What does a front end manager do?
A front end manager is responsible for monitoring the retail sales department's operations, evaluating the performance of retail staff, and ensuring that the team meets the highest quality service and customer satisfaction. Front end managers respond to customers' inquiries and concerns, handle high-level complaints, develop sales strategies and techniques to boost sales, improve profitability, analyze financial reports and cash management systems, and identify business opportunities. A front-end manager must have excellent analytical and leadership skills in overseeing daily operations and efficiently leading the team.
Front end manager responsibilities
Here are examples of responsibilities from real front end manager resumes:
- Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.
- Supervise cashiers, loaders, greeters and customer service desk.
- Develop with GWT (mgvt, Sencha), HTML5, D3, CSS3.
- Create flyers for and promote events.
- Update and convert design artwork to HTML.
- Full stack fluid understanding and development of Java and JSP.
- Serve daily as mentor and trainer for all cashiers and loaders.
- Assist store leadership with escalate customer, vendor, and retail issues.
- Style for mobile first, also build javascript solutions for a responsiveness.
- Perform math skills necessary to supervise and handle the front-end transactions and operations.
- Tutor students with diverse knowledge of various core subjects, including math, science, and history.
- Promote the restaurant through different marketing sources such as clippermegazines, public flyers, and company's special lunch.
- Audit and observe associate accuracy on the POS system and the cash office in accordance with policy and procedures.
- Perform all cashier duties such as operating checkout stations, including cleaning, stocking products, and balancing registers.
- Utilize the latest HTML5 and CSS3 components in the project and take care of the cross browser compatibility issues.
Front end manager skills and personality traits
We calculated that 18% of Front End Managers are proficient in Customer Service, End Loaders, and Loaders. They’re also known for soft skills such as Leadership skills, Management skills, and Time-management skills.
We break down the percentage of Front End Managers that have these skills listed on their resume here:
- Customer Service, 18%
Maintained quality service by establishing and enforcing company standards and assessed store conditions and customer service at all levels.
- End Loaders, 17%
Supervised and managed cashiers and front-end loaders in day-to-day operations.
- Loaders, 7%
Managed a top performing front end that included 10 cashiers, 4 Supervisors, 4 loaders, and 2 receptionists.
- Cleanliness, 6%
Invent and execute daily routines to ensure cleanliness and store presentation surpassed company expectations.
- Loss Prevention, 5%
Implemented and monitored loss prevention and safety controls, providing direction and guidance on executing company programs and strategic initiatives.
- Customer Complaints, 5%
Provided excellent customer service while assisting customers in locating or ordering specific items, resolving customer complaints, and processing returns/exchanges.
Common skills that a front end manager uses to do their job include "customer service," "end loaders," and "loaders." You can find details on the most important front end manager responsibilities below.
Leadership skills. One of the key soft skills for a front end manager to have is leadership skills. You can see how this relates to what front end managers do because "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." Additionally, a front end manager resume shows how front end managers use leadership skills: "performed leadership roll responsibilities in management of daily operations and supervising 3-4 employees per shift. "
Time-management skills. Another skill that relates to the job responsibilities of front end managers is time-management skills. This skill is critical to many everyday front end manager duties, as "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." This example from a resume shows how this skill is used: "provide weekly departmental payroll data to accounting department to ensure all employees are paid on time. "
Communication skills. front end manager responsibilities often require "communication skills." The duties that rely on this skill are shown by the fact that "top executives must be able to convey information clearly and persuasively." This resume example shows what front end managers do with communication skills on a typical day: "maintained loss prevention communication system and ensured constant team awareness. "
Problem-solving skills. A commonly-found skill in front end manager job descriptions, "problem-solving skills" is essential to what front end managers do. Front end manager responsibilities rely on this skill because "top executives need to identify and resolve issues within an organization." You can also see how front end manager duties rely on problem-solving skills in this resume example: "collaborate on ideas and solutions for loss prevention. "
The three companies that hire the most front end managers are:
- Jetro Cash & Carry Enterprises Inc.157 front end managers jobs
- Pearson51 front end managers jobs
- Safeway22 front end managers jobs
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Front end manager vs. Manager on duty
A manager on duty's role is to oversee operations in a store or a particular department, ensuring efficient workflow and workforce performance. They mainly evaluate and delegate tasks among employees, arrange schedules, set goals and budget, handle issues and concerns, and impose disciplinary actions. Moreover, a manager on duty may also perform clerical tasks such as producing progress reports, processing paperwork, maintaining an inventory of supplies, reporting to supervisors, coordinating with other managers, and implementing the company's policies and standards.
These skill sets are where the common ground ends though. The responsibilities of a front end manager are more likely to require skills like "end loaders," "loaders," "cleanliness," and "flyers." On the other hand, a job as a manager on duty requires skills like "safety procedures," "cpr," "front desk operations," and "guest satisfaction." As you can see, what employees do in each career varies considerably.
Managers on duty earn the highest salaries when working in the retail industry, with an average yearly salary of $36,308. On the other hand, front end managers are paid more in the retail industry with an average salary of $36,606.On average, managers on duty reach similar levels of education than front end managers. Managers on duty are 0.4% more likely to earn a Master's Degree and 0.0% more likely to graduate with a Doctoral Degree.Front end manager vs. Guest relations manager
Guest relations managers are in charge of providing an immaculate, professional, superior, and top-quality guest service experience. Their tasks include assessing customers' feedback and providing strategic management to continuously enhance the general rating. Also, the answer to the needs of the guests and predict the unexplicit ones. Additionally, they direct a guest relation team to make sure compliance with standards and operating protocols are implemented. Guest relations managers should be able to communicate well, resolve problems efficiently, and has strong leadership as well as a sense of responsibility skills.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that front end manager responsibilities requires skills like "end loaders," "loaders," "cleanliness," and "loss prevention." But a guest relations manager might use other skills in their typical duties, such as, "guest relations," "reservations," "pet," and "resorts."
Guest relations managers may earn a higher salary than front end managers, but guest relations managers earn the most pay in the hospitality industry with an average salary of $57,429. On the other hand, front end managers receive higher pay in the retail industry, where they earn an average salary of $36,606.Average education levels between the two professions vary. Guest relations managers tend to reach similar levels of education than front end managers. In fact, they're 2.9% more likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.Front end manager vs. Claims manager
A claims manager is an individual who works in an insurance-based firm and is responsible for managing the insurance claims department that is composed of examiners and adjusters. Claims managers are required to maintain claim files and reviewing these files as well as communicate with customers to follow up regarding issues they face with insurance claims. They must determine who is liable for the damage if there were other parties involved. Claims managers must also include an expert to assess the amount of damage and avoid insurance fraud.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from front end manager resumes include skills like "end loaders," "loaders," "cleanliness," and "loss prevention," whereas a claims manager is more likely to list skills in "oversight," "litigation," "direct reports," and "claims handling. "
Claims managers make a very good living in the insurance industry with an average annual salary of $81,729. On the other hand, front end managers are paid the highest salary in the retail industry, with average annual pay of $36,606.claims managers typically earn similar educational levels compared to front end managers. Specifically, they're 4.3% more likely to graduate with a Master's Degree, and 2.8% more likely to earn a Doctoral Degree.Front end manager vs. Office manager
Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well. They manage office supplies by managing inventory and procurement procedures. They also device filing systems, create needed and relevant office policies, and ensure that all the policies are being followed. As a way to make sure that the office is in top shape, office managers supervise most of the logistical aspects inside the office. They also provide support to both management teams and the rest of the employees. They often act as the bridge between the two and would sometimes even assist in the training of new employees.
Even though a few skill sets overlap between front end managers and office managers, there are some differences that are important to note. For one, a front end manager might have more use for skills like "end loaders," "loaders," "cleanliness," and "loss prevention." Meanwhile, some responsibilities of office managers require skills like "patients," "financial statements," "office operations," and "office equipment. "
In general, office managers earn the most working in the construction industry, with an average salary of $53,450. The highest-paying industry for a front end manager is the retail industry.office managers reach similar levels of education compared to front end managers, in general. The difference is that they're 1.5% more likely to earn a Master's Degree, and 0.2% more likely to graduate with a Doctoral Degree.Types of front end manager
Updated January 8, 2025











