Attendant 1.6 years
Desk Worker 1.5 years
Front Desk Worker 1.4 years
Desk Assistant 1.4 years
Top Employers Before
Internship 12.7%
Cashier 9.9%
Volunteer 5.8%
Server 4.2%
Hostess 3.3%
Manager 3.0%
Waitress 2.8%
Assistant 2.3%
Supervisor 2.1%
Top Employers After
Internship 12.9%
Cashier 6.8%
Server 5.7%
Volunteer 4.7%
Teacher 3.1%
Supervisor 2.7%
Hostess 2.5%
Waitress 2.4%
Manager 2.1%

Front Desk Staff Demographics

Gender

Female

65.1%

Male

32.2%

Unknown

2.6%
Ethnicity

White

79.5%

Hispanic or Latino

9.7%

Asian

8.5%

Unknown

1.6%

Black or African American

0.7%
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Languages Spoken

Spanish

43.6%

French

17.1%

German

6.4%

Italian

4.3%

Chinese

3.6%

Arabic

3.6%

Japanese

2.9%

Mandarin

2.9%

Korean

2.9%

Portuguese

2.1%

Vietnamese

2.1%

Russian

2.1%

Hindi

1.4%

Polish

1.4%

Swedish

0.7%

Cantonese

0.7%

Hebrew

0.7%

Greek

0.7%

Tagalog

0.7%
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Front Desk Staff Education

Schools

Ball State University

19.8%

University of Vermont

9.3%

University of Maryland - Baltimore County

7.0%

Northern Virginia Community College

6.2%

University of Wisconsin - Madison

5.7%

University of Phoenix

4.8%

Temple University

4.4%

University of Massachusetts Amherst

4.4%

University of Iowa

4.4%

Minnesota State University - Mankato

3.5%

University of Maryland - Baltimore

3.5%

Iowa State University

3.5%

Appalachian State University

3.1%

University of Wisconsin Extension

3.1%

University of Wisconsin - La Crosse

3.1%

University of Maryland - College Park

3.1%

University of Michigan - Ann Arbor

3.1%

University of Northern Colorado

2.6%

University of Massachusetts - Boston

2.6%

University of Wisconsin - Stevens Point

2.6%
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Majors

Business

16.1%

Kinesiology

12.5%

Psychology

10.0%

Communication

6.7%

Criminal Justice

6.7%

English

5.1%

Biology

4.4%

Management

3.8%

Health Care Administration

3.8%

Nursing

3.7%

Accounting

3.4%

Social Work

2.9%

Liberal Arts

2.8%

Political Science

2.8%

General Studies

2.7%

Public Relations

2.7%

Elementary Education

2.6%

Hospitality Management

2.4%

History

2.4%

Marketing

2.4%
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Degrees

Bachelors

52.7%

Other

24.3%

Masters

9.3%

Associate

8.9%

Certificate

2.6%

Doctorate

1.1%

Diploma

0.8%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Front Desk Staff

CustomerServiceSkillsFrontDeskAreaFacilityMembershipSalesPhoneCallsGymEquipmentDeskStaffNewMembersDataEntrySchedulingAppointmentsCreditCardTransactionsCheck-InCommunicationSkillsPersonalTrainingStaffMembersComputerSystemGymMembersAdditionalMedicalRecordsSupervise

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Top Front Desk Staff Skills

  1. Customer Service Skills
  2. Front Desk Area
  3. Facility
You can check out examples of real life uses of top skills on resumes here:
  • Position required customer service skills, opening and closing of the YMCA, handling cash, check and credit card transactions.
  • Maintain the cleanliness of the front desk area.
  • Provide a member friendly facility by greeting members and guest promptly with enthusiasm.
  • Conducted membership sales via website joins and in-gym sign ups.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Top Front Desk Staff Employers

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Front Desk Staff Videos

The Hotel - A Day in the Life at the Front Desk

Front Desk Agent (Resort), Career Video from drkit.org

Career Advice on becoming a Front Office Manager by Daniella W (Full Version)

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