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Front end assistant skills for your resume and career

Updated January 8, 2025

3 min read

Quoted expert

Amanda Carpenter

Below we've compiled a list of the most critical front end assistant skills. We ranked the top skills for front end assistants based on the percentage of resumes they appeared on. For example, 56.0% of front end assistant resumes contained customer service as a skill. Continue reading to find out what skills a front end assistant needs to be successful in the workplace.

15 front end assistant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front end assistants use customer service:

Provided customer service including: greeting customers, answering customer questions while maintaining a positive attitude.
Specialized in customer service by both servicing needs of customers and performing basic customer interaction.

2. Groceries

Here's how front end assistants use groceries:

Assisted costumers and cashiers by boxing groceries, pushing carts and cleaning parking lot, Stock items and break down boxes
Assist the cashier with bagging customers groceries, stocking the warehouse after closing, bringing in shopping carts after closing.

3. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how front end assistants use office procedures:

Maintain current knowledge of office procedures and policies relating to cash reports, register checkups, and deposits.
Maintained current knowledge of office procedures and policies when relating to cash reports Cashier and bagging duties as needed

4. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how front end assistants use sales floor:

Managed all the day-to-day activity on the sales floor, and ensured proper merchandise was displayed in accordance to company standards.
Put new merchandise out on the sales floor, wiped down registers and computer and Performed daily housekeeping duties.

5. Customer Complaints

Here's how front end assistants use customer complaints:

Investigated and resolved customer complaints and/or product returns.
Handled customer complaints using the HEAT (Hear, Empathize, Apologize and Take Responsibility) method.

6. Cash Control

Here's how front end assistants use cash control:

Maintain accurate cash control and adhere to all company guidelines, policies and standard practices.
Performed Cashier duties, maintained cash control.

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7. Customer Inquiries

Here's how front end assistants use customer inquiries:

Assist at front end registers, retrieve shopping carts, retrieve merchandise for customers, customer inquiries
Addressed and completed follow-up customer inquiries, assisted other departments as needed to enhance customer service.

8. Cash Drawers

Here's how front end assistants use cash drawers:

Count money in cash drawers at the beginning of shifts and ensure amounts are correct and there is adequate change available.
Count money in cash drawers to ensure that amounts are correct and record sales at the close of business.

9. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how front end assistants use windows:

Exercised computer skills with Microsoft Windows: Word, PowerPoint, and Excel.
Diagnosed and solved problems with Windows, applications and security updates.

10. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how front end assistants use pos:

Operated a POS system to itemize and complete an average of 500 customer purchases.
Performed daily audits on the POS system.

11. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how front end assistants use bank deposits:

Complete safe counts, register pickups and loans, handle and complete bank deposits, assist in opening/closing of store.
Verify bank deposits and count registers before after each shift, perform safe drops, supervise bag boys and cashiers.

12. Sales Associates

Here's how front end assistants use sales associates:

Trained new sales associates and supervised sales associates to make sure they adhered to the company's policies.
Top sales associates at Store 235 in both revenue and attachment sales.

13. Computer System

Here's how front end assistants use computer system:

Monitor members purchasing any behind the counter allergy/cold medications using a computer system in the pharmacy.
Set up desk computer systems for both administrative and non administrative employees including hardware equipment and software.

14. WIC

WIC is a special supplemental nutrition program for women, Infants, and Children (WIC). It is a federal assistance program of the Food and Nutrition Service (FNS) of the United States Department of Agriculture (USDA) for nutrition and healthcare of low-income pregnant women, breastfeeding women, and children under the age of five. The mission is to partner with other services that are vital to childhood and family well-being.

Here's how front end assistants use wic:

Assist cashiers with loans, pickups , pricing overrides, WIC.
Keep front end clean Process Transactions Such as food purchases (WIC, EBT, and returns)

15. Smooth Flow

Here's how front end assistants use smooth flow:

Overlooked service area ensuring smooth flow with hundreds of customers daily.
Sustained a smooth flow of members through registers.

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What skills help Front End Assistants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for a front end assistant stand out to employers?

Amanda Carpenter

Director, California State University Channel Islands

-Data analytics skills are critical technical skills that stand out to employers in today's market. According to NACE (2018), the use of data analytics is projected to have the most significant impact on an organization's operational efficiency and revenue generation.
-Source (NACE): www.naceweb.org

Do you want to know more?

List of front end assistant skills to add to your resume

The most important skills for a front end assistant resume and required skills for a front end assistant to have include:

Customer Service
Groceries
Office Procedures
Sales Floor
Customer Complaints
Cash Control
Customer Inquiries
Cash Drawers
Windows
POS

Bank Deposits
Sales Associates
Computer System
WIC
Smooth Flow
Customer Orders
Stock Shelves
Front End Associates
Food Court
Quality Customer Service

Inventory Control
Telephone Calls
PowerPoint
Customer Assistance
Safety Procedures
Customer Issues
Cash Registers
Membership Cards

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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