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Front End Manager remote jobs - 241 jobs

  • Remote, USA Airbnb Data Science Lead, Guest Funnel Science

    Experimentation Jobs

    Remote job

    Why Here? Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home. It has grown to over 5 million hosts welcoming over 2 billion guest arrivals worldwide. The Guest Data Science team within Guest Experience uses AI and causal inference. They understand user behavior to build personalized data products enhancing app experiences. What Will You Do? As a Data Science Lead, Guest Funnel Science at Airbnb, you will lead innovation building methodologies for guest preferences in discovery funnels. You will shape data strategies driving conversion and engagement across Homes, Experiences, and Services. Additionally, you will collaborate with Product teams to optimize experiences and shape UX architecture. #J-18808-Ljbffr
    $33k-42k yearly est. 19h ago
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  • Assistant Manager Networking Infrastructure & Operations-Hybrid

    Logix Federal Credit Union

    Remote job

    ID 2025-1554 Category Technology Type Full-Time Remote No The Assistant Manager, IT Infrastructure & Operations is responsible for overseeing the administration, maintenance, and security of core IT systems and infrastructure. This role ensures compliance with internal policies and external regulations, manages enterprise services such as Active Directory and DNS, and leads infrastructure projects including upgrades and migrations. The position also handles day-to-day operations, asset lifecycle management, digital certificate oversight, and vendor relationships, ensuring optimal performance and alignment with business needs. Responsibilities Oversee patch management and vulnerability remediation across all systems. Ensure compliance with internal security policies and external regulatory requirements. Administer and maintain Active Directory, DNS, DHCP, and related services. Manage internal IT infrastructure including servers, storage, networking, and cloud services. Lead and coordinate system-related projects, upgrades, and migrations. Collaborate with cross-functional teams to deliver IT solutions that meet business needs. Maintain accurate inventory of hardware and software assets. Oversee lifecycle management of IT assets including procurement, deployment, and disposal. Manage digital certificates and ensure timely renewals and compliance. Manage relationships with IT vendors including software and hardware providers. Oversee contract renewals, licensing, and vendor performance. Resolve vendor-related issues and ensure service-level agreements are met. Qualifications Education Preferred 4 Year / Bachelors Degree Bachelor's degree in Computer Science, Information Technology, or related field Experience 3-5 Years experience in IT infrastructure and operations 1-2 Years experience with patching tools, vulnerability scanners, and compliance frameworks (e.g., SOC 2, ISO 27001). Knowledge, Skills & Ability Strong knowledge of Windows Server environments, Active Directory, and network fundamentals. Familiarity with asset management systems and certificate lifecycle tools. Excellent project management and vendor negotiation skills. Strong analytical, problem-solving, and communication abilities Disclaimer Logix Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law. Pay Range USD $98,577.25 - USD $152,794.75 /Yr.
    $98.6k-152.8k yearly 2d ago
  • E&S Litigation Claims Manager - Remote

    Selective Insurance 4.9company rating

    Remote job

    About Us At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Overview Selective Insurance is seeking a E&S Litigation Claims Manager who proactively manages a litigation claims unit in our Excess & Surplus Lines unit in accordance with Company claim policies, practices and procedures within delegated authority. Candidate is responsible for the management of the E&S Litigation Claims Specialist; driving optimum claims outcomes, supporting operational goals and objectives while delivering superior customer service to our policyholders and agents, all in support of our commitments to our stakeholders. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements. Candidate will be responsible for assisting staff with resolution of coverage issues and working with Legal and outside coverage counsel in the resolution of coverage litigation. Responsibilities Plans, controls and coordinates claims activity and workflow within claims unit/department in order to maintain the highest professional customer service and technical standards, and to ensure work is produced in a timely fashion and that all deadlines are met. Ensures the timely settlement of claims and maintains acceptable closing ratios for the department. Prepares operating budget for unit/department and monitors and controls expenses. Recommends claims procedural changes and plans, organizes and implements these changes in accordance with company guidelines. Keeps current on all changes affecting work production. Maintains override capability, authorizes settlements up to designated authority limits, and submits recommendations to designated officials for those claims in excess of authority level. Oversees combined loss ratio and productivity numbers and ensures they are in compliance with company standards. Oversees and controls allocated claims expenses. Provides performance management activities for personnel measured against business objectives and claims activity. Plans reviews and conducts claims reviews and settlement conferences. Mediates complaints and disputes regarding claim resolution. Must be able to drive an automobile to travel within territory. Car travel represents approximately 0-10% of employee's time and a valid driver's license. Qualifications Knowledge and Requirements Ability to lead a team of litigation claims specialist with varying degrees of experience. Excellent people and management skills to properly performance manage staff and assist with training initiatives. Ability to analyze reports and trend analysis to identify issues. Experience in E&S claims, complex coverage analysis and significant large loss evaluations preferred. Superior communication, strategic thinking and problem-solving skills. Excellent presentation skills. Moderate proficiency with standard business-related software (including Microsoft Outlook, Work Excel, and PowerPoint). Sufficient keyboarding proficiency to enter data accurately and efficiently. Must have valid state-issued driver's license in good standing and be able to drive an automobile. Education and Experience College degree preferred. Law degree preferred, but not required, 10+ years claims experience and 3-5 year's claims supervisory experience. Experience handling or supervising E&S Claims and/or experience handling coverage litigation preferred. Total Rewards Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs. Pay Range USD $135,000.00 - USD $204,000.00 /Yr. Additional Information Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions. For Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $135k-204k yearly 4d ago
  • Remote-Eligible GM, Home Secured Lending - Growth & Strategy

    Best Egg, Inc. 4.3company rating

    Remote job

    A financial technology platform is seeking a General Manager for Home Secured Lending to oversee the strategic and operational aspects of this new product line. Ideal candidates will have over 10 years of experience in consumer lending, particularly in mortgage or home equity products, and possess strong P&L ownership skills. Located in Wilmington, DE, candidates may also work remotely with regular travel. The role offers a competitive salary between $250,000 to $290,000 annually plus potential bonuses. #J-18808-Ljbffr
    $66k-110k yearly est. 3d ago
  • Front End Architect/Lead - Springfield, USA

    Photon Group 4.3company rating

    Remote job

    Job Title: Frontend Architect About the Role We are looking for an exceptional Frontend Architect who is highly hands-on and deeply experienced in React.js, Micro Frontend (MFE) architecture, and performance engineering. The ideal candidate will lead the development of a scalable frontend framework that supports both Server-Side Rendering (SSR) and Client-Side Rendering (CSR) while optimizing site performance and user experience. This role involves architecting and developing a state-of-the-art frontend system that integrates seamlessly with our Backend-for-Frontend (BFF) layer, powered by Spring Boot microservices, and deployed on Google Cloud Platform (GCP). Key Responsibilities Design and build a high-performance frontend framework using React.js and Micro Frontend (MFE) architecture. Implement SSR/CSR hybrid strategies to optimize rendering, SEO, and page performance. Architect and optimize the BFF layer to enhance frontend-backend interactions. Improve frontend performance using lazy loading, predictive prefetching, tree shaking, and edge caching. Collaborate with backend engineers to optimize API designs and system efficiency. Define best practices for state management using Redux and Redux-Saga/Thunk for handling complex application flows. Optimize frontend applications for speed, security, and scalability in GCP environments. Lead, mentor, and coach frontend engineers, promoting technical excellence. Stay up to date with industry trends, especially in frontend performance optimizations. Key Requirements 8+ years of experience in frontend development with extensive expertise in React.js. Deep knowledge of Micro Frontend (MFE) architecture, modularization, and federated module design. Strong understanding of SSR/CSR hybrid architectures with Next.js (optional but a plus). Expertise in state management using Redux and Redux-Saga/Thunk. Strong JavaScript/TypeScript proficiency with modern ES6+ concepts. Must-have experience with GraphQL for efficient data fetching. Experience integrating frontend with Spring Boot microservices via BFF architecture. Hands-on experience with Tailwind CSS for highly scalable and maintainable UI designs. Strong background in frontend performance optimization, including: Lazy loading, tree shaking, and code splitting Web Vitals optimizations (LCP, FID, CLS) Edge caching & CDN optimizations Predictive rendering and smart prefetching Experience working in GCP (Google Cloud Platform) for cloud deployment and CI/CD automation. Solid understanding of frontend security best practices and performance tuning. Excellent problem-solving skills and a strong passion for writing clean, maintainable, and testable code. Strong leadership and mentoring capabilities to guide junior developers and drive technical excellence. Nice-to-Have Skills Familiarity with A/B testing and automated UI performance tuning. Expertise in containerization (Docker, Kubernetes) for frontend deployments. Compensation, Benefits and Duration Minimum Compensation: USD 54,000 Maximum Compensation: USD 189,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is available for independent contractors No applications will be considered if received more than 120 days after the date of this post
    $31k-76k yearly est. Auto-Apply 60d+ ago
  • Front End Lead

    Krg Technology 4.0company rating

    Remote job

    Job Title Front End Lead Duration: Full Time Note : Any mobile application develop Experience Job Description: • Functional requirement understanding of Front End development • Understand the current architecture of the customer business line • Discussing technical solutions with customer technical team and suggesting innovative ideas for solutions • Maintaining a high awareness of industry issues and trends for UI development work, particularly in regard to web accessibility, usability, and emerging technologies • Interaction with other teams (QA, Business, Technical Architect) Required Skills: · Java · AngularJS · JQuery · Jscript · HTML · JSP Desired Skills: · Ajax, JSON · JS Framework, JSTL · HTML5, CSS3 · Code optimization · Cross Browser issues, Multiple devices · Soft Skills Additional Information Note : Any mobile application develop Experience Remote work
    $58k-90k yearly est. 60d+ ago
  • Application Front end Lead

    Hexaware Technologies, Inc. 4.2company rating

    Remote job

    Fullstack Developer with Strong Angular UI skills JD Must have Strong working experience in Languages: Angular 11 +, JavaScript, TypeScript, HTML, CSS, JSON, YAML, XML AWS Services: ECS/Fargate, ECR, SQS, SNS, Lambda, S3, Secret Managers, Parameter Store, Route53, Event Bridge, KMS Database: SQL , Aurora RDS, DynamoDB API: Restful API, Java, Spring, Spring Boot, Python Unit Testing: JUnit, JEST Logs & Monitoring: Splunk, CloudWatch, Dynatrace Good to have: DevOps: Gitlab/Terraform Test Automation: Selenium
    $74k-101k yearly est. Auto-Apply 60d+ ago
  • Administrative Support Manager

    Us Offices & Unit

    Remote job

    Morgan, Lewis & Bockius LLP, one of the world's leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, has an opening for an Administrative Support Manager, reporting to the Director of Administration. The Administrative Support Manager will be responsible for providing lawyers, clients and other legal personnel with highly skilled client-service focused support by managing the administrative support staff and related functions in an efficient and cost-effective manner. This position will reside in our Los Angeles and Century City offices requiring travel between the two locations. It follows a hybrid in-office/remote work schedule, depending on business needs. PRIMARY FUNCTIONS AND RESPONSIBILITIES: Develops and implements staffing plans; manages administrative support assignments. Works with office management and practice group leaders to develop staffing configurations consistent with workflow and support requirements of practice group and office. Oversee administrative support staffing, schedules, and desk coverage to ensure efficient operations and proper coverage during evenings, weekends, and major projects. Manages the annual performance review process for the Administrative Support Staff, including evaluations, goal setting, compensation recommendations, and alignment with Firm performance standards. Conducts regular one-on-one check-ins and team meetings, focusing on training needs, employee morale, and professional development opportunities. Reviews and approves administrative support vacation requests to ensure adequate coverage. Ensures administrative support staff have the training and information necessary to support their assignments. Collaborates with Talent Acquisition on the full candidate selection process, including resume review, interview coordination, participation in interviews and offer approvals. Engages temporary staff as needed; processes and approves related invoices; monitors expenses. Monitors administrative support ratios; in partnership with Office Manager, works to ensure compliance with Firm's ratio targets. Ensures coverage for after hours and weekend work, closings, off-site assistance for trial support and special projects as requested. Works with practice group leaders on office logistics to provide the most effective support for attorneys while maximizing use of administrative support staff. Oversight of notary certifications and compliance to ensure notaries are current on licenses and payment requests are approved. Oversight and execution of employee events and activities related to the support teams and other groups, as assigned. Leads by example; establishes clear expectations; sets direction and priorities; ensures that work levels are balanced among all staff; resolves internal staff issues in a timely manner; keeps staff informed of all appropriate information; builds effective team; delegates at appropriate level. Facilitates the development of staff by providing opportunities and support; provides timely feedback on work product; regularly coaches, evaluates, and recognizes staff performance and accomplishments. Establishes/adheres to Department budget; seeks opportunities to improve Department efficiency and reduce expenses by streamlining operations. Ensure efficient vendor management by verifying invoices are correctly coded and processed for on-time payments. EDUCATION AND EXPERIENCE: Bachelor's degree (B. A.) from a four-year college or university, and seven (7) years of progressively responsible, directly related experience in a leadership role with at least three years in a supervisory role or equivalent combination of education and experience. Excellent written and oral communications skills. Ability to work comfortably in a matrix organization. Ability to deal positively with adversity and difficult situations. Strong leadership and management skills. Strong analytical skills. Proficiency with technology required for the job. Strong interpersonal skills. Planning/organizational skills. Effective listening skills and problem-solving skills. Ability to adapt to change and balance competing demands. Ability to read, analyze and interpret general business documents; ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of attorneys, managers, and staff. Your employment relationship with the firm will be on an "at-will" basis, meaning that the Firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected. Qualified candidates must apply online by visiting our website at ******************* and selecting “Careers.” #LI-Hybrid #LI-HB1 For positions in Los Angeles, CA, and Century City, CA the salary range for this job posting is: $119,200 - $190,675 The base salary or hourly wage range for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances. Additionally, salary or hourly wages may be only part of the total compensation package. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an "at-will position" and the firm reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, firm or individual department/team performance, and market factors. Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value inclusion and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records. California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law. If you believe you need a reasonable accommodation during the application process, please contact Talent Acquisition at ************ or ********************************** If hired, your employment relationship with the firm will be on an "at-will" basis, meaning that the firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected.
    $119.2k-190.7k yearly Auto-Apply 60d+ ago
  • Remote Diagnostic Support Manager

    GE Vernova

    Remote job

    SummarySenior Service manager & people leader of 2 service teams for customer support of power plant control contracts and projects. This can include technical support or a field service or other service request. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.Job Description Responsible for management of 2 field service teams in power plant controls support. Team 1 consists of managing a 5 person team of direct report resources responsible for ~150 contacts for Remote Diagnostics Support for the CSS business line. Team 2 consists of managing a 15 person team of dotted-line resources responsible for Rapid Outage Response in support of Active Power Plant outages for the CSS business line. Perform as service manager and effective People Leader for team yearly performance targets, key metrics, standards, and team procedures. Ability to manage resource schedules for both direct reports & dotted-line resources in a matrixed environment. Own the resolution of contracted technical customer issues. Level 1,2,3 Technical Support - Resolves contracted Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets. Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy. In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area. Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions. A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members Required Qualifications Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 10 years of experience in Job Family Group(s)/Function(s)). Minimum 5 Years Power Plant Field Services experience in Power Plant Control Systems This role requires advanced experience in the Services & Technical Support for Power Plant Control Systems. Desired Characteristics Lean experience in services Strong oral and written communication skills. Demonstrated ability to analyze and resolve complex problems. Ability to document, plan, market, and execute programs. Established project management skills Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position Application Deadline: January 31, 2026For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on January 15, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
    $119.6k-199.4k yearly Auto-Apply 2d ago
  • Administrative Support Manager

    Morgan, Lewis & Bockius 4.9company rating

    Remote job

    Morgan, Lewis & Bockius LLP, one of the world's leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, has an opening for an Administrative Support Manager, reporting to the Director of Administration. The Administrative Support Manager will be responsible for providing lawyers, clients and other legal personnel with highly skilled client-service focused support by managing the administrative support staff and related functions in an efficient and cost-effective manner. This position will reside in our Los Angeles and Century City offices requiring travel between the two locations. It follows a hybrid in-office/remote work schedule, depending on business needs. PRIMARY FUNCTIONS AND RESPONSIBILITIES: Develops and implements staffing plans; manages administrative support assignments. Works with office management and practice group leaders to develop staffing configurations consistent with workflow and support requirements of practice group and office. Oversee administrative support staffing, schedules, and desk coverage to ensure efficient operations and proper coverage during evenings, weekends, and major projects. Manages the annual performance review process for the Administrative Support Staff, including evaluations, goal setting, compensation recommendations, and alignment with Firm performance standards. Conducts regular one-on-one check-ins and team meetings, focusing on training needs, employee morale, and professional development opportunities. Reviews and approves administrative support vacation requests to ensure adequate coverage. Ensures administrative support staff have the training and information necessary to support their assignments. Collaborates with Talent Acquisition on the full candidate selection process, including resume review, interview coordination, participation in interviews and offer approvals. Engages temporary staff as needed; processes and approves related invoices; monitors expenses. Monitors administrative support ratios; in partnership with Office Manager, works to ensure compliance with Firm's ratio targets. Ensures coverage for after hours and weekend work, closings, off-site assistance for trial support and special projects as requested. Works with practice group leaders on office logistics to provide the most effective support for attorneys while maximizing use of administrative support staff. Oversight of notary certifications and compliance to ensure notaries are current on licenses and payment requests are approved. Oversight and execution of employee events and activities related to the support teams and other groups, as assigned. Leads by example; establishes clear expectations; sets direction and priorities; ensures that work levels are balanced among all staff; resolves internal staff issues in a timely manner; keeps staff informed of all appropriate information; builds effective team; delegates at appropriate level. Facilitates the development of staff by providing opportunities and support; provides timely feedback on work product; regularly coaches, evaluates, and recognizes staff performance and accomplishments. Establishes/adheres to Department budget; seeks opportunities to improve Department efficiency and reduce expenses by streamlining operations. Ensure efficient vendor management by verifying invoices are correctly coded and processed for on-time payments. EDUCATION AND EXPERIENCE: Bachelor's degree (B. A.) from a four-year college or university, and seven (7) years of progressively responsible, directly related experience in a leadership role with at least three years in a supervisory role or equivalent combination of education and experience. Excellent written and oral communications skills. Ability to work comfortably in a matrix organization. Ability to deal positively with adversity and difficult situations. Strong leadership and management skills. Strong analytical skills. Proficiency with technology required for the job. Strong interpersonal skills. Planning/organizational skills. Effective listening skills and problem-solving skills. Ability to adapt to change and balance competing demands. Ability to read, analyze and interpret general business documents; ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of attorneys, managers, and staff. Your employment relationship with the firm will be on an "at-will" basis, meaning that the Firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected. Qualified candidates must apply online by visiting our website at ******************* and selecting “Careers.” #LI-Hybrid #LI-HB1 For positions in Los Angeles, CA, and Century City, CA the salary range for this job posting is: $119,200 - $190,675 The base salary or hourly wage range for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances. Additionally, salary or hourly wages may be only part of the total compensation package. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an "at-will position" and the firm reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, firm or individual department/team performance, and market factors. Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value inclusion and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records. California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law. If you believe you need a reasonable accommodation during the application process, please contact Talent Acquisition at ************ or ********************************** If hired, your employment relationship with the firm will be on an "at-will" basis, meaning that the firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected.
    $119.2k-190.7k yearly Auto-Apply 39d ago
  • Construction Support Manager

    Delve Underground

    Remote job

    Delve Underground is a leader in underground and heavy civil engineering serving the transportation, water, wastewater, and energy industries. Specializing in tunnel design, we provide practical solutions to the most challenging underground problems. We offer comprehensive design, construction management, and construction claims services, with expertise extending across a wide range of engineering disciplines, including civil, structural, and geotechnical engineering. Our primary focus is to make a significant impact on the advancement of infrastructure projects, which in turn shape and enhance the communities we serve. Founded in 1954, as Jacobs Associates, Delve Underground is an employee-owned firm with 25 offices and 350 team members throughout the United States, Canada, Australia, and New Zealand. We want our employees to make a career doing what they love to do. We encourage an entrepreneurial spirit and help our team members forge their own path within the company. We support their efforts to stay on the cutting edge of technology while fostering a great work-life balance. In addition to working hard, we also have fun. We socialize and celebrate achievements at summer picnics, holiday parties, and company outings. Benefits: Full Benefits Program consisting of Medical, Dental, Vision, Life, Disability, FSA or HSA, EAP, 401(k), ESOP, and company stock ownership program, 9 Paid Holidays, generous paid-time-off program, Work from home flexibility, and Health & Wellness Reimbursement Pay Rate: $126,936 - $175,701 Construction Support Manager Delve Underground is looking for an Construction Support Manager to assist with Emergency Sewer Repair (ESR) and Sewer Rehabilitation projects in the Los Angeles area. These projects would be related to wastewater conveyance systems, which include sewers and pumping plants. The Construction Support Manager is expected to manage the cost, budget, and schedule of their projects; review and respond to RFI's and submittals; negotiate costs with contractors; prepare design documents; and attend site visits to resolve field issues. This position has an in-office expectation of 2-days per week (minimum), as well as making periodic site visits within the City of Los Angeles. This is a full-time position, and the right candidate will be a leader in construction management for major underground projects, particularly water, sanitary sewer, and storm sewer installation and rehabilitation. We are looking for a candidate with a demonstrated ability to direct and lead project teams, a high degree of foresight and mature judgment in anticipating and solving problems, and a consistent track record of delivering projects on time and budget. Responsibilities: * Act as project owner's representative in managing construction contractors, including acting as the primary point of contract with contractors, and performing contract administration duties such as payments, change orders, time extensions, claims, and certificates of completion. Provide/oversee progress reporting to owner's organization. * Manage a construction management team, consisting of resident engineers, office/field engineers, cost controller, document controller, inspectors, and administrative support. * Lead discussions, meetings, and workshops. * Plan, create and oversee deliverables such as schedules, specifications, and budget reports. * Lead technical and management QA/QC reviews per client requirements and/or company policy. * Lead risk management efforts. * Manage projects with construction budgets up to $500 Million. * Develop business development strategies resulting in opportunities with new and existing clients. * Promote and represent the Company in industry forums. * Provide input to company strategic initiatives and objectives. * Promote and contribute to the Delve Underground Construction Management Group growth and development outlined in the company's Strategic Plans. Qualifications: * 10+ years heavy civil industry experience: engineering, construction or construction management, including specialized experience in the construction management of complex underground infrastructure projects. * Experience with Sewer Rehabilitation strongly preferred. * Holds technologist or engineering professional registration/certification. * General experience with environmental and reclamation construction work. * Must have the ability to professionally speak and write in English. * Must have the ability to travel to project sites. ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this position, please fill out our application so that we can review your information. We look forward to meeting you! Delve Underground is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to race, color, religion, sex, national origin, disability or protected veteran status. Compensation reflects the cost of labor across our US geographic markets. Pay is based on several factors including market location, experience, knowledge, and skills. No recruiters, please.
    $126.9k-175.7k yearly 55d ago
  • After Hours Support Manager

    Tribute Home Care

    Remote job

    Join the After Hours Team with Tribute Home Care and play an important role in setting a new standard in elder care. Make a difference - Find meaning - Lead - Collaborate - Grow Have a voice - Laugh - Love your team Tribute Home Care is looking for an After Hours Support Manager to work on Wednesday and Saturday nights from 5:00PM EST - 8:30AM EST. This is a great position for someone who is detail-oriented, customer-service focused, has strong problem-solving skills and is seeking meaningful, mission-driven work. About Tribute Tribute Home Care is a growing private home care company that offers people who need assistance in the home what they want above all else: consistently great caregivers and great service. We do this by hiring only those caregivers who can build real connections with their clients and by offering them the community of support and recognition they deserve. A day in the life In this role, you will warmly, promptly and professionally answer calls from Caregiver Associates, current clients and their representatives, potential clients inquiring about Tribute's service, and professionals calling about a client or potential client. You will calmly and professionally handle any inquiry or issue that arises, showcasing strong communication and problem-solving skills. Tribute is seeking candidates who are regularly available to work Wednesday and Saturday nights from 5:00 PM - 8:30 AM EST, with occasional flexibility to cover other overnight or weekend shifts. This overnight role offers pay for the full shift, including the quieter hours when you can typically rest or sleep. You'll need to be able to answer overnight calls as they come in, but most nights are calm, with activity picking up in the in the early morning hours between 5 AM EST - 8AM EST. What you need to be qualified for this position: Candidates for this role must live within commuting distance of Tribute's Framingham, MA office to attend occasional trainings and company events. At least 1 year of administrative experience in health care, elder care or human services A Bachelor's degree from an accredited college Prior experience in a remote working environment Strong problem-solving skills and the ability to multitask Unwavering, passionate commitment to the customer experience and service excellence Strong writing and verbal communication skills Proficiency with Microsoft Office Calm demeanor and patience Attention to detail and strong organizational skills Benefits of working at Tribute: Strong, mission-driven culture Fun, collaborative, and supportive team that you will love working with Opportunities for growth Autonomy and flexibility Paid time off Ability to work from home / remote as desired Equipment provided Are you ready to join the team? If you think this opportunity aligns with your interests, passions, and experience, the next step is to complete our application. You will be asked to provide your resume and answer a few job-specific questions. One question will ask you to share, in your own words, why you're excited about this role and why you'd thrive on the Tribute team. Our hiring team values hearing what motivated you to apply and how your background and experience would make you thrive at Tribute. Interested in learning more about working at Tribute? Hear from members of the team on our YouTube Channel: **************************************** Tribute Home Care is an equal opportunity employer and values diversity on all of our teams. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our company is a true meritocracy, and we invite you to come as you are.
    $88k-135k yearly est. 17d ago
  • Enablement Manager, Support

    Zenleads 4.0company rating

    Remote job

    Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. Role Overview Apollo is expanding rapidly, and our global service teams need a leader who knows how to build capability, confidence, and performance at scale. The GTM Service Enablement Manager leads the team responsible for new hire training, everboarding, and ongoing coaching for Support, Onboarding, and Care. This role focuses on developing the humans who deliver training and creating the systems that ensure every employee, in every site, is prepared to deliver a Best in Class customer experience. You do not need a long background in enablement. You DO need strong leadership instincts, coaching skills, operational savvy, and a willingness to learn the enablement discipline quickly. Travel is a meaningful part of the work, including Mexico, the Philippines, and other locations as needed. Being present in-person with frontline trainers, leaders, and new hires is essential to elevating performance and consistency across sites. What You Will Lead and Build Training Program Leadership Own the full lifecycle of enablement for service teams, including onboarding, everboarding, coaching programs, and certification paths. Ensure learning experiences are structured, effective, and tied to clear performance outcomes. Enablement Team Development Coach Enablement Leads in facilitation, content delivery, and behavioral coaching techniques. Build structured development plans and elevate the team into high-performing training professionals who can support global scale. Global Training Delivery and Field Coaching Lead in-person workshops, observe training sessions, run (T2T) teach the trainer programs, and support new hire cycles on-site. Use field observations to identify gaps and convert them into actionable improvements. Cross-Functional Partnership Collaborate with Support, CX, Product Enablement, HR, Workforce Management, and regional site leaders. Align training programs with operational needs, product updates, and business priorities. Operational Excellence Build the systems, processes, and measurement frameworks that make enablement scalable and repeatable across regions. Establish readiness metrics, certification structures, and consistent reporting on enablement effectiveness. What Success Looks Like Reduced ramp time and improved readiness scores across global service teams A high-performing enablement team with clear competency growth A standardized, repeatable onboarding program used across all sites Strong cross-functional alignment on training needs and impact Reliable execution of in-person enablement cycles and global events Visible improvements in service quality attributable to training and coaching Required Experience 4-7 years in leadership, training, enablement, service operations, or people development roles Experience developing individuals and teams through coaching and structured feedback Strong facilitation and communication skills Experience building processes and systems in fast-moving environments Comfortable traveling globally 10-12 weeks per year Preferred Experience Exposure to customer service, customer experience, or support environments Familiarity with adult learning principles or instructional design Experience working across multiple countries and cultures The listed Pay Range reflects total compensation range, except for sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commission/sales bonus targets and annual base salary for the role. This pay range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits. Annual Pay Range$110,000-$156,000 USDWe are AI Native Apollo.io is an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customers-and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. Why You'll Love Working at Apollo At Apollo, we're driven by a shared mission: to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core-we're all for one, meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive-Apollo is the place for you. Learn more here!
    $110k-156k yearly Auto-Apply 2d ago
  • Vetspire Manager of Support

    Thrive Pet Healthcare

    Remote job

    at Thrive Pet Healthcare The Manager of Support is a senior leadership role within the Vetspire Technology Team, responsible for overseeing the Vetspire support function-a service that is critically important to our clients and essential to the success of the Vetspire platform.This role is tasked with developing and implementing the strategy, structure, protocols and reporting for a robust and scalable support function. The ideal candidate will lead the creation of a high-performing, responsive, and motivated team with clearly defined objectives and performance metrics. ESSENTIAL JOB FUNCTIONS Build / maintain a support team / practice that supports the Vetspire platform Day to day scheduling of support team to align with support requirements and volume. Extending support hours and adjusting schedules where applicable / required. Apply AI technologies to improve the support process Set and maintain Support KPI's and report (weekly) to ensure operational effectiveness / optimization and tracking Generating / creating support knowledgebase that supports team and can also be used to feed Ai Chat bot Formulate strategies to increase productivity and implement ways to improve support responsiveness and accuracy Assignment and monitoring of VIP clients tickets / issues and ensuring appropriate responsiveness and follow up. Team / resource management - including individual career plans , specific support training and team meeting to review past performance and discuss strategically future changes INNOVATION & STRATEGY Exploration of AI technologies and the application to the support vertical Explore new technologies and present findings. BUDGET/FINANCIAL P&L / CONTRACTUAL NEGOTIATIONS Assist with developing yearly budgets within the IT department - specific to support. Aid in the development of productivity measures and costing strategies. ESSENTIAL SKILLS 4 - 6 years' experience in a support management role servicing multiple clients Bachelor's degree or associated work experience within the Pet / Technology Industry Management experience of teams 8 + remotely located Technical skills associated to APIs would be considered a bonus A strong individual who can set goals and objectives , and continuously work / manage to those goals. A self-motivated team player Strong reporting / presentation skills.
    $71k-113k yearly est. Auto-Apply 60d+ ago
  • Construction & Field Support Manager

    Empower Brands 4.3company rating

    Remote job

    The Franchise Construction & Field Support Manager serves as the construction subject matter expert, coach, and mentor for Archadeck franchise owners. In this highly influential role, you'll work directly with franchisees - many from non-construction backgrounds - to train, guide, and support them through every aspect of building a successful outdoor living business. Approximately 70% of your time will focus on launching and ramping up new franchisees, helping them master the Archadeck construction process, hire and manage crews, and deliver projects that exceed homeowner expectations. 20% will focus on supporting established offices to improve production efficiency, profitability, and customer satisfaction. The remaining 10% of time will be spent training new franchisees, prior to launch of their business, in Archadeck construction standards and methods in a classroom environment. Your mission: ensure every Archadeck location builds beautifully, safely, and profitably - while maintaining the quality and professionalism that define our brand. Who We're Looking For: You're a builder and a teacher. You have deep experience in carpentry, residential construction, and project management, but you also love to coach, simplify, and empower others. You're confident leading both classroom and on-site training. You understand how to hire, manage, and motivate subcontractor crews. And above all, you're passionate about helping small business owners grow and succeed. Qualifications: 5+ years of experience in residential construction, framing, carpentry, hardscapes (pavers or concrete), masonry, roofing or general residential remodeling Skilled and experienced in managing multiple crews and subcontractors Experienced in job costing, scheduling, and quality assurance Strong communicator and coach - able to train new business owners in both group and field settings Comfortable balancing construction, operations, and relationship management Familiar with permitting, inspections, and residential building codes Travel-ready (up to 30%) Key Area of Responsibilities: Construction & Production Management Expert - Ensure franchise partners follow Archadeck's construction standards, processes, and best practices from project planning through completion. Support Franchise Business Consultants (FBCs) in guiding franchisees through design consultations and proprietary pricing software. Coach franchisees on planning, estimating, and executing outdoor living projects -including how to find, hire, train, and manage subcontractor carpenter crews. Training & Development Deliver engaging training to franchise owners on construction standards, production management systems, estimating tools, and product knowledge. Continually refine training content and methodologies to improve operational efficiency and construction quality. Serve as an ongoing resource for franchisees needing project support, troubleshooting, or guidance. Production Program Development Act as the internal owner for Archadeck's production management tools, software, and workflows. Partner with IT, Operations, and Design teams to ensure software and systems work seamlessly for franchisees. Coaching for Growth Conduct one-on-one coaching sessions with franchise owners. Analyze business and production metrics to identify opportunities for improvement. Provide actionable strategies for achieving KPIs in marketing, sales, scheduling, customer satisfaction, and project margin. Facilitate ongoing communication and accountability through coaching calls and periodic field visits Performance Monitoring & Reporting: Track and analyze franchise performance metrics, reporting trends and results to brand leadership. Communicate progress, risks, and opportunities to the Franchise Operations leadership team. Key Competencies: Construction Mastery: Skilled in outdoor living construction, building codes, and job-site operations. Mentorship Mindset: Patient, encouraging, and skilled at transferring knowledge to non-technical learners. Operational Discipline: Strong understanding of estimating, scheduling, and process optimization and skilled at bringing clarity and order to complex, fast-moving construction environments." Communication Excellence: Comfortable presenting in classroom, virtual, and field environments. Collaborative Leadership: Works seamlessly with internal teams and franchise owners to achieve shared goals. Why Join Archadeck Be part of America's premier outdoor living brand with decades of industry leadership. Help shape the success of entrepreneurs launching their own construction businesses. Make a real impact - every day you'll see the results of your coaching in the form of beautiful backyards and thriving local businesses. Competitive compensation, benefits, and opportunities for growth within Empower Brands. About Archadeck Outdoor Living: Archadeck Outdoor Living, part of Empower Brands, is the nation's leading designer and builder of custom outdoor living spaces - including decks, porches, patios, fire features and shade structures. With over 70 independently owned locations across North America, we bring design, craftsmanship, and professionalism to every backyard project. We're growing fast - and we're looking for a Construction Field Support Manager who is passionate about residential construction and about helping others succeed. This is a unique opportunity to blend your field expertise with mentoring and operational coaching to help new and existing franchise owners thrive. WHO WE ARE: Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company's new website at EmpowerFranchising.com. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. #LI-remote
    $57k-91k yearly est. Auto-Apply 5d ago
  • Platform Support Manager

    Saviynt 4.4company rating

    Remote job

    The Manager, Platform Support will be a key leader responsible for the operational excellence, technical maturity, and process adherence within our global Platform Support team. You will manage the day-to-day operations supporting our mission-critical SaaS platform, ensuring high availability and stability for our extensive global customer base. This role is crucial in upholding the high standards for process, accountability, and scalable operations that define our high-growth environment. Key Responsibilities Service Delivery and Stability: Oversee the Level 2/3 technical teams responsible for the rapid resolution of complex issues impacting the SaaS platform and its underlying cloud infrastructure. Ensure stability and high availability across the service portfolio. Operational Process Optimization: Drive continuous improvement across all operational workflows, including incident response, escalation paths, and formal problem management. Ensure strong adherence to established processes across all support functions. Performance Management (KPIs/SLAs): Own and report on key operational metrics (e.g., OLA compliance, time-to-resolution, Mean Time To Restore). Implement strategies to meet or exceed targets while managing high-volume ticket flow. Observability and Automation: Collaborate directly with Site Reliability Engineering (SRE) and Product Engineering teams to improve platform observability, reduce monitoring noise, and automate response activities.Team Leadership and Development: Lead, mentor, and develop a geographically diverse team of platform engineers and specialists, fostering a culture of technical excellence and accountability. Cross-Functional Governance: Establish and maintain clear operational boundaries and Service Level Expectations (SLEs) with internal partners, including Level 1/2 teams and Engineering groups, to ensure seamless service handoffs and efficient resource utilization. Qualifications and Skills Required: Minimum 5-7 years of experience in a high-volume, global SaaS support or operations environment. Minimum 2-3 years of direct people management experience, preferably with a large, geographically diverse team. Deep technical proficiency in cloud platforms (e.g., AWS, Azure, GCP), Kubernetes, MySQL, and data tooling like OpenSearch, as well as general log analysis/APM tools. Strong process knowledge in Incident, Problem, and Change Management.Proven ability to implement and drive process adherence, particularly in environments focused on scaling operations. Exceptional communication skills, both written and verbal, for technical and executive audiences. Proven experience in managing and reducing technical debt within a platform. Preferred: Experience in supporting a large-scale, enterprise SaaS platform. Background in driving continuous improvement and operational excellence initiatives. Prior experience supporting an Identity and Access Management or Governance platform. FedRAMP experience or familiarity with compliance frameworks.
    $61k-105k yearly est. Auto-Apply 60d+ ago
  • Manager, NGP VAN Support

    Everyaction 4.1company rating

    Remote job

    US Salary Range: $80,769.23 - $105,000 About Us NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more- including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations. About the Role We are seeking a forward-thinking, strategic, and hands-manager to help lead our NGP VAN Support team. This individual will balance operational leadership with subject matter expertise, contributing to both the day-to-day management of cases and the long-term success of the department. The Manager, NGP VAN Support plays a crucial role in client support, team development, and cross-functional collaboration. Key Responsibilities Casework: Engage directly with client cases, including both new and escalated issues, ensuring timely and accurate resolution. Team Management: Successfully manage Team Leads and Client Support Specialists, providing direction, coaching, and accountability. Set clear goals and hold staff responsible for performance and service excellence. Provide feedback to direct reports weekly and assist them in steps to achieving their long-term goals. Escalation Handling: Act as the point of escalation for Team Leads and Client Support Specialists, owning the resolution of complex client issues and ensuring appropriate follow-through. Track escalated issues across cross-functional commitments and timelines to resolution. Queue & Capacity Management: Take ownership of queue management, documentation, and help implement team processes for case handling and phone service. Onboarding/Training: Collaborate with NGP VAN Support Leadership on training plans for new hires. Work with Training and Education team to identify gaps in documentation and suggest improvements to resolve frequent issues. Leadership & Advocacy: Take initiative to advocate for resources and attention when needed. Exhibit a collaborative and leadership-driven approach to problem-solving and team development. Qualifications: Proven experience (2+ years) in a management role within client services or a related field Deep expertise in Political Fundraising and/or Campaign Finance Compliance (or a demonstrated ability to learn and lead within new domains) Strong leadership, conflict resolution, and negotiation skills Demonstrated ability to manage complex processes and resolve operational issues Excellent communication and interpersonal skills Ability to think strategically while executing on the details At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. ____________________________________________________________________________________ Our Culture At NGP VAN, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here. Compensation & Benefits We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here. Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of NGP VAN's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. ____________________________________________________________________________________ Equal Opportunity & Accommodations At NGP VAN, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please submit a request.
    $80.8k-105k yearly Auto-Apply 4d ago
  • Project Manager II: Late Phase Oncology; ISR/CO Study Manager (Sponsor Dedicated/ US Remote)

    Syneos Health Clinical Lab

    Remote job

    Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives. Discover what our 29,000 employees, across 110 countries already know: WORK HERE MATTERS EVERYWHERE Why Syneos Health We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong. Job Responsibilities Project Manager II: Late Phase Oncology; ISR/CO Study Manager (Sponsor Dedicated/ US Remote) Make an Impact Where It Matters Most Are you an experienced ISR/CO Study Manager ready for a role where your expertise directly accelerates meaningful oncology research? At Syneos Health, you'll step into a high‑visibility, sponsor‑dedicated position supporting a large portfolio of Investigator Sponsored Research (ISR) and collaborative (CO) studies. You'll partner closely with Medical Affairs and principal investigators to drive studies to completion and support their path to publication. This isn't traditional project management-this is customer‑facing scientific study management at scale, where strong communication, organization, and oncology expertise truly matter. What You'll Own & Lead: 🔹 ISR/CO Study Oversight & Execution Manage a high volume of global ISR and collaborative studies, ensuring compliance, scientific integrity, and timely progression. Serve as the primary operational contact for principal investigators and study teams, providing ongoing support from start‑up through completion. Ensure accurate tracking of study status, milestones, documentation, and deliverables across the ISR/CO portfolio. Partner with Medical Affairs to facilitate study progress, troubleshoot issues, and remove barriers to execution. Support investigators through the publication process, including data requests, review timelines, and coordination with internal stakeholders. 🔹 Financial & Risk Management Oversee study budgets, financial tracking, and forecasting for assigned ISR/CO programs. Monitor potential risks related to funding, operations, timelines, and compliance; escalate and mitigate proactively. Review and approve site/vendor invoices and support client billing with accuracy and accountability. 🔹 Client, Investigator & Cross‑Functional Partnership Represent Syneos Health as a key point of contact in this high‑visibility, customer‑facing role. Build strong working relationships with Medical Affairs, sponsors, and investigators to ensure alignment and clarity of expectations. Lead internal/external meetings with confidence-driving communication, organization, and follow‑through. 🔹 Training, Knowledge & Thought Support Participate in protocol‑specific onboarding and study‑related training. Continue to deepen your expertise in oncology and late‑phase research. Share knowledge and best practices with peers and cross‑functional teams to elevate study execution standards. What You Bring: MUST HAVE: Prior experience managing ISR/CO studies within a pharmaceutical or CRO environment. Oncology experience required, ideally late‑phase. Strong understanding of ICH GCP, ethics, regulatory expectations, and clinical research operations. Exceptional communication, organization, and time management skills-this role is highly visible and investigator‑facing. Ability to manage multiple simultaneous studies, prioritize effectively, and work independently. Proficiency in MS Office and comfort working in a dynamic, fast‑paced environment. Why This Role Rocks: ✨ A uniquely collaborative environment where your voice and expertise are valued. ✨ Opportunities for ongoing learning, mentorship, and career growth. ✨ High visibility with both sponsor and investigators. ✨ Direct impact on meaningful oncology research and scientific publications that reach patients worldwide. At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements. Salary Range: $95,000.00 - $175,700.00 The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. *************************** Additional Information Tasks, duties, and responsibilities as listed in this are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
    $47k-89k yearly est. Auto-Apply 1d ago
  • End User Support Manager (Hybrid - Jersey City)

    Arch Capital Group Ltd. 4.7company rating

    Remote job

    With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. The Manager, End User Support is responsible for leading a high-performing team of support professionals across multiple regions, with a primary focus on ensuring excellent end-user service delivery for all physical and virtual endpoint devices, mobile platforms, and telecommunication systems. This role includes ownership of Deskside Support function, providing hands-on leadership in support operations, vendor management, white glove services, and technology lifecycle initiatives. The ideal candidate will possess strong experience Global environments, budget oversight, and hardware refresh programs, including support for mobile contract lifecycle management and reduction of technical debt across sites. OFFICE SET-UP: This role is a hybrid position based primarily in our Jersey City office, requiring 3-4 in-office days each week. In addition, there is a regular expectation to be on-site at our New York City office once per week. Essential RESPONSIBILITIES and ACCOUNTABILITIES * Serve as the single point of contact for all Deskside Support escalations and ensure timely incident resolution. * Lead day-to-day operations of the Deskside Support End User Support function, including staff scheduling, workload distribution, SLA performance, and continuous improvement. * Design, implement, and manage hardware refresh projects for laptops, desktops, peripherals, and mobile phones, including deployment and decommissioning. * Oversee white glove/VIP support services ensuring a high-touch, executive-ready experience for senior leadership and other high-profile users. * Partner with the business to oversee the IT Ambassador program as well as participation in the Voice of the Executive (VOE)/Voice of the Customer (VOC) sessions to facilitate exemplary end user support experiences. * Develop and manage support budgets including forecasting, tracking, and reporting expenditures aligned with IT strategic objectives. * Collaborate with key Value-Added Resellers (VARs) and service providers to manage contracts, procurement, warranties, service agreements, and issue escalations. * Demonstrate hands-on leadership and oversight of site refresh and remediation of technical debt by ensuring infrastructure and user environments are current, standardized, and supportable. * Ensure compliance with security standards and IT governance policies, particularly regarding mobile device management and endpoint security. * Drive support excellence through regular KPI reporting, ticket analysis, and feedback loops to continuously improve customer experience. * Act as the liaison for global and regional teams to deliver services consistently across all Arch locations and employees * Participate in and lead lower-risk IT projects related to desktop, voice, or mobility solutions. * Hire, train, coach, and evaluate support personnel, fostering a culture of customer-centricity, accountability and high performance. Knowledge & Skills: * Thorough knowledge of assigned technology platform including Microsoft Windows, Active Directory, Microsoft Entra, Office products, * Installed application software and management utilities, desktop and laptop Excellent organizational skills. * Ability to manage time well in a fast paced environment and prioritize tasks frequently. * Deep understanding of mobile device management technologies and industry accepted security policies. * Broad knowledge of optimization and full utilization of technology supported, including a solid understanding of technology capacity and limitations. Solid interpersonal and communication skills to deal effectively with all kinds of internal customers and external vendors. * Effective Customer service, leadership and team motivational skills. * Excellent problem solving, diagnosing and troubleshooting skills. Education & Experience: * Bachelor's degree in Information Technology or a related field preferred; equivalent technical experience considered. * 7+ years of experience in End User Support or Service Desk management roles. * 5+ years of experience with budget oversight and technology lifecycle projects. * 2+ years of experience managing global support operations or geographically dispersed teams. * Prior experience supporting VIPs and providing white glove IT services is required. Working Conditions/Environment & Physical Demands: Normal office environment Some lifting of hardware of 10 or more pounds, reaching overhead and crawling into tight spaces to install cabling. Work occasional off-hours work and on-call responsibility #LI-Hybrid #LI-ZP1 For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible. $120,000 - $155,000/year * Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future. * Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits. Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team. 10200 Arch Capital Services LLC
    $120k-155k yearly Auto-Apply 6d ago
  • Specialty Support Manager

    The Aspen Group 4.0company rating

    Remote job

    The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as a Specialty Support Manager. Specialty Support Manager will provide all in person or remote support to new Oral Surgeons & Endodontist joining our organization. Help train and prepare the Field Teams for their new Specialists. Provide ongoing support to Specialists and Field Teams alike regarding building successful Specialty schedules. Essential Responsibilities: - Prepare teams prior to Specialist start date. - Coordinate Specialty Onboarding with key departments and team members: Specialist, PSC & Field. Deliver and receipt of equipment, instruments, meds, and supplies in Workday. - Acclimate Specialist to offices and our business Travel with them their first week. - Transitioning them to their designated Specialist Field Manager. - Work with Specialist's Dental Assistants on ordering in Workday, moving equipment and acclimate them to their traveling role. - While in the markets train Directors, RM and OM on scheduling and support of their Specialist. - Work with the Doctors on Specialty utilization and value Specialty brings. - Coach Directors, Regional Managers, OM, and Doctors: Commit and build Specialty schedules Review and maintaining schedules Overall provider efficiency Requirements/Qualifications: • Education Level: Associate degree or equivalent is required. • Job Related/Industry Experience: 1-3 years • General business knowledge: Understanding of field operations. • Strong communication skills: Verbal and written. • Strong Clinical background is a Must. Oral Surgery and Endodontic procedures is preferred. • Previous Dental/Specialty assistant experience is required. • Time in territory with TAM team, Specialty Credentialing, Purchasing, Insurance Operation, Implant Support and Onboarding Manager to understand the Specialty onboarding process and flow. • Ability to use Microsoft Office applications (Word, Excel, PowerPoint, etc.) and company operational systems. • Ability to run Excel macros and basic formula/function skills. • Physical Requirements: Driving, flying, Sitting, standing, talking, lifting light equipment, and updating information in the computer system. • Ability to conduct up to 90% of domestic travel. Base Pay Range: $65,000-70,000 annually with a quarterly incentive bonus (Actual pay may vary based on experience, performance, and qualifications.) A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match. If you are an applicant residing in California, please view our privacy policy here: ********************************************************************************* View CA Privacy Policy
    $65k-70k yearly Auto-Apply 3d ago

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