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Front desk supervisor skills for your resume and career

Updated January 8, 2025
5 min read
Front desk supervisor example skills
Below we've compiled a list of the most critical front desk supervisor skills. We ranked the top skills for front desk supervisors based on the percentage of resumes they appeared on. For example, 22.6% of front desk supervisor resumes contained reservations as a skill. Continue reading to find out what skills a front desk supervisor needs to be successful in the workplace.

15 front desk supervisor skills for your resume and career

1. Reservations

Here's how front desk supervisors use reservations:
  • Streamlined effective operations when acting as swing manager, coordinating personnel scheduling and developments with guest reservations and large-scale bookings.
  • Worked with various companies in coordinating corporate accounts, entering corporate information into the system and booking reservations.

2. Guest Service

Here's how front desk supervisors use guest service:
  • Developed, implemented and monitored programs to maximize guest satisfaction and manage on-site guest service representatives.
  • Provided superior guest service while executing smooth check-in/welcome to guests upon arrival.

3. Room Availability

Room availability is defined as the availability of the number of rooms at a hotel open for sales for a specific set of dates and/or the type of accommodation.

Here's how front desk supervisors use room availability:
  • Greet guests with professionalism and provide them with room availability and hotel facilities information.
  • Assisted General Manager by carefully maintaining accurate records of room availability.

4. Computer System

Here's how front desk supervisors use computer system:
  • Screened potential applicants, assisted with default accounts and input information into multiple computer systems as necessary.
  • Demonstrated proficient use of computer systems and customer relations to maintain the professional atmosphere desired.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front desk supervisors use customer service:
  • Introduced and managed new cross-training programs, increasingly flexibility of scheduling, and enhancing effective customer service strategies.
  • Developed time-management skills with membership paperwork including money management and allocation, customer service and general chores.

6. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how front desk supervisors use guest rooms:
  • Partnered closely with four Housekeeping Supervisors to ensure guest room readiness.
  • Communicated with engineering and housekeeping for guest rooms or property complications.

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7. Good Judgment

Here's how front desk supervisors use good judgment:
  • Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
  • Exercise good judgment in recognizing scope of authority.

8. Guest Accounts

Here's how front desk supervisors use guest accounts:
  • Compile reports relevant to guest accounts both manually and electronically.
  • Scheduled personnel and accurately maintained guest accounts.

9. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how front desk supervisors use night audit:
  • Implemented standard operating procedures for night audit.
  • Performed night audit functionality as needed.

10. Cleanliness

Here's how front desk supervisors use cleanliness:
  • Conducted periodic Quality Assurance inspections of buildings and rooms to ensure acceptable levels of cleanliness and material condition.
  • Monitored and maintained cleanliness, sanitation and organization of assigned work area.

11. Remedy

Here's how front desk supervisors use remedy:
  • Authorize revenue allowances to remedy problems only after alternative solutions have been offered.
  • Authorize revenue allowances to remedy guest related issues.

12. Front Desk Operations

Front Desk Operations refer to the actions and responsibilities typically found in a customer service or host role. The person at the front desk is the main face of a particular company or office, and therefore is expected to be professional, courteous, and patient with any clients or customers who enter the office. Other roles responsibilities may include answering the phone, handling all in- and outbound mail, and answering client questions.

Here's how front desk supervisors use front desk operations:
  • Attended daily office meetings to facilitate open communication between management and sales teams and front desk operations.
  • Trained and managed GSA in daily front desk operations and achieved significant improvements in their productivity.

13. Guest Complaints

Here's how front desk supervisors use guest complaints:
  • Respond appropriately to guest complaints and build relationships to drive continuous improvement in guest satisfaction.
  • Overlooked agents work and performances* Assisted guest complaints* Occasionally posed as acting manager when needed

14. Room Charges

Room charge is referred to as the retail price for the sale, possession, or rental of accommodation, before taxes. It is also known as accommodation fees.

Here's how front desk supervisors use room charges:
  • Completed all night audit duties to include, balancing shift paperwork and posting room charges and tax.
  • Ensured the accuracy and completion of all folios, room charges, credit approvals, etc.

15. Cash Handling

Here's how front desk supervisors use cash handling:
  • Front office duties including sales, customer service, cash handling, reservations booking, and multiple line phone system.
  • Supported and complied with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling.
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List of front desk supervisor skills to add to your resume

Front desk supervisor skills

The most important skills for a front desk supervisor resume and required skills for a front desk supervisor to have include:

  • Reservations
  • Guest Service
  • Room Availability
  • Computer System
  • Customer Service
  • Guest Rooms
  • Good Judgment
  • Guest Accounts
  • Night Audit
  • Cleanliness
  • Remedy
  • Front Desk Operations
  • Guest Complaints
  • Room Charges
  • Cash Handling
  • Hotel Services
  • Quality Service
  • Payroll
  • Hotel Guests
  • Exceptional Guest
  • Guest Satisfaction
  • Customer Complaints
  • PBX
  • Telephone Calls
  • Guest Issues
  • Guest Relations
  • Room Rates
  • Check Outs
  • Excellent Guest
  • PMS
  • Hotel Policies
  • Guest Registration
  • Room Assignments
  • Marriott
  • Guest Inquiries
  • Guest Expectations
  • Customer Satisfaction
  • VIP
  • Room Reservations
  • Guest Check-Ins
  • Financial Transactions
  • Concierge Services
  • Hotel Operations
  • Scheduling Appointments
  • Credit Card Transactions
  • Bank Deposits
  • Billing Issues
  • Guest Reservations
  • Customer Issues
  • Front Desk Associates

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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