How to hire a front desk supervisor

How to hire a front desk supervisor, step by step

Here's a step-by-step front desk supervisor hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a front desk supervisor job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new front desk supervisor
• Step 8: Go through the hiring process checklist

What does a front desk supervisor do?

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1. Identify your hiring needs

   First, determine the employments status of the front desk supervisor you need to hire. Certain front desk supervisor roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A front desk supervisor's background is also an important factor in determining whether they'll be a good fit for the position. For example, front desk supervisors from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of front desk supervisors and their corresponding salaries.

   Type of Front Desk Supervisor	Description	Hourly rate
   Front Desk Supervisor	A Front Desk Supervisor oversees the work of front office team members to ensure efficient and smooth operations of front desk functions. They check guests in and out of the hotel and resolve their complaints and issues.	$12-21
   Team Leader/Supervisor	A team leader or supervisor is a professional who leads and supervises a workgroup's functionality through instructions and guidance in an organization. Team leaders provide support to staff members by way of coaching and skills development... Show more	$15-37
   Staffing Supervisor	A staffing supervisor monitors work procedures and manages staff. They are responsible for hiring and training staff... Show more	$16-32

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Reservations
   • Guest Service
   • Room Availability
   • Computer System
   • Customer Service
   • Guest Rooms
   • Good Judgment
   • Guest Accounts
   • Night Audit
   • Cleanliness
   • Remedy
   • Front Desk Operations
   • Guest Complaints
   • Room Charges

   Check all skills

   Responsibilities:

   • Organize all large group events, manage company website and Facebook page.
   • Utilize extensive manage care knowledge including Medicare, Medicaid, and Tricare to support business objectives.
   • Manage the doctor's agenda, reception area, phone calls, emails, POS system, and accounts receivables.
   • Manage POS deposits and reconciliations for membership and accessory sales.
   • Assist customers with reservation and hotel procedures, consistently manage PBX and hotel operations and customer relations
   • Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.

   More front desk supervisor duties

3. Make a budget

   Including a salary range in your front desk supervisor job description is one of the best ways to attract top talent. A front desk supervisor can vary based on:

   • Location. For example, front desk supervisors' average salary in mississippi is 43% less than in hawaii.
   • Seniority. Entry-level front desk supervisors 42% less than senior-level front desk supervisors.
   • Certifications. A front desk supervisor with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a front desk supervisor's salary.

   Average front desk supervisor salary

   $16.77hourly

   $34,885 yearly

   ---

   Entry-level front desk supervisor salary

   $26,000 yearly salary

   Updated December 17, 2025

   Average front desk supervisor salary by state

   Rank	State	Avg. salary	Hourly rate
   1	District of Columbia	$47,227	$23
   2	Washington	$47,021	$23
   3	New York	$46,140	$22
   4	Massachusetts	$44,644	$21
   5	California	$42,007	$20
   6	Oregon	$41,453	$20
   7	Colorado	$41,294	$20
   8	Minnesota	$41,279	$20
   9	Illinois	$38,662	$19
   10	Wisconsin	$38,409	$18
   11	Nevada	$36,719	$18
   12	Pennsylvania	$36,639	$18
   13	Arizona	$35,895	$17
   14	Utah	$35,479	$17
   15	Ohio	$34,264	$16
   16	Indiana	$33,679	$16
   17	South Carolina	$32,928	$16
   18	Florida	$32,337	$16
   19	Georgia	$32,250	$16
   20	Texas	$31,663	$15

   Average front desk supervisor salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Punderson Manor Lodge & Conference Center	$43,194	$20.77	2
   2	Hancock Wellness	$41,888	$20.14
   3	Live Nation Entertainment	$40,086	$19.27	6
   4	Renaissance Acquisition Holdings	$40,025	$19.24	2
   5	Access Healthcare Services	$39,756	$19.11
   6	Erickson Senior Living	$39,733	$19.10	1
   7	Atrium Hospitality LP	$39,217	$18.85	58
   8	Doubletree	$39,217	$18.85	14
   9	Aeon	$39,217	$18.85
   10	Mobilize.Net	$39,217	$18.85
   11	The Courtyards	$39,217	$18.85	13
   12	Embassy C E S	$39,179	$18.84	7
   13	Quality Oil	$39,162	$18.83	4
   14	Genesis Health Clubs	$39,147	$18.82	33
   15	Aloft	$39,139	$18.82	11
   16	NewcrestImage	$39,040	$18.77	1
   17	Northern Quest Resort & Casino	$38,953	$18.73
   18	Proper Hospitality	$38,908	$18.71
   19	Breckenridge Grand Vacations	$38,875	$18.69
   20	Aimbridge Hospitality	$38,713	$18.61

4. Writing a front desk supervisor job description

   A job description for a front desk supervisor role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a front desk supervisor job description:

   Front desk supervisor job description example

   About Us

   At the Hilton Garden Inn San Antonio Downtown we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hilton Garden Inn San Antonio Downtown can mean for you!

   Description

   The Front Desk Supervisor provides guidance and leadership, ensuring consistent quality customer service is delivered. Front Desk Supervisor must have high motivation and a servant's heart, be able to work with a team and set the example for the job. Must have an upbeat attitude and ready to seize the day.

   Requirements

   SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using another combination of skills and abilities.

   • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
   • Basic mathematical skills required.
   • Ability to access and accurately input information using a moderately complex computer system.
   • Ability to stand, walk and continuously perform behind the front desk.
   • Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.

   Experience:

   • Prior hospitality experience is a must. Must have 5 star service experience

   Schedule:

   • Includes a mixture of AM and PM shifts. Weekdays and weekends.

   Excellent Benefits!

   401k after 90 days, company match to 4%

   Medical/ Dental/Vision Insurance- eligible after 90 days

   Company-paid Life Insurance

   Employee Assistance Program (EAP)

   Flexible Spending Account (FSA)

   Awesome Vacation and Paid Time-Off Policies

   Hilton Hotel Discounts Worldwide

   Pyramid Global Hospitality Discounts

   Pyramid Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pyramid Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

   Copy this example

   

5. Post your job

   There are a few common ways to find front desk supervisors for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your front desk supervisor job on Zippia to find and recruit front desk supervisor candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with front desk supervisor candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new front desk supervisor

   Once you've decided on a perfect front desk supervisor candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new front desk supervisor. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a front desk supervisor?