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Become A Front End Supervisor

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Working As A Front End Supervisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $60,000

    Average Salary

What Does A Front End Supervisor Do At Navy Exchange Services (NEX)

* Supervises main store customer service programs.
* Takes and processes special orders and coordinates the rain check program.
* Follows up with customers, vendors, procurement, and distribution personnel to ensure special orders and rain check merchandise orders are processed and received promptly and efficiently.
* Processes layaways and layaway payments.
* Ensures customer balances due are accurate and current.
* Completes layaway inventories and reconciliations.
* Promotes customer satisfaction.
* Reviews all comments, questions, complaints and compliments received from customers and coordinates with applicable manager as to action to be taken.
* Resolves customer complaint and provides information to customers on all types of NEX retail policies and programs.
* Coordinates all in-store aspects of the NEXCARD program.
* Supervises front end register and store greeter operations, including scheduling, staffing, and training and performance management.
* Ensures associates are aware of store promotions, policies, procedures, and programs.
* Ensures all front-end equipment - cash registers, etc. is available and properly maintained.
* Schedules and conducts store training programs regarding customer service, cash handling, etc. for retail store associates.
* As required, coordinates and organizes with appropriate personnel, special projects involving presentations, manuals, standard and special correspondence for customer relations.
* Maintains personal contact with employees, wives clubs, ombudsmen and customers to discuss their needs, complaints, etc.
* Assures customers of concern to satisfy their needs as to merchandise selection and services provided.
* Carries out and exemplifies the NEX policy of courtesy and customer service.
* Makes recommendations for improvement

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Top Skills for A Front End Supervisor


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Top Front End Supervisor Skills

  1. Customer Service Skills
  2. Entire Front End
  3. Merchandise Returns
You can check out examples of real life uses of top skills on resumes here:
  • Trained new employees in all aspects of the company to ensure they acquired and maintained excellent customer service skills.
  • assisted management team with everyday task, ran entire front end of store with cashiers
  • Managed and trained employees Hialeah, Fl Supervised productivity and staff Provided excellent customer service to customers Handled merchandise returns and exchanges
  • Advanced from cashier, to garden center cashier, to returns cashier, to head cashier, to front-end supervisor.
  • Provide great customer service, work/ clean/ stock the sales floor, ring up customers items.

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