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Front end specialist skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical front end specialist skills. We ranked the top skills for front end specialists based on the percentage of resumes they appeared on. For example, 42.1% of front end specialist resumes contained customer issues as a skill. Continue reading to find out what skills a front end specialist needs to be successful in the workplace.

15 front end specialist skills for your resume and career

1. Customer Issues

Here's how front end specialists use customer issues:
  • Handled customer issues/complaints regarding purchases as needed.
  • Performed Bank deposits Communicated with the Corporate Office to resolve customer issues.

2. Store Opening

Here's how front end specialists use store opening:
  • Performed timely cash reconciliation prior to store opening.
  • Organized and trained new store openings on inventory systems, selling techniques, and operational policies.

3. Front End Operations

Here's how front end specialists use front end operations:
  • Job position/description: Front end operations specialist.
  • Worked with store leadership to ensure proper front end operations and proper payroll allocations.

4. Service Desk

The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.

Here's how front end specialists use service desk:
  • Worked at the customer service desk with returns, licenses, and gift registry.
  • Supervised and assisted all team members at the customer service desk and cashiers.

5. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how front end specialists use phone calls:
  • Answered dozens of phone calls per day addressing customer questions, solving problems and providing information.
  • Make outgoing phone calls to various 3rd parties and or clients for corrected information.

6. Customer Complaints

Here's how front end specialists use customer complaints:
  • Processed returns and resolved customer complaints.
  • Job responsibilities include taking care customer complaints, returns, and questions.

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7. CSS

Here's how front end specialists use css:
  • Complete integration of portlet with front UI using HTML, CSS, and JavaScript.
  • Translated delivered Photoshop files into HTML, CSS and Javascript code.

8. HTML

Here's how front end specialists use html:
  • Developed multiple arcade-style game titles in Flash and HTML.
  • Update and convert design artwork to HTML.

9. JavaScript

Here's how front end specialists use javascript:
  • Single page application is based on Oracle database, uses Java and JavaScript(beacon) at the front-end.
  • Developed JavaScript HTML5 rich client application for Self-service payment points.

10. Customer Transactions

The sale, rental, allotment, and disposition of personal belongings are called customer transactions. In simpler terms, customer transaction is purchasing or renting a service or a product for personal gain in exchange for money or any other private belonging.

Here's how front end specialists use customer transactions:
  • Handled regular customer transactions as well as customer returns and special orders.
  • Processed customer transactions and returns at Service Desk with great multitasking abilities and exceptional customer service.

11. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how front end specialists use sales floor:
  • Assisted in the locating of all products within the store while walking the sales floor during the workday.
  • Protected profit margin for the store by securing clothing before it is placed on the sales floor.

12. Front Desk

Here's how front end specialists use front desk:
  • Train all new front desk staff with the daily operations of the front desk and the office.
  • Supervised and assisted in operations of the cash office and the front desk of the store.

13. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how front end specialists use loss prevention:
  • Worked directly with the District Managers, HR, Loss Prevention and store managers.
  • Maintained store appearance, provided security and loss prevention Provided training and instruction to newer Customer Service Specialists

14. Customer Satisfaction

Here's how front end specialists use customer satisfaction:
  • Job requirements include maintaining and exceeding customer satisfaction by providing any available service at customer's request.
  • Adhered to all programs developed and provided marketing efforts to achieve target and customer satisfaction.

15. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how front end specialists use pos:
  • Install front end IBM 4680 POS hardware and IBM Supermarket Application software for all new store implementations.
  • Installed and supported POS equipment including registers and office equipment.
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List of front end specialist skills to add to your resume

Front end specialist skills

The most important skills for a front end specialist resume and required skills for a front end specialist to have include:

  • Customer Issues
  • Store Opening
  • Front End Operations
  • Service Desk
  • Phone Calls
  • Customer Complaints
  • CSS
  • HTML
  • JavaScript
  • Customer Transactions
  • Sales Floor
  • Front Desk
  • Loss Prevention
  • Customer Satisfaction
  • POS
  • Cash Drawers
  • Computer System
  • Bank Deposits
  • Customer Returns
  • Scheduling Appointments
  • Telephone Calls
  • Quality Customer Service
  • Guest Service
  • Customer Inquiries
  • Insurance Verification
  • Outbound Calls
  • Customer Care
  • Patient Demographics
  • DNR
  • PowerPoint
  • SEO
  • Groceries
  • Store Security
  • HR
  • Billing Exceptions
  • Diagnosis Codes
  • Sales Associates
  • Processing Returns
  • ASE

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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