Front end clerk job description

What You Will Do

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Back-End Clerk, this means:

* Meeting the customer needs during a return and helping find the correct product replacement.
* Ensuring merchandise meets Lowe's quality and safety standards and processing returns efficiently.
* Engaging in safe work processes including the proper disposal of returned items.
* Ensuring merchandise is accurately accounted for, replenished, and prepared for customers.
* Validating that the correct merchandise is being moved in and out of the store when appropriate.

The Back-End Clerk processes returns, manages procedures related to Centralized Return to Vendor and appropriately disposes of items, contacts a vendor for replacement/credit, returns merchandise to the floor and is responsible for successful freight and merchandising fulfillments at Lowe's locations. The Back-End Clerk processes paperwork for shipments and physically moves stock as it is delivered. In addition, the associate in this role schedules shipments when necessary and checks the quality and accuracy of orders. The Back-End Clerk spends most of their time communicating with customers, vendors, and manufacturers and must be comfortable having difficult conversations. To be successful, this associate must be organized and detail-oriented.

Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

What We're Looking For

* Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.
* Requires evening and overnight availability on weekdays, may also require overnight availability on weekends.
* Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
* Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

What You Need To Succeed

Minimum Qualifications

* Ability to read, write, and perform basic arithmetic (addition, subtraction).
* Ability to obtain sales related licensure or registration as may be required by law.

Preferred Qualifications

* 1 year of experience processing and filing merchandise receiving paperwork.
* 1 year of experience with store inventory receiving and administration.
* 6 months of experience in warehouse data entry/bookkeeping.
* 6 months of experience communicating with vendors OR customers regarding returns, payments, or contract fulfillment.
* 6 months of retail experience accepting or processing returns.

Regular Part Time - $16.00 -16.50/HR

SHIFTS: Complete Open Availability - (must be available nights and weekends)

SUMMARY :

Front End Utility Clerks provide the highest standards of customer service. The responsibilities are many and varied, and directed toward maintaining customer relations while completing job duties.

KNOWLEDGE, SKILLS, & REQUIRED:

• Excellent customer service skills
• Excellent communication skills
• Problem solving skills
• Self-motivated and solution–oriented
• Detailed oriented
• Ability to multitask
• Ability to work successfully in a fast paced and environment
• Possess customer service experience

RESPONSIBILITIES & QUALIFICATIONS:

• Provide excellent and quality service to customers by giving them immediate and undivided attention
• Respond to customers’ questions, answer to best of abilities and follow through on all questions and requests
• Complete in-store training program
• Be aware of products and their location in the store
• Bag customer groceries efficiently, accurately and to the customer’s satisfaction
• Offer service and assist customers with their groceries out to their car
• Perform Go-Backs when needed
• Gather and round up shopping carts and handbaskets
• Maintain a calm, friendly and demeanor at all times
• Answer department telephone calls and with proper phone etiquette when time permits
• Face items throughout the store
• Assist and support other departments when needed
• Operate front end mobility scooter and plug it in for charging after use by a customer
• Keep the front end clean, sweep floors and sanitize front end equipment
• Keep Front end supplies and register area well-stocked
• Perform other duties as directed

REQIREMENTS:

• Must be 16 years +

BENEFITS:

• Employee Stock Ownership Plan (ESOP)
• Competitive Wages & Benefits
• Medical, Dental, And Vision
• 401 (k) retirement
• Employee Discounts
• Paid Time off and Sick Time
• Flex Spending Account for Medical & Dependent Care
• Regular Wage Increases
• Commuter Benefits
• Safety Incentive Program
• Career Development and Growth Opportunities