What does a front end cashier do?
A front end cashier is an employee who provides quality customer service such as scanning items and taking the final payments. Front end cashiers are responsible for greeting customers professionally and being friendly to everyone who enters the store. To be able to answer the queries of customers, front end cashiers need to be educated on the products they are selling. Front end cashiers must also stock and maintain inventories while keeping the register terminal and store in order.
Front end cashier responsibilities
Here are examples of responsibilities from real front end cashier resumes:
- Work with equipment like fryers, slicers, ovens and make price tags for food & deli items.
- Scan groceries and provide quality customer service.
- Help with the kids corner at the store.
- Help customers make sure they have a good experience with Kroger.
- Maintain up-to-date knowledge of new products and new arrivals for upselling purposes.
- Help customers who are parents with kids with stickers and balloons when possible.
- Make specialty drinks such as smoothies and drinks containing espresso and steam milk.
- Stock supplies and clean deli area, hotbox, grill, and fryers.
- Clean area, reorganize, math and money literate, great guest checkout experience.
- Prepare and serve espresso and coffee beverages, teas, smoothies, and pastries.
- Checker train, able to do simple math, work as part of a team.
- Provide excellent service to Kroger customers and associates through a speedy, efficient and pleasant check out experience.
- Educate customers on the types of credit available through the company & sell multiple credit products at POS during each shift.
- Perform POS transactions on designate shifts and execute management functions.
- Date foods for freshness, break down hot counter and store foods, break down and clean slicers.
Front end cashier skills and personality traits
We calculated that 21% of Front End Cashiers are proficient in Good Communication, Cash Handling, and Chrome. They’re also known for soft skills such as Communication skills, Customer-service skills, and Dexterity.
We break down the percentage of Front End Cashiers that have these skills listed on their resume here:
- Good Communication, 21%
Utilized good communication skills and presented a well-groomed appearance.
- Cash Handling, 15%
Cash handling Customer service Holiday table specialist Special diet specialist Cashier Mentor Donation collection lead Whole Planet Foundation expert Whole Kids expert
- Chrome, 14%
Store Person: Assist interstate carriers in purchases of electronics, chrome and other items for their trucks and personal use.
- Customer Service, 8%
Provide superior and quality customer service while promoting and maintaining positive relations with all contacts, customers and potential customers.
- POS, 8%
Performed POS transactions on designated shifts and execute management functions.
- Basic Math, 5%
Work accurately with numbers and basic mathematical calculations and explained store procedures to customers as needed.
Common skills that a front end cashier uses to do their job include "good communication," "cash handling," and "chrome." You can find details on the most important front end cashier responsibilities below.
Communication skills. The most essential soft skill for a front end cashier to carry out their responsibilities is communication skills. This skill is important for the role because "cashiers must pay attention to customers’ questions and explain pricing." Additionally, a front end cashier resume shows how their duties depend on communication skills: "act as a communication source between the management and the customer and resolve customer complaints. "
Customer-service skills. Another essential skill to perform front end cashier duties is customer-service skills. Front end cashiers responsibilities require that "cashiers must be courteous and friendly when helping customers." Front end cashiers also use customer-service skills in their role according to a real resume snippet: "receive payments by cash, check or automatic debit, issued receipt, refunds, credit or change due to customers. "
Dexterity. front end cashiers are also known for dexterity, which are critical to their duties. You can see how this skill relates to front end cashier responsibilities, because "cashiers use their hands to operate registers and scan purchases." A front end cashier resume example shows how dexterity is used in the workplace: "service desk; phone receptionist, customer resolution, merchandise returns, cashier food handling sanitation fork lift operation"
Near vision. For certain front end cashier responsibilities to be completed, the job requires competence in "near vision." The day-to-day duties of a front end cashier rely on this skill, as "cashiers need to see well enough to scan items and process transactions accurately." For example, this snippet was taken directly from a resume about how this skill applies to what front end cashiers do: "head front end cashier duties include, but not limited to the cleanliness and presentation near and around register area. "
Patience. A commonly-found skill in front end cashier job descriptions, "patience" is essential to what front end cashiers do. Front end cashier responsibilities rely on this skill because "cashiers must be able to remain calm when interacting with customers." You can also see how front end cashier duties rely on patience in this resume example: "handle customer complaints and issues with tact and patience in resolution. "
Physical stamina. While "physical stamina" is last on this skills list, don't underestimate its importance to front end cashier responsibilities. Much of what a front end cashier does relies on this skill, seeing as "cashiers stand for long periods." Here is a resume example of how this skill is used in the everyday duties of front end cashiers: "promoted customer service *protected company assets and physical inventory *cash handling *merchandising-stocking and recovery"
The three companies that hire the most front end cashiers are:
- Walmart6,346 front end cashiers jobs
- TravelCenters of America505 front end cashiers jobs
- Menards184 front end cashiers jobs
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Compare different front end cashiers
Front end cashier vs. Customer service retail associate
A customer service retail associate is responsible for providing the highest customer service for the store's customers by responding to their inquiries and concerns and recommending them goods and services that would fit their needs. Customer service retail associates support the marketing campaigns and promotional strategies of the store by offering and demonstrating products to the customers, as well as arranging stock displays, and monitoring the adequacy of inventories. They also escalate high-level complaints to management for immediate resolution and assist with product replacement and issuing refunds as needed.
There are some key differences in the responsibilities of each position. For example, front end cashier responsibilities require skills like "good communication," "chrome," "basic math," and "math." Meanwhile a typical customer service retail associate has skills in areas such as "retail environment," "product line," "retail store," and "fedex." This difference in skills reveals the differences in what each career does.
Customer service retail associates tend to make the most money working in the finance industry, where they earn an average salary of $32,384. In contrast, front end cashiers make the biggest average salary, $29,148, in the retail industry.customer service retail associates tend to reach similar levels of education than front end cashiers. In fact, customer service retail associates are 1.2% more likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.Front end cashier vs. Cashier/merchandiser
A courtesy clerk is responsible for assisting customers with their needs, especially helping customers with bagging and carrying their items. Courtesy clerks also maintain the cleanliness and orderliness of the whole area, ensuring that customers will have a safe and comfortable service experience. A courtesy clerk assists customers with replacing defective items and recommending products based on the customers' needs. Courtesy clerks must display excellent customer service and multi-tasking skills to perform tasks with a fast-paced environment.
In addition to the difference in salary, there are some other key differences worth noting. For example, front end cashier responsibilities are more likely to require skills like "good communication," "cash handling," "chrome," and "basic math." Meanwhile, a cashier/merchandiser has duties that require skills in areas such as "store shelves," "loss prevention," "planograms," and "excellent guest." These differences highlight just how different the day-to-day in each role looks.
In general, cashiers/merchandiser achieve similar levels of education than front end cashiers. They're 0.1% more likely to obtain a Master's Degree while being 0.1% less likely to earn a Doctoral Degree.Front end cashier vs. Courtesy clerk
A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.
The required skills of the two careers differ considerably. For example, front end cashiers are more likely to have skills like "good communication," "cash handling," "chrome," and "pos." But a courtesy clerk is more likely to have skills like "front end," "pallet jack," "customer satisfaction," and "shovels."
Courtesy clerks earn the best pay in the retail industry, where they command an average salary of $30,627. Front end cashiers earn the highest pay from the retail industry, with an average salary of $29,148.When it comes to education, courtesy clerks tend to earn similar degree levels compared to front end cashiers. In fact, they're 0.7% less likely to earn a Master's Degree, and 0.0% less likely to graduate with a Doctoral Degree.Front end cashier vs. Customer service associate/cashier
Types of front end cashier
Updated January 8, 2025
