Front End Supervisor

Top Front End Supervisor Skills

Below we've compiled a list of the most important skills for a Front End Supervisor. We ranked the top skills based on the percentage of Front End Supervisor resumes they appeared on. For example, 27.2% of Front End Supervisor resumes contained Customer Service as a skill. Let's find out what skills a Front End Supervisor actually needs in order to be successful in the workplace.

The six most common skills found on Front End Supervisor resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Front End Supervisor jobs:
  • Mixed paint and delivered paint selection suggestions while offering excellent customer service.
  • Provide customers with excellent customer service while managing fellow cashiers.
  • Monitored transactions to ensure excellent customer service.
  • Provided excellent customer service and ensured satisfaction.
  • Interpreted and communicated corporate policies, procedures in adherence with high standards of customer service and Home Depot core values.
  • Developed strong customer services skills and respected by upper management in the store and district managers throughout the Northeast.
  • Provided top tier customer service on a daily basis by actively listening to their concerns and giving appropriate feedback.
  • Major Tasks: Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Trained associates, handled most customer service, and ensured the customers left happy.
  • Assist customers and had to ensure the highest level of customer service.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Provide excellent customer service and maintain a well organized work station.
  • Performed customer service related duties such as refunds and price adjusting.
  • Train and evaluate personnel in sales and customer service skills.
  • Handled all customer service inquiries.
  • Supervised front-end employees Counted down and balanced the registers Provided exceptional customer service
  • Assign employees daily tasks Administer employee breaks Assist with customer service issues
  • Cashier Train new cashiers Customer service Authorize and override any necessary transactions Monitor cashiers Balance and loan cash
  • Job Description: Customer Service Supervised Cashiers Managed the Cash Registers Replenished the Shelves Hosted Birthday Parties Hosted Craft Demonstrations

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2. Front End Associates

high Demand
Here's how Front End Associates is used in Front End Supervisor jobs:
  • Trained and supervised front end associates to ensure compliance with established operating policies and procedures.
  • Directed responsibility for Front End associates.
  • Led a team of 40+ cashiers, sales and front end associates including scheduling, operations and training.
  • Train, supervise and oversee front end associates and ensure that they comply with operating policies and procedures.
  • Front End Supervisors ensure Front End Associates provide customers with fast, friendly, accurate and safe service.
  • Trained, supervised and mentored all new front end associates on corporate procedures and customer satisfaction techniques.
  • Conduct daily huddles with front end associates to discuss various customer service issues and concerns.
  • Supervised front end associates and authorized all returns, exchanges, overrides and repairs.
  • Provide instruction and assign tasks to 15-25 front end associates on a daily basis.
  • Assist in scheduling, coaching and evaluations of front end associates.
  • Managed a team of 5-20 front end associates at per shift.
  • Schedule front end associates to ensure proper store coverage.
  • Train cashiers/front end associates according to company policies.
  • Ensured quality customer service with front end associates.
  • Maintain job duties for front end associates.
  • Prepared work schedules for front end associates.
  • Managed staff of front end associates.
  • Trained and Managed Front end Associates.
  • Observe scheduled shift operating hours.Manage breaks and lunches for front end associates.
  • Cash office verification Trainer Supervising front end associates Star Quality Customer Service Operate cash register Maintained merchandise presentation

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3. Process Merchandise Returns

high Demand
Here's how Process Merchandise Returns is used in Front End Supervisor jobs:
  • Monitor inventory control and process merchandise returns and price adjustments.
  • Process merchandise returns and exchanges and issue refunds, credits, or change due to customers.
  • Process merchandise returns and exchanges, run cash register, and blow up balloons.
  • Supervised staff of 10 refund clerks to process merchandise returns from members.
  • Process merchandise returns, markdowns and reconcile inventory.
  • Process merchandise returns and exchanges.
  • Provide superior customer service CashierProcess merchandise returnsTrainer & Development Administer light bookkeeping
  • Greet customers entering establishments Process merchandise returns and exchanges.
  • Process merchandise returns and exchanges, * Balance cash register.
  • Process merchandise returns and exchanges Receive payments by cash, checks, and credit cards Balanced register tills at business close

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4. Supervisory Involvement

high Demand

5. Sales Floor

high Demand
Here's how Sales Floor is used in Front End Supervisor jobs:
  • Monitored sales floor to ensure customer satisfaction.
  • Assist in other duties in the store such as running the sales floor and performing manager on duty functions.
  • Helped customers in locating stock and provided merchandise information to customers for sale on sales floor and by phone.
  • Assisted with opening/closing of store; assisted other team members with stocking and zoning of sales floor.
  • Trained new employees in all departments including; cashier, customer service, and sales floor.
  • Provide great customer service, work/ clean/ stock the sales floor, ring up customers items.
  • Monitored sales floor as floating supervising for flooring, plumbing and electrical departments as needed.
  • Assured stock levels on the sales floor are maintained and organized at all times.
  • Send items to Return-To-Vendor or return valuable items back to the sales floor.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Handle all returns, direct work flow and supervise cashiers/sales floor associates.
  • Trained new employees on the sales floor and in training classes.
  • Processed all returns efficiently to the sales floor.
  • Stock sales floor with fast fashion inventory.
  • Supervised cashiers and sales floor employees.
  • Prepared merchandise for sales floor.
  • Maintain a clean sales floor.
  • Managed the sales floor efficiently Deterred theft by always being conscience of customers throughout the store.
  • Operated computerized cash register system Provided exceptional customer service Restocked, organized, and recovered sales floor Trained and oversaw other cashiers
  • Train new employees Ordered for floral division Manage Inventory Sales floor restock Price management Customer Service Front end cashier management

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6. Front-End Supervisor

high Demand
Here's how Front-End Supervisor is used in Front End Supervisor jobs:
  • Experienced front-end supervisor with depth in recruiting training mentoring coaching and developing staff in large consumer-focused store operations.
  • Promoted from associate to seasonal supervisor then front-end supervisor based on exceptional skill and work ethics.
  • Managed front-end supervisory function, including check cashing, debit and credit card authorization, as well as pricing inquiry resolution.
  • Advanced from cashier, to garden center cashier, to returns cashier, to head cashier, to front-end supervisor.
  • Started out as a cashier, worked service desk and ended up a front-end supervisor making sure front-end ran okay
  • Worked as a cashier and stock clerk, promoted to front-end supervisor shortly before store closed.
  • Hired as a carry-out then advancing in the company as a cashier and Front-End Supervisor.
  • Helped open a new Old Navy store in 2000; promoted quickly to Front-End Supervisor.
  • Promoted from cashier to Layaway to Customer Service to Front-End Supervisor within first year.
  • Promoted from cashier to front-end supervisor within the first six months of employment.
  • Assisted as front-end supervisor and trained each new associate on the retail operations.
  • Second highest level front-end supervisor managing a diverse staff of approximately 15 employees.
  • Hired as Courtesy Clerk, promoted to Cashier and then to Front-End Supervisor.
  • Provided training and supervision of cashiers as well as for secondary Front-End supervisors.
  • Served as a Front-end Supervisor, supervising approximately 20 Sales Checkers.
  • Appointed front-end supervisor after three months as a Store Associate.
  • Promoted to a front-end supervisor after one year.
  • Promoted from Cashier to Front-End Supervisor in 1997.
  • Promoted to front-end supervisor Completed and checked inventory for accuracy
  • Supervised Cashiers/Worked at Customer Service Desk Promoted to checkout/front-end supervisor position within three months Developed leadership skills and excelled in customer service

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7. Front End

high Demand
Here's how Front End is used in Front End Supervisor jobs:
  • Analyzed and efficiently managed front end inventory for supplies ordering.
  • Front End Supervisor: train and supervise cashier and assistants to ensure they are working fast, efficient, and correctly.
  • Ensured that eating areas and the front end were clean and in compliance with OSHA and company guidelines.
  • Front End Supervisor of a large volume Cafe operation in a contract account at Saint Xavier University.
  • Helped control shrink while a front end supervisor by enforcing company policy and paying attention to detail.
  • Supervised 28 front end cashiers and coached in handling difficult customers and point of sales.
  • Reduced waiting time for customer on the front end by providing quick service.
  • Assisted in maintaining payroll budgets and expenses for the front end.
  • Provided support to other departments for all front end processes.
  • Achieved Front End Supervisor position within 5 months of employment.
  • Managed front end of the store, including all cashiers.
  • Scheduled all front end employees for the work week.
  • Revamped several front end processes to streamline good service.
  • Trained 23 new cashiers and front end clerks.
  • Monitored loss prevention for Front End of Store.
  • Manage the front end and cashiers.
  • Train all new employees on the front end.
  • Provide customer service, stocking, set up planograms, cashier, manage front end.
  • Store Accountant Balanced registers and prepared deposits - Front End Supervisor Supervised all front-end employees including cashiers and customer service.
  • Front end cashier Customer service Inventory Stock Scheduling

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8. Service Desk

high Demand
Here's how Service Desk is used in Front End Supervisor jobs:
  • Maintained the customer service desk, including authorizing refunds, exchanges, price adjustments, and voids on merchandise.
  • Prepare start funds for cash registers; issue cash advances to the Service Desk and change fund when needed.
  • Worked on the sales floor, in the customer service desk, and as a front-end cashier.
  • Keep track of all money advanced to the cash registers, Service Desk and change fund.
  • Supervised up to 30 associates and provide direction to all customer service desk associates.
  • Supervised Multiple Areas(Front-End, Money Center, Accounting Office, Service Desk)
  • Service desk, customer service, returns and exchanges, and stocking shelves.
  • Managed customer service desk, held keys, trained new employees.
  • Trained and coached all checkout service and service desk associates.
  • Maintained neat, and organized safe front end/service desk area.
  • Supervised fast and efficient cash register and service desk operations.
  • Clean shelves, counters, and the customer service desk.
  • Supervised and assisted service desk and check stand employees.
  • Ensured proper coverage at the front end/service desk.
  • Handled the service desk and customer relations.
  • Take charge of entire front end 20 registers and 3 service desk registers,Account for returns.
  • Supervised cashiers, baggers, and service desk employees.
  • Worked the customer service desk Assisted the cashiers in cash transactions and customer concerns Handled returns and exchanges
  • Front End Supervision over 10-15 employees * Accounting and monthly sales records * Scheduling * Assisting customers at service desk
  • Back up cashier,back up paint,back up tool rental,back up service desk,back up hardware.

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9. Customer Complaints

high Demand
Here's how Customer Complaints is used in Front End Supervisor jobs:
  • Guaranteed positive customer experiences and resolved all customer complaints that could not be immediately resolved by cashiers.
  • Managed daily operations for 7 front-end staff while resolving irate customer complaints diplomatically.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Handled customer complaints and oversaw general customer experience.
  • Recommended corrective action to address customer complaints.
  • Provided customer satisfaction and resolves customer complaints.
  • Communicated with staff and management concerning issues such as employee welfare, customer complaints, and safety concerns.
  • Managed Front-end activities, including scheduling staff, working with customers, resolving customer complaints and fixing equipment.
  • Take down customer complaints and come up with a solution to the issue at hand.
  • Resolved an average of 10 customer complaints per month regarding sales and service.
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
  • Respond to customer questions; understood and resolved customer complaints.
  • Ensured purchases, returns, and customer complaints handled properly.
  • Answered customer s questions and resolved customer complaints.
  • Handled customer complaints and refunds.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Supervised employees on cash registers and dealth with customer complaints.
  • Managed all cashiers and front end employees Dealt with Customer complaints, and resolved in a timely manner.
  • Open and closes the store Count registers and assist customers Answer phones and handle customer complaints
  • Provide prompt, friendly, curteous customer service,handling customer complaints.

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10. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Front End Supervisor jobs:
  • Supervised and coordinated activities of associates engaged in cash and credit card transactions.
  • Receive payment in the form of cash, checks, or credit card transactions and assists customers with various questions.
  • Conducted staff meetings, prepare front-end schedules, manage front-end processes, Customer Relations, research credit card transactions.
  • Operated a cash register for cash, checks and credit card transactions with 98% accuracy.
  • Cash handling-accuracy, handling returns, and credit card transactions in a fast paced environment.
  • Operated a cash register to process cash, check and credit card transactions.
  • Processed credit card transactions, credits and returns, checked out customers.
  • Handle cash and loan pickups as well as credit card transactions
  • Processed credit card transactions during the checkout process.
  • Authorize check and credit card transactions.
  • Operate a cash register for cash, check and credit card transactions Review account information and charges with guests during check-out.
  • Handled cash, checks, and credit card transactions(POS) Merchandised inventory and maintained sales floor.
  • Process cash,checks, debit, and credit card transactions.
  • cash and credit card transactions.
  • Handle money, Debit and credit card transactions Stock merchandise Register Audits
  • Supervised Cashiers and Customer Service Handled cash and credit card transactions Performed customer service duties Processed return merchandise Handled Special Orders

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11. Company Policies

high Demand
Here's how Company Policies is used in Front End Supervisor jobs:
  • Executed operational best practices supporting company policies, regulations, and standards.
  • Interpreted company policies to workers and enforced safety regulations.
  • Implemented and demonstrated company policies.
  • Oversee cash transactions, cash reconciliations, account payments, account receivables and other accounting duties according to company policies.
  • Assist the Store Manager and Assistant Manager in supervising all store personnel in accordance with company policies and standards.
  • Provide excellent customer service and oversight of front-of store tasks in accordance with all company policies and procedures.
  • Comply with all store rules, Company policies, safety requirements, security standards and all local.
  • Oversee sales, inventory control, visual merchandising, shrink, administration and compliance to company policies/procedures.
  • Provide customer service and oversight of front-of-store activities in accordance with all company policies and procedures.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Trained new and existing staff to ensure compliance with company policies and procedures.
  • Trained cashiers and sales associates on touch screen cash registers and company policies
  • Follow company policies and procedures through proper handling of all transactions.
  • Train newly hired cashiers on accounting procedures and company policies.
  • Trained the customer service on company policies and regulations.
  • Handled damaged and returned goods according to company policies.
  • Ensured company policies and procedures were followed.
  • Enforced Costco's company policies.
  • Staff training, staff evaluations and insure that all staff is following company policies.
  • Supervised 20 plus cashiers on all company policies and customer service practices.

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12. Loss Prevention

high Demand
Here's how Loss Prevention is used in Front End Supervisor jobs:
  • Handled inventory shrinkage and loss prevention by monitoring loss prevention programs, identifying and managing shoplifters.
  • Perform risk analysis and mitigation, identifying and addressing potential loss prevention and safety matters.
  • Monitored all customer interaction and provided loss prevention.
  • Preformed cash wrap duties, assisting customers, supervising employees, loss prevention procedures, auditing registers, and counting deposits.
  • Mitigated theft and fraud by staying aware of theft indicators and having constant communication with management and loss prevention team.
  • Distributed all departmental reports to corporate personnel, Store Operations, Executive Staff and Loss Prevention personnel.
  • Handled operations of front end, cash office and assisted human resources and loss prevention.
  • Worked with Loss Prevention and cashiers in maintaining and following procedures to minimize inventory losses.
  • Aided in loss prevention and work in partnership with local law enforcement to prosecute offenders.
  • Participated as required in special projects for Loss Prevention, Risk and Audit.
  • Conducted Loss Prevention and Human Resource investigations (theft and/or harassment).
  • Retail sales, merchandising and stocking, and loss prevention.
  • Decrease in theft due to loss prevention training.
  • Direct loss prevention initiatives, weekly sales comparisons.
  • Perform audits for Loss Prevention and visits.
  • Assisted with loss prevention and product management.
  • Understand the Loss Prevention Awareness Program.
  • Collaborated with management and security in regards to loss prevention.
  • played an important roll in the Loss Prevention Team.
  • Responded to safety and loss prevention incidents.

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13. Bank Deposits

high Demand
Here's how Bank Deposits is used in Front End Supervisor jobs:
  • Perform bank deposits and withdrawals according to established policies.
  • Maintain safe, count currency, prepare bank deposits, receive/disburse petty cash, and balance cashier tills.
  • Cashier, wine, spirit, and beer sales, customer service, balancing tills, creating bank deposits
  • Counted down and balanced all register drawers, prepared bank deposits and counted out change orders.
  • End of shift cash closeout - audit each cash drawer, produce nightly bank deposits.
  • Completed financial reporting for each cashier at the end of their shifts for bank deposits.
  • Prepared approximately $18K daily for bank deposits; loaned cash out to registers.
  • Handled large volumes of cash, verified funds and made daily bank deposits.
  • Scheduled employee breaks and lunches and balanced cash drawers and prepared bank deposits.
  • Handle payroll check cashing, government checks, and perform bank deposits.
  • Ensured bank deposits were properly filled out and accurate for morning drops.
  • Verify cashier totals, bank deposits and accounts receivables.
  • Cash pick-ups and bank deposits conducted to company policy.
  • Processed daily cash order and bank deposits.
  • Counted cash drawers and made bank deposits.
  • Tallied daily receipts and made bank deposits.
  • Counted down tills and prepared bank deposits.
  • Manage accounting office tasks by verifying daily bank deposits and assisting accounting office associates with researching register overages and shortages.
  • Counted and reset all store registers for the days' work and created bank deposits.
  • Do store's paperwork and bank deposits .

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14. Retail Store

high Demand
Here's how Retail Store is used in Front End Supervisor jobs:
  • Provided customer service and assisted in maintaining retail store operations.
  • Managed 15 cashiers, reviewed money reports, verified register tills, and scheduled cashiers at an $18M retail store.
  • Managed front end cashiers at a high volume retail store, resolved negative issues that came up with customers.
  • Developed and implemented action plans to improve efficiency and throughput of sales for a Fortune 500 retail store.
  • Obtained and received merchandise, totaled bills, accepted payments and made change for customers in retail store.
  • Supervised a team of 10 plus team members at a big box retail store.
  • Managed shift of 18 cashiers / customer service specialists in high-volume sports retail store.
  • Supervised up to 20 front end cashiers at a time at busy retail store.
  • Launched grand opening of new retail store as Customer Service Supervisor.
  • Worked with employees to implement Plan-O-Grams within a retail store.
  • Set up new retail store to corporate plan-o-grams.
  • Supervised and trained cashiers in a retail store.
  • Retail store selling brand-name goods at discount prices.
  • Provided supervision of front end of retail store.
  • Maintained a clean and appropriate retail store.
  • Manage front end of retail store.
  • Managed front end of high-volume retail store; maintained customer service standards Performed daily cash reconciliations
  • Retail Managed retail store, daily opening and closing procedures, trained new cashiers, and taught company policies.
  • Retail Store: Planograms, Store cleanliness, Overrides/Manager Approval, Customer Service
  • Maintained the front end of retail store - Counted drawer - Operated cash register - Upheld the highest level of customer service

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15. Phone Calls

average Demand
Here's how Phone Calls is used in Front End Supervisor jobs:
  • Answer phone calls, take care of customers with return and exchanges, as well as complaints and price adjustments.
  • Assisted guest with questions and concerns, checked guest in and out, answered phone calls for reservations and modifications.
  • Assisted various departments with customer service involving price checks, directing phone calls to appropriate departments and in-house customer satisfaction.
  • Screen and direct phone calls and customers as appropriate; refer complaints to appropriate department staff member for resolution.
  • Key holder, working with money, customer service, cashier, and answering phone calls.
  • Performed administrative tasks such as answering phone calls, maintaining records, and inventorying equipment.
  • Manage customer service area, take phone calls, lead the shift team at the registers
  • Answer and route phone calls, take and route messages as needed.
  • Answer phone calls and transfer calls to associates as requested.
  • Answered telephone calls and directed them to the appropriate department.
  • Answered phone calls and transferred them to the various department.
  • Dispatched phone calls to technicians for technology services to clients.
  • Conduct supervisor phone calls dealing with critical customer issues.
  • Answer all incoming telephone calls.
  • Answered and directed phone calls.
  • Monitored checkout lines to keep customer's experience brief and enjoyable Answer telephone calls.
  • Required to answer telephone calls in a timely manner and re-route as needed.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Answer and direct phone calls Cash Office Associate * Balance safe and all register tills from previous day's sales.
  • Processed customer purchases and returns Provided resolution to customer concerns Fielded phone calls and inquiries Provided support to cashiers as needed

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16. POS

average Demand
Here's how POS is used in Front End Supervisor jobs:
  • Cash management, store reports, prepared daily deposits, and balanced tills (registers) for daily start-up.
  • Learn to troubleshoot POS system and work with POS coordinator to ensure prompt correction of pricing and scanning problems.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Bank deposit drops, cash register balances, change, end of day deposits.
  • Out of 150 people I was selected to stay and got the supervisor position.
  • Operated a POS system to itemize and complete an average of 100 customer purchases.
  • Work with Day to Day Management to build the customer service and positive environment.
  • Provide overrides, unlock products and ensure each customer's experience ends positively.
  • Worked directly with customers to achieve positive experiences and returns to company stores.
  • Check customers out as quickly as possible, while being friendly and efficient.
  • Promoted to position of supervisor with in only 3 months after hire.
  • Encourage employees to reach and acquire company goals with positive reinforcement.
  • Collect money from registers and customer service booth for bank deposits.
  • Balanced cashier drawers, bank deposits, and the store safe.
  • Complied with cash office procedures and the preparation of deposits.
  • Received all payments and responsible for posting sales daily.
  • Involved in training new employees for the cashier position.
  • Trained new hires at their respective positions.
  • Reported technical issues with POS systems to IT, and any other issues to it's proper department.
  • Coached and trained cashiers Tracked selling metrics Handled difficult guest issues Daily Grada deposit Cut and added hours to schedule

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17. Sales Goals

average Demand
Here's how Sales Goals is used in Front End Supervisor jobs:
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Drive optimal customer satisfaction, work on team building skills, and participate in driving daily sales goals and reducing shrink.
  • Trained and encouraged 20+ front-end associates in customer satisfaction based processes and lead them to strive for exceeding sales goals.
  • Worked directly with leads, clients, and upper management to achieve daily floor sales goals while managing 12-16 cashiers.
  • Managed lines of cashiers ensuring that the company's sales goals and metrics were met and customers were satisfied.
  • Increased check out speed and to increase sales goals and production of all team members while maximizing productivity.
  • Contributed to exceeding sales goals by engaging with customers and merchandising in an enticing fashion.
  • Managed front end operations including cash office auditing, asset protection and met sales goals.
  • Set and achieved personal sales goals while supporting the goals of the company.
  • Exceeded sales goals set forth by management becoming one of the top sellers.
  • Devised incentive programs for employees to increase sales goals and productivity.
  • Set daily sales goals based on weekly and monthly store goals.
  • Supervised and mentored eight store associates while attaining maximum sales goals.
  • Maintain required sales goals by up selling various promotional items.
  • Assist in setting associate sales goals and monitoring performance.
  • Helped drive sales goals and achieve monthly quotas.
  • Created comprehensive presentations to meet organizational needs Implemented sales goals launching new products.
  • Processed weekly deposits for armored service Constantly met and exceeded corporate designated sales goals
  • Ensured that all sales are being tendered and/or returned correctly Helped drive sales goals and achieve monthly quotas.
  • Oversee all cashiers * Audit cahier drawers and vault everyday * Assist customers with any questions * Meet sales goals every quarter

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18. Customer Questions

average Demand
Here's how Customer Questions is used in Front End Supervisor jobs:
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Served as customer service representative for any customer questions or concerns.
  • Stocked shelves, provided customer service, answered customer questions, recommended merchandise, assisted customers in locating items.
  • Address and resolve customer questions, issues, requests and complaints in accordance with Saver's policies and procedures.
  • Supervised 10 employees, oversaw cashiers, counted tills, answered customer questions about products & policies.
  • Handled customer questions, complaints for cashiers / sales associates in place of Merchant Manager.
  • Answered customer questions and helped customers check on orders, items and scheduled deliveries.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Answer customer questions and provide information on procedures or policies.
  • Handled customer questions, complaints, returns and exchanges.
  • Answer customer questions on product price and availability.
  • Handle customer questions, complaints and issues.
  • Handle all customer questions and concerns.
  • Answer customer questions regarding store merchandise.
  • Answer front desk customer questions.
  • Addressed customer questions and complaints.
  • Counted cash vault; opened and closed the cash office Responsible for responding and handling customer questions, complaints and concerns
  • Supervised cashiers, assisted customers on the checkouts, answered customer questions pertaining to service or merchandise.
  • Assisted customers with item selection Maintained integrity and cleanliness of the sales floor Answered customer questions regarding store merchandise.
  • Answered customer questions regarding store merchandise, department information and pricing.Handled cash stock and inventory balances.Facilitated accurate markdowns and monthly inventories.

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19. Customer Relations

average Demand
Here's how Customer Relations is used in Front End Supervisor jobs:
  • Handled customer relations issues in accordance with company policy and promoted a positive shopping experience.
  • Attained Five Star Customer Service designation for exceptional customer relations management.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Handled customer relations and resolved customer service issues.
  • Modeled and enforced excellent customer relations.
  • Oversee employees in their daily duties (operating cash registers, stocking shelves, and customer relations).
  • Analyzed operations results for multiple Sam's facilities to ensure quality assurance and customer relations standards were met.
  • Resolve customer complaints, and maintained good customer relations, and directed the work of other workers.
  • Provided positive customer relationships, displayed excellent services to shoppers, and attended to customer inquiries.
  • Hired, trained and evaluated personnel in sales, marketing, and customer relations.
  • Maintained excellent customer relations through building relationships, trust, and delivering results.
  • Supervised cashiers at store's front end Managed customer relations dept.
  • Handle customer relations with skills in communication and problem solving.
  • Lead a team of retail professionals in customer relations.
  • Assisted cashiers with transactions and customer relations issues.
  • Handled customer relations and resolved complaints Ensured store met health inspections
  • Front End Key holder, responsible for cahiers transactions, Managing cashiers drawers and Customer Relations.
  • Trained new employees Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Oversee all scheduling for front end staff Installed Sales Coordinator: Developed highly empathetic customer relationship.
  • Handle customer relations Balance drawers and make deposits Schedule employee breaks

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20. Product Knowledge

average Demand
Here's how Product Knowledge is used in Front End Supervisor jobs:
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Provided training to associates on customer service, product knowledge, merchandising, selling skills and safety.
  • Performed training for all employees including product knowledge, Bridal registries, and expert customer service.
  • Manage excellence in communication, customer support, and product knowledge for each vendor's product.
  • Display exceptional product knowledge when assisting a customer in store or over the phone.
  • Trained front-end associates on register procedures, customer service and product knowledge.
  • Trained new cashiers on product knowledge and use of cash register.
  • Provide active training and mentoring on service skills or product knowledge.
  • Assisted customers with general product knowledge and gift registries.
  • Use product knowledge to suggest and up-sell merchandise to customers
  • Assisted customer s w/general product knowledge and Registries.
  • Increase product knowledge as new items are introduced.
  • Learned, referenced and applied product knowledge information.
  • Enhanced product knowledge, utilizing limited resources.
  • Participate in product knowledge classes and training.
  • Excelled in product knowledge and customer service.
  • Maintain product knowledge on a daily basis.
  • Shared product knowledge with customers while making personal recommendations.
  • cashier, open and close, provided customer with product knowledge, and answered phone calls.
  • Scan arriving card packages and ship meet shipping quotes daily product knowledge and execution

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21. Inventory Control

average Demand
Here's how Inventory Control is used in Front End Supervisor jobs:
  • Skilled in handling all facets of operational management including customer service, financial control, sales/marketing, and inventory control.
  • Performed inventory control procedures by checking items for stocking from the manifest/orders.
  • Provided necessary assistance for merchandising, data integrity and inventory control.
  • Maintained inventory control; processed weekly shipments.
  • Ensured that return-to-stock items were handled in a prompt and orderly manner, thereby reducing the negative impact to inventory control.
  • Managed up to 50 employees, responsible for inventory control, scheduling, bank deposits, sales reports and goals.
  • Prepared and implemented break schedules, conducted inventory control and set up merchandise displays as needed.
  • Coordinated with store manager on staffing needs, inventory control, customer service improvement needs.
  • Trained new personnel, customer service, cash handling, and inventory control.
  • Inventory adjustments: loss and damage, inventory control, and price adjustments.
  • Maintained inventory control by ordering and stocking merchandise at front of store
  • Coordinate inventory control, receiving, merchandise, and store maintenance.
  • Handled inventory control and reported weekly shrink.
  • Managed risk and inventory control.
  • Assist with maintaining pricing/inventory controls by ensuring all product UPCs and prices are current in store system.
  • Set planograms, inventory control, dealt with damaged product.
  • Assisted with inventory control by working with the stockers.
  • Handled personal and telephone customer inquiries Managed and trained sales associates Maintained proper register cash flow Assisted with departmental inventory control
  • Manage a team of 4 employees Inventory control and replenishment Complete financial transactions Train new employees on policies and procedures
  • Manage over 20 people * Orientate new employees * Prepare deposits and manage the vault * Inventory control

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22. Customer Returns

average Demand
Here's how Customer Returns is used in Front End Supervisor jobs:
  • Authorized customer returns over a certain dollar amount.
  • Run the customer service desk handling customer returns and complaints, as well as western union and money order services.
  • Handle payment processing, and customer returns with efficient service while ensuring quality customer service at all time.
  • Authorized and ensure validity of customer returns, exchanges, check authorizations, and voids.
  • Handled customer returns and exchanges while maintaining the company's stated policies.
  • Handled all customer returns and proficiently ran customer service desk.
  • Process customer returns, exchanges, distribute rain checks.
  • Oversee customer returns, exchanges, and check authorizations.
  • Process customer returns, exchanges, and price changes.
  • Managed Checkout Department, Special Services and Customer Returns.
  • Perform customer returns and resolve customer complaints and issues.
  • Process customer returns and exchanges according to company policies.
  • Handle customer returns, complaints and customer needs.
  • Handled all customer returns, refunds and complaints/escalations.
  • Authorized customer returns, exchanges and voids.
  • Track and monitor customer returns and exchanges.
  • Handled customer returns and processed refunds.
  • Handle customer returns and or exchanges.
  • Accepted and processed customer returns.
  • Handled customer returns and complaints Supervised front end cashiers

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23. Store Policies

average Demand
Here's how Store Policies is used in Front End Supervisor jobs:
  • Promoted to Front End Supervisor after 2 months of cashiering because of demonstrated success working with customers and learning store policies.
  • Ensured cashiers were aware of price changes, specials, and all changes in store policies and procedures affecting cashiering.
  • Promoted to FES position to help management coach and train employees on store policies and areas of opportunity.
  • Manage cashiers in cashiering activities in areas of purchasing, returns and exchanges, and enforce store policies.
  • Train incoming cashiers in work practices and store policies and insure they are well prepared for customer interaction.
  • Assign duties to workers and train workers in store policies, department procedures, and job duties.
  • Resolve customer service issues; answer inquiries about products, services and store policies.
  • Maintained up to date knowledge of store policies regarding payments, returns and exchanges.
  • Answer customer inquiries and give information regarding procedures and store policies.
  • Remained up-to-date with store policies regarding payments, returns and exchanges.
  • Train new employees in store policies and customer service standards.
  • Assist with new employee training including store policies, services.
  • Implement store policies, while training new team members.
  • Maintained working knowledge of store policies and procedures.
  • Answer customer telephone calls regarding store policies.
  • Implemented and enforced store policies.
  • Monitor all work and ensure compliance for loss prevention, human resources policy, as well as store policies and procedure.
  • Trained all new and incoming employees on store policies and procedures Handled all customer service complaints
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Trained 2-3.
  • Compiled with all produce codes and store policies Developed constructive and cooperative working relationships with others Offer exceptional customer service

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24. Company Standards

average Demand
Here's how Company Standards is used in Front End Supervisor jobs:
  • Maintained quality service by establishing and enforcing company standards relating store condition and customer service levels.
  • Maintain store data integrity by ensuring all damaged and defective merchandise is processed per company standards.
  • Maintain quality service by establishing and enforcing company standards.
  • Recognized multiple times for surpassing company standards of excellence.
  • Maintained company standards of customer service excellence.
  • Cross performing in all assigned areas of the store to ensure that merchandise sizing, ticketing and presentation meet/exceed company standards.
  • Front End Managers maintain quality service by establishing and enforcing company standards and will assess store condition and customer service levels.
  • Set up displays according to company standards and policies to provide an appealing and inviting image to our customers.
  • Organized and maintained twelve cash drawers to company standards; cash-out and end-of-day balance accuracy: 100%.
  • Cross-performed in all assigned departments to ensure that merchandise sizing, ticketing and presentation are to company standards.
  • Monitored production and quality of the all the above functions to insure they met the company standards.
  • Skilled at future planning, employee training, adherence to company standards, and customer relations.
  • Assisted with training, development, and supervision of new employees to meet company standards.
  • Liaised with hiring and safety committee to ensure company standards were being met.
  • Trained future employees in ethics and company standards as well as supervisory development.
  • Supported company standards of selling and customer service while leading by example.
  • Achieve company standards of clean, fresh and friendly.
  • Train employees on register operation to maintain company standards.
  • Follow and abide company standards and policies.
  • Utilize the cashiers productivity report to recognize and coach them to comply company standards.

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25. Staff Members

average Demand
Here's how Staff Members is used in Front End Supervisor jobs:
  • Secured leadership skills by supervising staff members in order to create a cohesive team and create a welcoming environment.
  • Answered multiple phone calls on a daily basis, handled queries and directed to appropriate staff members.
  • Answer phones, greet customers, monitor up to 10 other staff members during a shift.
  • Interviewed, hired, and managed a team of up to 30 diverse staff members.
  • Operate as front line supervisor on implementing store functions through staff members.
  • Trained new cashiers and scheduled staff members for their breaks and lunches.
  • Conducted interviews, hiring, terminating and training of FOH staff members.
  • Provided positive team building and management skills to new staff members.
  • Delegated work duties to individual staff members and scheduling.
  • Train other staff members to perform work activities.
  • Train, motivate and supervise new staff members.
  • Scheduled and supervised 30+ staff members.
  • Evaluated and coached staff members.
  • Recruit and hire staff members.
  • Train and supervises all the staff members and ensures that they comply with the given rules and regulations.
  • Hire, evaluate and counsel staff members Follow corporate disciplinary procedures when required.
  • Trained new staff members Implemented front end policies Handled customers special requests Managed closing duties, including cash drawer
  • Recruited, trained and supervised new staff members .Reviewed staff work and gave comprehensive and constructive feedback.
  • Supervised 15 staff members Managed front end responsibilities Manage cash and receipts Client facing for assistance and complaints
  • Supervised up to 10 staff members *Ensuring breaks given on time *Ensuring all front-end stocking completed *Customer Service *Cashier/bagged groceries/pushed carts

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26. Daily Operations

average Demand
Here's how Daily Operations is used in Front End Supervisor jobs:
  • Managed daily operations, performing a variety of administrative tasks and overseeing staff performance
  • Managed daily operations of vegetables prep areas and kitchen supervising duties.
  • Coordinated the opening and closing procedures of daily operations.
  • Manage daily operations of wholesale distributor showroom.
  • Charged with maintaining daily operations.
  • Directed the front end daily operations and work-flow including assisting customers, training employees, and monitoring and assessing staff performance.
  • Assisted managers with daily operations, weekly team evaluations, goal setting, and company sponsored events/promotions.
  • Assist and support Front End Team Leader and Associate Front End Team leader in Daily operations.
  • Managed daily operations of front end of store including all cash registers within the store.
  • Act in a leadership role to promote outstanding service and ensure smooth daily operations.
  • Oversee the daily operations of 10 to 15 team members in the Frederick facility.
  • Managed daily operations of all cashiers, returns desk, and service desk.
  • Manage and train 25+ associates in daily operations and great customer service practices.
  • Worked closely with management on the daily operations of the department.
  • Executed daily operations of U-scan and U-scan training.
  • Supervised the daily operations of store transactions.
  • Supersized the performance of the store's front end staff, coordinating and streamlining their daily operations.
  • Manage the daily operations and workflow of the Front End.
  • Supervised cashiers with daily operations and change orders Opened and closed cash registers Provide excellent customer service
  • Crab King Executed daily operations Upsold items to customers Was instrumental in computer work

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27. Sales Activities

average Demand
Here's how Sales Activities is used in Front End Supervisor jobs:
  • Managed and coordinated daily sales activities.
  • Supervised a team of 30 store associates throughout sales activities.
  • Analyze sales activities, arrange merchandise displays.
  • Cashier duties Monitored sales activities to maintain the best shopping experience.

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28. Data Entry

average Demand
Here's how Data Entry is used in Front End Supervisor jobs:
  • Executed time-specific data entry price changes and promotions into computer system, and created associated display signage using Microsoft Excel/Power Point.
  • Monitor and implement performance metrics for Billing Coordinators and Data Entry Operators.
  • Documented schedules break relief, stock, data entry, and preparing the store for the next day's opening.
  • Managed customer accounts, solved issues related to products, Documented calls, Data entry, File.
  • Performed daily duties of data entry, answering phones, filing, troubleshooting and troubleshooting customer issues.
  • Performed a variety of reception, insurance and data entry for all patients.
  • Processed refunds, voids, western union, money orders and data entry.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Design, create, proof read projects, and data entry.
  • Verify all media that was keyed for data entry accountability.
  • Verify figures, postings and documents for accurate data entry.
  • Performed data entry, report analysis, trend reports.
  • Performed data entry and basic bookkeeping duties.
  • Performed data entry and cash handling duties.
  • Perform data entry for all inventory and cash reports to maintain an accurate recordkeeping system.
  • Managed front end and multi-line phone system, completed data entry daily.
  • Manage the data entry process and workflow.
  • Supervised cashiers Data entry, Filing Compute and handle large sums of money, processed store deposits for the bank
  • Front End Operations, Managing Cash Office, In-Store Data EntryEvent Manager, Customer Service, Loss Prevention Phone/EmailEtiquette/Live CHATINTERNSHIP Organizational Skills
  • Direct supervision of 20 employees * Customer Relations * Data Entry * Cash Drawer Reconciliation * Loss prevention

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29. Professional Environment

average Demand
Here's how Professional Environment is used in Front End Supervisor jobs:
  • Established and maintained a professional environment for all costumers and associates.
  • Establish and maintain a professional environment.
  • Demonstrated and upheld a professional environment for the Customer and Team Member.
  • Work with other managers to ensure professional environment and complete tasks.
  • Establish and maintain a professional environment ensuring the best possible shopping experience is provided for customers.

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30. Proper Coverage

low Demand
Here's how Proper Coverage is used in Front End Supervisor jobs:
  • Scheduled front-end resources to maintain proper coverage for daily business operations.
  • Managed staff scheduling to ensure proper coverage * Customer service * Employee relations * Balanced cash transactions at end of daily business
  • Schedule all cashiers for proper coverage in the areas of the front end keeping the hourly cap standards for all cashiers.
  • Maintained schedule to ensure proper coverage at the front end of the store to ensure service to guests.
  • Managed all cashier and floor employee breaks, to ensure proper coverage of work stations and equal rotation.
  • Arranged and maintained scheduling to ensure proper coverage at the front end/service desk and cashier registers.
  • Schedule and ensured all proper coverage for front end associate is staffed.
  • Ensured proper coverage was upheld during peak business hours.
  • Maintain the schedule to ensure that I have proper coverage and the front end runs smooth.
  • Front end policies and procedures.Scheduling to ensure proper coverage at the front end.

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31. Corresponding Documentation

low Demand
Here's how Corresponding Documentation is used in Front End Supervisor jobs:
  • Comply with company policies and procedures through proper handling of all transactions and corresponding documentation.
  • Ensured compliance with company policies and procedures through proper handling of alltransactions and corresponding documentation requiring supervisory approval.
  • Ensured compliance to company policies and procedures through proper handling of all transactions and corresponding documentation (i.e.
  • Maintain company policies and procedures through proper handling of alltransactions and corresponding documentation (i.e.

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32. Stock Room

low Demand
Here's how Stock Room is used in Front End Supervisor jobs:
  • Assist with department recovery, fitting room recovery, housekeeping duties, preparation and taking of inventory and stock room organization.
  • Document all coaching situations on Coaching forms; Stock Room (In-Training); Shadowing the Stockroom Lead & or M.O.D.
  • Maximized the activity of the employees by training them in cash office, cashier, fitting room and stock room.
  • Cash management, front end management, key holder, fitting room, sales floor, stock room, customer service
  • Managed cashiers, assisted managers with front end details, worked stock room, customer service, and sales floor.
  • Provided outstanding customer service in duties such as cashier, sales floor, stock room, and fitting room.
  • Assisted customers in the store to locate an item or retrieve items from the back stock room for customers.
  • Started out as a Stock Room Associate, in less than 6 months was offered the FES position.
  • Work in stock room processing new shipments daily and on sales floor when needed
  • Maintain my designated area of the stock room within the Ross store.
  • Assisted with the stocking of the store and stock room operations.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Replenish merchandise from stock room onto the sales floor.
  • Keep track of stock room associate productivity.
  • Worked and supervised the stock room.
  • scan deliveries in, communicate carton expectation from deliveries to the stock room meet all company expectations.
  • Stock room help; assisting with unboxing merchandise from the truck and running it to the floor.
  • Stock Room: Unloading truck and tracking inventory.
  • Cashier Performance Report: 98% * Stock Room.
  • Operate Cash Register and count tills Supervise staff on various shifts Prep inventory in Stock Room and supervise sales floor

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33. Satisfactory Service

low Demand
Here's how Satisfactory Service is used in Front End Supervisor jobs:
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.Resolve guest concerns and complaints quickly.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.Train Front End Clerks and evaluate their performance.

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34. Special Orders

low Demand
Here's how Special Orders is used in Front End Supervisor jobs:
  • Handled complaints ensured special orders were processed in timely and professional manner.
  • Communicated with vendors regarding back order availability and special orders.
  • Total accountability for Operations Departments, Bookkeeping, Cashiers, Pro-Desk, Special Orders, Return Department and Receiving Department.
  • Created and closed special orders for customers at the Customer Service Desk, answered phones and processed returns.
  • Facilitate and approve special orders, including but not limited to doors, windows and blinds.
  • Resolved customer complaints with reference to products, cashier customer service and special orders.
  • Analyzed and approved all special orders, merchandise returns exceeding $500 value.
  • Place special orders or call other stores to find desired items.
  • Keep track of buy-backs, special orders and damaged product.
  • Assisted customers with purchases, returns and special orders.
  • Assist customers with special orders and install sales.
  • Created, maintained & released special orders.
  • Verified customer special orders and requests.
  • Assist customers with special orders.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Apply my skills on the sales floor and also expedite customer special orders and handel any problems that may occur.
  • Complete returns, tax exempt transactions, price matching, special orders and provide quality customer care to shoppers.
  • Processed online and special orders for customers in a timely fashion in accord to companies guidelines.
  • Processed sales, refunds, special orders and layaways at register.
  • Placed special orders and called other stores to find desired items.Administered all point of sale opening and closing procedures.

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35. Orderly Checkout Areas

low Demand
Here's how Orderly Checkout Areas is used in Front End Supervisor jobs:
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Issue receipts, refund, credits, or change due to customers, maintain clan and orderly checkout areas.
  • Maintain clean and orderly checkout areas and organize shelves to maintain proper rotation of product
  • Maintain clean and orderly checkout areas, mopping floors and emptying trash cans.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties.
  • Greet customers entering establishments, Maintain clean and orderly checkout areas.
  • Maintain clean and orderly checkout areas.

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36. Quality Goods

low Demand
Here's how Quality Goods is used in Front End Supervisor jobs:
  • Provided customer services, supervised cashiers, close cash drawers, and ensured customers received excellent service and quality goods

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37. Entire Store

low Demand
Here's how Entire Store is used in Front End Supervisor jobs:
  • Implement customer experience improvements for the entire store to help achieve goal of becoming the number one retailer in the nation.
  • Reorganized entire store stock of costumes (500+ kinds) within 30 work hours, with minimal assistance.
  • Schedule all front end staff to ensure proper coverage of entire store to handle all customer issues conveniently.
  • Excelled in pricing and signing management while maintaining visually appealing and effective displays for the entire store.
  • Sole safety and loss leader for entire store and reported any discrepancies to the Operations Manager.
  • Maintained visually appealing displays for the entire store in an effort to bolster revenue.
  • Managed daily accounting tasks, inventory, and payroll for the entire store.
  • Participated in the interviewing process to hire applicants for the entire store.
  • Produced and tracked weekly loss reports for entire store and investigated losses.
  • Managed large amounts of money, and inventory of the entire store.
  • Full responsibility of cash handling to associates across the entire store.
  • Maintained visually appealing and effective displays for the entire store.
  • Prepared and assisted with store annual review for entire store.
  • Handled all customer service issues in the entire store.
  • Coordinated schedules for general maintenance of entire store.
  • Helped maintain schedule for the entire store.
  • Supervised cash deployment for entire store.
  • Scheduled entire store weekly while exceeding benchmarks Conducted employee reviews, training sessions and front end meetings.
  • Maintained sales logs * Ordered merchandise for entire store .
  • Managed entire store in a professional manner Managed merchandise purchasing and replenishing stock Handled cash and office reports efficiently

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38. End Caps

low Demand
Here's how End Caps is used in Front End Supervisor jobs:
  • Maintained merchandising standards for register end caps and inboards, and kept neat, organized, and safe service area.
  • Ensured that end caps, dump bins, and feature displays were properly merchandised and maintained.
  • Input daily store usage, set up new end caps and clearance store items.
  • Drive retail sales with the upkeep of front end caps and inventory.
  • Move end caps periodically as necessary when warehouse floor plan shifts.
  • Led team and created visuals for new merchandise and end caps.
  • Maintained end caps, displays and pricing for front of store.
  • Maintained merchandising standards for register end caps and inboards.
  • Assemble promotional end caps according to corporate standards.
  • Merchandised end caps and stocked floor.
  • Maintain end caps, side counters and pricing info for the front end department, Correct on hand merchandise.
  • Key Contributions: Processed returns for all customers Cashier duties Coordinate schedule for cashier Stocking on merchandise Set up on end caps

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39. Guest Satisfaction

low Demand
Here's how Guest Satisfaction is used in Front End Supervisor jobs:
  • Participated in the development and implementation of corrective action and positive reinforcement plans based on comment cards and guest satisfaction results.
  • Acquired strong verbal and communication skills by managing customer service desk to ensure guest satisfaction.
  • Raised Guest Satisfaction Surveys from a 56.7% to 83.9% in under one year.
  • Maintained front-end guest flow, while keeping high levels of guest satisfaction.
  • Assisted with customers on sales floor to ensure excellent guest satisfaction.
  • Promote guest satisfaction for steady repeat business.

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40. Performance Reviews

low Demand
Here's how Performance Reviews is used in Front End Supervisor jobs:
  • Administered performance reviews and addressed disciplinary issues while providing recommendations for promotions or dismissals to the office manager.
  • Compose and review quarterly and correctional performance reviews, and ensure cooperative relationships with all departments.
  • Delegated daily responsibilities to junior store associates and provided feedback with performance reviews.
  • Completed performance reviews yearly, offering praise and recommendations for improvement.
  • Composed and delivered annual Performance Reviews prior to required deadlines.
  • Maintain and manage Front End operations including cashier and head cashier performance reviews, weekly reports, and weekly operational projects
  • Managed the performance review cycle by writing and conducting performance reviews and appraisals, assisted in performance counseling.
  • Conducted performance reviews for employees every six months, pointing out areas for improvement.
  • Drafted and presented performance reviews and assisted in the interview process for new employees.
  • Lead daily team meetings and conducted performance reviews annually on an individual basis.
  • Coached cashiers, and provided them with performance reviews.
  • Draft and participate in presentation of performance reviews.
  • Administered performance reviews to Level 4 support staff.
  • Perform performance reviews and assist determining employee salaries.
  • Assist with team member counseling and performance reviews.
  • Write and communicate weekly performance reviews to employees.
  • Manage all aspect of front-end operations Supervise forty or more associates and responsible for performance reviews, incident awards and disciplinary actions
  • Create and deliver semi annual performance reviews to set forth future expectations and development plans while giving due praise for success.
  • Manage all cashier and head cashiers performance * Write and deliver performance reviews * Write and deliver disciplinary reports.
  • Oversee cashiers/lot associates Holding Accountability Scheduling Conduct yearly Performance Reviews

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41. Greeting Customers

low Demand
Here's how Greeting Customers is used in Front End Supervisor jobs:
  • Created a positive atmosphere by greeting customers upon entering establishment and providing a pleasant and friendly experience.
  • Provide excellent customer service by greeting customers, addressing concerns and providing in-store personal shopping services.
  • Provided excellent customer service by greeting customers as they entered the establishment and resolved customer disputes.
  • Provided exceptional customer service by greeting customers and assisting with items to purchase.
  • Cash Handling, Greeting Customers, Customer Service, Bagging items, Organization of Merchandise, Training of Newly Hired Employees
  • Provide a variety of different services including greeting customers, assisting in locating merchandise, and processing sales.
  • Preformed work such as greeting customers, taking orders, assisting customers, or taking inventory.
  • Pick up calls, greeting customers and making sure everybody gets the best customer service.
  • Provide extensive customer service by greeting customers, helping customers select orders.
  • Cash handling, answering phones, scheduling breaks, greeting customers,
  • Provided great customer service greeting customersentering establishment and resolved any complaints during their visit.
  • controlled the front end and cashiers cleaned greeting customers and handling the cash office making deposits
  • Process returns and exchange Greeting customers with courteous manner.
  • Handled cash office duties Manage front of store as well as cashier In charge of greeting customers and handling returns
  • Cash office Greeting customers Bookkeeping Orders-Delivering and receiving of merchandise Bill payments Opening/Closing of facility Advertising & Marketing

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42. Large Amounts

low Demand
Here's how Large Amounts is used in Front End Supervisor jobs:
  • Attained front end supervisor position and handled large amounts of cash for store deposit as cash-up team member.
  • Managed large amounts of cash, employee work scheduling, and the hiring and training of new employees.
  • Can handle large amounts of cash, process checks, credit cards and debit cards.
  • Plan and control schedule Plan and control payroll Marketing Responsible for large amounts of money transactions
  • Target As a Front Lane Supervisor I work with large amounts of cash and merchandise.
  • Entrusted with large amounts of cash as well as sensitive business and employee information.
  • Close out end of day books and handle large amounts of cash.
  • Handled large amounts of cash with ease and no negative variances.
  • Counted out all registers and handled large amounts of cash daily.
  • Distributed large amounts of money to sales associates when needed.
  • Count and record results for large amounts of money.
  • Handled large amounts of cash in a fast paced environment
  • Collected large amounts of cash from cashiers.
  • Handled large amounts of money.
  • Handled large amounts of cash.
  • Exercised responsibility in han-dling large amounts of money.
  • Handle large amounts of cash, balance registry, log receipts Schedule employees for shifts open/close.
  • Supervised cashiers - Assisted cashiers in handling large amounts of money.
  • Handle with care large amounts of cash flow daily Follow instructions under supervision Solve issues for unsatisfied customers Team player and leader
  • Supervised cashiers Handled large amounts of money Trained stockers and cashiers Zoned all products at the end of the day

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43. Security Rules

low Demand
Here's how Security Rules is used in Front End Supervisor jobs:
  • Assign employees to specific duties; enforce safety, health, and security rules.
  • Train new employees, enforce safety, health, and security rules.
  • Enforce safety, health, and security rules.

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44. Courtesy Clerks

low Demand
Here's how Courtesy Clerks is used in Front End Supervisor jobs:
  • Increased the knowledge of the staff by assisting in the training of other Supervisors, Courtesy clerks, and Cashiers.
  • Coached cashiers and courtesy clerks on anything they may not be doing to the best of their ability.
  • Managed, trained and evaluated cashiers and courtesy clerks, maintained staffing levels, provided customer service.
  • Make sure the cashiers and the courtesy clerks are doing their job and following the established rules.
  • Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.
  • Oversee the general welfare of the courtesy clerks and cashiers while they are at work.
  • Managed group of thirty cashiers and courtesy clerks in a high volume front-end retail marketplace.
  • Supervised and assisted Cashiers and Courtesy Clerks ensuring Kroger Customer Service Goals or met.
  • Assisted in scheduling cashiers and courtesy clerks, handled till counts and making change
  • Supervised Front End Cashiers, Courtesy Clerks breaks, & lunches.
  • Assisted in the schedule placement of all cashiers and courtesy clerks.
  • Supervised and evaluated up to 6 cashiers and 4 courtesy clerks.
  • Supervised and assist cashiers/ courtesy clerks with improving their performance.
  • Supervised Front-End which includes: cashiers and courtesy clerks.
  • Coach new and old cashiers and courtesy clerks.
  • Trained new Cashiers & Courtesy Clerks.
  • Supervised cashiers and courtesy clerks.
  • Managed cashiers and courtesy clerks.
  • Analyze performance of front end cashiers and courtesy clerks and provide appropriate feedback > Assign employees to specific duties.
  • Managed daily work of cashiers and courtesy clerks to ensure efficient workflow and provide highest level of service for customers.

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45. Store Opening

low Demand
Here's how Store Opening is used in Front End Supervisor jobs:
  • Managed front end operations including store openings and daily deposits.
  • Maintained store appearance including store opening and closing procedures.
  • Perform store opening and closing procedures including safe responsibilities.
  • Conducted daily operations in preparation of store opening.
  • Managed daily operations; including but not limited to: store opening and closing, cash management, and inventory reconciliation.
  • Perform timely cash reconciliation prior to store opening, counting cash register drawers and prepare tills to go into register.
  • Performed store opening and closing duties, including counting cash drawers and checking all equipment for proper functioning.
  • Trained new team members, ensured bank deposits were completed at closing and efficiently ran store openings.
  • Job Responsibilities: Coordinated store opening and closing procedures as well as cash office.
  • Assisted in the training and development of new store opening cashier and courtesy staff.
  • Secured the integrity of the store while conducting store opening and closing procedures.
  • Preform timely cash reconciliation in the cash office prior to store opening.
  • Performed store opening, closing and shift change actions.
  • Performed store opening duties, including counting cash drawers.
  • Assisted with daily store opening and closing procedures.
  • Stocked store and help prepare for store opening.
  • Completed store opening and closing procedures.
  • Store opening and closing duties.
  • Performed store opening duties, including counting and balancing cash drawers Processed merchandise returns and exchanges.
  • Performed store opening duties, including counting cash drawers Actively managed 20 cashiers during shifts

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46. Company Assets

low Demand
Here's how Company Assets is used in Front End Supervisor jobs:
  • Protect company assets through enforcement of company policy.
  • Protect company assets and reduce potential liabilities through compliance with OSHA, state, and company safety regulations.
  • Protect company assets and information by ensuring their safe handling, security and integrity.
  • Preserved company assets by controlling shrink and proper use of company time.
  • Enforced company procedures to protect company assets through EAS alarm activation.
  • Protect all company assets by following protocol in handing all transactions.
  • Protect company assets through observing and putting attention to detail.
  • Protected company assets and provided customer service and oversaw front-of-store activities.
  • Protect company assets Establish and maintain a professional environment, ensuring the best possible experience for customers and sales associates

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47. Gift Certificates

low Demand
Here's how Gift Certificates is used in Front End Supervisor jobs:
  • Ensured company compliance in regards to returns, gift certificates, employee sales and check approval.

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48. Stock Shelves

low Demand
Here's how Stock Shelves is used in Front End Supervisor jobs:
  • Assist customers with making returns and processing sales-Resolve customer complaints-Assist customers in locating merchandise in store-Price merchandise and stock shelves
  • Processed shipments, organized, stock shelves, unloaded trucks and carried merchandise out on the floor for our customers.
  • Provide Customer Service, Stock Shelves, Clean up Aisles, Run Cash Register, Process Merchandise, Receive Merchandise
  • Ring up customers, re-stock shelves, help in any dept.
  • Stock shelves, and help with product placement if needed.
  • Receive and unload boxes of freight, restock shelves.
  • Inventory and restock shelves from product deliveries for the pharmacy
  • Restock shelves at close of business as needed.
  • Processed shipments and maintained organized stock shelves.
  • Stock shelves and racks with new merchandise.
  • Stock shelves, customer service.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Stock shelves, and mark prices on shelves and items.
  • Monitor cashier, handle customer complaints in a proactive manner, stock shelves, count money at end of shifts.
  • Organized stock shelves for a constant neat and clean shopping experience.
  • stock shelves, cashier, overlook cashiers, customer service
  • Check out customers and execute return trans actions, and special transactions Stock shelves and be knowable of inventory Customer service
  • Order product, stock shelves, set plan-o-grams and create promotional displays, and D--100, much more..
  • unload truck,stock shelves,general cleaning
  • Stock Shelves Cashier Plan Birthday Parties Plan Weddings Great Customer Service Completed tasks early or within a timely manner.

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49. Customer Assistance

low Demand
Here's how Customer Assistance is used in Front End Supervisor jobs:
  • Supervised cashiers/team members and made sure they were providing customer assistance concerning retail products.
  • Provide customer assistance including directing and transferring phone calls.
  • Provided customer assistance through the exchange of various types of monetary notes (cash, credit, in-store credit).
  • Managed customer service counter and checkout area, provided customer assistance, and responsible for cashiering and closing out cash drawers
  • Manage Team Members, Customer Assistance, Cashier, Void Returns, Cash out and balance registers.
  • Managed staff work flow, member customer assistance, and item location throughout the store.
  • Lead store operations and sales by providing the best customer assistance and direction to cashiers.
  • Provided customer assistance; responded to customer questions, inquiries, and requests.
  • Applied customer assistance, Monetary transactions, customer service, and customer Interface.
  • Handled customer assistance, returns, cash handling, employee scheduling.
  • Provided customer assistance, supervised a team of sales associates and cashiers
  • Monitored Self Scan Check-outs and provides customer assistance.
  • Target credit card customer assistance.
  • Provided Customer assistance when necessary Pull and delivered items for customers
  • team members are providing customer assistance concerning retail products.
  • Performed as liaison between cashiers and management Provided customer assistance on sales floor and with returns and exchanges
  • Managed front end of store including organization and scheduling Effectively provided customer assistance Trained new associate cashiers
  • Handled monetary transactions Checked out orders Customer Assistance
  • Advanced Transactions Register and Till Count Customer Assistance Zone Maintenance
  • Price Rite Supermarkets Trained new employees Manage shifts Provided customer assistance Operated and maintained cash drawers with no discrepancies Managed cash office

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50. Monetary Transactions

low Demand
Here's how Monetary Transactions is used in Front End Supervisor jobs:
  • Supervised cashiers Completed monetary transactions Trained new cashiers Maintained clean and orderly work station Handled customer service desk Issued customer refunds
  • Provided light accounting; reconciliations and daily monetary transactions.
  • Processed daily monetary transactions and deposits ensuring accuracy.
  • Handled monetary transactions effectively and efficiently.
  • Monitored daily monetary transactions of $30,000
  • Perform paperwork required for monetary transactions.
  • Managed large sums of monetary transactions, following strict protocol to assure accountability; maintained office filling and storage systems.
  • Compiled detailed reports of monetary transactions for multiple cash registers at the end of the business day.
  • Worked in the bank vault balancing transactions, making change, and keeping record of monetary transactions
  • Collect the cash, payments from the customers and look after complete monetary transactions.
  • Handle all front end monetary transactions with monthly total of over $1 Million.
  • Handled credit card and monetary transactions.
  • Operated customer service department, processed monetary transactions, inventory, directed customer calls and concerns
  • Managed cashiers and customer service desk Reconciled books, handled large monetary transactions Prepared deposits and sales reports
  • Answer phones Data input Ordering supplies Hiring new employees Managing schedule Customer relations Handling monetary transactions

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20 Most Common Skill for a Front End Supervisor

Customer Service30.9%
Front End Associates23.2%
Process Merchandise Returns6.9%
Supervisory Involvement6%
Sales Floor5.3%
Front-End Supervisor4.2%
Front End3.4%
Service Desk3.1%

Typical Skill-Sets Required For A Front End Supervisor

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
27.2%
27.2%
2
2
Front End Associates
Front End Associates
20.4%
20.4%
3
3
Process Merchandise Returns
Process Merchandise Returns
6.1%
6.1%
4
4
Supervisory Involvement
Supervisory Involvement
5.3%
5.3%
5
5
Sales Floor
Sales Floor
4.7%
4.7%
6
6
Front-End Supervisor
Front-End Supervisor
3.7%
3.7%
7
7
Front End
Front End
3%
3%
8
8
Service Desk
Service Desk
2.8%
2.8%
9
9
Customer Complaints
Customer Complaints
2.7%
2.7%
10
10
Credit Card Transactions
Credit Card Transactions
1.9%
1.9%
11
11
Company Policies
Company Policies
1.8%
1.8%
12
12
Loss Prevention
Loss Prevention
1.7%
1.7%
13
13
Bank Deposits
Bank Deposits
1.3%
1.3%
14
14
Retail Store
Retail Store
1.1%
1.1%
15
15
Phone Calls
Phone Calls
1.1%
1.1%
16
16
POS
POS
0.8%
0.8%
17
17
Sales Goals
Sales Goals
0.7%
0.7%
18
18
Customer Questions
Customer Questions
0.7%
0.7%
19
19
Customer Relations
Customer Relations
0.6%
0.6%
20
20
Product Knowledge
Product Knowledge
0.6%
0.6%
21
21
Inventory Control
Inventory Control
0.6%
0.6%
22
22
Customer Returns
Customer Returns
0.6%
0.6%
23
23
Store Policies
Store Policies
0.5%
0.5%
24
24
Company Standards
Company Standards
0.5%
0.5%
25
25
Staff Members
Staff Members
0.5%
0.5%
26
26
Daily Operations
Daily Operations
0.5%
0.5%
27
27
Sales Activities
Sales Activities
0.5%
0.5%
28
28
Data Entry
Data Entry
0.5%
0.5%
29
29
Professional Environment
Professional Environment
0.4%
0.4%
30
30
Proper Coverage
Proper Coverage
0.4%
0.4%
31
31
Corresponding Documentation
Corresponding Documentation
0.4%
0.4%
32
32
Stock Room
Stock Room
0.4%
0.4%
33
33
Satisfactory Service
Satisfactory Service
0.4%
0.4%
34
34
Special Orders
Special Orders
0.4%
0.4%
35
35
Orderly Checkout Areas
Orderly Checkout Areas
0.4%
0.4%
36
36
Quality Goods
Quality Goods
0.4%
0.4%
37
37
Entire Store
Entire Store
0.4%
0.4%
38
38
End Caps
End Caps
0.3%
0.3%
39
39
Guest Satisfaction
Guest Satisfaction
0.3%
0.3%
40
40
Performance Reviews
Performance Reviews
0.3%
0.3%
41
41
Greeting Customers
Greeting Customers
0.3%
0.3%
42
42
Large Amounts
Large Amounts
0.3%
0.3%
43
43
Security Rules
Security Rules
0.3%
0.3%
44
44
Courtesy Clerks
Courtesy Clerks
0.3%
0.3%
45
45
Store Opening
Store Opening
0.3%
0.3%
46
46
Company Assets
Company Assets
0.3%
0.3%
47
47
Gift Certificates
Gift Certificates
0.3%
0.3%
48
48
Stock Shelves
Stock Shelves
0.3%
0.3%
49
49
Customer Assistance
Customer Assistance
0.3%
0.3%
50
50
Monetary Transactions
Monetary Transactions
0.3%
0.3%

41,362 Front End Supervisor Jobs

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