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  • Remote, USA Airbnb Data Science Lead, Guest Funnel Science

    Experimentation Jobs

    Remote front end lead job

    Why Here? Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home. It has grown to over 5 million hosts welcoming over 2 billion guest arrivals worldwide. The Guest Data Science team within Guest Experience uses AI and causal inference. They understand user behavior to build personalized data products enhancing app experiences. What Will You Do? As a Data Science Lead, Guest Funnel Science at Airbnb, you will lead innovation building methodologies for guest preferences in discovery funnels. You will shape data strategies driving conversion and engagement across Homes, Experiences, and Services. Additionally, you will collaborate with Product teams to optimize experiences and shape UX architecture. #J-18808-Ljbffr
    $33k-42k yearly est. 4d ago
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  • Front End Architect/Lead - Springfield, USA

    Photon Group 4.3company rating

    Remote front end lead job

    Job Title: Frontend Architect About the Role We are looking for an exceptional Frontend Architect who is highly hands-on and deeply experienced in React.js, Micro Frontend (MFE) architecture, and performance engineering. The ideal candidate will lead the development of a scalable frontend framework that supports both Server-Side Rendering (SSR) and Client-Side Rendering (CSR) while optimizing site performance and user experience. This role involves architecting and developing a state-of-the-art frontend system that integrates seamlessly with our Backend-for-Frontend (BFF) layer, powered by Spring Boot microservices, and deployed on Google Cloud Platform (GCP). Key Responsibilities Design and build a high-performance frontend framework using React.js and Micro Frontend (MFE) architecture. Implement SSR/CSR hybrid strategies to optimize rendering, SEO, and page performance. Architect and optimize the BFF layer to enhance frontend-backend interactions. Improve frontend performance using lazy loading, predictive prefetching, tree shaking, and edge caching. Collaborate with backend engineers to optimize API designs and system efficiency. Define best practices for state management using Redux and Redux-Saga/Thunk for handling complex application flows. Optimize frontend applications for speed, security, and scalability in GCP environments. Lead, mentor, and coach frontend engineers, promoting technical excellence. Stay up to date with industry trends, especially in frontend performance optimizations. Key Requirements 8+ years of experience in frontend development with extensive expertise in React.js. Deep knowledge of Micro Frontend (MFE) architecture, modularization, and federated module design. Strong understanding of SSR/CSR hybrid architectures with Next.js (optional but a plus). Expertise in state management using Redux and Redux-Saga/Thunk. Strong JavaScript/TypeScript proficiency with modern ES6+ concepts. Must-have experience with GraphQL for efficient data fetching. Experience integrating frontend with Spring Boot microservices via BFF architecture. Hands-on experience with Tailwind CSS for highly scalable and maintainable UI designs. Strong background in frontend performance optimization, including: Lazy loading, tree shaking, and code splitting Web Vitals optimizations (LCP, FID, CLS) Edge caching & CDN optimizations Predictive rendering and smart prefetching Experience working in GCP (Google Cloud Platform) for cloud deployment and CI/CD automation. Solid understanding of frontend security best practices and performance tuning. Excellent problem-solving skills and a strong passion for writing clean, maintainable, and testable code. Strong leadership and mentoring capabilities to guide junior developers and drive technical excellence. Nice-to-Have Skills Familiarity with A/B testing and automated UI performance tuning. Expertise in containerization (Docker, Kubernetes) for frontend deployments. Compensation, Benefits and Duration Minimum Compensation: USD 54,000 Maximum Compensation: USD 189,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is available for independent contractors No applications will be considered if received more than 120 days after the date of this post
    $31k-76k yearly est. Auto-Apply 60d+ ago
  • Front End Lead

    Krg Technology 4.0company rating

    Remote front end lead job

    Job Title Front End Lead Duration: Full Time Note : Any mobile application develop Experience Job Description: • Functional requirement understanding of Front End development • Understand the current architecture of the customer business line • Discussing technical solutions with customer technical team and suggesting innovative ideas for solutions • Maintaining a high awareness of industry issues and trends for UI development work, particularly in regard to web accessibility, usability, and emerging technologies • Interaction with other teams (QA, Business, Technical Architect) Required Skills: · Java · AngularJS · JQuery · Jscript · HTML · JSP Desired Skills: · Ajax, JSON · JS Framework, JSTL · HTML5, CSS3 · Code optimization · Cross Browser issues, Multiple devices · Soft Skills Additional Information Note : Any mobile application develop Experience Remote work
    $58k-90k yearly est. 60d+ ago
  • Front End/HCD Designer Lead

    Decisionpoint 4.3company rating

    Remote front end lead job

    DecisionPoint seeks a Front End/Human-Centered Design (HCD) Designer Lead to guide user experience design, visual interface development, and usability research for a Department of Defense (DoD) modernization program that supports Casualty and Mortuary Affairs (CMA) operations across Service branches. The HCD Designer Lead will champion user advocacy by facilitating workshops, journey mapping, and rapid prototyping to align interface design with mission workflows and stakeholder needs. This position drives the translation of user insights into intuitive, accessible, and responsive front-end solutions optimized for secure, cloud-based systems operating at multiple Impact Levels (IL2-IL5). This position is fully remote. Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid. Duties & Responsibilities Clearance Requirement: Must hold an active Secret clearance. Education: Bachelor's degree in Human-Computer Interaction, Design, Computer Science, or related field. Experience: Minimum 10 years of experience in user experience design, interface development, or human-centered design for large-scale enterprise or defense systems. Demonstrated success leading workshops, user research, and prototyping for digital transformation or modernization projects. Technical Knowledge: Mastery of design tools such as Figma, Adobe XD, Sketch, or Axure RP. Familiarity with Agile and DevSecOps environments, integrating UX into iterative development pipelines. Experience designing for AWS GovCloud or similar secure hosting environments. Knowledge of HTML5, CSS3, JavaScript frameworks (React, Angular) for front-end collaboration. Understanding of DoD accessibility, cybersecurity, and UX standards (DoDAF, Section 508, CC SRG). Certifications (Preferred): Certified Usability Analyst (CUA) or equivalent HCD credential. AWS Cloud Practitioner or equivalent cloud design certification. UX Design or Human-Centered Design certificate (Nielsen Norman Group, IDEO U, or similar). Skills: Strong communication and facilitation abilities in cross-functional settings. Expertise in turning complex requirements into simple, intuitive user experiences. Demonstrated ability to lead design teams and manage stakeholder expectations. Excellent visual design sense with attention to clarity, consistency, and performance. Qualifications Clearance Requirement: Must hold an active Secret clearance. Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. Experience: Minimum 7 years of experience in DevSecOps, software automation, or cloud infrastructure engineering. Demonstrated experience supporting secure cloud-based development environments within AWS GovCloud or DoD-accredited platforms. Technical Knowledge: Strong knowledge of CI/CD tools such as Jenkins, GitLab CI, or AWS CodePipeline. Proficiency with containerization and orchestration (Docker, Kubernetes, Helm). Experience with IaC tools such as Terraform or AWS CloudFormation. Familiarity with Zero Trust, RMF, and DISA STIG compliance. Hands-on experience with monitoring and alerting tools (CloudWatch, ELK Stack, Prometheus). Scripting proficiency in Python, Bash, or PowerShell. Experience integrating static code analysis, dependency scanning, and vulnerability management into build pipelines. Certifications (Preferred): AWS Certified DevOps Engineer - Professional. CompTIA Security+ CE or equivalent DoD 8570 certification. Certified Kubernetes Administrator (CKA) or Docker Certified Associate (DCA). Skills: Strong collaboration skills across multidisciplinary teams. Ability to balance performance, scalability, and security in automated deployments. Excellent troubleshooting, problem-solving, and analytical skills. Effective communication skills for both technical and executive audiences. Our Equal Employment Opportunity Policy EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws. Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.
    $47k-96k yearly est. Auto-Apply 60d+ ago
  • Front End / React Lead Software Engineer

    Jpmorgan Chase & Co 4.8company rating

    Front end lead job in Columbus, OH

    JobID: 210698646 JobSchedule: Full time JobShift: Day Base Pay/Salary: New York,NY $152,000.00-$215,000.00 We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Front End / React Lead Software Engineer at JPMorgan Chase within the Consumer and Community Bank - Digital Technology, you will play a crucial role as part of an agile team dedicated to enhancing, building, and delivering trusted, market-leading technology products. Your work will focus on ensuring these products are secure, stable, and scalable. Job responsibilities * Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems * Develops secure high-quality production code, and reviews and debugs code written by others * Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems * Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture * Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies * Adds to team culture of diversity, opportunity, inclusion, and respect Required qualifications, capabilities, and skills * Formal training or certification on software engineering concepts and 5+ years applied experience * Hands-on practical experience delivering system design, application development, testing, and operational stability * Strong experience working with popular front-end JavaScript frameworks including React * Knowledge and experience in ES6+ * Understanding of modern design patterns used in JavaScript * Knowledge and experience working with HTML5, CSS and popular precompilers, like Sass and LESS * Knowledge and experience using popular build tools, like Gulp and Webpack * Knowledge and experience in TDD and modern testing frameworks that support it, like Karma and Mocha * Understanding of source control and experience working with modern tools that support it, such as Git * Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security * Practical cloud native experience Preferred qualifications, capabilities, and skills * Knowledge and experience in TypeScript and experience in using CSS for animation * Understanding UX design concepts like responsive web design * Work with web performance tools, such as Lighthouse * Experience building UI web components to support a hybrid experience in mobile apps
    $57k-112k yearly est. Auto-Apply 3d ago
  • Front End Lead Part Time

    BJ's Wholesale Club 4.1company rating

    Front end lead job in New Albany, OH

    A World-Class Team BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We're a team built on purpose and opportunity. Join us and be part of something meaningful. Why You'll Love Working at BJ's At BJ's Wholesale Club, our team members are at the heart of everything we do. That's why we offer a comprehensive benefits package designed to support your health, well-being and future - both on and off the job. When you grow, we grow. Here's just some of what you can look forward to: Weekly Pay: Get paid every week so that you can manage your money on your terms. Free BJ's Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.* Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.* 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).* Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ's common stock at a 15% discount.* *Eligibility requirements vary by position. Job Summary Oversees the frontline in the absence of the Front End Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations. The FEL is responsible for monitoring, driving and coaching for desired membership/member experience goals and results. Ensures that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner. The FEL delegates work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members. Leadership: Know their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data. Lead through change. Model leadership competencies, build credibility and act as a champion for business growth. Communicate effectively. Provide the information teams require to be successful. Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement. Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability. Team Members: Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance. Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address any and all concerns and to escalate any concerns, as appropriate. Ensure a safe and positive environment and experience for the team members. Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent. Members: Guarantee service excellence through all points of contact. Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern. Ensure a safe and positive environment and experience for the members. Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA) Fast, Friendly Full, Fresh, Clean Club Standards: Lead teams to deliver GOLD club standards daily. Define and model GOLD- Grand opening look daily All items stocked and promotional plans executed Maintain visible accurate signage Clean and organized, inside and out Primary Tasks, Responsibilities, and Key Accountabilities Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager. Models and provides excellent Member service, while coaching, teaching and developing team members to do the same. Drives membership metrics through acquisition, retention, loyalty and experience programs. Drives member engagement, speed, and productivity on the front end. Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics. Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement. Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc. Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner. Acts as a backup for cashiers and Membership Sales Ambassadors when needed. Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members. Loads shopping carts when necessary. Manages self-checkout lanes and scan and pan lanes. Assists Members with operations and technical difficulties. Collects payments via cash, check, or other charge payments from customers. Issues receipts, refunds, credits, or change due to Members. Stays up-to-date on all merchandise promotions, advertisements, and product information. Discounts purchases by scanning and redeeming coupons. Supervises the cleanliness of the front of club member servicing areas. Ability to navigate within system applications. Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations. Performs other duties as assigned, including working in other departments as needed. Maintains all club policies and procedures. Regular, predictable, full attendance is an essential function of this job. Qualifications Prior leadership experience preferred. Prior Membership or sales knowledge and experience preferred. Prior cashier experience preferred. Basic math skills required. Environmental Job Conditions Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping. Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance. Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents. In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $18.50.
    $18.5 hourly Auto-Apply 7d ago
  • Application Front end Lead

    Hexaware Technologies, Inc. 4.2company rating

    Remote front end lead job

    Fullstack Developer with Strong Angular UI skills JD Must have Strong working experience in Languages: Angular 11 +, JavaScript, TypeScript, HTML, CSS, JSON, YAML, XML AWS Services: ECS/Fargate, ECR, SQS, SNS, Lambda, S3, Secret Managers, Parameter Store, Route53, Event Bridge, KMS Database: SQL , Aurora RDS, DynamoDB API: Restful API, Java, Spring, Spring Boot, Python Unit Testing: JUnit, JEST Logs & Monitoring: Splunk, CloudWatch, Dynatrace Good to have: DevOps: Gitlab/Terraform Test Automation: Selenium
    $74k-101k yearly est. Auto-Apply 60d+ ago
  • Reimbursement Supervisor - Back End

    Naveris 3.7company rating

    Remote front end lead job

    About Us Would you like to be part of a fast-growing team that believes no one should have to succumb to viral-mediated cancers? Naveris, a commercial stage, precision oncology diagnostics company with facilities in Boston, MA and Durham, NC, is looking for a Reimbursement Supervisor - Back End team member to help us advance our mission of developing and delivering novel diagnostics that transform cancer detection and improve patient outcomes. Our flagship test, NavDx, is a breakthrough blood-based DNA test for HPV cancers, clinically proven and already trusted by thousands of physicians and institutions across the U.S. Opportunity We are looking for a conscientious, knowledgeable Reimbursement Supervisor - Back End to join our team and oversee post-submission reimbursement activities. While Naveris partners with an outsourced RCM vendor, this role provides hands-on oversight of claims follow-up, denials management, and appeals to ensure accurate reimbursement across Medicare, Medicaid, and commercial payers. This position plays a key role in driving timely resolution, compliance, and cash flow optimization. Job Responsibilities Reporting to the Manager, Reimbursement & Appeals, this role supports the Reimbursement department by supervising back-end reimbursement operations and staff. The Reimbursement Supervisor - Back End is responsible for overseeing claims follow-up, appeals workflows, payer escalations, and compliance to ensure timely and accurate reimbursement. Supervise, coach, and train appeals and back-end reimbursement specialists; monitor daily workflows and productivity to ensure adherence to procedures and quality standards Oversee claims follow-up, denials management, and appeals processes across all payer types Serve as an escalation point for complex billing issues, payer disputes, and escalated patient or provider inquiries Partner with internal teams and the outsourced RCM vendor to resolve discrepancies and improve reimbursement outcomes Assist in developing, documenting, and refining back-end reimbursement policies and procedures Ensure compliance with all applicable billing regulations and company policies, including HIPAA; conduct audits to identify trends, errors, and improvement opportunities Recommend process improvements to enhance efficiency, productivity, and cash flow Stay current on payer policies, coding updates, and federal/state regulations through ongoing education Communicate clearly with patients and providers regarding EOBs, appeals status, financial responsibility, and reimbursement policies in escalated cases Critically assess complex situations and escalate to leadership when appropriate Maintain a strong understanding of the end-to-end reimbursement lifecycle and communicate effectively across teams Leverage systems, tools, and vendor resources to support back-end reimbursement activities Manage multiple priorities and operate with urgency in a fast-paced environment Fully remote role (U.S.-based) with occasional travel for trainings, meetings, or on-site presence at headquarters. Travel requirement: up to 5%. Requirements 4+ years of experience in reimbursement or revenue cycle management within a diagnostics company, laboratory, or commercial payer environment Bachelor's degree or equivalent experience Prior experience supervising or leading a reimbursement or appeals team Experience with Xifin, Quadax, or Telcor preferred Strong understanding of medical benefit structures, including Federal, State, PPO, HMO, and indemnity plans Working knowledge of CPT, ICD-10, and HCPCS coding, as well as LCD/NCD coverage and reimbursement guidelines Demonstrated ability to identify process gaps, improve workflows, and ensure follow-through Excellent verbal and written communication skills with a strong customer service mindset Strong troubleshooting, organizational, and time-management skills Ability to adapt to evolving business needs Self-starter with the ability to work independently while supervising others Compliance Responsibilities Health Insurance Portability and Accountability Act (HIPAA) is a federal law that describes the national standards to protect sensitive patient health information from being disclosed without the patient's consent or knowledge. All roles at Naveris require compliance with legal and regulatory requirements of HIPAA and acceptance and adherence to all policies and standards at Naveris. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete HIPAA training when joining the company. Why Naveris? In addition to our great team and advanced medical technology, we offer our employees competitive compensation, work/life balance, remote work opportunities, and more! Naveris is an Equal Opportunity Employer Naveris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We don't just accept differences - we celebrate and support them. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
    $29k-37k yearly est. Auto-Apply 16d ago
  • Manager, High End-Beyond Beer

    Anheuser-Busch 4.2company rating

    Remote front end lead job

    Dreaming big is in our DNA. It's who we are as a company. It's our culture. It's our heritage. And more than ever, it's our future. A future where we're always looking forward. Always serving up new ways to meet life's moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together - when we combine your strengths with ours - is unstoppable. Are you ready to join a team that dreams as big as you do? SALARY: $104,800-$124,450, bonus and long-term incentive eligible COMPANY: Michelob ULTRA. Cutwater Spirits. Budweiser. Kona Brewing Co. Stella Artois. Bud Light. That's right, over 100 of America's most loved brands, to be exact. But there's so much more to us than our top-notch portfolio of beers, seltzers, and more. We are powered by a 19,000-strong team that shares our passion to create a future with more cheers. We look for people with talent, curiosity, and commitment and provide the teammates, resources and opportunities to unleash their full potential. The power we create together - when we combine your strengths with ours - is unstoppable. Are you ready to join a team that dreams as big as you do? ROLE SUMMARY: The Beyond Beer / High End Manager is the local market owner of field execution as the key connector of our field programs to our wholesaler partners. This position will report to the Senior Commercial Director and will oversee Beyond Beer / High End brands execution at the local level. This manager will work directly with wholesale partners for market specific objectives including increasing sales execution within accounts through our field sales programs and driving trial with our consumers. In addition, this position will be accountable for managing an assigned geographic region through the effective planning, organizing, directing and execution of sales and marketing plans through the company distributor network and field initiatives. They should spend 3-4 days in the market per week with their respective teams/wholesalers driving our key initiatives with 1 planning day in a home office. COMPANY: Michelob ULTRA. Cutwater Spirits. Budweiser. Kona Brewing Co. Stella Artois. Bud Light. That's right, over 100 of America's most loved brands, to be exact. But there's so much more to us than our top-notch portfolio of beers, seltzers, and more. We are powered by a 19,000-strong team that shares our passion to create a future with more cheers. We look for people with talent, curiosity, and commitment and provide the teammates, resources and opportunities to unleash their full potential. The power we create together - when we combine your strengths with ours - is unstoppable. Are you ready to join a team that dreams as big as you do? JOB RESPONSIBILITIES: Builds relationship with Wholesaler Management and Region teams Leverages the AOE Program within their assigned territory for Beyond Beer and High End brands Manages High End Elite Club, if applicable, in their assigned territory Executes EDGE, IRIS and BEES as key enabler programs for Beyond Beer and High End brand execution Leverages local incentives and local programming initiatives to drive execution Identifies market opportunities (sales, distribution, display, POS, pricing, etc.) and presents Beyond Beer and High End performance with commercial team as well as actionable insights during monthly WPPM Effectively coordinates and communicates with commercial team, distributors, and CSO to facilitate the effective development and execution of programs and business initiatives. Establishes distribution, display, feature ad, retail promotion, and space management objectives with CSO team that produce the effective presentation of the brands to the consumer at the point of purchase and brought to life through our field sales programs. Communicates information to management with recommendations that will contribute to the development of brands, sales growth, and distributor effectiveness. Manages specific operating systems and standards, for the management of: Ordering and Inventory Management, Quality Control, Selling and Merchandising Objectives and Standards, Program Execution Guidelines, Pricing and Discount Management, and POS Material utilization. Identifies leads, manages prospects, acquires new business and grows points of distribution. Owns the execution & sales results of Beyond Beer and High End field programs in the sales territory and acts on market opportunities. Participates in wholesaler trade and S&OP routines to ensure forecasting accuracy and wholesaler POCM orders meet market needs JOB QUALIFICATIONS: Bachelor's Degree in Business Administration, Management or similar field preferred. 5+ years of sales or marketing experience in beverage/alcohol industry preferred. 2+ years of wholesaler management experience. Certified Beer Server or Certified Cicerone preferred. Familiarity with VIP iDig, IRI, BIR, Power BI, Microsoft PowerPoint and Excel Conducts work in a standing and sitting position; however, job requires frequent standing, walking, bending, stooping, and light lifting. Job requires the ability to be in physical retail locations, late night activations and travel. Profound knowledge of craft beer and brewing process. Strong communication and presentation skills (PowerPoint). Ability to adjust a message to the audience. Ability to use data to build a sell-in story Highly-creative' able to generate fresh, impactful ideas and see them through to implementation. Proven ability to think and move between strategic and analytical thinking as well as actual execution. Ability to coordinate brand information, supply POS material, and keep lines of communication open with state's wholesaler network in order to better sell through products. WHY ANHEUSER-BUSCH: At Anheuser-Busch, our purpose is to create a future with more cheers. For more than 165 years, we have delivered a legacy of brewing great-tasting, high-quality beers that have satisfied beer drinkers for generations. 99 percent of the products we sell in the U.S are made in the U.S. with more than $700 million in high-quality ingredients sourced from American farmers and more than $7 billion in goods and services purchased from U.S. suppliers, and we have invested nearly $2 billion in our 100 facilities across the country over the past five years. Through these investments, and as a leading American manufacturer and the nation's top brewer, we drive economic prosperity nationwide through investments in our people, facilities, and communities. We are the only brewer that invests in the U.S. at this scale. BENEFITS: Health benefits including Medical, Dental, Vision, Wellness and Tax-Advantaged Savings and Spending Accounts Life Insurance and Disability Income Protection Generous Parental Leave and FMLA policies 401(k) Retirement Savings options with a company matching contribution Chance to work in a fast-paced environment among a company of owners Free Beer!
    $31k-46k yearly est. Auto-Apply 11d ago
  • Customer Service Onboarding Lead (Bilingual/Spanish Speaking)

    Endurance Warranty Services, LLC 4.6company rating

    Remote front end lead job

    As a Bilingual Customer Service Onboarding Lead, you have a critical role in ensuring a smooth transition from training to production for new hires. The Onboarding Lead serves as a mentor, performance coach, and escalation point during the initial 30 days of a new hire's tenure. This role collaborates closely with training, team leads, and leadership to reinforce learning, monitor performance, and support continuous skill development. Key Responsibilities DUTIES & RESPONSIBILITIES: Initial Onboarding Support, participate in final day of new hire training Coaching & Call Support, shadow live customer calls to observe application of training, providing immediate feedback and guidance during and after calls Escalation Assistance, support during complex and escalated calls, enabling new reps to build confidence and competence Ongoing performance reporting & tracking, maintain detailed onboarding logs for each new hire Partner with team leads to align on key coaching areas and performance trends. Deliver end of day summaries to leadership highlighting progress, challenges, and areas of focus. Compile weekly insights and feedback to share with the training team for curriculum adjustments. Monitor and document new hire performance through Daily/Weekly Quality Plans (QPs) in InContact. Conduct training classes, as need arises Audit customer service call handling for accuracy, detect trends and missed opportunities Maintain working knowledge of policy and procedures, education, and training Monitoring numerous Teams channels and group chats Maintaining constant communication and professionalism Inter and intra-department communication via email, Teams chat, Teams meetings & phone calls Participate in weekly/bi-weekly meetings and work together as a team on projects Develop end-of-onboarding action plans to support a successful transition into production. Assist in the creation of new training material as assigned and/or delivery training modules Offer constructive feedback and coaching to enhance performance Track and analyze key performance indicators (KPIs) related to claims processing efficiency, accuracy, and customer satisfaction Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management Other duties as assigned Qualifications Must have exceptional verbal and written communication skills Must be Bilingual - Spanish Speaking Strong understanding of contract language, terms and conditions, policies, and procedures, particularly in the customer service team Model ideal behavior and process adherence Have a strong code of ethics Perform well under pressure Must be task and goal oriented Have good organizational and time management skills Possess punctuality and have an excellent attendance record Possess a strong understanding of automotive systems Possess critical thinking skills and decision-making abilities Exceptional customer service/soft skills Be adaptable and flexible Be a team player The candidate(s) offered this position will be required to submit to a background investigation. Compensation: $23.00 per hour What We Offer Our Benefits Include: Paid training Work From Home Opportunity Computer Equipment Provided 401(k) with company match after 90 days of employment Medical, Dental, and Vision Insurance Voluntary Life Insurance Internet Stipend Paid Time Off Holiday Pay Learn more about life at Endurance-connect with us on LinkedIn, Facebook, Instagram, and Twitter. PHYSICAL REQUIREMENTS: Sitting or standing for extended periods; repetitive motions; use hands to handle equipment or controls; reach with hands and arms; typing on keyboard; viewing computer screen extended periods; speak clearly and hearing Regular use of typical office equipment, computer software, programs, and methods of communication such as a computer, e-mail, phone system, and messaging. Must be able to lift 25 pounds. Candidates must pass a pre-employment Background Check. Equal Employment Opportunity Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company. About Endurance Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we're growing rapidly. We're a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you'll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you're working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we're proud to work as a diverse team to serve our customers and our community. Therefore, we've been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power's "50 Best Companies to Sell For" and consistently makes industry lists from Crain's and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well-Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We'll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.
    $23 hourly 2d ago
  • Customer Service Lead

    T-Cetra LLC 3.7company rating

    Front end lead job in Dublin, OH

    Customer Service Team Lead - Night Shift Full-time, Hourly Department: Operations Reports to: Customer Service Manager Hybrid (combo of in-office and remote) We're constantly developing new and creative ways to solve the industry's most complex problems. Our enterprise software solutions run the gamut of Information Technology Services-from payment processing, to prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today T-CETRA is looking for a Customer Service team Lead. The successful candidate will have the opportunity to provide leadership for day-to-day processes. Design, test, implement and monitor any new processes and procedures. Including: Monitor phone, activation, email inboxes, and ticket queues Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers Answer escalated calls from Merchants and Master Agents Analyze customer's needs, troubleshoot technical issues and provide appropriate solution Team Management Responsible to assist in meeting team goal service levels Live monitoring of CSR phone calls Develop and maintain a good relationship with customers, Master Agents and employees Assist in CSR inquires Escalate tickets to IT, Product, UI/UX, Sales, and Product Management Other duties as assigned Minimum Qualifications: Associate degree or equivalent experience. Ability to multi-task and work under pressure Strong technical and computer skills Ability to work directly with upper management Patient and passionate personality Communication skills Ability to work in a fast-paced environment Professional attitude towards customers and direct reports. Fluency in Spanish a bonus Why Should You Apply? Paid Time Off Comprehensive Medical, Vision and Dental Matching 401k up to 4% FMLA and Life Insurance Tuition Reimbursement Wellness Program Employee Growth and Development Reimbursement Program Discounted Rates for Multiple Handsets and Prepaid Wireless Rates Beautiful nearby walking paths and park Fun, value centered work atmosphere Flexible work environment T-CETRA provides employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity, marital status, age, genetic information, disability, veteran-status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within T-CETRA. To create a safe and positive environment for employees, all applicants must perform a pre-employment drug screen and background check.
    $29k-36k yearly est. Auto-Apply 60d+ ago
  • Apply Today for a Remote Customer Service Job Paying Up to 19 Per Hour

    Nogigiddy

    Remote front end lead job

    Customer Service Specialist - Remote Work, $19/hr Start, No Degree Necessary Do you excel in helping others and enjoy resolving issues? We're seeking dynamic individuals to fill the role of Remote Customer Service Specialist. This position offers the opportunity to provide exceptional service and support to our customers from the convenience of your home. What You'll Do: Address customer inquiries and issues promptly and empathetically. Resolve problems efficiently, ensuring customer satisfaction. Communicate clearly and effectively, both in writing and verbally. Maintain a friendly and professional demeanor at all times. Who We're Looking For: Individuals with a passion for service and a proactive attitude. Excellent communication skills and the ability to relate well with others. Self-motivated individuals who can manage their workload effectively. Technological proficiency, comfortable using various software and systems. What's in It for You: The ability to work entirely remotely, providing significant flexibility. Create your own schedule to best fit your personal and professional life. A competitive starting salary of $19 per hour, with potential for growth. Access to training and development opportunities to further your career. Join Us Today: Additional Information: Experience or a degree is not required, but a quiet home office space and stable internet are necessary. All candidates will undergo a background check. Our company is dedicated to creating a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR
    $19 hourly Auto-Apply 60d+ ago
  • PT Customer Service Leader

    Ahold Delhaize

    Front end lead job in Columbus, OH

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training. PT Customer Service Leader Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law. If you have a disability and require assistance in the application process, please contact our Recruiting Department at ***********************
    $27k-34k yearly est. 60d+ ago
  • Patient Relations & Skincare Sales Associate/Supervisor

    Dermafix Spa

    Front end lead job in Columbus, OH

    ✨ URGENT HIRING: Patient Relations & Skincare Sales Associate/Supervisor | Paid Training | Luxury Spa ✨ 💼 Compensation: $2,500/month base salary + commission 🎯 On-Target Earnings (OTE): $60,000+ per year 🕒 Job Type: Full-Time or Part-Time | Flexible Schedule 📅 Weekend Availability Required Why You'll Love Working With Us Join a luxury spa where your passion for skincare and people truly matters. We're looking for a warm, organized, and sales-driven professional to be the face of our spa. You'll receive paid training to master our skincare products, client experience strategies, and sales techniques. If you're motivated, reliable, and love helping clients feel confident and cared for, this opportunity is for you. Plus, we cover gasoline expenses when traveling to nearby locations! What You'll Do Welcome every client with a polished, friendly, and professional presence Answer calls, respond to inquiries, and manage appointment bookings with care Promote spa services, skincare products, and membership plans to hit sales targets Process payments and maintain accurate client and sales records Ensure the front desk is always clean, inviting, and well-organized Support day-to-day operations through light admin work (filing, data entry, etc.) Travel to nearby spa branches as needed (with gas reimbursement) Who You Are Experience in guest services, front desk, or sales (spa/salon experience is a plus!) Background in skincare, esthetics, or beauty retail is a strong advantage Confident communicator with a professional, positive attitude Organized, tech-savvy, and able to multitask in a fast-paced setting Reliable transportation and ability to work at least one weekend day Perks & Compensation 💰 $2,500/month base salary 💸 Uncapped commission (OTE $60,000+/year) 🧠 Paid training to ensure you succeed ⛽ Gasoline reimbursement for inter-location travel 🧴 Employee discounts on skincare and spa services 📈 Growth opportunities in a fast-expanding luxury spa brand Schedule Flexible shifts available Must be available at least one weekend day Ready to Apply? We're interviewing qualified applicants immediately. Please submit your resume with your best contact number and email. Once you've applied, send a follow-up email with the following: Your earliest available start date Your daily sales target goal (numeric) A brief summary of your sales experience
    $60k yearly Auto-Apply 60d+ ago
  • Remote Customer Service Lead

    Ready Roles

    Remote front end lead job

    For Flywheel Holdings At Flywheel Holdings, customer experience doesn't end when the move does-it's just getting started. As our Customer Service Lead, you own the final phase of the client journey: resolving issues, coaching dispatchers, and enforcing standards that drive loyalty and protect revenue. You are the post-move fixer and the mid-move air traffic controller. When things go wrong, you lead the resolution. When performance slips, you lead the recovery. You operate from the middle-holding standards, tracking compliance, and turning every service gap into a coaching moment. Why This Role Matters You're the Guardrail - You catch CX issues before they hit social media or escalate to leadership. You're the Coach - You guide Dispatch through missed plays and enforce closeout discipline. You're the Fixer - You repair trust, resolve claims, and drive our 5-star reputation forward. Core Responsibilities 1. Claims, Valuation & Service Recovery Handle all customer escalations and inbound service complaints Manage full claims lifecycle: intake, triage, resolution, follow-up Track and enforce claim/discount resolution within 10 business days Oversee valuation sales compliance - verify documentation and job tagging Personally triage every customer who does not leave a 5-star review within 1 business day 2. Dispatcher Oversight & Game Tape Coaching Supervise AM and PM Dispatchers Audit: Handoffs Slack job threads Truck GPS tracking SmartMoving photo uploads Coach dispatchers on: Red flag escalation (late starts, unplugged cameras, DOT alerts) Compliance with MOTIV and DOT protocols Photo and documentation consistency Deliver Game Tape reviews on all missed SOPs or breakdowns 3. Customer Communication & Check-In Systems Ensure 1 proactive check-in per job (via CSR or Dispatch) Validate that all special instructions, feedback, and client notes are entered in CRM daily Support confirmation calls and mid-job check-ins when needed Monitor Slack threads for unresolved customer issues - coordinate next steps until resolved 4. Move Closeout Integrity Verify that 100% of jobs have: Signed customer paperwork Damage or condition photos Confirmed payment CRM job notes completed Flag missing or incorrect closeouts to Sales Strategist or Ops Manager Submit daily closeout summary in Slack with job statuses, red flags, and outstanding tasks What We're Looking For Strong Yet Empathetic - You de-escalate with empathy, but you don't bend on standards Coach Mentality - You give feedback often, clearly, and consistently System Thinker - You know how to solve problems at both the task and pattern level Organized Under Pressure - You close the loop on every issue-even when the inbox is full CX + Dispatch Expertise - You know how to guide frontline staff and protect the brand Qualifications 2-3+ years in customer service leadership, dispatch management, or claims resolution Experience handling customer escalations and remote teams Familiarity with moving or logistics industry a plus Tools: Slack, SmartMoving CRM, MOTIV, Dialpad, Google Drive You'll Thrive in This Role If You… Never let a claim sit unanswered Treat each complaint as a chance to win back trust Keep Dispatch focused, accountable, and improving Love clean processes, complete notes, and fast recoveries Know that great customer service happens after the move Apply Today If you're ready to lead the last mile of the customer journey-enforcing standards, solving problems, and turning red flags into raving reviews-this is your seat at the table. Apply now to be the voice of service integrity at Flywheel Holdings.
    $26k-33k yearly est. 60d+ ago
  • Customer Service Sales Lead

    Petsuites

    Front end lead job in Grove City, OH

    Are you a natural relationship builder who loves both pets and people? Do you thrive on client engagement, sales, and turning leads into loyal clients? We're hiring a Customer Service Sales Lead to own the client journey-from first inquiry to loyal client! This specialized role focuses on lead outreach, lead conversion, sales, detailed communication tracking, and client education to ensure pet parents feel informed, cared for, and are excited to choose our resort. This role requires strong internal and external communication skills. This is a hybrid role as part of the host team with dedicated hours each day to execute the sales lead role. As the Sales Lead for your resort, you will champion both sales and customer service as you drive both new client acquisition and client loyalty. What We're Looking For: The ideal candidate is highly organized, motivated by goals, and love helping pet parents find the right service fit for their furry family members. Qualifications: Passion for client care and personalized sales Experience in outbound communication and sales conversion Confident communicator via phone, SMS, and email Excellent time and task management. Highly organized, detailed and efficient team with all internal and external communication Sales driven mindset. Goal-oriented with a strong sense of accountability Ability to work independently and with a team Basic computer skills with the ability to learn software easily. Passion for pets and comfort around dogs and cats Driven to elevate the client experience through excellent customer service Punctual and reliable with flexible availability (weekends/holidays) Tech-savvy enough to learn new software and systems Experience in hospitality, pet care, or retail is a plus Responsibilities: Ensure a caring and compassionate experience for our potential, new and established pet parents through clear communication, attention to detail, and accuracy in documentation. Exhibit genuine love and enthusiasm for pets, creating a positive and welcoming environment for our four-legged guests and their pet parents. Demonstrate a high level of knowledge of the services offered and resort practices. Ability to suggest the best services to meet clients' needs Confidently make custom recommendations using suggestive selling that drive sales revenue. Proactively follow up with leads, demonstrating your skills as a sales professional Log detailed, personalized notes to support high-touch outreach Own, drive, track and manage leads through the sales funnel Drive conversions from trial offers to loyal clients Work collaboratively with the team to ensure a cohesive and seamless experience for both pets and pet parents. Support overall revenue generation communication and outreach in partnership with management Celebrate wins and track progress toward sales goals Answer phones, SMS, and email inquiries with professionalism and warmth Manage check-ins, check-outs, and reservations accurately Maintain client profiles and ensure accurate documentation Conduct tours and answer new client questions Support membership sign-ups, package sales, and rebooking Maintain a high standard of cleanliness in the reception area to support a safe and healthy environment for clients and team Equal Employment Opportunity It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran. Work schedule Monday to Friday Weekend availability Holidays Supplemental pay Bonus pay Tips Benefits Health insurance Dental insurance Vision insurance Paid time off
    $27k-34k yearly est. 60d+ ago
  • Front Desk Supervisor

    First Hospitality Group Inc. 3.6company rating

    Front end lead job in Columbus, OH

    What's in it for you... * Competitive compensation package! * Hotel discount at locations worldwide! * Paid time off and holiday pay incentives! * Professional development and promotion opportunities! * Medical, Dental, Vision, and supplemental insurance effective DAY ONE! * 401(k) available for all associates! * Free parking! Why you will enjoy this job... The Guest Service Supervisor is a leader for the hotel's front desk and guest services team. Guest Service Supervisors must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience. The Supervisor will assist in adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior. The primary responsibilities of a Guest Service Supervisor include resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, managers, and other hotel department teams. MUST HAVE OPEN AVAILABILITY What you'll be doing... * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information. * Coaching and counseling front office associates; holding them accountable to hotel standards * If applicable, maintain balance and security of house bank and accurately log all transactions. * Other duties as assigned by management Success Factors... Experience & Education: * 2+ years of customer service experience, Hospitality experience strongly preferred * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
    $33k-42k yearly est. 2d ago
  • CLINIC FRONT DESK FLOAT-Orthopedic Foot & Ankle

    Beacon Orthopaedic Partners MSO LLC

    Front end lead job in Columbus, OH

    Job DescriptionClinic Front Desk - Orthopedic Foot & Ankle FULL TIME: Monday - Friday 6:30-3:00 or 7:00-3:30 Department: Clinic Support Staff Location: Worthington, Dublin Responsible To: Clinic Front Desk Manager Responsible for all check in and check out functions of medical front desk on a rotating basis, answering phones, scheduling appointments, physician messages, scheduling testing, pre-certification and medical records management. Position Responsibilities/Standards: General Attend department, clinic or company meetings as required Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns Consistently work in a positive and cooperative manner with fellow staff members. Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary. Attend required annual in-service programs. Demonstrate knowledge and understanding of all company policies and procedures. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor. Specific Duties Meet and greet patients promptly, in a professional and courteous manner. Obtain patient information during office hours. Provide patients with required paperwork - H&P, Financial Policy, Patient Information Sheet, FROI for Worker's Compensation patients. Obtain copies of patients insurance cards, MCO identification cards Verify patient insurance coverage is current and correct at each visit Review patient label and chart contents for completeness and accuracy. Accurately Scan insurance cards including front and back Input patient information and register patient as needed. Schedule appointments (new, follow-up, reschedule) per physician protocol. Obtain referrals-check Carriers on line. Schedule appointments to other specialists as needed. Pre-certify & schedule outpatient testing, pre-certify physical therapy as needed Collect co-pays, co-insurance and self pay amounts at time of service. Answer phones within 3 rings (" Orthopedics Foot & Ankle this is _____, how may I help you?”) Handle all calls in a professional manner and direct to the proper individual. Check voicemail every hour Run schedules, request charts, check in patients and print encounter forms. Communication with physicians and clinical support staff. All messages must be addressed after the end of the day. All patient information will be entered into the system by the end of the day at a 90% or higher accuracy rate. Make every effort to accommodate patient, according to physician protocol, when scheduling appointments. Reconcile all charts to kept appointments and return at the end of day to appropriate charge entry staff OFA Incoming Fax and BAKO distribution and scanning of documents into charts and Physician PAQs Submit, Manage and Oversee Medical Records Requests through third party system up to 2 days a week Run and resolve Eligibility and Benefits for OFA Worthington location schedule at 3, 2 and 1 day out from Patient's appointment Miscellaneous Administrative duties as needed by Patient Services Manager Additional Duties Travel to other locations as necessary. Confirm and/or reschedule appointments when needed. Messages - physician, staff, Rx, off work/return to work/school notes as needed Filing as needed - within 24 hours Additional duties as assigned by the manager. Education/Experience Required: Must have a high school diploma or equivalent. Must be friendly, courteous and have good communication skills when greeting patients. Previous experience working in a busy clinic or physician office is preferred. Physical Requirements: Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs. Average lift less than 10 lbs.
    $29k-39k yearly est. 8d ago
  • Front Desk Supervisor

    Shaner Hotels 3.9company rating

    Front end lead job in Columbus, OH

    Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures. Other duties as assigned. Responsibilities Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum one year experience in a similar position. Prior supervisory experience a plus. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele.
    $30k-39k yearly est. Auto-Apply 60d+ ago
  • Front Desk Supervisor/ Asst. General Manager

    Christopher Inn and Suites 3.1company rating

    Front end lead job in Chillicothe, OH

    Job Description Hotel seeking qualified person to assume immediate full time position for Front Desk Supervisor and Assistant General Manager.This position reports directly to the General Manager.Requirements for this position include great communication skills and experience in the Hospitality Industry in the areas of Customer Service, Sales, Front Desk, Management of Departments within a hotel including supervision of multiple employees.A candidates experience should include training of employees in customer service, operations , and sales . This position requires knowledge of Sales Goals in exceeding Revenue Targets and Department Budgets to control departmental costs .As Front Desk Manager you will work front desk shifts ,complete a schedule, train, and evaluate employees.As Assistant General Manager you will support General Manager in Operations and covering GM responsibilities during days off and vacations.This positions requires a flexible working schedule to meet customer demands and employee support.This position pays a competitive salary with benefits including Paid Time Off, Simple Retirement Plan, Health Benefits, and Free Life Insurance.
    $31k-40k yearly est. 14d ago

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