Front Desk Worker

Top Front Desk Worker Skills

Below we've compiled a list of the most important skills for a Front Desk Worker. We ranked the top skills based on the percentage of Front Desk Worker resumes they appeared on. For example, 22.1% of Front Desk Worker resumes contained Front Desk as a skill. Let's find out what skills a Front Desk Worker actually needs in order to be successful in the workplace.

The six most common skills found on Front Desk Worker resumes in 2020. Read below to see the full list.

1. Front Desk

high Demand
Here's how Front Desk is used in Front Desk Worker jobs:
  • Front desk tasks included maintaining student, faculty/staff, and community members, had active status to the gym.
  • Front desk work, answering phones, signing members up for classes, daily balancing of cash drawer.
  • Assisted in back with moving mail, delivering mail around campus, and working front desk.
  • Managed inventory, scheduled 6 workers, and supervised functioning of front desk in Residence Hall.
  • Front desk also served as a customer service desk to the building.
  • Plan, organize, and control the operations of the front desk.
  • Maintained the office and front desks in a neat and professional manner.
  • Ensured resident and building safety and security while working front desk.
  • Check in visitors at front desk and monitor recreation facility.
  • Trained and mentored all new front desk workers.
  • Helped maintain the cleanliness of the front desk.
  • Manage and organize the front desk.
  • Front Desk Worker $6.20/ day hr.
  • Answer the Front Desk phone.
  • General Front Desk Responsibility Residence Hall General Safety and Security
  • Manned Braiden Hall's front desk.
  • Uphold responsibility for front desk operations Trained new employees on desk functions and conflict management Maintain confidentiality of sensitive information
  • Greeted Students, Faculty, Staff and Guests of Emmanuel College Provided Information at front desk of the Jean Yawkey Center
  • Signed in and monitored guests Greeted residents Cleaned and locked up front desk office at end of shift.
  • Record patients' histories and verify any necessary information, as far as front desk work "Administrative Assistant" .

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2. Customer Service

high Demand
Here's how Customer Service is used in Front Desk Worker jobs:
  • Utilized excellent customer service skills while contacting customers with outstanding payments.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Maintained a clean and organized gym, greeted and built relationships with members, gave great customer service.
  • Checked guests in and out, charged room rates, customer service and accepted payments for services rendered.
  • Delivered boats to customers, cleaned shop, shrink wrapped boats, customer service answered phones and counted stock
  • Used customer service skills to help customers find and get the materials they needed.
  • Answered phones, filed papers, scheduled appointments using professional customer service skills
  • Provided customer service to internal and new participants regarding programs and classes.
  • Provide customer service by answering phones, and assisting parents with questions.
  • Greet fitness attendants * Schedule intramural games * Provide customer service
  • Provided friendly customer service for community members and 105 residents.
  • Provided customer service to visitors, callers and residents.
  • Provided an excellent level of customer service.
  • Provided superior customer service to all visitors and callers Maintained confidentiality regarding all residential files and issues
  • Front desk/customer service Perform clerical duties
  • Demonstrate customer service skills by answering phones, making appointments for prospective students, and deal with complaints/problems.
  • Provided friendly customer service to fellow residents, guiding them to resources and answering questions.
  • Key Accomplishments: * Helped company attain great customer service.
  • Summer Job) * Customer service, greeting guests, checking guests in, watching children from ages 3 months-12 years.
  • Counted cash at open and closing of commons Skills Used -Customer service, IT Support Tier 1.

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3. Phone Calls

high Demand
Here's how Phone Calls is used in Front Desk Worker jobs:
  • Assist dorm residents Answer phone calls Alert security when necessary Answer any campus questions presented Check-in/out guests visiting dorm
  • Filled all paper work with children and the business, and answered all the phone calls.
  • Answered phone calls, directed toward the proper employee, and took messages when appropriate.
  • Manage multiple phone calls, emails, personal student inquiries and general office flow
  • Handle phone calls for the purpose of scheduling interviews and appointments.
  • Answered phone calls and answered to questions from the caller.
  • Received and answered all phone calls regarding the department.
  • Answered phone calls and delivered mail to faculty and staff
  • Answered phone calls and took down phone messages.
  • Answer questions and phone calls related to the gym
  • Assisted academic advisors with duties upon request such as mailings and phone calls.
  • Check emails and take phone calls * Check in all incoming mail and packages
  • Greeted and assisted guests with questions and directions Answered and directed phone calls
  • Answer phone calls and handle messages in a timely manner.
  • meet face to face with customers, answer phone calls.
  • Answered questions of visitors and residents - Assisted hall director - Received phone calls and directed calls to appropriate persons
  • Greeted students in the building/let them inside -Answered phone calls/emails -Informed students about upcoming events
  • Organize and catalogs all library materials for student's use Assists student with electronic library resources Answer phone calls Greet Visitors
  • Greeted guest as they arrived Answered phone calls Sold merchandise Booked Appointments
  • Greeted Students Scheduled tutoring sessions Created monthly bulletin board Answered and directed phone calls Clocked in/out student employees

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4. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Front Desk Worker jobs:
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Front desk responsibilities as in check in, check out and scheduling appointments.
  • Assisted lifeguards with swim lessons, scheduling appointments for them.
  • Handled secretarial work such as answering phones, taking messages, and scheduling appointments Sold gym memberships to perspective members.
  • Fulfilled office duties including: answering multi-line phone, scheduling appointments, filing student records, and participating/collaborating in office projects.

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5. Data Entry

high Demand
Here's how Data Entry is used in Front Desk Worker jobs:
  • Used MS Office software, answered phones, managed incoming mail and packages, assisted students, data entry.
  • Provide campus information and perform office work including data entry, inventory, mail and student purchases
  • Perform clerical duties such as data entry, inventory, and manage student files.
  • Answer phones and data entry.
  • worked front desk- completed data entry
  • Answered Phones * Completed filing, greeted guests * Performed Data entry

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6. Resident Assistants

high Demand
Here's how Resident Assistants is used in Front Desk Worker jobs:
  • Assisted resident assistants and directors by securing students in the residence halls, maintained positive environment within residence hall lobby area
  • Assisted the Resident Assistants with publicizing important information.
  • Sign guests/students in and out of the halls / Serve as an extension of the Dean and Resident Assistants.
  • Assisted Directors with several duties as needed such as contacting resident assistants, residents, custodial and maintenance.
  • Work closely with other Front Desk Workers, Resident Assistants and the Residence Hall Director.
  • Supervised 4-12 Resident Assistants and 1 Senior Resident Assistant.
  • Worked with Resident Assistants and Hall Staff to ensure safety and handle situations concerning students and the building.
  • Registered guests Informed Resident Assistants of disturbances Checked students' residential status

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7. Sort

high Demand
Here's how Sort is used in Front Desk Worker jobs:
  • Assisted the office manager with clerical and other duties, such as sorting mail on a daily basis.
  • Greeted people who entered, sorted mail for dorm residence and sold front desk items and counted money
  • Sorted and distributed student mail; provided access to student resources; provided change to students.
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Sorted and organized mail/packages and package slips for residents.
  • Perform administrative duties; sort and distribute mail.
  • Sorted and properly distributed mail and packages.
  • Sorted and collected mail and packages.
  • Processed and sorted mail for residents.
  • Accommodated hotel and resort patrons and presenting statements to and collected payments from departing guests UCLA OFFICE OF RESIDENTIAL LIFE
  • Worked in the mailroom managing package distribution, sorting incoming campus and USPS mail for Laird campus.
  • Collaborate with residents about any needs or concerns while promoting the hall Sort and deliver mail to residents
  • Process payroll information Open, sort, and distribute incoming correspondence, including faxes and email.
  • Assist residents with various questions and concerns Sort and deliver mail and packages
  • Assisted building director in facilitating programs Received and sorted mailings Helped solve housing problems Provided resources for current residences living there
  • Performed hourly tasks Helped residents solve problems Provide information about campus services Sorted mail
  • Maintained hall security Greeted all hall visitors Answered phones Sorted mail
  • Answered questions from residents Sorted mail Kept record check-outs Locked up and Opened the dorm Dealt with emergencies
  • Answer Questions/Concerns Of The Residents Conduct Phone Correspondence, Filing Documents Distributing Fliers Creating Documents Sorting Mail

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8. Computer System

high Demand
Here's how Computer System is used in Front Desk Worker jobs:
  • Enter data of membership information into computer system.
  • Assisted members, provided customer service, directed phone calls, used computer system, and opened and closed club.
  • Check members into the computer system, sell memberships, restock inventory, and work with the cash register.
  • Assisted in the transition from a paper system to a computer system; scanned patient records into database.
  • Work on visionary computer system.
  • Allow entry of members and visitors in the gym Help people sign up to become members Cashier Data Entry into computer system

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9. New Members

high Demand
Here's how New Members is used in Front Desk Worker jobs:
  • Answered phones Signed up new members Processed registrations for classes/programs
  • Job Description: Checked in Clients, Laundry duties, telephone duties, signed up new members for classes.
  • Registered new memberships, process renewals, and replace lost or stolen member cards.
  • Signed up new members; explained and promoted fitness programs at the gym.
  • Sign members into facility Answer phone calls Schedule tennis lessons Register new members Launder towels Clean equipment Organize and facilitate kids camp

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10. Staff Members

high Demand
Here's how Staff Members is used in Front Desk Worker jobs:
  • Connect students with Student Development staff members who can attend to their needs
  • Greet clients and visitors and notify appropriate staff members of their arrival.
  • Keep a current record of staff members' whereabouts and availability.
  • Coordinated with staff members to accommodate guests with room service.
  • Conducted weekly or bi-weekly one-on-one meetings with staff members.
  • Assist students and staff members Maintain order and clean front area Communicate expectations to residents

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11. RAN

high Demand
Here's how RAN is used in Front Desk Worker jobs:
  • Send student transcripts and enrollment verification letters upon request to appropriate agencies.
  • Offer support and encouragement to residents transitioning out of homelessness.
  • Process unofficial and official student transcripts requests.
  • Maintained confidentiality of customer transactions.
  • Assisted customers with various needs, provided excellent service, handled cash, and processed financial transaction.
  • Conducted membership enrollment and retail sales transactions of services and products offered in the Fitness Center.
  • Admitted, registered and verified patient's health insurance, personal and protected health information.
  • Handle incoming calls, greet and announce visitors, arrange and schedule conferences and appointments.
  • Answered phones and transfer calls to appropriate parties while greeting incoming residents and guests.
  • Called clients to arrange for pick up of repaired equipment.
  • Transported students to and from home town to Junior College.
  • Oversee front entrance to dorm during the overnight hours.
  • Counted funds and reconciled daily transactions to balance books.
  • Grant access to members of the fitness center.
  • Answer phones and transfer calls to correct department.
  • Transfer phone calls to corresponding departments.
  • Reason For Leaving Transferred Colleges 2.
  • Provided products information and responded to customers inquiries Followed Sales/Promotion Strategies directed by management Managed in-store cashier transactions
  • Arranged Patient's Charts Organized Charts by appointment dates Greeting and assisting the patients everyday
  • Handled Money Customer Service Administrative Work Helped with marketing the company on Facebook Cos Restaurant- Exton, PA

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12. Student Records

high Demand
Here's how Student Records is used in Front Desk Worker jobs:
  • Detail focused, marinating accurate records and managing confidential student records.

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13. Telephone Calls

high Demand
Here's how Telephone Calls is used in Front Desk Worker jobs:
  • Answered telephone calls $7.25/hr and residents questions about the campus and surrounding areas
  • Answer telephone calls and assist with campus and/or university related questions.
  • Answered telephone calls, as well as any patron questions.
  • Answer direct telephone calls and take messages.
  • Sign in guests that enter the dormitory Answer telephone calls Provides residents with toiletries if needed

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14. Safe Environment

high Demand
Here's how Safe Environment is used in Front Desk Worker jobs:
  • Assisted the Resident Assistant staff in maintaining a safe environment for all residents.
  • Cared for children and supervised their activities to ensure a safe environment.
  • Provided customer service, maintained facilities, and created a safe environment.
  • Provide a fun and safe environment for children ages 6 weeks - .
  • Host Parties Manage Front Desk Watch Jumpers Maintain a clean and safe environment
  • Manage Front Desk Greet Customers Be friendly Maintain a clean and Safe environment Entertain Children

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15. Powerpoint

average Demand
Here's how Powerpoint is used in Front Desk Worker jobs:
  • Utilize Microsoft Word, Excel, and PowerPoint to complete projects and tasks.

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16. Office Supplies

average Demand

17. IDS

average Demand
Here's how IDS is used in Front Desk Worker jobs:
  • Helped run kids night with three other employees.
  • Scanned student IDs for the game room

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18. Oversaw

average Demand

19. Office Tasks

average Demand
Here's how Office Tasks is used in Front Desk Worker jobs:
  • Performed office tasks, created a strong community by interacting with residents, and enforced university policies within the resident halls.
  • Scheduled appointments between students and advisors Delivered mail, filed documents, and carried out other office tasks

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20. People

average Demand
Here's how People is used in Front Desk Worker jobs:
  • Moderate the process of checking identification of people entering the building and checking students into the dorms after-hours 3.
  • Checked people in, answered phones, restocked towels, cleaned club, sold memberships or personal training sessions
  • Enjoy working with people and making sure that they have a pleasant Experience while dining with there families.
  • Worked with Residential Assistants to ensure building safety by signing in all people who enter the building.
  • Entered and updated student data in the University's PeopleSoft system.
  • Answer telephone * Help people with their needs * Answer Questions
  • Checked out laptops to student athletes and other certified people.
  • Helped direct resident's questions to the correct people.
  • Worked in the shop cutting keys and taking peoples orders
  • People person, always keeping the customer interested.
  • Helped people with paper work.
  • Manage the Child Center staff of 5-15 people.
  • Use of cameras, walk throughs to ensure any illegal activity will be immediately handled and reported to the appropriate people.
  • checked people in and out of the gym, also cleaned the gym and sold gym member ships
  • Checked people in and out in a proficient manner.
  • Answer phones and check people in * Preform transactions * Babysit children of all ages
  • Answer the phone Check people in Check out games to people
  • Answered Phones -Filed and Organized Papers -Checked in Patients Work well with people, Self- Motivated, Organized.
  • out to them Answer phones Assist people in any way they needed while moving in and out
  • answer phones filling message taker helping people at the front

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21. Community Outreach

average Demand

22. Medical Records

average Demand
Here's how Medical Records is used in Front Desk Worker jobs:
  • Worked extensively with insurance, medical records and patient files.
  • Obtained and reviewed medical records.

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23. CPR

average Demand
Here's how CPR is used in Front Desk Worker jobs:
  • Provided quality and efficient service to members Greeted members into the facility Attended monthly staff meetings and CPR/First Aid trainings

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24. Specific Destinations

average Demand
Here's how Specific Destinations is used in Front Desk Worker jobs:
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

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25. Emergency Situations

average Demand
Here's how Emergency Situations is used in Front Desk Worker jobs:
  • Monitored activity at freshmen dorm emphasizing safety Responded appropriately and effectively in emergency situations

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26. General Information

average Demand
Here's how General Information is used in Front Desk Worker jobs:
  • Answer phones, emails, and IM requests Assist students, alumni, and employers with general information

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27. Common Areas

average Demand
Here's how Common Areas is used in Front Desk Worker jobs:
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.

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28. Credit Card Transactions

average Demand

29. Answers Phones

average Demand

30. Room Reservations

low Demand
Here's how Room Reservations is used in Front Desk Worker jobs:
  • Booked editing room reservations Monitored checked out equipment Opened or closed the editing labs

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31. Administrative Tasks

low Demand
Here's how Administrative Tasks is used in Front Desk Worker jobs:
  • Performed clerical and administrative tasks to support proper operating system, correspondingly prepared weekly and monthly reports of work orders.
  • Completed other administrative tasks at the request of the supervisor.

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32. Student Workers

low Demand

33. Customer Complaints

low Demand
Here's how Customer Complaints is used in Front Desk Worker jobs:
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Handle customer complaints, questions, and services.

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34. Telephone Switchboard

low Demand

35. Confidential Information

low Demand
Here's how Confidential Information is used in Front Desk Worker jobs:
  • Handle confidential information and answer inquiries from prospective/incoming parents and students
  • Distributed mail and handled confidential information.

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36. Direct Calls

low Demand
Here's how Direct Calls is used in Front Desk Worker jobs:
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Answer numerous telephone lines and re-direct calls as needed.
  • Answered any questions students may have had regarding the dormitory Answer telephones, direct calls, and take messages.

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37. Patient Care

low Demand

38. Birthday Parties

low Demand

39. Prospective Members

low Demand
Here's how Prospective Members is used in Front Desk Worker jobs:
  • Received calls from prospective members and answered questions regarding equipment, classes, membership cost, and contract details.
  • Checked members into health center Answered telephone and assisted members with any concerns Scheduled member appointments Assisted prospective members with joining process

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40. Positive Attitude

low Demand
Here's how Positive Attitude is used in Front Desk Worker jobs:
  • Used a positive attitude to be friendly and approachable.
  • Worked in a team environment Kept positive attitude Adapted to change

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41. Accurate Records

low Demand
Here's how Accurate Records is used in Front Desk Worker jobs:
  • Monitor facility traffic verifying identification of guests and students.-Maintain accurate records of visitors and distribute overnight passes to patrons.
  • Maintained and organized spreadsheet to keep accurate records and supply inventory.
  • Maintain accurate records of visitors and distribute overnight passes to patrons.

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42. Lesson Plans

low Demand
Here's how Lesson Plans is used in Front Desk Worker jobs:
  • Designed lesson plans focused on age level- appropriate material.
  • Assisted a teacher in a 6th grade mathematics class Created, taught lesson plans to children Activities

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43. General Questions

low Demand
Here's how General Questions is used in Front Desk Worker jobs:
  • Answer general questions in regards to the facility for students, parents, potential residents, and guests.

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44. AGE Groups

low Demand

45. Special Events

low Demand

46. Special Projects

low Demand

47. Insurance Companies

low Demand
Here's how Insurance Companies is used in Front Desk Worker jobs:
  • Prepared medical record packages for submission to insurance companies, lawyers, and other doctor s offices.
  • Verify and follow-up insurance patient coverage via fax, telephone and email with various insurance companies.
  • Calculated figures for collecting from insurance companies with diagnosis codes used by P.T.

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48. Potential Members

low Demand

49. Ensure Safety

low Demand
Here's how Ensure Safety is used in Front Desk Worker jobs:
  • Monitor activities and ensure safety in the lobby & recreation room.

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50. Weekly Basis

low Demand

20 Most Common Skill for a Front Desk Worker

Front Desk25.7%
Customer Service17.4%
Phone Calls16.4%
Scheduling Appointments14.9%
Data Entry3.6%
Resident Assistants3.3%
Sort2%
Computer System2%

Typical Skill-Sets Required For A Front Desk Worker

RankSkillPercentage of ResumesPercentage
1
1
Front Desk
Front Desk
22.1%
22.1%
2
2
Customer Service
Customer Service
15%
15%
3
3
Phone Calls
Phone Calls
14.1%
14.1%
4
4
Scheduling Appointments
Scheduling Appointments
12.8%
12.8%
5
5
Data Entry
Data Entry
3.1%
3.1%
6
6
Resident Assistants
Resident Assistants
2.9%
2.9%
7
7
Sort
Sort
1.7%
1.7%
8
8
Computer System
Computer System
1.7%
1.7%
9
9
New Members
New Members
1.5%
1.5%
10
10
Staff Members
Staff Members
1.4%
1.4%
11
11
RAN
RAN
1.3%
1.3%
12
12
Student Records
Student Records
1.2%
1.2%
13
13
Telephone Calls
Telephone Calls
1.1%
1.1%
14
14
Safe Environment
Safe Environment
1%
1%
15
15
Powerpoint
Powerpoint
1%
1%
16
16
Office Supplies
Office Supplies
1%
1%
17
17
IDS
IDS
0.8%
0.8%
18
18
Oversaw
Oversaw
0.7%
0.7%
19
19
Office Tasks
Office Tasks
0.7%
0.7%
20
20
People
People
0.7%
0.7%
21
21
Community Outreach
Community Outreach
0.7%
0.7%
22
22
Medical Records
Medical Records
0.7%
0.7%
23
23
CPR
CPR
0.6%
0.6%
24
24
Specific Destinations
Specific Destinations
0.5%
0.5%
25
25
Emergency Situations
Emergency Situations
0.5%
0.5%
26
26
General Information
General Information
0.5%
0.5%
27
27
Common Areas
Common Areas
0.5%
0.5%
28
28
Credit Card Transactions
Credit Card Transactions
0.5%
0.5%
29
29
Answers Phones
Answers Phones
0.5%
0.5%
30
30
Room Reservations
Room Reservations
0.5%
0.5%
31
31
Administrative Tasks
Administrative Tasks
0.5%
0.5%
32
32
Student Workers
Student Workers
0.5%
0.5%
33
33
Customer Complaints
Customer Complaints
0.5%
0.5%
34
34
Telephone Switchboard
Telephone Switchboard
0.5%
0.5%
35
35
Confidential Information
Confidential Information
0.5%
0.5%
36
36
Direct Calls
Direct Calls
0.5%
0.5%
37
37
Patient Care
Patient Care
0.5%
0.5%
38
38
Birthday Parties
Birthday Parties
0.5%
0.5%
39
39
Prospective Members
Prospective Members
0.5%
0.5%
40
40
Positive Attitude
Positive Attitude
0.5%
0.5%
41
41
Accurate Records
Accurate Records
0.4%
0.4%
42
42
Lesson Plans
Lesson Plans
0.4%
0.4%
43
43
General Questions
General Questions
0.4%
0.4%
44
44
AGE Groups
AGE Groups
0.4%
0.4%
45
45
Special Events
Special Events
0.4%
0.4%
46
46
Special Projects
Special Projects
0.4%
0.4%
47
47
Insurance Companies
Insurance Companies
0.4%
0.4%
48
48
Potential Members
Potential Members
0.4%
0.4%
49
49
Ensure Safety
Ensure Safety
0.3%
0.3%
50
50
Weekly Basis
Weekly Basis
0.3%
0.3%

25,234 Front Desk Worker Jobs

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