Front desk worker job description

co-payments, deposits, and issuing receipts, posting payments, and balancing a cash drawer. Keeps a 2% error rate when dealing with report and billing information. Prints Medical records upon request. Ensures that SDMI Core values are used when handling everyday concerns or issues with patients or staff. Must have strong Customer Service skills. Performs all duties of the Front Office Receptionist. May help other departments as needed. May also perform other job related duties for the efficient operation of SDMI.

MINIMUM SKILLS, ABILITY AND REQUIREMENTS:

· Must be a High school graduate or equivalent. Medical and computer experience preferred. Needs to have strong customer service skills and one (1) year of experience in admissions in a hospital or medical office setting.

· Office theories and principles; medical and insurance terminology; insurance carriers and reimbursements.

· Any employee who discovers, is directly involved in or is responding to an event/occurrence/risk is required to complete or direct the completion of an occurrence report within 24 hours of event/occurrence/risk.

· My job performance, including current competencies will be reviewed by my supervisor on a periodic basis. If my job performance/ current competencies are not (or continue to not be) at required level this could result in additional training and/or disciplinary action.

· Establish and maintain effective working relationships with all personnel contacted in the course of duties; communicating with a wide variety of people from divers socio-economic and ethnic background under stressful conditions; effective, efficient, and safe us of equipment.

· Perform basic mathematical computations; using computers and related software applications; using standard office equipment such as phones, copies and facsimiles; type 45 words per minutes and 10 key.

· Skill in organizing time to accommodate changes in workload and assignments in order to complete tasks in a timely manner.

· Skill to pay attention to details and accuracy in completing tasks.

· Respond positively to changes in assignments and priorities.

· Work as an effective team member with co-workers and other personnel.

· Able to identify hazardous material in immediate work area.

· Know and follow all SDMI safety and evacuation guidelines, policies & procedures.

· Willingly participates in cross-training activities within the department for own professional growth in order to contribute to the overall function of SDMI.

· Assume responsibility for updating knowledge of current SDMI department policies and procedures, protocol and practices.

· Demonstrate punctuality by reporting to work on time/satisfactory attendance record that complies with SDMI attendance policy.

· Take full responsibility for all functions within job description and assures that all functions are completed before leaving SDMI at the end of the shift.

· Communicate effectively when follow up is needed.

· May be required to work at other facilities if needed.

· Other duties as assigned.

All Employees agree to comply with all privacy and security standards as set out by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) as outlined by my employer. I will make every effort to protect our patient’s health information and confidentiality as well as abide by all aspect of Public Law 104-191. I will treat all information received in the course of my employment with SDMI, which relates to the patients of the provider, as confidential and privileged information and will not disclose information regarding SDMI’s patients to any person or entity, other than as necessary to perform my job, and as permitted under SDMI’s HIPAA policies. I will safeguard my computer password and will not post it in a public place, such as the computer monitor or a place where it will be easily lost, such as on my nametag. (Initials _____)

THE ESSENTIAL ELEMENTS OF THE POSITION REFLECT THE MAJOR DUTIES CONSIDERED NECESSARY TO DESCRIBE PRINCIPAL FUNCTIONS OF THE POSTION AND SHALL NOT BE CONSTRUED AS A DETAILED DESCRIPTION OF ALL OF THE WORK REQUIREMENTS THAT MAY BE INHERET IN THE POSITION.

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Abilities

Lift/ Carry

Stand

O (Occasionally)

10 lbs or less

O (Occasionally)

Walk

O (Occasionally)

11-20 lbs

O (Occasionally)

Sit

C (Constantly)

21-50 lbs

N (Not Applicable)

Handling/Fingering

O (Occasionally)

51-100 lbs

N (Not Applicable)

Reach Outward

O (Occasionally)

Over 100 lbs

N (Not Applicable)

Reach Above Shoulder

O (Occasionally)

Push / Pull

Climb

N (Not Applicable)

12 lbs or less

O (Occasionally)

Crawl

N (Not Applicable)

13-25 lbs

O (Occasionally)

Squat or Kneel

O (Occasionally)

26-40 lbs

N (Not Applicable)

Bend

O (Occasionally)

41-100 lbs

N (Not Applicable

STEINBERG DIAGNOTIC MEDICAL IMAGING EXPRESSLY RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THIS JOB DESCRIPTION AT ANY TIME.

I acknowledge and understand that:

• Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.

• I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.

• Job duties, tasks, work hours and work requirements may be changed at any time.

• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Steinberg Diagnostic Medical Imaging.

• I must pass a background check and have no CMS disqualifying events.

I have read and understand this job description.

___________________________________________ ______________________

Print Name/ Employee Signature Date

Job DescriptionCycleBar Waco is currently seeking high energy, passion filled, and sales motivated individuals who are fitness minded and have a love for community, and our brand!We are a fast-growing Indoor Cycling Franchise looking for individuals who want to grow with us! Our CycleBar Experience Associate delivers the CycleBar experience and drives sales daily.

The purpose of the CBX Front Desk Sales Associate is to assist the General Manager with new membership sales by bringing new members to the studio and booking them into Intro Classes. The Sales Representative also assists with retaining current members. Fitness knowledge or background is preferred but not required.
REQUIREMENTS:


· Excellent sales, communication, and customer service skills required· Must have genuine hospitality and passion for people· Goal-oriented with an ability to achieve sales in memberships and retail· Ability to learn and use the Club Ready software system· Must be fluent in English and have excellent communication skills via in person, phone and email· Must be able to work under pressure and meet tight deadlines· Must have proficient computer skills· Must have flexibility for a non-traditional schedule including some holiday, early-morning and weekend availability
· Daily and/or occasional travel to neighboring businesses may be required


PHYSICAL REQUIREMENTS:


· Must be able and willing to move bikes, and perform minor bike maintenance· Must be willing to clean CycleTheater, Bathrooms, Lobby, etc.· Must be able to lift up to 30lbs


RESPONSIBILITIES:


· Assist the General Manager with the sales process of lead generation, follow up, and close· Book and confirm first time classes· Manage the front desk to greet and check-in clients and prospects when they enter the studio· Conduct tours of the facility while establishing a relationship and targeting individual’s needs and wants· Maintain acceptable level of personal sales production· Emphasize and enforce objectives of the club as a fitness and wellness provider· Provide top of the line service to all new and existing riders· Present available services to current or prospective members· Book quality appointments to achieve monthly sales quota and follow-up with leads and missed intro classes· Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club· Ensure studio is clean and tidy· Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club· Maintain brand standards and initiatives· Other duties as assigned


COMPENSATION AND BENEFITS:


· Ride for free at ANY time there is a bike available!· Leave the stuffy clothes behind, it’s all leggings and shorts here!
· Work a non-traditional structured schedule!· Commission paid on sales· Opportunity for bonus based on performance· Opportunities for growth within the studios, including additional sales and management opportunities· Let your voice be heard! You will have access to others in the CycleBar community from your studio, studio’s across the country, and the corporate team!


This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to CycleBar Corporate.

At IWG, we are leading the way. We've built the world's largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. You'll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

The opportunity

As a Community Associate, you'll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.

A typical day at IWG

You arrive a few minutes before your center opens to make sure everything is ready and check there's nothing the cleaners have missed.

Customers arrive all throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and show her where to find a great cup of coffee. You're off to help her get set-up, as soon as you connect the incoming call to another customer. You may sure that all of the services are properly charged, so that invoices are accurate.

It's time for a quick coffee break, relax and enjoy a few minutes to yourself.

The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that's lunch.

A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room say it's too hot in their office, no problem you are on it and open a ticket in our service portal.

You've earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.

Early afternoon, you sit down with the Community Manager to discuss the organization of next week's networking event in your center. You plan and write the e-invites to customers, then create, print and put-up posters on the noticeboards around the center. To your excitement, the Community Manager is coming around the corner with a prospect (someone interested in joining the IWG community), you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week's networking event - then you head back to finish putting up your posters.

The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everything's nice and tidy, it's time to head home.

About you

We're looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathize with people's needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old

What we offer

On top of a competitive total compensation package, you'll enjoy:

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)

• A quarterly bonus plan program, plus an hourly rate of $15.96
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)