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Front of house manager skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical front of house manager skills. We ranked the top skills for front of house managers based on the percentage of resumes they appeared on. For example, 15.8% of front of house manager resumes contained cleanliness as a skill. Continue reading to find out what skills a front of house manager needs to be successful in the workplace.

15 front of house manager skills for your resume and career

1. Cleanliness

Here's how front of house managers use cleanliness:

Developed side-work chart rotation for servers to ensure quality standard of cleanliness and solidarity.
Sustained expected standard of cleanliness and sanitation throughout restaurant.

2. Guest Satisfaction

Here's how front of house managers use guest satisfaction:

Develop and maintain effective operating and control processes designed to attain maximum operating efficiency while adhering to established guest satisfaction criteria.
Ensured guest satisfaction and promoted Silver Diner core values by offering excellent service, therefore generating repeat customers.

3. Wine

Here's how front of house managers use wine:

Greet and converse with customers-Wait on tables-Host wine tours-Assist with event set-up-Assist with various events-Attend Wine Training-Deliver Wine tastings-Cleaning
Sourced wine vendors and negotiated inventory costs to orchestrate recipe/menu development based on trends and seasonal considerations.

4. Guest Service

Here's how front of house managers use guest service:

Handled a multitude of daily assignments, including managing all aspects of the restaurant to consistently deliver exceptional guest service
Provided superior guest service by achieving excellence in time management and self-responsibility.

5. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how front of house managers use pos:

Mastered POS system, and consistently and effectually handled monetary transactions and end-of-day deposits.
Programmed and maintained POS computer system including menu additions, price changes, system reports, and payroll reports.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front of house managers use customer service:

Improved customer service experience for guests by upgrading staff and establishing performance and accountability standards for all customer facing personnel.
Provided exceptional customer service in person and on the phone, while efficiently delegating and prioritizing employee responsibilities.

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7. FOH

Here's how front of house managers use foh:

Represented FOH during inter-departmental meetings and was responsible for coordinating FOH operations with other hotel department heads.
Coordinate staff (FOH Assistant and Bar Assistants) through hiring, training, evaluation and delegation of duties as necessary.

8. Cash Handling

Here's how front of house managers use cash handling:

Managed daily closing by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
Perform various financial activities such as cash handling, deposit preparation

9. Food Safety

Here's how front of house managers use food safety:

Ensured food safety education and standards were being properly executed.
Established food safety and awareness programs.

10. Fine Dining

Here's how front of house managers use fine dining:

Inventory, payroll and management of employees to establish consistent customer satisfaction through excellent fine dining service and hospitality.
Provided consistently exceptional service in a fine dining environment while maintaining a professional and welcoming approach for customers.

11. Inventory Management

Here's how front of house managers use inventory management:

Managed comprehensive inventory purchasing, inventory management and cost containment requirements necessary to ensure profitable operations.
Participated in inventory management by determining what new products are acquired.

12. Guest Relations

Here's how front of house managers use guest relations:

Maintained and stressed excellent customer service/developing guest relations.
Handled all manner of management tasks, including daily operations, staff management, customer service and guest relations.

13. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how front of house managers use payroll:

Reconciled cash receipts and disbursements, payroll processing and data management for operations support systems.
Assisted with payroll preparation and entered data into cumulative payroll document

14. Food Preparation

Here's how front of house managers use food preparation:

Supervised and coordinated activities of cooks and workers engaged in food preparation Communicated with customers regarding orders.
Monitor food preparation and procedures.

15. Leadership

Here's how front of house managers use leadership:

Managed daily operations of the front-of-the-house functions in the restaurant, including appearance, presentation, customer experience and professional leadership.
Committed to providing exceptional leadership to ensure customer satisfaction and increased business opportunities.

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List of front of house manager skills to add to your resume

The most important skills for a front of house manager resume and required skills for a front of house manager to have include:

Cleanliness
Guest Satisfaction
Wine
Guest Service
POS
Customer Service
FOH
Cash Handling
Food Safety
Fine Dining
Inventory Management
Guest Relations
Payroll
Food Preparation
Leadership
Food Service
Restaurant Operations

Customer Complaints
Customer Satisfaction
Labor Costs
Bartending
Sanitation Standards
Front Desk
Excellent Guest
Product Quality
Food Orders
Guest Complaints
Staff Training
Inventory Control
Quality Service
Event Planning
Sales Reports
Bank Deposits
Food Quality

Computer System
Cash Drawers
BOH
Exceptional Guest
Cost Control
Customer Relations
Staff Scheduling
Customer Orders
Wine List
Private Parties
Facebook
Upselling
Exceptional Dining
New Servers
Quality Guest

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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