What does a front end lead do?
Front end leads are skilled professionals who work at retail stores to provide assistance in proper store operation as well as leadership to assigned personnel. These leads must ensure that the functions of the store's sales floor are running smoothly and effectively while providing excellent and efficient customer service. They are required to help train and develop store employees to perform a variety of production and retail duties. Front end leads must also maintain the store area by cleaning glass cases, straightening the cash register area, and stocking the area with supplies.
Front end lead responsibilities
Here are examples of responsibilities from real front end lead resumes:
- Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.
- Translate delivered Photoshop files into HTML, CSS and Javascript code.
- Sell MN and WI DNR licenses.
- Update and maintain HTML content.
- Cover the jewelry department as needed.
- Follow all FAA regulations to maintain safety of flight.
- Work with department coordinators to set up store for upcoming season.
- Provide clients with information on products and question with credit card, layaways and jewelry.
- Perform all POS duties, front and back of house functions including opening and closing procedures.
- Oversee the perimeter registers and ensure all associates are able to properly run the POS systems.
- Train employees on safe work methods, ensuring compliance with FAA and OSHA regulations and guidelines.
- Optimize and utilize effect communication between associates, other coordinators, and managers.
- Administer human resources including talent evaluation, hiring/coaching/training, payroll & controllable expense budget.
- Learn every aspect of the WIC program to help costumers select the items they need.
- Ring up customers merchandise and receive payment by cash, check, credit cards or by WIC.
Front end lead skills and personality traits
We calculated that 20% of Front End Leads are proficient in Customer Service, Math, and Checkout. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Front End Leads that have these skills listed on their resume here:
- Customer Service, 20%
Recognized on a regular basis by higher levels of management for providing excellent customer service to all customers.
- Math, 9%
Tutor students with diverse knowledge of various core subjects, including math, science, and history.
- Checkout, 8%
Performed cashier duties: checkout, banking, Issue receipts, refunds, credits, or change due to customers.
- Basic Math, 7%
Perform basic mathematical calculations using a calculator/computer to accurately figure the deposit amount for the day.
- Cash Management, 5%
Direct accurate reconciliation of daily cash management processes and back office functions.
- Store Management, 5%
Assist Front-End Lead and store management in daily operations of the store in accordance with company policies and standards.
Common skills that a front end lead uses to do their job include "customer service," "math," and "checkout." You can find details on the most important front end lead responsibilities below.
Communication skills. To carry out their duties, the most important skill for a front end lead to have is communication skills. Their role and responsibilities require that "customer service representatives must be able to provide clear information in writing, by phone, or in person." Front end leads often use communication skills in their day-to-day job, as shown by this real resume: "answered questions and de-escalated customer issues using various communication tools including in person and over the phone. "
Customer-service skills. This is an important skill for front end leads to perform their duties. For an example of how front end lead responsibilities depend on this skill, consider that "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a front end lead: "team leader for the front end, cashiering and customer service, loss prevention, cleaning and maintenance of store. ".
Listening skills. front end lead responsibilities often require "listening skills." The duties that rely on this skill are shown by the fact that "representatives must listen carefully to ensure that they understand customers in order to assist them." This resume example shows what front end leads do with listening skills on a typical day: "communicated with store and department management sales, transaction counts, loss prevention, inventory, daily to weekly returns. "
Patience. A commonly-found skill in front end lead job descriptions, "patience" is essential to what front end leads do. Front end lead responsibilities rely on this skill because "representatives should be patient and polite, especially when interacting with dissatisfied customers." You can also see how front end lead duties rely on patience in this resume example: "handled most customer complaints using creativity, patience, and tact. "
Problem-solving skills. While "problem-solving skills" is last on this skills list, don't underestimate its importance to front end lead responsibilities. Much of what a front end lead does relies on this skill, seeing as "representatives must determine solutions to customers’ problems." Here is a resume example of how this skill is used in the everyday duties of front end leads: "styled for mobile first, also built javascript solutions for a responsiveness. "
The three companies that hire the most front end leads are:
- Deloitte168 front end leads jobs
- Dollar General155 front end leads jobs
- Kroger34 front end leads jobs
Choose from 10+ customizable front end lead resume templates
Build a professional front end lead resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your front end lead resume.Compare different front end leads
Front end lead vs. Office manager
Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well. They manage office supplies by managing inventory and procurement procedures. They also device filing systems, create needed and relevant office policies, and ensure that all the policies are being followed. As a way to make sure that the office is in top shape, office managers supervise most of the logistical aspects inside the office. They also provide support to both management teams and the rest of the employees. They often act as the bridge between the two and would sometimes even assist in the training of new employees.
There are some key differences in the responsibilities of each position. For example, front end lead responsibilities require skills like "math," "checkout," "basic math," and "cash management." Meanwhile a typical office manager has skills in areas such as "patients," "financial statements," "office operations," and "office equipment." This difference in skills reveals the differences in what each career does.
Office managers earn the highest salaries when working in the construction industry, with an average yearly salary of $53,450. On the other hand, front end leads are paid more in the technology industry with an average salary of $53,294.office managers tend to reach similar levels of education than front end leads. In fact, office managers are 1.0% more likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.Front end lead vs. Customer service supervisor
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
In addition to the difference in salary, there are some other key differences worth noting. For example, front end lead responsibilities are more likely to require skills like "math," "checkout," "basic math," and "cash management." Meanwhile, a customer service supervisor has duties that require skills in areas such as "strong customer service," "customer support," "payroll," and "front end." These differences highlight just how different the day-to-day in each role looks.
Customer service supervisors may earn a lower salary than front end leads, but customer service supervisors earn the most pay in the finance industry with an average salary of $38,952. On the other hand, front end leads receive higher pay in the technology industry, where they earn an average salary of $53,294.customer service supervisors earn similar levels of education than front end leads in general. They're 0.4% more likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Front end lead vs. Cashier supervisor
A cashier supervisor is responsible for monitoring the performance of the cash register staff, ensuring the accuracy of sales and balance sheets, and manage payment discrepancies. Cashier supervisors also monitor stock inventory, organize shelves based on client and market demands to increase sales, help on developing promotional strategies and discount offers, process product replacements, and issue refunds as needed. A cashier supervisor must have excellent communication skills, especially on responding to customers' inquiries and concerns, and resolve escalated complaints timely and efficiently.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from front end lead resumes include skills like "math," "basic math," "cash management," and "store management," whereas a cashier supervisor is more likely to list skills in "front end," "service desk," "sales transactions," and "payroll. "
Cashier supervisors typically earn similar educational levels compared to front end leads. Specifically, they're 2.3% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.Front end lead vs. Floor supervisor
A floor supervisor is personnel hired by the hospitality and retail establishments who provide a quality experience to guests by inspecting the guest area's cleanliness. To maintain freshness, a floor supervisor collaborates with a manager to deploy custodial staff and train new employees. A floor supervisor must be knowledgeable in booking and checking-in guests and resolve complaints using his/her conflict resolution skills. Also, a floor supervisor should have an associate's degree in hospitality management.
Even though a few skill sets overlap between front end leads and floor supervisors, there are some differences that are important to note. For one, a front end lead might have more use for skills like "math," "checkout," "basic math," and "cash management." Meanwhile, some responsibilities of floor supervisors require skills like "keep management," "develop proficiency," "inventory management," and "excellent interpersonal. "
The manufacturing industry tends to pay the highest salaries for floor supervisors, with average annual pay of $29,952. Comparatively, the highest front end lead annual salary comes from the technology industry.In general, floor supervisors hold similar degree levels compared to front end leads. Floor supervisors are 1.3% less likely to earn their Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.Types of front end lead
Updated January 8, 2025











