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The differences between front end associates and customer service associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service associate has an average salary of $31,709, which is higher than the $31,705 average annual salary of a front end associate.
The top three skills for a front end associate include customer service, front end and kids. The most important skills for a customer service associate are patients, sales floor, and plumbing.
| Front End Associate | Customer Service Associate | |
| Yearly salary | $31,705 | $31,709 |
| Hourly rate | $15.24 | $15.24 |
| Growth rate | -10% | -4% |
| Number of jobs | 387,547 | 380,943 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 35% |
| Average age | 34 | 40 |
| Years of experience | - | 12 |
A front end associate is responsible for processing payment transactions and handling the cash register for the customers. Front end associates inspect the quality of the items, including the labeling, and call for a replacement for any defects immediately. They also respond to the customers' inquiries and concerns, escalate high-level complaints, and issue refunds as necessary. A front end associate verifies the sales reports within the cash register and resolves balance discrepancies before submitting to the attending supervisor.
Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.
Front end associates and customer service associates have different pay scales, as shown below.
| Front End Associate | Customer Service Associate | |
| Average salary | $31,705 | $31,709 |
| Salary range | Between $25,000 And $39,000 | Between $24,000 And $40,000 |
| Highest paying City | - | Richmond, CA |
| Highest paying state | - | California |
| Best paying company | - | Fidelity Investments |
| Best paying industry | - | Finance |
There are a few differences between a front end associate and a customer service associate in terms of educational background:
| Front End Associate | Customer Service Associate | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between front end associates' and customer service associates' demographics:
| Front End Associate | Customer Service Associate | |
| Average age | 34 | 40 |
| Gender ratio | Male, 48.9% Female, 51.1% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 9.7% Unknown, 5.3% Hispanic or Latino, 16.9% Asian, 7.5% White, 59.8% American Indian and Alaska Native, 1.0% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 5% | 7% |