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Front desk staff skills for your resume and career

Updated January 8, 2025
4 min read
Front desk staff example skills
Below we've compiled a list of the most critical front desk staff skills. We ranked the top skills for front desk staff based on the percentage of resumes they appeared on. For example, 33.4% of front desk staff resumes contained customer service as a skill. Continue reading to find out what skills a front desk staff needs to be successful in the workplace.

15 front desk staff skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front desk staff use customer service:
  • Provided excellent customer service and updated member's account information using various computer applications.
  • Developed excellent customer service skills through daily communication via phone and face-to-face interaction.

2. Check-In

Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.

Here's how front desk staff use check-in:
  • Welcomed guests during check-in/check-out, provided concierge services as required and acted as liaison between guests and resort services/management.
  • Greet and check-in customers Answer incoming calls Set-up memberships Schedule tanning appointments

3. Facility Tours

Facility tour refers to the scheduled tours of farms, plants, factories, or institutions. These tours aim to provide an educational session for students and give them knowledge about the real-life industries, their machinery, and processes. Depending on what the students are specializing in, these tours can help boost a student's interest in his field and make him passionate about education and science. Typically, the owner, manager, or other skilled employee supervises the tour, ensuring everything runs smoothly.

Here's how front desk staff use facility tours:
  • Provide facility tours, sell memberships, and assist clients with questions
  • Conduct facility tours for prospective members.

4. Cleanliness

Here's how front desk staff use cleanliness:
  • Lead associate sales and supervised associate returns and overall museum cleanliness.
  • Managed cleanliness and maintenance of all equipment and facility.

5. Strong Customer Service

Here's how front desk staff use strong customer service:
  • Develop strong customer service relationships.
  • Contributed to fostering a welcoming environment for clients and strong customer service.

6. Emergency Situations

Here's how front desk staff use emergency situations:
  • Manage daily activities consisting of gaming/room rental, lost items, and dealing with emergency situations.
  • Provided aid in emergency situations.

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7. Punctuality

Here's how front desk staff use punctuality:
  • Received the recognition letter from Ettore's for perfect attendance and punctuality

8. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how front desk staff use cpr:
  • Trained new staff members in First Aid, CPR, and Lifeguard techniques.
  • Participate in CPR, First Aid and AED training.

9. Membership Sales

Membership sales is a process whereby a potential customer (prospect) joins a platform, group, or club, convincing them of its benefits, and closes the deal. Like every process, each step plays an important role in the overall success of the sales pitch.

Here's how front desk staff use membership sales:
  • Greet all guests entering and leaving with a pleasant demeanor -Drive membership sales and over see cash and POS system management
  • Conducted membership sales via website joins and in-gym sign ups.

10. Customer Complaints

Here's how front desk staff use customer complaints:
  • Invoice orders, deal with customer complaints, tag clothes correctly.
  • Handle money Handle customer complaints Head of marketingserve food

11. Appointment Scheduling

Here's how front desk staff use appointment scheduling:
  • Performed front desk duties including- -Answering phone calls-Booking appointments-Checking in clients/ cashier-Appointment Scheduling/ Payroll Processing-Salon assistant including assisting with clients i.e.
  • Answer telephones, appointment scheduling/confirmation, processing/documenting co-pays, making referral appointments and sending documentation to providers, office machinery proficient

12. Front Desk Operations

Front Desk Operations refer to the actions and responsibilities typically found in a customer service or host role. The person at the front desk is the main face of a particular company or office, and therefore is expected to be professional, courteous, and patient with any clients or customers who enter the office. Other roles responsibilities may include answering the phone, handling all in- and outbound mail, and answering client questions.

Here's how front desk staff use front desk operations:
  • Manage the front desk operations and conduct a multitude of office assignments to support the department.
  • Oversee front desk operations before and after each barre class.

13. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how front desk staff use direct calls:
  • Answer and direct calls to appropriate extensions, greet visitors, manage event registration list and supervise the computer center.
  • Direct calls from member inquires to appropriate individuals in the sales department.

14. Computer System

Here's how front desk staff use computer system:
  • Maintained cash drawer accurately every night and reconciled on computer system.
  • Filed student information cards and entered student data into computer system.

15. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how front desk staff use telephone calls:
  • Answered incoming telephone calls and confirmed court reservations.
  • Answer telephone calls and transfer them to patients or the correct department.
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List of front desk staff skills to add to your resume

Front desk staff skills

The most important skills for a front desk staff resume and required skills for a front desk staff to have include:

  • Customer Service
  • Check-In
  • Facility Tours
  • Cleanliness
  • Strong Customer Service
  • Emergency Situations
  • Punctuality
  • CPR
  • Membership Sales
  • Customer Complaints
  • Appointment Scheduling
  • Front Desk Operations
  • Direct Calls
  • Computer System
  • Telephone Calls
  • POS
  • Administrative Tasks
  • Financial Transactions
  • Patient Appointments
  • Multi-Line Phone System
  • Excellent Guest
  • Credit Card Transactions
  • PowerPoint
  • Patient Charts
  • Night Audit
  • Billing Issues
  • Hotel Guests
  • Member Service
  • Gym Equipment
  • Office Equipment
  • Quality Customer Service
  • Facebook
  • Lifeguard
  • Fitness Equipment
  • Telephone Switchboard
  • Mindbody

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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