Front desk staff resume examples from 2026

Land interviews using Zippia's AI-powered resume builder.

Create my resume See all templates

Updated March 26, 2025

5 min read

All resume examples

Front desk staff resume

Ruth Perry

(500) 555-2010 | rperry@example.com

La Quinta, CA | 22250 W. Cedar St. - 17823

Work experience

2020 - Present
Front Desk Staff, La Quinta Holdings - La Quinta, CA
- Worked with the Opera operating system.
- Answer inquiries regarding hotel services.
- Implemented customer service action plan - "greet" each customer as they come through and leave the door.
- Used a variety of software such as MS Word, Excel, and PowerPoint to create various document productions.
2014 - 2020
Front Clerk, Safeway - San Francisco, CA
- Worked both on the sales floor assisting customers and in the back room managing, organizing, and stocking products.
- Clear departures in computer system.
- Handle all payments and stay in communication with billing and reservations to make sure account is handled appropriately.
2013 - 2014
Hostess Cashier, McDonald's - Houston, TX
- Received training in customer service.
- Provided excellent customer service by addressing complaints calmly and swiftly.
- Adhered to strict guidelines for providing excellent customer service.

Skills

New Members
Phone Calls
Check-In
Taking Messages
Telephone Calls
Desk Staff
Personal Training
Greeting Guests
CPR
Customer Questions

Education

High School Diploma, (2013 - 2013)
,

Front desk associate resume

Frank Henry

Front Desk Associate

(920) 555-2871 | fhenry@example.com

Marquette, MI | 9069 W. Maple Ave. - 85294

Work experience

2020 - Present
Front Desk Associate, Ramada State College - Marquette, MI
- Maintain excellent verbal and written communication with Housekeeping and Maintenance, Restaurant and lounge employees.
- Control and monitor room blocks and special requests.
- Utilized company systems to pre-block Guests into rooms meeting requests, assisted front line cast in Guest service recovery and requests.
2018 - 2020
Front Desk Associate, Hyatt - Chandler, AZ
- Maintain operator (PBX) switchboard.
- Trained in Night Audit, revenue management, and budget forecasting, as well as opening and closing Housekeeping.
- Managed about 50 guest reservations each shift Facilitated front desk customer service and administrative tasks Supervised training of new employees
2018 - 2018
Lifeguard/Swim Instructor (Part-Time), Sonora Regional Med Cent - Chandler, AZ
- Provided a safe and fun, family friendly environment Worked alongside kids to advance their talents in swimming Customer service and care
- Played different roles as a lifeguard, coach, and swim instructor.
- Serve as emergency responder for the estate (80+ acres) Maintain the safety of the aquatic facility
- Shift Supervisor required supervision of all lifeguard and maintenance employees.

Skills

Customer Service
Guest Service
Special Education
Lifeguard
Positive Attitude
Private Lessons
Check Patients
Scheduling Appointments
First-Aid
Responder

Education

Certificate, Criminal Justice (2017 - 2018)
American InterContinental University
Chandler,

Front desk lead resume

Brittany Butler

Front Desk Lead

(210) 555-7663 | bbutler@example.com

San Antonio, TX | 81307 W. Park Ave. - 51891

Work experience

2016 - Present
Front Desk Lead, Best Buy - San Antonio, TX
- Instituted training standards for Front Desk, Reservations, and Guest Services.
- Sign up new members for the gym and provide a tour giving each detail of what we stand by
- Develop or update procedures, policies, or standards.
- Establish Standard Operation Procedures that are to be carried out by all staff members at the Front Desk and Guest Services.
2015 - 2016
Guest Service Supervisor, Best Buy - San Antonio, TX
- Trained staff on POS systems.
- Perform accurate sales transaction according to the cash control policies and procedures.
2014 - 2015
Sales Coordinator, Best Buy - San Antonio, TX
- Model sales behavior and coach the Sales Consultants to ensure a high level of job proficiency.
- Use POS systems to ring out and schedule customers and deliveries.
- Helped on sales floor when needed.
- Maintain sales floor, stock areas and fitting rooms.
2012 - 2014
Catering Coordinator, Jason's Deli - Fort Worth, TX
- Organized special events including receptions, promotions and corporate luncheons.
- Answered phones and completed food preparation for to-go orders, took in-house placing orders and delivered customers orders to respective tables.
- Cultivated strong relationships with clients and vendors, resulting in repeat business and outstanding feedback ratings.
- Provided detailed descriptions of menu items to possible clients.
- Take catering orders and oversee catering transactions and deliveries to ensure my team met daily sales goals.

Skills

Food Service
Property Management
Staff Members
Dishes
In-House Events
Travel Directions
Strict Deadlines
Setup
Procedures
Sales Activities

Education

High School Diploma, (2012 - 2012)
,

Front desk supervisor resume

Janet Hicks

Front Desk Supervisor

(660) 555-5688 | jhicks@example.com

Birmingham, AL | 3416 W. Cedar Rd. - 22195

Work experience

2020 - Present
Front Desk Supervisor, Sheraton Hotels & Resorts Worldwide - Birmingham, AL
- Created training manuals for the guest services team.
- Recruited and trained all new members of the guest service team.
- Worked with all Chicago-area Starwood properties as speaker and instructor of new company policies and procedures.Prior work experience available upon request.
- Coordinated all desk management procedures by establishing round the clock desk coverage.
- Managed a team of Guest Service Representatives at a 988-room hotel and convention center.
2013 - 2020
Concierge, ISMG - Atlanta, GA
- Provided guest service and took control of guest situations.
- Provide personal interface and communication link between the guest and the spa staff.
- Assisted residents and guests with any special requests during their visits.
- Coordinate with In Room Dining for the delivery of special amenities in a timely manner to VIP guests.
2009 - 2013
Security Officer, ISMG - Atlanta, GA
- Authored daily reports that acknowledged activity such as property damage, theft, or any abnormal occurrences.
- Enforced rules, regulations, policies, procedures, and responded to emergency situations requiring security assistance.
2007 - 2009
Administrative Clerk, U.S. Census Bureau - Atlanta, GA
- Dispose of office records/files accordance with established regulations.
- Created New Hire folders, Updated personnel files including Performance Reports4.
- Performed clerical tasks, answered incoming calls, customer service, and maintained personnel files and administrative records.
- Maintained personnel files and administrative records.
- Document filing, data entry, cash handling, multiple avenues of communication with defendants and families

Skills

Customer Service
Night Audit
Crowd Control
Front Office
Security Officers
Client Property
Powerpoint
Regency
Security Services
Office Procedures

Education

Bachelor's Degree, Psychology (2004 - 2007)
University of South Florida
Tampa,

How to write a front desk staff resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in front desk staff-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These tips will help you demonstrate why you are the perfect fit for the front desk staff position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

Upload a resume

(File formats: .pdf, .doc, .docx)

List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
Include as many relevant hard skills and soft skills as possible from the listing.
Use the most up to date and accurate terms. Don't forget to be specific.

These five steps should give you a strong elevator pitch and land you some front desk staff interviews.

Here are example skills to include in your “Area of Expertise” on a front desk staff resume:

Customer Service
Check-In
Facility Tours
Cleanliness
Strong Customer Service
Emergency Situations
Punctuality
CPR
Membership Sales
Customer Complaints

Appointment Scheduling
Front Desk Operations
Direct Calls
Computer System
Telephone Calls
POS
Administrative Tasks
Financial Transactions
Patient Appointments
Multi-Line Phone System

Excellent Guest
Credit Card Transactions
PowerPoint
Patient Charts
Night Audit
Billing Issues
Hotel Guests
Member Service
Gym Equipment
Office Equipment

Zippia’s AI can customize your resume for you.

Upload a resume

(File formats: .pdf, .doc, .docx)

How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write front desk staff experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are examples from great front desk staff resumes:

Work history example #1

Cashier/Host

McDonald's

Maintained accounting records regarding employee payroll and sales summaries of the restaurant.
Cleaned grill area, dining area and restrooms.customer service, and washing dishes
Facilitated inter-departmental communication to effectively provide customer support.
Practiced customer service with quick and clear communication.
Applied strong organizational and communications abilities in the execution of daily tasks.

Work history example #2

Front Desk Attendant

Hyatt

Accommodated requests for copies, signage, book binding, pamphlets and processed mail and postage in business center.
Recommended improved procedures and products to management.
Recognized for being a Top Up-Seller, resulting in increased monthly revenues for Hyatt.
Worked with our partners and with other Hyatt hotels and residences to help our loyalty program guests with travel services.
Used knowledge of Property Management System, detailed policies and procedures to efficiently check-in and check-out guests.

Work history example #3

Front Desk Staff

Fitness Connection

Reconstructed and distributed a monthly internal newsletter to improve and boost internal employee communications.
Joined a well established team as a front desk agent and worked my way into a lead position.
Worked with Doctor's and Nurse's in scheduling procedures for Gastro-Intestinal Unit.

Work history example #4

Front Desk Staff

Massage Envy

Interviewed clients to complete case histories, intake, and insurance forms.
Trained in EMR/EHR, filing, faxing and check in/out of patients.
Attained customer satisfaction and retention with a friendly demeanor and positive attitude.
Ensured compliance with HIPAA and OSHA regulations to improve customer relations and promote favorable patient/physician interactions.
Maintained patient privacy and confidentiality in accordance with HIPAA.

Zippia’s AI can customize your resume for you.

Upload a resume

(File formats: .pdf, .doc, .docx)

Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:

The highest degree you have achieved.
TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
TField of study
TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries from front desk staff resumes:

High School Diploma

2013 - 2013

Highlight your front desk staff certifications on your resume

Certifications can be a crucial part of your resume. Many jobs have required certifications.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your front desk staff resume:

Certified Personal Trainer
Certified Medical Interpreter - Spanish (CMI)
Certified Billing and Coding Specialist (CBCS)

Updated March 26, 2025

Browse office and administrative jobs