Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResume

Skills

What They DoEducationCertificationsDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesRemote JobsJob OutlookComparePart Time jobsEntry Level jobsFull Time jobsWork From Home jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Front end manager skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Dr. Timothy Edwards
Below we've compiled a list of the most critical front end manager skills. We ranked the top skills for front end managers based on the percentage of resumes they appeared on. For example, 17.9% of front end manager resumes contained customer service as a skill. Continue reading to find out what skills a front end manager needs to be successful in the workplace.

15 front end manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front end managers use customer service:
  • Maintained quality service by establishing and enforcing company standards and assessed store conditions and customer service at all levels.
  • Provided exceptional customer service by ensuring compliance with company expectations for customer service and code of conduct.

2. End Loaders

Here's how front end managers use end loaders:
  • Supervised and managed cashiers and front-end loaders in day-to-day operations.
  • Supervised cashiers, service desk operators and front-end loaders (8-12 people) in retail setting.

3. Loaders

Here's how front end managers use loaders:
  • Managed a top performing front end that included 10 cashiers, 4 Supervisors, 4 loaders, and 2 receptionists.
  • Supervised 35 personnel which included cashiers, loaders, business office personnel, customer service and customer returns.

4. Cleanliness

Here's how front end managers use cleanliness:
  • Invent and execute daily routines to ensure cleanliness and store presentation surpassed company expectations.
  • Developed cleaning projects to maintain cleanliness and attraction.

5. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how front end managers use loss prevention:
  • Implemented and monitored loss prevention and safety controls, providing direction and guidance on executing company programs and strategic initiatives.
  • Performed refrigeration and safety checks regularly according to policies and participated in loss prevention procedures.

6. Customer Complaints

Here's how front end managers use customer complaints:
  • Provided excellent customer service while assisting customers in locating or ordering specific items, resolving customer complaints, and processing returns/exchanges.
  • Mediate all customer complaints ensuring adherence to all corporate policies while striving to ensure maximum customer satisfaction.

Choose from 10+ customizable front end manager resume templates

Build a professional front end manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your front end manager resume.

7. Flyers

Here's how front end managers use flyers:
  • Created flyers for and promoted events.
  • Promoted the restaurant through different marketing sources such as clippermegazines, public flyers, and company's special lunch.

8. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how front end managers use payroll:
  • Administered human resources including talent evaluation, hiring/coaching/training, payroll & controllable expense budget.
  • Created and posted work schedules without exceeding budgeted payroll allocation.

9. Store Management

Here's how front end managers use store management:
  • Generated reports for unresolved customer issues, worked towards resolution with store management and worked closely with Risk Management.
  • Communicate and work closely with corporate headquarters and store management to ensure corporate policies are followed.

10. Store Sales

Here's how front end managers use store sales:
  • Monitored store sales, product theft prevention and overseeing overall customer satisfaction.
  • Compiled and submitted all Department statistics including sales, year-to-year comparative store sales, gross margins, etc.

11. Service Desk

The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.

Here's how front end managers use service desk:
  • Conducted yearly evaluations of Customer Service Desk Personnel and Supervisors.
  • Ensured smooth, efficient daily operations of the front end, service desk, staff, check approvals and lottery operations.

12. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how front end managers use performance reviews:
  • Performed personnel functions including hiring, training, scheduling, performance reviews, career development including scholarship and internship competition.
  • Facilitated pharmacist training and scheduling and performed quarterly performance reviews for 35 pharmacists and 60 Support personnel.

13. Store Operations

Here's how front end managers use store operations:
  • Coordinated and supervised front end store operations including cashiering, bagging and customer service.
  • Provide input and prepare budget analysis/requirement for marketing and in-store operations.

14. Customer Satisfaction

Here's how front end managers use customer satisfaction:
  • Balanced organizational profitability with customer satisfaction.
  • Develop and implement internal controls for policies, procedures and processes improvement initiatives to improve retention rates and increase customer satisfaction.

15. Customer Relations

Here's how front end managers use customer relations:
  • Developed and flourished a good customer relationship by providing excellent customer service and a welcoming, friendly environment.
  • Trained and monitored performance of all new employees; maintained an environment fostering optimal customer relations.
top-skills

What skills help Front End Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on front end manager resumes?

Dr. Timothy EdwardsDr. Timothy Edwards LinkedIn profile

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.
Do you want to know more?
Read more about what experts have to say about front end manager

List of front end manager skills to add to your resume

Front end manager skills

The most important skills for a front end manager resume and required skills for a front end manager to have include:

  • Customer Service
  • End Loaders
  • Loaders
  • Cleanliness
  • Loss Prevention
  • Customer Complaints
  • Flyers
  • Payroll
  • Store Management
  • Store Sales
  • Service Desk
  • Performance Reviews
  • Store Operations
  • Customer Satisfaction
  • Customer Relations
  • Product Knowledge
  • Inventory Control
  • Bank Deposits
  • POS
  • Customer Issues
  • Store Policies
  • Cash Drawers
  • Guest Service
  • Cash Control
  • Customer Inquiries
  • Merchandise Returns
  • Front End Operations
  • Sales Floor
  • Anti-Money Laundering
  • Excellent Guest
  • Quality Customer Service
  • Grocery Store
  • Sales Reports
  • Cash Registers
  • Groceries
  • Front End Associates
  • HR
  • WIC
  • Disciplinary Actions
  • Customer Orders
  • Gross Profit
  • Management
  • Credit Card Transactions
  • Sales Associates
  • Performance Evaluations
  • Financial Reports
  • Store Training
  • Store Associates
  • Stock Shelves

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs