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Front office administrator skills for your resume and career

Updated January 8, 2025
5 min read
Front office administrator example skills
Below we've compiled a list of the most critical front office administrator skills. We ranked the top skills for front office administrators based on the percentage of resumes they appeared on. For example, 21.5% of front office administrator resumes contained patients as a skill. Continue reading to find out what skills a front office administrator needs to be successful in the workplace.

15 front office administrator skills for your resume and career

1. Patients

Here's how front office administrators use patients:
  • Cross trained in veterinary technician duties including vaccines, administering medications, medical treatment for kennel and hospitalized patients.
  • Verified insurance eligibility and benefits, collected co-payments, and interviewed new patients by collecting forms and demographics.

2. Front Desk

Here's how front office administrators use front desk:
  • Managed medical front desk in areas of manual and computerized scheduling, billing, and medical/insurance records management.
  • Trained and mentored new front desk/switchboard professionals on telephone systems applications and customer service.

3. Appointment Scheduling

Here's how front office administrators use appointment scheduling:
  • Provided general office support including contacting pharmacy/renewing prescriptions, filing, faxing, stocking examination rooms and appointment scheduling and confirmations.
  • Used patient safety standards through correct identification of all patients by validating and updating patient demographic information during appointment scheduling.

4. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how front office administrators use phone calls:
  • Fielded all incoming phone calls, and collected all applicable co-pays, deductibles, balances, and cosmetic payments in full.
  • Handled the responsibility of replying to the recreation center's email mails, answering phone calls and greeting daily campers.

5. Excellent Interpersonal

Here's how front office administrators use excellent interpersonal:
  • Maintained excellent interpersonal, project coordination, and vendor management skills.
  • Greeted patient while using excellent interpersonal skills.

6. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how front office administrators use data entry:
  • Worked closely with Data Entry Coordinator and Regional Business Office Manager regarding billing questions and patient concerns.
  • Coordinate all aspects of membership data entry and accounts management and provide member/financial data reporting.

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7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front office administrators use customer service:
  • Formulate creative and effective strategies for working with insurance companies, adopting consultative approach to create value-added customer service.
  • Increased customer service satisfaction by pro-actively reconciling customer accounts; reviewing, researching evaluating, and explaining account status.

8. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how front office administrators use patient care:
  • Coordinated patient care including medical appointments, visitors, incident reporting, and conflict resolution.
  • Coordinated patient care with insurance companies and Workers Compensation.

9. Patient Check

Here's how front office administrators use patient check:
  • Performed all front office functions; patient check-in, updating charts and insurance information, processing fees and insurance claims.
  • Processed new patient set up, patient check out and end of day billing & transactions.

10. Insurance Verification

Here's how front office administrators use insurance verification:
  • Conducted insurance Verification and payment posting - Patient Registration and scheduling
  • Performed medical insurance verification and co-payment collections.

11. Insurance Benefits

Here's how front office administrators use insurance benefits:
  • Communicate effectively and thoroughly with patients regarding diagnosis treatment, scheduling, insurance benefits and financial options.
  • Analyzed and evaluate patient health insurance benefits to determine coverage eligibility.

12. Office Equipment

Here's how front office administrators use office equipment:
  • Preserved inventory, ordered and maintained office supplies, and performed minor adjustments, and repair of office equipment.
  • Operated office equipment such as voice messaging system, internet, and word processing, spread sheets.

13. HIPAA

Here's how front office administrators use hipaa:
  • Ensured files were kept private and secure and carried out proper transfer and disposal of records according to HIPAA practices.
  • Organized patient medical records to search and extract information for completeness, accuracy, and compliance with HIPAA.

14. Patient Referrals

A referral patient is a written instruction from a primary care doctor to see a specialist for a specific medical service. In this case, a health worker at a level of the health system with insufficient resources - medicines, equipment, skills to cope with a clinical condition seeks help from a facility that is better equipped or has other resources to assist or take over the management of patient's case.

Here's how front office administrators use patient referrals:
  • Scheduled and processed patient referrals, interacting with physicians and workers compensation professionals.
  • Manage communication and relationships with referring providers and patient referrals.

15. Patient Appointments

Here's how front office administrators use patient appointments:
  • Scheduled, register and confirmed patient appointments, including Outpatient Surgery.
  • Schedule patient appointments and manage practitioner schedules.
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List of front office administrator skills to add to your resume

Front office administrator skills

The most important skills for a front office administrator resume and required skills for a front office administrator to have include:

  • Patients
  • Front Desk
  • Appointment Scheduling
  • Phone Calls
  • Excellent Interpersonal
  • Data Entry
  • Customer Service
  • Patient Care
  • Patient Check
  • Insurance Verification
  • Insurance Benefits
  • Office Equipment
  • HIPAA
  • Patient Referrals
  • Patient Appointments
  • Financial Arrangements
  • Payroll
  • Patient Flow
  • Patient Demographics
  • Insurance Coverage
  • Direct Calls
  • Multi-Line Phone System
  • Office Procedures
  • Insurance Claims
  • Insurance Eligibility
  • Patient Insurance
  • Telephone Calls
  • Patient Accounts
  • Medical Billing
  • Administrative Tasks
  • Hippa
  • Patient Payments
  • Office Operations
  • Computer System
  • Travel Arrangements
  • Insurance Payments
  • CPT
  • Patient Charts
  • HR
  • Patient Registration
  • Medicaid
  • Patient Data
  • Insurance Billing
  • EOB
  • Bank Deposits
  • QuickBooks
  • Accounts Receivables
  • ICD-9
  • Medical Charts

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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