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Become A Front End Associate

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Working As A Front End Associate

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • $83,158

    Average Salary

What Does A Front End Associate Do At Bass Pro Shops

* Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
* Friendly and outgoing approach to all customers
* Remains product knowledgeable
* Aware of advertised sales
* Stock and straighten shelves and pegs in the immediate area when not directly ringing up product.
* Other duties, assignments and responsibilities as needed.
* Bass Pro Shops is proud to be an Equal Opportunity

How To Become A Front End Associate

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Top Skills for A Front End Associate

OutstandingCustomerServiceFrontEndAreaStoreMerchandiseStockShelvesCreditCardApplicationsCustomerServiceSkillsServiceDeskSalesFloorPOSPhoneCallsCustomerComplaintsBakeryCommunicationSkillsGreetingCustomersQualityCustomerServiceCustomerQuestionsCustomerInquiriesCustomerTransactionsCostcoBagGroceries

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Top Front End Associate Skills

  1. Outstanding Customer Service
  2. Front End Area
  3. Store Merchandise
You can check out examples of real life uses of top skills on resumes here:
  • Received Golden Rule Award for outstanding customer service for 2006 and 2007.
  • Maintained the cleanliness of the Front End area and assisted in other departments as necessary.
  • Answered customer questions regarding store merchandise and department information.
  • Order products and stock shelves.
  • Interest customers on our credit card applications, complete credit card apps.

Top Front End Associate Employers

What Kind Of Companies Hire a Front End Associate

  1. Food Lion
  2. Walmart
  3. Costco Wholesale
  4. Kroger
  5. Rite Aid
  6. Lowe's Companies
  7. The Home Depot
  8. Price Chopper
  9. Hannaford Supermarkets
  10. Staples
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