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Front end lead skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical front end lead skills. We ranked the top skills for front end leads based on the percentage of resumes they appeared on. For example, 19.8% of front end lead resumes contained customer service as a skill. Continue reading to find out what skills a front end lead needs to be successful in the workplace.

15 front end lead skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front end leads use customer service:
  • Recognized on a regular basis by higher levels of management for providing excellent customer service to all customers.
  • Performed daily customer service by providing excellence in customer service to dining clientele.

2. Math

Here's how front end leads use math:
  • Tutor students with diverse knowledge of various core subjects, including math, science, and history.
  • Performed math skills necessary to supervise and handle the front-end transactions and operations.

3. Checkout

Here's how front end leads use checkout:
  • Performed cashier duties: checkout, banking, Issue receipts, refunds, credits, or change due to customers.
  • Assisted the Store Manager with the checkout lanes, packing area, entrance and merchandise area.

4. Basic Math

Here's how front end leads use basic math:
  • Perform basic mathematical calculations using a calculator/computer to accurately figure the deposit amount for the day.

5. Cash Management

Here's how front end leads use cash management:
  • Direct accurate reconciliation of daily cash management processes and back office functions.
  • Assist managers with training new hires, cash management, end of shift and end of day reports, and deposits.

6. Store Management

Here's how front end leads use store management:
  • Assist Front-End Lead and store management in daily operations of the store in accordance with company policies and standards.
  • Prepare bridal business weekly review and training tracker reports for store management review.

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7. Customer Complaints

Here's how front end leads use customer complaints:
  • Managed all cashiers and general retail functions with responsibilities ranging from supervising employee workloads to responding to customer complaints.
  • Resolve escalated customer complaints and issues, ensuring customer satisfaction.

8. Cash Handling

Here's how front end leads use cash handling:
  • Cash handling, preparing deposits, ensuring the cashiers and the front-end assistants are doing their current job duties.
  • Ensured all cash handling procedures are upheld and was accountable for store funds while running a shift.

9. Customer Satisfaction

Here's how front end leads use customer satisfaction:
  • Ensured customer satisfaction by clearly and accurately communicating food orders to the kitchen and attending to customer needs.
  • Conduct monthly customer satisfaction survey with the view of generating data for management s decision-making.

10. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how front end leads use hr:
  • Partner with senior management and/or Regional HR Manager when needed to ensure human resource issues are handled in accordance with guidelines.
  • Assist with HR duties that include, but are not limited to: Scheduling, interviewing, and payroll.

11. Inventory Control

Here's how front end leads use inventory control:
  • Managed operations including inventory control, staffing, and quality insurance.
  • Recognized by that State of Vt. As one of the top stores in inventory control, cleanliness, and sales.

12. Customer Transactions

The sale, rental, allotment, and disposition of personal belongings are called customer transactions. In simpler terms, customer transaction is purchasing or renting a service or a product for personal gain in exchange for money or any other private belonging.

Here's how front end leads use customer transactions:
  • Computed and recorded totals of customer transactions in cash register ensuring to efficiently check the customer out.
  • Processed customer transactions, including general check out, discounts, returns and exchanges.

13. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how front end leads use product knowledge:
  • Make sure employees on the sales floor, as well as cashiers, had exceptional product knowledge and understood store procedures.
  • Turned customer returns into exchanges using product knowledge to choose appropriate product and sales skills to close sales when possible.

14. Front End Operations

Here's how front end leads use front end operations:
  • Supervised front end operations and directed customer traffic.
  • Assisted Customer Service Manager in management of Front End Operations for store with over $31 million in annual sales.

15. Food Handling

Here's how front end leads use food handling:
  • Follow food handling procedures and hygiene practices to ensure customer health and safety.
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List of front end lead skills to add to your resume

Front end lead skills

The most important skills for a front end lead resume and required skills for a front end lead to have include:

  • Customer Service
  • Math
  • Checkout
  • Basic Math
  • Cash Management
  • Store Management
  • Customer Complaints
  • Cash Handling
  • Customer Satisfaction
  • HR
  • Inventory Control
  • Customer Transactions
  • Product Knowledge
  • Front End Operations
  • Food Handling
  • JavaScript
  • Loss Prevention
  • POS
  • Provide Customer Support
  • Java
  • Customer Care
  • Cash Control
  • Store Processes
  • Bank Deposits
  • HTML
  • Store Operations
  • Customer Issues
  • CSS3
  • Store Procedures
  • Sales Floor
  • Cash Drawers
  • Leadership
  • B Testing
  • Retail Environment
  • Customer Orders
  • Customer Inquiries
  • Credit Card Transactions
  • Service Desk Associates
  • SCSS
  • Lottery Tickets
  • Groceries
  • Store Policies
  • Customer Returns

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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