We calculated that 22% of Front Of House Managers are proficient in Guest Service, Customer Service, and POS. They’re also known for soft skills such as Business skills, Leadership skills, and Organizational skills.
We break down the percentage of Front Of House Managers that have these skills listed on their resume here:
- Guest Service, 22%
Handled a multitude of daily assignments, including managing all aspects of the restaurant to consistently deliver exceptional guest service
- Customer Service, 9%
Exhibit ability to maintain cleanliness throughout kitchen and dining areas while exhibiting excellent skills in quality customer service to customers.
- POS, 9%
Mastered POS system, and consistently and effectually handled monetary transactions and end-of-day deposits.
- FOH, 5%
Represented FOH during inter-departmental meetings and was responsible for coordinating FOH operations with other hotel department heads.
- Restaurant Operations, 5%
Managed daily restaurant operations including coordination of kitchen and serving staffs to meet business needs.
- Menu Items, 5%
Implemented and marketed innovative programs including advertising materials and high-price/low cost menu items.
Most Front Of House Managers list "Guest Service," "Customer Service," and "POS" as skills on their resumes. We go into more details on the most important Front Of House Manager responsibilities here: The most important skills for a Front Of House Manager to have in this position are Business skills. In this excerpt that we gathered from a Front Of House Manager resume, you'll understand why: "Food service managers, especially those who run their own restaurant, must understand all aspects of the restaurant business" According to resumes we found, Business skills can be used by a Front Of House Manager in order to "Created weekly schedule for Front Office needs based on business levels. " While it may not be the most important skill, we found that many Front Of House Manager duties rely on Leadership skills. This example from a Front Of House Manager explains why: "Managers must establish good working relationships to maintain a productive work environment." This resume example is just one of many ways Front Of House Managers are able to utilize Leadership skills: "Maintained a high level of customer relations while providing leadership for all employees. " Front Of House Managers are also known for Organizational skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a Front Of House Manager resume: "Food service managers keep track of many different schedules, budgets, and staff" We also found this resume example that details how this skill is put to the test: "Supervised a rotating staff of 200+ diverse volunteers requiring excellent communication, organizational and problem-solving skills to ensure a successful event" In order for certain Front Of House Manager responsibilities to be completed, the job requires the skill "Problem-solving skills." According to a Front Of House Manager resume, "Managers need to be able to resolve personnel issues and customer-related problems." As an example, this snippet was taken directly from a resume about how this skill applies: "Handled/resolved customer relations and complaints. " Yet another important skill that a Front Of House Manager must demonstrate is "Detail oriented." Managers deal with many different types of activities This is clearly demonstrated in this example from a Front Of House Manager who stated: "Manage liquor inventory including submitting detailed, accurate reports, ordering and stocking. " Lastly, this career requires you to be skillful in "Communication skills." According to Front Of House Manager resumes, "Food service managers must give clear orders to staff and be able to communicate effectively with employees and customers." This resume example highlights how Front Of House Manager responsibilities rely on this skill: "Acquired extensive development of customer relations and interface communications. "
See the full list of Front Of House Manager skills.
We've found that 55.3% of Front Of House Managers have earned a bachelor's degree. Furthermore, 3.0% earned their master's degrees before becoming a Front Of House Manager. While it's true that most Front Of House Managers have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every six Front Of House Managers did not spend the extra money to attend college.
Those Front Of House Managers who do attend college, typically earn either a Business degree or a Psychology degree. Less commonly earned degrees for Front Of House Managers include a Hospitality Management degree or a Communication degree.
Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a Front Of House Manager. We've found that most Front Of House Manager resumes include experience from Jason's Deli, Nordstrom, and Chick-fil-A. Of recent, Jason's Deli had 434 positions open for Front Of House Managers. Meanwhile, there are 28 job openings at Nordstrom and 25 at Chick-fil-A.
If you're interested in companies where Front Of House Managers make the most money, you'll want to apply for positions at New York University, Princeton University, and Rensselaer Polytechnic Institute. We found that at New York University, the average Front Of House Manager salary is $94,198. Whereas at Princeton University, Front Of House Managers earn roughly $86,452. And at Rensselaer Polytechnic Institute, they make an average salary of $82,697.
View more details on Front Of House Manager salaries across the United States.