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What does a front end supervisor do?

Updated January 8, 2025
5 min read

A front end supervisor is an employee who provides support to the departmental for all front end processes. Front end supervisors communicate with customers about their orders to obtain efficient feedbacks for all services. They train store office associates and care representatives so that proper coverage of the store ensures in handling all customer issues conveniently. To be efficient in handling customer issues, front end supervisors must have multitasking and communication skills as well as possess the ability to work well under pressure.

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Front end supervisor responsibilities

Here are examples of responsibilities from real front end supervisor resumes:

  • Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.
  • Compare the total amount that are personally count with the total amount that are calculated by the POS reports or register
  • Assist in training all cashiers in all front-end policies, including training new cashiers on POS system and cross-training other associates.
  • Used exceptional interpersonal skills in assisting guests with questions regarding directions, dinner reservations, transportation and travel requests.
  • Perform a variety of functions including greeting & receiving customers, bagging groceries, and cleaning register and belts throughout shift.
  • Prepare and bag groceries to customer specifications.
  • Facilitate all of the training for new Menards team members through demonstration, hands on experience and frequent observation.

Front end supervisor skills and personality traits

We calculated that 12% of Front End Supervisors are proficient in Customer Service, Sales Floor, and End Loaders.

We break down the percentage of Front End Supervisors that have these skills listed on their resume here:

  • Customer Service, 12%

    Skilled in handling all facets of operational management including customer service, financial control, sales/marketing, and inventory control.

  • Sales Floor, 10%

    Scheduled and managed front-end employees and collaborated with other departments for adequate sales floor coverage while maintaining operating budget.

  • End Loaders, 10%

    Supervised and managed cashiers and front-end loaders in day-to-day operations.

  • Professional Environment, 9%

    Established and maintained a professional environment for all costumers and associates.

  • Store Management, 8%

    Resolved customer related issues in a timely and effective manner and reported to store management if necessary.

  • Retail Environment, 8%

    Supervised over 50 cashier/customer service representative in a fast pace retail environment.

Most front end supervisors use their skills in "customer service," "sales floor," and "end loaders" to do their jobs. You can find more detail on essential front end supervisor responsibilities here:

Most common front end supervisor skills

The three companies that hire the most front end supervisors are:

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Compare different front end supervisors

Front end supervisor vs. Team leader/supervisor

A team leader or supervisor is an individual who leads and supervises a workgroup's functionality through instructions and guidance in an organization. Team leaders provide support to staff members by way of coaching and skills development. They are responsible for preventing and resolving conflicts among staff members by setting ground rules and assigning tasks properly. They also organize team meetings and report the progress of a project to the management. Since they lead a workforce, team leaders must possess excellent verbal communication skills and have a great work ethic.

If we compare the average front end supervisor annual salary with that of a team leader/supervisor, we find that team leader/supervisors typically earn a $21,668 higher salary than front end supervisors make annually.Even though front end supervisors and team leader/supervisors are distinct careers, a few of the skills required for both jobs are similar. For example, both careers require customer service, sales floor, and customer complaints in the day-to-day roles and responsibilities.

While similarities exist, there are also some differences between front end supervisors and team leader/supervisor. For instance, front end supervisor responsibilities require skills such as "end loaders," "professional environment," "ladders," and "store management." Whereas a team leader/supervisor is skilled in "safety procedures," "quality standards," "payroll," and "process improvement." This is part of what separates the two careers.

The education levels that team leader/supervisors earn slightly differ from front end supervisors. In particular, team leader/supervisors are 4.2% more likely to graduate with a Master's Degree than a front end supervisor. Additionally, they're 0.3% more likely to earn a Doctoral Degree.

Front end supervisor vs. Customer service supervisor

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

A career as a customer service supervisor brings a higher average salary when compared to the average annual salary of a front end supervisor. In fact, customer service supervisors salary is $9,619 higher than the salary of front end supervisors per year.Only some things about these jobs are the same. Take their skills, for example. Front end supervisors and customer service supervisors both require similar skills like "customer service," "sales floor," and "pos" to carry out their responsibilities.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that front end supervisor responsibilities requires skills like "end loaders," "professional environment," "ladders," and "store management." But a customer service supervisor might use other skills in their typical duties, such as, "strong customer service," "customer care," "customer support," and "payroll."

On average, customer service supervisors earn a higher salary than front end supervisors. Some industries support higher salaries in each profession. Interestingly enough, customer service supervisors earn the most pay in the finance industry with an average salary of $38,952. Whereas front end supervisors have higher pay in the retail industry, with an average salary of $30,472.customer service supervisors earn similar levels of education than front end supervisors in general. They're 2.0% more likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.

Front end supervisor vs. Office supervisor

An office supervisor is responsible for overseeing the progress of the workflow and workforce in an office or similar setting, ensuring everything is running smoothly. Aside from this, they must also carry out other tasks such as processing paperwork, preparing reports and presentations, managing schedules, responding to inquiries, and handling correspondence. There are also instances when a supervisor must evaluate staff and address any issues. Furthermore, as an office supervisor, it is also their responsibility to implement the policies and guidelines of the company.

On average, office supervisors earn higher salaries than front end supervisors, with a $13,792 difference per year.By looking over several front end supervisors and office supervisors resumes, we found that both roles require similar skills in their day-to-day duties, such as "customer complaints," "customer inquiries," and "cash drawers." But beyond that, the careers look very different.

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from front end supervisor resumes include skills like "customer service," "sales floor," "end loaders," and "professional environment," whereas an office supervisor is more likely to list skills in "patients," "office procedures," "data entry," and "office operations. "

Office supervisors earn the best pay in the health care industry, where they command an average salary of $46,395. Front end supervisors earn the highest pay from the retail industry, with an average salary of $30,472.office supervisors typically earn similar educational levels compared to front end supervisors. Specifically, they're 4.0% more likely to graduate with a Master's Degree, and 0.4% more likely to earn a Doctoral Degree.

Front end supervisor vs. Team supervisor

The responsibilities of a team supervisor depend on one's place or industry of employment. Most of the time, it is their role to oversee operations and work performance within the team, delegate tasks, set the budget and sales target, train new members of the workforce, and ensure to meet all goals while maintaining efficiency in all aspects. Furthermore, as a team supervisor, it is essential to lead and encourage the staff to their fullest potential and implement the workplace's policies.

Team supervisors average a higher salary than the annual salary of front end supervisors. The difference is about $29,545 per year.While both front end supervisors and team supervisors complete day-to-day tasks using similar skills like customer service, sales floor, and customer complaints, the two careers vary in some skills.

Even though a few skill sets overlap between front end supervisors and team supervisors, there are some differences that are important to note. For one, a front end supervisor might have more use for skills like "end loaders," "professional environment," "ladders," and "store management." Meanwhile, some responsibilities of team supervisors require skills like "direct supervision," "safety procedures," "lead generation," and "excellent interpersonal. "

The average resume of team supervisors showed that they earn higher levels of education compared to front end supervisors. So much so that theyacirc;euro;trade;re 5.7% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.3%.

Types of front end supervisor

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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