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A front of house manager coordinates and supervises the front house team. Front of house managers make sure that every client receives a warm welcome. They see to it that all house services are performed smoothly. The scope of their duties and responsibilities may involve the recruitment of team members. They carry out administrative tasks in an organization or establishment such as a theater, concert hall, or restaurant. It is their job to handle the preparation and daily operations of these areas.

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Front Of House Manager Responsibilities

Here are examples of responsibilities from real front of house manager resumes representing typical tasks they are likely to perform in their roles.

  • Manage a dedicate Linux web server; install new vhosts accounts including a cpanel via WHM software.
  • Manage the development of a hybrid Linux desktop deploy to an acquire company to aid in application integration.
  • Manage staff by teaching them the correct procedures along with making sure they are working up to Marriott standards.
  • Programme and maintain POS computer system including menu additions, price changes, system reports, and payroll reports.
  • Train and oversee FOH employees; delegating tasks and enforcing policies to ensure customer service and service times are meet.
  • Install configure and troubleshoot of VMware performance and tuning issues.
  • Compose SQL queries to extract data from multiple data tables simultaneously, and modify data to existing tables.
  • Master POS system, and consistently and effectually handle monetary transactions and end-of-day deposits.
  • Reconcile cash receipts and disbursements, payroll processing and data management for operations support systems.
  • Represent FOH during inter-departmental meetings and are responsible for coordinating FOH operations with other hotel department heads.
  • Inventory, payroll and management of employees to establish consistent customer satisfaction through excellent fine dining service and hospitality.
  • Coordinate with the BOH manager regarding cross-cafe communications, systems, and processes.
  • Build training schedules and an extensive training program for all servers/bartenders/ and BOH employees.
  • Train new employees, run check out reports, schedules etc.
  • Work closely with clients to ensure all functions run smoothly and that they are fully satisfy with private events.

Front Of House Manager Job Description

Perhaps the hardest question to answer when deciding on a career as a Front Of House Manager is "should I become a Front Of House Manager?" You might find this info to be helpful. When compared to other jobs, Front Of House Manager careers are projected to have a growth rate described as "much faster than average" at 11% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a Front Of House Manager by 2028 is 38,500.

A Front Of House Manager annual salary averages $38,052, which breaks down to $18.29 an hour. However, Front Of House Managers can earn anywhere from upwards of $26,000 to $54,000 a year. This means that the top-earning Front Of House Managers make $28,000 more than the lowest-earning ones.

It's hard work to become a Front Of House Manager, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming an Executive Chef, Food And Beverage Supervisor, Restaurant Supervisor, and Server And Shift Manager.

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12 Front Of House Manager Resume Examples

Front Of House Manager Skills and Personality Traits

We calculated that 22% of Front Of House Managers are proficient in Guest Service, Customer Service, and POS. They’re also known for soft skills such as Business skills, Leadership skills, and Organizational skills.

We break down the percentage of Front Of House Managers that have these skills listed on their resume here:

  • Guest Service, 22%

    Handled a multitude of daily assignments, including managing all aspects of the restaurant to consistently deliver exceptional guest service

  • Customer Service, 9%

    Exhibit ability to maintain cleanliness throughout kitchen and dining areas while exhibiting excellent skills in quality customer service to customers.

  • POS, 9%

    Mastered POS system, and consistently and effectually handled monetary transactions and end-of-day deposits.

  • FOH, 5%

    Represented FOH during inter-departmental meetings and was responsible for coordinating FOH operations with other hotel department heads.

  • Restaurant Operations, 5%

    Managed daily restaurant operations including coordination of kitchen and serving staffs to meet business needs.

  • Menu Items, 5%

    Implemented and marketed innovative programs including advertising materials and high-price/low cost menu items.

Most Front Of House Managers list "Guest Service," "Customer Service," and "POS" as skills on their resumes. We go into more details on the most important Front Of House Manager responsibilities here:

  • The most important skills for a Front Of House Manager to have in this position are Business skills. In this excerpt that we gathered from a Front Of House Manager resume, you'll understand why: "Food service managers, especially those who run their own restaurant, must understand all aspects of the restaurant business" According to resumes we found, Business skills can be used by a Front Of House Manager in order to "Created weekly schedule for Front Office needs based on business levels. "
  • While it may not be the most important skill, we found that many Front Of House Manager duties rely on Leadership skills. This example from a Front Of House Manager explains why: "Managers must establish good working relationships to maintain a productive work environment." This resume example is just one of many ways Front Of House Managers are able to utilize Leadership skills: "Maintained a high level of customer relations while providing leadership for all employees. "
  • Front Of House Managers are also known for Organizational skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a Front Of House Manager resume: "Food service managers keep track of many different schedules, budgets, and staff" We also found this resume example that details how this skill is put to the test: "Supervised a rotating staff of 200+ diverse volunteers requiring excellent communication, organizational and problem-solving skills to ensure a successful event"
  • In order for certain Front Of House Manager responsibilities to be completed, the job requires the skill "Problem-solving skills." According to a Front Of House Manager resume, "Managers need to be able to resolve personnel issues and customer-related problems." As an example, this snippet was taken directly from a resume about how this skill applies: "Handled/resolved customer relations and complaints. "
  • Yet another important skill that a Front Of House Manager must demonstrate is "Detail oriented." Managers deal with many different types of activities This is clearly demonstrated in this example from a Front Of House Manager who stated: "Manage liquor inventory including submitting detailed, accurate reports, ordering and stocking. "
  • Lastly, this career requires you to be skillful in "Communication skills." According to Front Of House Manager resumes, "Food service managers must give clear orders to staff and be able to communicate effectively with employees and customers." This resume example highlights how Front Of House Manager responsibilities rely on this skill: "Acquired extensive development of customer relations and interface communications. "
  • See the full list of Front Of House Manager skills.

    We've found that 55.3% of Front Of House Managers have earned a bachelor's degree. Furthermore, 3.0% earned their master's degrees before becoming a Front Of House Manager. While it's true that most Front Of House Managers have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every six Front Of House Managers did not spend the extra money to attend college.

    Those Front Of House Managers who do attend college, typically earn either a Business degree or a Psychology degree. Less commonly earned degrees for Front Of House Managers include a Hospitality Management degree or a Communication degree.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a Front Of House Manager. We've found that most Front Of House Manager resumes include experience from Jason's Deli, Nordstrom, and Chick-fil-A. Of recent, Jason's Deli had 434 positions open for Front Of House Managers. Meanwhile, there are 28 job openings at Nordstrom and 25 at Chick-fil-A.

    If you're interested in companies where Front Of House Managers make the most money, you'll want to apply for positions at New York University, Princeton University, and Rensselaer Polytechnic Institute. We found that at New York University, the average Front Of House Manager salary is $94,198. Whereas at Princeton University, Front Of House Managers earn roughly $86,452. And at Rensselaer Polytechnic Institute, they make an average salary of $82,697.

    View more details on Front Of House Manager salaries across the United States.

    The three companies that hire the most prestigious front of house managers are:

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    What Executive Chefs Do

    Executive chefs are considered the lead chefs in a restaurant. They manage the restaurant's kitchen, including all other chefs employed by the restaurant. Executive chefs are in charge of creating menu items and ensuring that the restaurant's menu is in line with the restaurant's identity. They handle the management of the pantry and ensure that it is well-stocked. They also ensure that all kitchen equipment and fixtures are working well. Executive chefs are responsible for training new chefs on the job to ensure consistent food quality.

    In this section, we take a look at the annual salaries of other professions. Take Executive Chef for example. On average, the Executive Chefs annual salary is $19,820 higher than what Front Of House Managers make on average every year.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both Front Of House Managers and Executive Chefs positions are skilled in Guest Service, Customer Service, and FOH.

    These skill sets are where the common ground ends though. A Front Of House Manager responsibility is more likely to require skills like "POS," "Service Standards," "Sales Goals," and "Payroll." Whereas a Executive Chef requires skills like "High Volume," "Kitchen Equipment," "High Quality," and "Quality Standards." Just by understanding these different skills you can see how different these careers are.

    Executive Chefs really shine in the Retail industry with an average salary of $56,124. Whereas Front Of House Managers tend to make the most money in the Hospitality industry with an average salary of $41,793.

    On average, Executive Chefs reach similar levels of education than Front Of House Managers. Executive Chefs are 0.7% less likely to earn a Master's Degree and 0.0% more likely to graduate with a Doctoral Degree.

    What Are The Duties Of a Food And Beverage Supervisor?

    A Food and Beverage Supervisors role is to make sure that guests food and beverage expectations are being met or exceeded. They supervise all of the issues related to a patrons dining experience, like quality control, staff management, health and safety regulations.

    Now we're going to look at the Food And Beverage Supervisor profession. On average, Food And Beverage Supervisors earn a $2,882 lower salary than Front Of House Managers a year.

    A similarity between the two careers of Front Of House Managers and Food And Beverage Supervisors are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "Guest Service," "Customer Service," and "POS. "

    While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that Front Of House Manager responsibilities requires skills like "Sales Goals," "Positive Attitude," "GM," and "Sanitation Standards." But a Food And Beverage Supervisor might use skills, such as, "Ensure Compliance," "Quality Standards," "Beverage Outlets," and "Beverage Department."

    In general, Food And Beverage Supervisors study at similar levels of education than Front Of House Managers. They're 0.5% more likely to obtain a Master's Degree while being 0.0% less likely to earn a Doctoral Degree.

    How a Restaurant Supervisor Compares

    A restaurant supervisor supervises all the restaurant's tasks to keep the restaurant running smoothly. Besides controlling the restaurant staff members' work schedules, restaurant supervisors also screen, interview, hire and train restaurant staff members. They inspect the restaurant kitchen from time to time to ensure the staff members maintain proper sanitation and hygiene standards. Moreover, these professionals oversee food storage, presentation, and preparation to ensure they comply with the food safety regulations and food health regulations.

    Let's now take a look at the Restaurant Supervisor profession. On average, these workers make higher salaries than Front Of House Managers with a $1,560 difference per year.

    Using Front Of House Managers and Restaurant Supervisors resumes, we found that both professions have similar skills such as "Guest Service," "Customer Service," and "POS," but the other skills required are very different.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from Front Of House Managers resumes, they are more likely to have skills like "Sales Goals," "Positive Attitude," "GM," and "Staff Training." But a Restaurant Supervisor might have skills like "Storage Areas," "Necessary Supplies," "Beverage Orders," and "Guest Rooms."

    Restaurant Supervisors make a very good living in the Hospitality industry with an average annual salary of $35,179. Whereas Front Of House Managers are paid the highest salary in the Hospitality industry with the average being $41,793.

    When it comes to education, Restaurant Supervisors tend to earn similar education levels than Front Of House Managers. In fact, they're 0.1% less likely to earn a Master's Degree, and 0.2% less likely to graduate with a Doctoral Degree.

    Description Of a Server And Shift Manager

    Server And Shift Managers tend to earn a lower pay than Front Of House Managers by about $14,761 per year.

    According to resumes from both Front Of House Managers and Server And Shift Managers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "Guest Service," "Customer Service," and "POS. "

    Even though a few skill sets overlap, there are some differences that are important to note. For one, a Front Of House Manager might have more use for skills like "Payroll," "Sanitation Standards," "Front Office," and "Product Quality." Meanwhile, some Server And Shift Managers might include skills like "Phone Calls," "Beverage Orders," "Special Requests," and "Safety Procedures" on their resume.

    Server And Shift Managers reach similar levels of education when compared to Front Of House Managers. The difference is that they're 1.0% more likely to earn a Master's Degree less, and 0.1% less likely to graduate with a Doctoral Degree.