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Front desk worker skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical front desk worker skills. We ranked the top skills for front desk workers based on the percentage of resumes they appeared on. For example, 27.0% of front desk worker resumes contained reservations as a skill. Continue reading to find out what skills a front desk worker needs to be successful in the workplace.

15 front desk worker skills for your resume and career

1. Reservations

Here's how front desk workers use reservations:

Check in customers;Received payments, Deliver messages and packages to guest room;Answer the phone;Making reservations.
Answered company phones taking care of reservations, to-go orders and provided customer service.

2. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how front desk workers use phone calls:

Manage front desk activity, which includes answering 10-15 phone calls and checking in 15-20 members into the club, daily.
Assisted members, provided customer service, directed phone calls, used computer system, and opened and closed club.

3. Booking

Here's how front desk workers use booking:

Provided information to customer inquiries and needs as related to booking and settling hotel accommodations.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front desk workers use customer service:

Exceed in customer service* Professionalism around executives/performers
Utilized excellent customer service skills while contacting customers with outstanding payments.

5. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how front desk workers use scheduling appointments:

Front desk responsibilities as in check in, check out and scheduling appointments.
Assisted lifeguards with swim lessons, scheduling appointments for them.

6. Computer System

Here's how front desk workers use computer system:

Enter data of membership information into computer system.
Check members into the computer system, sell memberships, restock inventory, and work with the cash register.

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7. Resident Assistants

Here's how front desk workers use resident assistants:

Assisted resident assistants and directors by securing students in the residence halls, maintained positive environment within residence hall lobby area
Assisted the Resident Assistants with publicizing important information.

8. Checked-In

Here's how front desk workers use checked-in:

Confirmed patient appointments Checked-in and registered clients Processed payment for self-pay patients

9. RAN

RAN stands for "revenue anticipation note," which refers to a practice where an organization (often the government) borrows money to support a specific project. When these funds are then repaid, the money given to the lenders comes from the profits generated by the business originally funded.

Here's how front desk workers use ran:

Developed new procedures to help ensure the desk ran smoothly.
Checked in residents after midnight, and ran check out of dorm equipment.

10. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how front desk workers use telephone calls:

Answer customer telephone calls membership accounts* Respond to questions and concerns about facility membership and operations, and escalated calls appropriately.
Received and directed telephone calls and relay conversations and pertinent messages to others while maintaining accuracy, clarity and confidentiality.

11. PowerPoint

Here's how front desk workers use powerpoint:

Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential employees.
File paperwork fax paperwork answer phone calls book guest rooms computer skills Microsoft office experience PowerPoint presentation

12. IDS

An IDS (intrusion detection system) stands for a software application or device that monitors a network to identify policy violations or malicious activities.

Here's how front desk workers use ids:

Scanned student IDs for the game room
Served as greeter and swiped IDs to residents; greeted guests and maintenance staff

13. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how front desk workers use cpr:

Received CPR certification and training in triage/assessing certain possible life-threatening situations.
Provided customers service for gym members.CPR Certified

14. Multi-Line Phone System

Here's how front desk workers use multi-line phone system:

Answered multi-line phone and fielded incoming calls from students and parents of the Lee Honors College or ATYP.
Answer Multi-line phones, take messages etc.

15. Organization

Here's how front desk workers use organization:

Helped to maintain office organization and functionality
Greeted and assisted with client scheduling, check in and check out.- Assisted in organization of events and assemblies.

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What skills help Front Desk Workers find jobs?

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List of front desk worker skills to add to your resume

The most important skills for a front desk worker resume and required skills for a front desk worker to have include:

Reservations
Phone Calls
Booking
Customer Service
Scheduling Appointments
Computer System

Resident Assistants
Checked-In
RAN
Telephone Calls
PowerPoint
IDS

CPR
Multi-Line Phone System
Organization
Security Cameras
Office Tasks

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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