A front of house manager coordinates and supervises the front house team. Front of house managers make sure that every client receives a warm welcome. They see to it that all house services are performed smoothly. The scope of their duties and responsibilities may involve the recruitment of team members. They carry out administrative tasks in an organization or establishment such as a theater, concert hall, or restaurant. It is their job to handle the preparation and daily operations of these areas.

Front Of House Manager Responsibilities

Here are examples of responsibilities from real front of house manager resumes representing typical tasks they are likely to perform in their roles.

  • Plan and manage all windows design and implementations.
  • Manage a dedicate Linux web server; install new vhosts accounts including a cpanel via WHM software.
  • Manage the development of a hybrid Linux desktop deploy to an acquire company to aid in application integration.
  • Manage and full responsible for the daily operation of all bars outlet, main bar, and banquet bar service.
  • Manage all holiday reservations and seating including staffing of all cater events.
  • Manage daily operations of the front-of-the-house functions in the restaurant, including appearance, presentation, customer experience and professional leadership.
  • Programme and maintain POS computer system including menu additions, price changes, system reports, and payroll reports.
  • Train and oversee FOH employees; delegating tasks and enforcing policies to ensure customer service and service times are meet.
  • Exhibit ability to maintain cleanliness throughout kitchen and dining areas while exhibiting excellent skills in quality customer service to customers.
  • Experience in testing and writing SQL and PL/SQL statements.
  • Install configure and troubleshoot of VMware performance and tuning issues.
  • Cater to customers with food allergies and diet restrictions such as gluten-free and vegan items.
  • Fill bartending, gift shop, coat check, and greeting positions during theatrical and special events.
  • Compose SQL queries to extract data from multiple data tables simultaneously, and modify data to existing tables.
  • Adopt a sound knowledge of menu items as well as an awareness and sensitivity to allergies and customer preferences.

Front Of House Manager Skills and Personality Traits

We calculated that 16% of Front Of House Managers are proficient in Cleanliness, Guest Satisfaction, and Wine. They’re also known for soft skills such as Business skills, Leadership skills, and Organizational skills.

We break down the percentage of Front Of House Managers that have these skills listed on their resume here:

  • Cleanliness, 16%

    Developed side-work chart rotation for servers to ensure quality standard of cleanliness and solidarity.

  • Guest Satisfaction, 8%

    Develop and maintain effective operating and control processes designed to attain maximum operating efficiency while adhering to established guest satisfaction criteria.

  • Wine, 8%

    Greet and converse with customers-Wait on tables-Host wine tours-Assist with event set-up-Assist with various events-Attend Wine Training-Deliver Wine tastings-Cleaning

  • Guest Service, 8%

    Handled a multitude of daily assignments, including managing all aspects of the restaurant to consistently deliver exceptional guest service

  • POS, 7%

    Mastered POS system, and consistently and effectually handled monetary transactions and end-of-day deposits.

  • Customer Service, 6%

    Improved customer service experience for guests by upgrading staff and establishing performance and accountability standards for all customer facing personnel.

"cleanliness," "guest satisfaction," and "wine" aren't the only skills we found front of house managers list on their resumes. In fact, there's a whole list of front of house manager responsibilities that we found, including:

  • Business skills can be considered to be the most important personality trait for a front of house manager to have. According to a front of house manager resume, "food service managers, especially those who run their own restaurant, must understand all aspects of the restaurant business" front of house managers are able to use business skills in the following example we gathered from a resume: "oversee preparation of public areas before guests arrive, and maintain cleanliness during business hours. "
  • Another trait important for fulfilling front of house manager duties is leadership skills. According to a front of house manager resume, "managers must establish good working relationships to maintain a productive work environment." Here's an example of how front of house managers are able to utilize leadership skills: "team leadership cleanliness and organization of the business promoting excellent customer service. "
  • Organizational skills is also an important skill for front of house managers to have. This example of how front of house managers use this skill comes from a front of house manager resume, "food service managers keep track of many different schedules, budgets, and staff" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "maintained inventory and cash control and utilize organizational skills to order food and supplies. "
  • A thorough review of lots of resumes revealed to us that "problem-solving skills" is important to completing front of house manager responsibilities. This resume example shows just one way front of house managers use this skill: "managers need to be able to resolve personnel issues and customer-related problems." Here's an example of how this skill is used from a resume that represents typical front of house manager tasks: "handled/resolved customer relations and complaints. "
  • Yet another important skill that a front of house manager must demonstrate is "detail oriented." Managers deal with many different types of activities This is clearly demonstrated in this example from a front of house manager who stated: "exemplify a self-starter's work ethic and a meticulous eye for detail in maintaining the restaurant's stock and cleanliness. "
  • While "communication skills" is listed last on this skills list, don't underestimate its importance to front of house manager responsibilities. The skill is described by this resume snippet, "food service managers must give clear orders to staff and be able to communicate effectively with employees and customers." Here is an example of how this skill is used, "acquired extensive development of customer relations and interface communications. "
  • See the full list of front of house manager skills.

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    What Executive Chefs Do

    Executive chefs are considered the lead chefs in a restaurant. They manage the restaurant's kitchen, including all other chefs employed by the restaurant. Executive chefs are in charge of creating menu items and ensuring that the restaurant's menu is in line with the restaurant's identity. They handle the management of the pantry and ensure that it is well-stocked. They also ensure that all kitchen equipment and fixtures are working well. Executive chefs are responsible for training new chefs on the job to ensure consistent food quality.

    In this section, we take a look at the annual salaries of other professions. Take executive chef for example. On average, the executive chefs annual salary is $18,253 higher than what front of house managers make on average every year.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both front of house managers and executive chefs positions are skilled in cleanliness, guest satisfaction, and wine.

    These skill sets are where the common ground ends though. A front of house manager responsibility is more likely to require skills like "guest service," "pos," "cash handling," and "guest relations." Whereas a executive chef requires skills like "culinary," "kitchen operations," "menu development," and "food handling." Just by understanding these different skills you can see how different these careers are.

    Executive chefs really shine in the hospitality industry with an average salary of $60,122. Whereas front of house managers tend to make the most money in the hospitality industry with an average salary of $39,179.

    On average, executive chefs reach similar levels of education than front of house managers. Executive chefs are 0.7% less likely to earn a Master's Degree and 0.0% more likely to graduate with a Doctoral Degree.

    What Are The Duties Of a Food And Beverage Supervisor?

    A Food and Beverage Supervisors role is to make sure that guests food and beverage expectations are being met or exceeded. They supervise all of the issues related to a patrons dining experience, like quality control, staff management, health and safety regulations.

    Now we're going to look at the food and beverage supervisor profession. On average, food and beverage supervisors earn a $2,828 lower salary than front of house managers a year.

    A similarity between the two careers of front of house managers and food and beverage supervisors are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "cleanliness," "guest satisfaction," and "wine. "

    While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that front of house manager responsibilities requires skills like "leadership," "bar work," "sanitation standards," and "event planning." But a food and beverage supervisor might use skills, such as, "food handling," "culinary," "beverage outlets," and "bars."

    It's been discovered that food and beverage supervisors earn lower salaries compared to front of house managers, but we wanted to find out where food and beverage supervisors earned the most pay. The answer? The media industry. The average salary in the industry is $38,975. Additionally, front of house managers earn the highest paychecks in the hospitality with an average salary of $39,179.

    On the topic of education, food and beverage supervisors earn similar levels of education than front of house managers. In general, they're 0.5% more likely to graduate with a Master's Degree and 0.0% less likely to earn a Doctoral Degree.

    How a Restaurant Supervisor Compares

    A restaurant supervisor supervises all the restaurant's tasks to keep the restaurant running smoothly. Besides controlling the restaurant staff members' work schedules, restaurant supervisors also screen, interview, hire and train restaurant staff members. They inspect the restaurant kitchen from time to time to ensure the staff members maintain proper sanitation and hygiene standards. Moreover, these professionals oversee food storage, presentation, and preparation to ensure they comply with the food safety regulations and food health regulations.

    The third profession we take a look at is restaurant supervisor. On an average scale, these workers bring in lower salaries than front of house managers. In fact, they make a $2,029 lower salary per year.

    While looking through the resumes of several front of house managers and restaurant supervisors we discovered that both professions have similar skills. These similarities include skills such as "cleanliness," "guest satisfaction," and "wine," but they differ when it comes to other required skills.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from front of house managers resumes, they are more likely to have skills like "leadership," "bar work," "staff training," and "quality service." But a restaurant supervisor might have skills like "culinary," "reservations," "food handling," and "beverage service."

    Interestingly enough, restaurant supervisors earn the most pay in the utilities industry, where they command an average salary of $43,228. As mentioned previously, front of house managers highest annual salary comes from the hospitality industry with an average salary of $39,179.

    Restaurant supervisors typically study at similar levels compared with front of house managers. For example, they're 0.1% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.

    Description Of a Server And Shift Manager

    The fourth career we look at typically earns lower pay than front of house managers. On average, server and shift managers earn a difference of $15,894 lower per year.

    According to resumes from both front of house managers and server and shift managers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "cleanliness," "guest satisfaction," and "wine. "

    Each job requires different skills like "guest service," "payroll," "leadership," and "bar work," which might show up on a front of house manager resume. Whereas server and shift manager might include skills like "math," "work ethic," "strong work ethic," and "phone calls."

    The average resume of server and shift managers showed that they earn similar levels of education to front of house managers. So much so that the likelihood of them earning a Master's Degree is 1.0% less. Additionally, they're less likely to earn a Doctoral Degree by 0.1%.