How to hire a front end supervisor

How to hire a front end supervisor, step by step

Here's a step-by-step front end supervisor hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a front end supervisor job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new front end supervisor
• Step 8: Go through the hiring process checklist

What does a front end supervisor do?

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1. Identify your hiring needs

   Before you post your front end supervisor job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a front end supervisor for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A front end supervisor's background is also an important factor in determining whether they'll be a good fit for the position. For example, front end supervisors from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of front end supervisors and their corresponding salaries.

   Type of Front End Supervisor	Description	Hourly rate
   Front End Supervisor		$11-17
   Team Leader/Supervisor	A team leader or supervisor is a professional who leads and supervises a workgroup's functionality through instructions and guidance in an organization. Team leaders provide support to staff members by way of coaching and skills development... Show more	$15-37
   Customer Service Supervisor	A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints... Show more	$12-25

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Sales Floor
   • End Loaders
   • Professional Environment
   • Store Management
   • Retail Environment
   • Loaders
   • POS
   • Customer Complaints
   • Math
   • Customer Satisfaction
   • Customer Inquiries
   • Store Operations
   • Corresponding Documentation

   Check all skills

   Responsibilities:

   • Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.
   • Compare the total amount that are personally count with the total amount that are calculated by the POS reports or register
   • Assist in training all cashiers in all front-end policies, including training new cashiers on POS system and cross-training other associates.
   • Used exceptional interpersonal skills in assisting guests with questions regarding directions, dinner reservations, transportation and travel requests.
   • Perform a variety of functions including greeting & receiving customers, bagging groceries, and cleaning register and belts throughout shift.
   • Prepare and bag groceries to customer specifications.

   More front end supervisor duties

3. Make a budget

   Including a salary range in your front end supervisor job description is one of the best ways to attract top talent. A front end supervisor can vary based on:

   • Location. For example, front end supervisors' average salary in mississippi is 43% less than in hawaii.
   • Seniority. Entry-level front end supervisors 36% less than senior-level front end supervisors.
   • Certifications. A front end supervisor with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a front end supervisor's salary.

   Average front end supervisor salary

   $14.03hourly

   $29,173 yearly

   ---

   Entry-level front end supervisor salary

   $23,000 yearly salary

   Updated December 18, 2025

   Average front end supervisor salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$35,824	$17
   2	Colorado	$35,011	$17
   3	Massachusetts	$30,870	$15
   4	Minnesota	$30,677	$15
   5	Utah	$30,659	$15
   6	New York	$30,370	$15
   7	Illinois	$29,276	$14
   8	Rhode Island	$29,139	$14
   9	Connecticut	$29,100	$14
   10	New Jersey	$28,673	$14
   11	Missouri	$28,665	$14
   12	Maryland	$28,139	$14
   13	Wisconsin	$27,969	$13
   14	Pennsylvania	$27,961	$13
   15	Michigan	$27,240	$13
   16	Ohio	$26,921	$13
   17	Tennessee	$26,774	$13
   18	Texas	$26,389	$13
   19	Delaware	$26,277	$13
   20	Virginia	$26,144	$13

   Average front end supervisor salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	House of Blues	$37,153	$17.86
   2	Mimi's Cafe	$35,836	$17.23
   3	CVS Health	$35,833	$17.23	59
   4	P&S Surgical Hospital	$35,523	$17.08	6
   5	Wegmans Food Markets	$34,994	$16.82	7
   6	Price Chopper Supermarkets-Market 32	$34,517	$16.59
   7	Bristol Farms	$34,148	$16.42	3
   8	Total Wine & More	$32,990	$15.86	11
   9	Koch Industries	$32,921	$15.83
   10	Techtronic Industries TTI	$32,625	$15.69	2
   11	Live Nation Entertainment	$32,376	$15.57	15
   12	Kroger	$31,840	$15.31	354
   13	Fresh Thyme	$31,547	$15.17	21
   14	Whole Foods Market	$30,935	$14.87	95
   15	Rio Tinto	$30,762	$14.79	2
   16	Gopuff	$30,159	$14.50	18
   17	Micro Center	$29,841	$14.35	8
   18	Native Sun	$29,436	$14.15
   19	Fiesta Mart	$29,074	$13.98	3
   20	The Rittenhouse	$28,647	$13.77	1

4. Writing a front end supervisor job description

   A front end supervisor job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a front end supervisor job description:

   Front end supervisor job description example

   FULL TIME Customer Support Specialist
   
   At Home (NYSE: HOME) is the leading home decor superstore that dedicates more space per store to home decor than any other player in the industry. We are focused on providing the broadest assortment of products for any room, in any style, for any budget. We utilize our space advantage to out-assort our competition, offering over 50,000 SKUs throughout our stores. Our differentiated merchandising strategy allows us to identify on-trend products and then value engineer those products to provide desirable aesthetics at attractive price points for our customers. Over 70% of our products are unbranded, private label or specifically designed for us. We believe that our broad and comprehensive offering and compelling value proposition combine to create a leading destination for home decor with the opportunity to continue taking market share in a large, fragmented and growing market.
   
   If you are a motivated, enthusiastic rock star who enjoys a fast-paced team environment laced with challenges and opportunities, you are coming to the right place, come join a FUN team - APPLY TODAY!
   
   Our Full-Time Team Members perform a variety of tasks as directed by leadership, assists in other areas of the warehouse as needed and follows proper safety and security procedures.
   Summary of Key Roles & Responsibilities:
   Provides customers a positive shopping experience Regularly performs Manager on Duty (MOD) functions. Responsible for building opening and closing tasks which includes timely openings, operational readiness, troubleshooting, team management, and building security. Partners with General Manager (GM), or in GM's absence, District Manager, on non-standard issues as they arise. Manages all front end audit and cash compliance responsibilities. Ensures team is trained in the processing of all transactions per policy. Performs cashier duties accurately while processing all transactions per policy. Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in all areas excluding receiving. Maintains conditioning and housekeeping (inside and out) standards Timely and thorough incident reporting compliance. Submits facilities, IT, and store communication requests as needed. Drives productivity by training, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Performs and trains team on all customer support responsibilities Operates all equipment in a safe manner per directed procedures. Ensures a safe working and shopping environment while minimizing shrink and damages. Plan, delegates and monitors tasks ensuring they are performed in the most efficient manner adhering to policy and procedures.
   Competencies:
   Contributes to a customer focused environment while demonstrating excellent service. Communicates clearly with customers, team and leadership. Reliable and trustworthy Ability to work effectively independently and within a team to perform all tasks as assigned. Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution. Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business
   Qualificat
   
   At least 18 years old
   
   High School Diploma/Equivalent
   
   At least 12 months of retail, restaurant or customer service supervisory/management experience
   
   Ability to work a flexible schedule including nights, weekends, and some holidays
   
   Ability to lift a minimum of 50 lbs., team lift 100 lbs.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right front end supervisor for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your front end supervisor job on Zippia to find and recruit front end supervisor candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting front end supervisors requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new front end supervisor

   Once you've found the front end supervisor candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new front end supervisor. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a front end supervisor?