Front end supervisor job description

FULL TIME Customer Support Specialist

At Home (NYSE: HOME) is the leading home decor superstore that dedicates more space per store to home decor than any other player in the industry. We are focused on providing the broadest assortment of products for any room, in any style, for any budget. We utilize our space advantage to out-assort our competition, offering over 50,000 SKUs throughout our stores. Our differentiated merchandising strategy allows us to identify on-trend products and then value engineer those products to provide desirable aesthetics at attractive price points for our customers. Over 70% of our products are unbranded, private label or specifically designed for us. We believe that our broad and comprehensive offering and compelling value proposition combine to create a leading destination for home decor with the opportunity to continue taking market share in a large, fragmented and growing market.

If you are a motivated, enthusiastic rock star who enjoys a fast-paced team environment laced with challenges and opportunities, you are coming to the right place, come join a FUN team - APPLY TODAY!

Our Full-Time Team Members perform a variety of tasks as directed by leadership, assists in other areas of the warehouse as needed and follows proper safety and security procedures.
Summary of Key Roles & Responsibilities:


Provides customers a positive shopping experience Regularly performs Manager on Duty (MOD) functions. Responsible for building opening and closing tasks which includes timely openings, operational readiness, troubleshooting, team management, and building security. Partners with General Manager (GM), or in GM's absence, District Manager, on non-standard issues as they arise. Manages all front end audit and cash compliance responsibilities. Ensures team is trained in the processing of all transactions per policy. Performs cashier duties accurately while processing all transactions per policy. Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in all areas excluding receiving. Maintains conditioning and housekeeping (inside and out) standards Timely and thorough incident reporting compliance. Submits facilities, IT, and store communication requests as needed. Drives productivity by training, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Performs and trains team on all customer support responsibilities Operates all equipment in a safe manner per directed procedures. Ensures a safe working and shopping environment while minimizing shrink and damages. Plan, delegates and monitors tasks ensuring they are performed in the most efficient manner adhering to policy and procedures.


Competencies:


Contributes to a customer focused environment while demonstrating excellent service. Communicates clearly with customers, team and leadership. Reliable and trustworthy Ability to work effectively independently and within a team to perform all tasks as assigned. Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution. Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business


Qualificat


At least 18 years old

High School Diploma/Equivalent

At least 12 months of retail, restaurant or customer service supervisory/management experience

Ability to work a flexible schedule including nights, weekends, and some holidays

Ability to lift a minimum of 50 lbs., team lift 100 lbs.

The Retail Supervisor works closely with store leadership to train the store team. They drive exceptional customer service and meet business results by achieving revenue, margin, and operational targets. This role also deploys resources to meet the needs of the store, guiding the team through competing priorities and ensuring effective execution. The Retail Supervisor works with store leaders to carry out important processes within the store, including employee interviews, scheduling, store maintenance, and performance management.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities

* Drives a positive customer experience by building relationships and providing solutions to their needs.

* Applies sales experience, knowledge, and expertise to act as the subject matter expert in each department. This includes validating product pricing, signage, availability, and display functions of all ad items.

* Provides ongoing coaching, training, and motivation to team members and other store personnel as needed to achieve sales goals and highest standards of customer service.

* Resolves customer service escalations in-person and on the phone.

* Ensures smooth and accurate customer processing to maximize the customer and employee experience.

* Ensures store is prepared for truck arrivals, accurately records and safely handles merchandise, and processes all product paperwork.

* Executes home delivery, send backs, and damage claims according to standard operating procedures.

Basic Qualifications

* 1 year of leadership experience

* 1 year of experience in sales, customer service, operations, or related fields

Preferred Qualifications

* Associate degree or higher in business or related field

* 1 year of consumer electronics industry experience

* Supervisory experience

* Previous experience with coaching and recognition

: Responsible for the total financial accountability of the store involving the supervising of 10 to 20 cashiers, cross-trained cashiers and two financial clerks. Maintans a positive company image by being courteous and professional in all situations with customers and employees.
ESSENTIAL JOB FUNCTIONS
• Count Safe Funds Prior to store opening – log on safe verification form found on Daily Deposit Ledger
• Prepare Cashier-at-a-Glance to insure coverage for breaks and lunches
• Prepare tills for cashiers, cross-trained cashiers
• Verify a till for yourself to run a register when needed to relieve cashiers for lunch, breaks or to get register lines down
• Call in change order
• Complete accountability of tills for cashiers for previous day’s business
• Prepare deposit slips – banking – for previous day’s business – log information of Daily Deposit Ledger, apply Garda Tracking Label to bank deposit bag or fill out Armored Car Manifest whichever one is applicable for your location
• Prepare daily cash reports by using Excel Spreadsheets
• Run reports and verify information as per financial procedures
• Perform transaction and post voids to ensure accuracy for customer and cashier
• Approve merchandise returns if subtotal is greater than $24.99 but less than $100.00
• Approve merchandise returns if purchase receipt was not present
• Approve all credit card refund slips
• Approve all customer and employee holds
• Use UV light to check for any concerns on large bills ($50’s or $100’s)
• Make change or give loans when needed
• Issue correctives (written or verbal) when code of conduct issues are violated
• Issue a monthly Point of Sale evaluation for each cashier running a register
• Keep a running total of all tenders not processed through Retail J Register Systems
• Address and correct any financial procedure issues found during periodic financial audit from corporate auditing personnel
• Train new cashiers or schedule a seasoned cashier to do so
• Responsible for submitting any schedule changes or days off to retail secretary which you have okayed for your cashiers and financials to have off, which will be subject to management’s final approval
• Coordinate daily absentees and forward to secretary on a weekly basis
• Answer incoming calls using appropriate phone etiquette
• Be able to communicate with Auditing, Accounting, District Manager, I.S. Department and any other Corporate Personnel when opportunities occur in the financial area
• Count Safe Funds prior to store closing – log on safe verification found on Daily Deposit Ledger
• Maintain a neat, orderly and professional financial area
• Maintain the financial paperwork filing (daily, weekly, monthly) using instructions found in financial procedures
• File all “More” loyalty program applications alphabetically and forward these applications according to advertising schedule and make sure cashiers are following guidelines for imputing this information into Retail-J register
• Place service calls to appropriate personnel for register equipment, financial equipment, etc. when functioning improperly
• Make closing announcements according to Policies and Procedures Manual
• Order supplies for the financial department
• Perform other duties assigned by management
Special abilities, required skills, or education needed to perform the essential job functions : Prior knowledge in bookkeeping or bank teller, 10 key calculator, and supervising experience preferred.
Physical demands of the job : Walking from one area to another frequently; some standing is required; ability to negotiate stairs going to & from financial area
OSHA Standards : This job is classified as a category “3” for being at risk or exposure to HIV, hepatitis, and other infectious diseases.