Top Front Office Administrator Skills

Below we've compiled a list of the most important skills for a Front Office Administrator. We ranked the top skills based on the percentage of Front Office Administrator resumes they appeared on. For example, 16.3% of Front Office Administrator resumes contained Insurance Companies as a skill. Let's find out what skills a Front Office Administrator actually needs in order to be successful in the workplace.

The six most common skills found on Front Office Administrator resumes in 2020. Read below to see the full list.

1. Insurance Companies

high Demand
Here's how Insurance Companies is used in Front Office Administrator jobs:
  • Performed data entry of daily charges and submitted charges to insurance companies electronically.
  • Assist with authorizations from insurance companies and specialty referrals.
  • Confirmed patient insurance coverage in collaboration with insurance companies.
  • Coordinated patient care with insurance companies and Workers Compensation.
  • Interfaced with insurance companies to verify patient benefits
  • Call insurance companies for procedure authorizations.
  • Certify procedures with insurance companies.
  • Maintained relationships with pharmacies, pharmaceutical reps, insurance companies, labs, imaging facilities, vendors and other medical practices.
  • Pull information from records, as directed, for attorneys, insurance companies, Medicare, Medicaid, VA, etc.
  • Support billing activities in the office and work with insurance companies to validate treatment(s) provided to patients.
  • Expedite referrals according to patients needs and worked with insurance companies for treatment authorizations when needed.
  • Post payments from the patient's and insurance companies and submit claims to insurance companies.
  • Process referrals & Rx's send them to insurance companies for the claims process.
  • Research as necessary and communicate with insurance companies and customers for collection of payment.
  • Prepared record requests for medical referrals, insurance companies, disability claims and attorneys.
  • Assisted patients in any problems they experienced with insurance companies or other physicians.
  • Posted charges/payments, print/mail claims to insurance companies, justify cash drawer.
  • Called insurance companies to check benefits, payments, and claim status.
  • Liaised between office and insurance companies to verify the patient's eligibility.
  • Collected payments, billed patients and insurance companies, submitted claims.

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2. Front Desk

high Demand
Here's how Front Desk is used in Front Office Administrator jobs:
  • Managed medical front desk in areas of manual and computerized scheduling, billing, and medical/insurance records management.
  • Trained and mentored new front desk/switchboard professionals on telephone systems applications and customer service.
  • Handled all front desk duties and responsibilities including managing phone coverage and scheduling back-up to ensure all call is answered.
  • Check in patients at the front desk, schedule them for the proper appointments; new, follow-up or procedure.
  • Administered all front desk duties including student check-ins, call routing and processing of inter-franchise purchase orders.
  • Front desk management including answering the phone, greeting guests, and processing and delivery incoming mail.
  • Organized and maintained medical forms, records and office stationary required for efficient front desk activities.
  • Maintained the overall upkeep of the front desk as well as the patient waiting area.
  • Managed front desk during period of rapid growth (30-50 new patients per month).
  • Prepare invoices, reports, financial statements and other documents, using front desk applications.
  • Greeted patients at front desk, managed appointment book, answered multiple phone lines.
  • Maintain a tidy front desk and reception area; light housekeeping duties as needed.
  • Handled all aspects of administration with the offices' front desk manager.
  • Handle requests of teachers, students and visitors at the front desk.
  • Assist with checking in and checking out with the front desk team.
  • Maintain Front Desk and Facilities Hand Books using Microsoft Excel and Word.
  • Maintained front desk operations and provided leadership and guidance for staff.
  • Managed front desk area, including checking patients in and out.
  • Monitored and coordinated the daily operations of the front desk area.
  • Developed a Front Desk SOP handbook for peers and new hires.

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3. Patient Care

high Demand
Here's how Patient Care is used in Front Office Administrator jobs:
  • Coordinated patient care including medical appointments, visitors, incident reporting, and conflict resolution.
  • Maintained open communication with physicians and other health care professionals regarding patient care.
  • Promote quality patient care and customer satisfaction.
  • Coordinated surgeries and hospital inpatient care.
  • Risk Management/Quality Assurance Compliance - Institute policy and procedures in accordance with state and federal regulations for patient care.
  • Complete all necessary forms for registration into patient care process and to assure reimbursement from payers.
  • Work closely with Dr. Arcan to provide excellent patient care.

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4. Customer Service

high Demand
Here's how Customer Service is used in Front Office Administrator jobs:
  • Formulate creative and effective strategies for working with insurance companies, adopting consultative approach to create value-added customer service.
  • Increased customer service satisfaction by pro-actively reconciling customer accounts; reviewing, researching evaluating, and explaining account status.
  • Excelled in answering customer service request via telephone and internet quickly and accurately.
  • Provided excellence in customer service and handled all customer requests for information.
  • Solve administrative technical and customer service issues using creative problem solving.
  • Managed relationships of customer interaction to ensure great customer service.
  • Assist director, estimators and customer service representatives as necessary.
  • Assisted callers with general information, offered exceptional customer service.
  • Focus includes quality patient care and exceptional customer service.
  • Developed strong customer service skills while maintaining client relationships.
  • Resolved customer service issues efficiently while maintaining the customer relationship
  • Provide exceptional Customer Service to customers and vendors.
  • Provide excellent customer service ensuring complete patient satisfaction.
  • Meet, greet, and tour all customers with excellent customer service providing each with professional attention and personal recognition.
  • Answered phones, directed calls, customer service, scheduled and oversaw installers, prepared drawings, quotes and reports.
  • Provided administrative support to Customer Service including job lot billing, faxing orders and quotations, and providing POD shipments.
  • Position requires excellent customer service and communication skills in dealing with a wide variety of personalities and sales prospects.
  • Greeted clients with prompt, courteous customer service before, during, and after their business meetings with staff.
  • Provided customer service, assisted management, physicians, medical assistants and the billing department in daily tasks.
  • Guided the front end of a large retail establishment to improved customer service audit scores and improves efficiency.

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5. Office Supplies

high Demand
Here's how Office Supplies is used in Front Office Administrator jobs:
  • Purchased office stationary, clerical office supplies and maintained office equipment; scheduled repairs and ordinary maintenance.
  • Managed and maintained office supplies and equipment to ensure operation efficiency.
  • Maintained inventory of office supplies and purchased items as necessary.
  • Maintain inventory control by closely monitoring all office supplies.
  • Preserved inventory, ordered and maintained office supplies, and performed minor adjustments, and repair of office equipment.
  • Inventory and ordering of all office supplies as well as coordinating room rentals and various other office duties.
  • Maintain monthly inventory of office supplies, brochures, business cards, referrals and any needed office repairs.
  • Enter daily time sheets, materials, and keeping inventory and the ordering of office supplies.
  • Ordered and maintained office supplies for all offices in order to keep the offices running smoothly.
  • Assisted office manager with ordering office supplies, general office upkeep and record keeping.
  • Developed and managed annual budget, controlled expenses, and purchased office supplies.
  • Coordinated all business correspondences, answered phones, and maintained office supplies.
  • Ordered office supplies and equipment and performed mail management for all departments.
  • Maintained and tracked all office supplies and placed orders as needed.
  • Inventory and order all office supplies for the entire office.
  • Budgeted office supplies and keeping stock of all items needed.
  • Order Office Supplies, schedule luncheon and holiday parties.
  • Ordered office supplies and maintained inventory of all resources.
  • Monitored office equipment and ordered office supplies as needed.
  • Ordered office supplies and maintained machine temperature log.

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6. Phone Calls

high Demand
Here's how Phone Calls is used in Front Office Administrator jobs:
  • Fielded all incoming phone calls, and collected all applicable co-pays, deductibles, balances, and cosmetic payments in full.
  • Handled the responsibility of replying to the recreation center's email mails, answering phone calls and greeting daily campers.
  • Answer phone Calls Collect and maintain payments Reconcile payment accounts Assign guest rooms Coordinate events and meetings Increase room revenue
  • Answer phone calls, call customers, answer office emails, schedule appointments, filing and other clerical duties.
  • Answered phone calls, scheduled appointments, Accommodate visitors, clients and job candidates, and send prescriptions.
  • Scheduled patient appointments, handled phone calls and prescription refills, updated patient demographic and insurance information.
  • Assisted the nurses in locating patient's charts and followed up on any additional phone calls.
  • Answered the phones; screening and forwarding any incoming phone calls while providing basic information when needed
  • Managed all aspects of the clinic including responding to incoming phone calls and patient intake.
  • Received inbound phone calls, greeted visitors, and maintained meeting rooms.
  • Greet candidates, answer phone calls, and other secretarial duties.
  • Answer and direct phone calls to proper departments within the facility.
  • Answered and transferred all incoming phone calls to the correct department.
  • Managed phone calls while taking care of patients at desk.
  • Answer incoming phone calls, connect calls to appropriate parties.
  • Answered multiple phone lines and routed phone calls.
  • Answered and transferred phone calls to appropriate party.
  • Manage phone calls for faculty and clinic appointments.
  • Carried out all client follow-up phone calls.
  • Prioritize and resolve incoming phone calls.

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7. Medical Records

high Demand
Here's how Medical Records is used in Front Office Administrator jobs:
  • Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient and inpatient medical records.
  • Scheduled appointments/Confirm appointments* Filed Medical Records* Checked in patients* Updated patient files* Contacted health insurances to check patients eligibility
  • Reviewed and updated patient medical records by gathering, verifying, and entering demographic and insurance information.
  • Audited medical records, carefully reviewed for accuracy and completion as required by insurance companies.
  • Processed medical records Posted coded and billed charges daily Manage Doctors schedule and Processed Referrals
  • Processed new patient documentation for registration and request for medical records.
  • Maintained medical records to ensure confidentiality and updating of information.
  • Scanned medical records into the electronic medical records.
  • Retrieve medical records when requested by authorized personnel.
  • Research and gather patient history/medical records.
  • Managed medical records department which consisted of preparing all charts and patient packets for office visit for 4 providers per day.
  • Review and process returned paperwork from therapists to ensure all needed signatures are given before sending to medical records.
  • Assure that medical records taken from the department are signed out and signed in upon return to the department.
  • Maintained patient medical records, filed test results of treatments, and recorded a variety of medical data.
  • Audited in home care facilities twice a week in order to ensure that all medical records were correct.
  • Organized patient medical records to search and extract information for completeness, accuracy, and compliance with HIPAA.
  • Complied with regulations for medical records request to be sent to appropriate facilities and offices when requested.
  • Ensured smooth patient flow by prompt attention to pulling patient charts and if necessary medical records.
  • Processed medical records requests for patients, insurance companies, subpoenas, and other clinics.
  • Manage Medical Records and filing, along with running reports, typing, greeting patients.

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8. Appointment Scheduling

high Demand
Here's how Appointment Scheduling is used in Front Office Administrator jobs:
  • Provided general office support including contacting pharmacy/renewing prescriptions, filing, faxing, stocking examination rooms and appointment scheduling and confirmations.
  • Used patient safety standards through correct identification of all patients by validating and updating patient demographic information during appointment scheduling.
  • Assisted with front desk operations including appointment scheduling, insurance verification, physician on-call schedules and schedule template implementation.
  • Received approximately one hundred and seventy inbound calls daily, coordinated appointment scheduling for assigned specialties within the department.
  • Coordinated check-in/check-out, appointment scheduling, medical billing and patient financial responsibilities for each office location.
  • Ensured customer retention by appointment scheduling and appointment reminders through Smile Reminder platform.

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9. Financial Arrangements

high Demand
Here's how Financial Arrangements is used in Front Office Administrator jobs:
  • Performed a variety of Educational and Financial tasks, calculated fees for Treatment Coordinating and Patient Financial arrangements.
  • Prepare financial arrangements for patients requiring extensive treatment.
  • Reviewed and approved final acceptance of financial arrangements.
  • Coordinate financial arrangements and make collection calls.
  • Front office responsibilities included financial arrangements, collections, patient treatment planning, scheduling, insurance billing, and supply purchasing.
  • Reviewed Next Day schedule, charts and coordinated patient financial arrangements.
  • Explain treatment, financial arrangements, schedule, confirm.
  • Determine financial arrangements and collect fees for services.

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10. Patient Referrals

high Demand
Here's how Patient Referrals is used in Front Office Administrator jobs:
  • Scheduled and processed patient referrals, interacting with physicians and workers compensation professionals.
  • Manage communication and relationships with referring providers and patient referrals.
  • Obtained authorization for new patient referrals.
  • Process new patient referrals from other practices as well as sending the required information to specialists.
  • Scheduled US/CT for patient with contrast, documented US/CT, faxed patient referrals.
  • Log patient referrals and dentures received on a daily basis.
  • Scheduled all received patient referrals to the practice.
  • Prepared patient referrals and pre-certifications.
  • Perform medical billing, patient referrals, precertifications, claims administration, and collections from Medicare and various insurance companies.
  • Obtained insurance/demographics for all patients Scheduled appointments Check in/Check out New patient referrals

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11. Treatment Plans

high Demand
Here's how Treatment Plans is used in Front Office Administrator jobs:
  • Determined co-payments and prepared treatment plans based on specific patient insurances.
  • Prepare and attache all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Collected payments, performed computer processing for treatment plans, posting payments, and entering patient procedures.
  • Counseled patients on dental procedures, treatment plans, insurance coverage, billing, and credit services.
  • Discussed finance options with patients, entered patient charges and presented treatment plans.
  • Typed patient notes, treatment plans and referral letters in Word.
  • Create and present treatment plans according to the doctor s recommendations.
  • Go over treatment plans and give them their estimated portion.
  • Prepared and discussed complex treatment plans with patients.
  • Presented treatment plans and finalized payment options.
  • Cataloged all patient treatment plans.
  • Created treatment plans with estimated insurance payments/ patients responsibility.
  • Assist front office staff with data processing/reporting, organize patient impressions/study models, and educate patients in regards to treatment plans.
  • Enter treatment plans and submit pre-treatment estimates to insurance companies.

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12. Reception Area

high Demand
Here's how Reception Area is used in Front Office Administrator jobs:
  • Handled reception area, answered calls, entered data, faxed, typed, and made outbound follow-up calls.
  • Managed reception area, including greeting visitors and directing them to departments of interest within the corporate headquarters.
  • Comforted patients by anticipating patients' anxieties; answering their questions; maintaining the reception area.
  • Maintained a clean reception area, including lobby and associated areas.
  • Make sure brochures are available in reception area.
  • Maintain a friendly atmosphere in the reception area.
  • Maintained a clean reception area, including lounge and associated areas.Assisted with event planning, including associated travel and logistical arrangements.

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13. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Front Office Administrator jobs:
  • Maintained appointment calendars by confirming and scheduling appointments.
  • Ensured office inventory, prescription refills, incoming calls and triage for same day and routine appointments, scheduling appointments.
  • Assisted all associates in meeting their real estate needs by answering inquiries and scheduling appointments for prospective buyers.
  • Managed the front office, scheduling appointments and handled the day to day operation for the doctor.
  • Front office duties include answering phones, scheduling appointments, checking in and checking out patients.
  • Front desk check-in/check-out, collecting payments, confirming and scheduling appointments for new and established patients.
  • Maintained client accounts by scheduling appointments, processing data, and greeting clients.
  • Update patient files, scheduling appointments and maintaining client relations.
  • Manage calls for patient inquiries and scheduling appointments with counselors.
  • Answered phones, scheduling appointments, verifying patients insurance benefits.
  • Answer phones and make follow-up calls for scheduling appointments.
  • Answer a multi line phone scheduling appointments and adding demographics and Insurance information.
  • Meet and greet patients Scheduling appointments Collections and filing Treatment planning Verification and appointment Scheduling and confirmation

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14. High Volume

high Demand
Here's how High Volume is used in Front Office Administrator jobs:
  • Managed high volume patient communications.
  • Respond to a high volume of telephone inquiries with friendliness and professionalism while directing calls to appropriate parties.
  • Provided legal and clerical assistance at a high volume, fast paced law firm.
  • Managed Front office and routed high volume of inbound and outbound calls daily.
  • Worked along physicians with a high volume of patients.
  • Maintained office, including receiving and assisting members, contacting vendors, and answering a high volume of phone calls.
  • Answer multi-phone system with high volume of calls; direct calls to appropriate division in a courteous and timely manner.
  • Front office, taking high volume calls, verifying elegibility, posting payments, scheduling.
  • Directed high volume, multi-line phone system.
  • Managed scheduling for high volume of patients Oversaw patient billing and accounts receivable Managed and trained support staff on procedures and policies
  • Handle schedules for 13+ Doctors in a multispecialty facility * Handle a high volume of calls on a daily basis.

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15. Patient Accounts

average Demand
Here's how Patient Accounts is used in Front Office Administrator jobs:
  • Call insurance companies on outstanding claims, post insurance and personal payments in the patient accounts.
  • Maintain all patient accounts including collections, past due and delinquencies, including insurance denials.
  • Reviewed patient accounts for balances and assisted in the collection and billing of balances to patients
  • Maintained patient accounts by obtaining, records, and updating personal and financial information.
  • Enforced the collection of co-pays and balances owed on patient accounts during registration.
  • Manage Patient Accounts Payable - Collect co-pays and/or past due balances 3.
  • Facilitate and manage all billing, insurance claims and patient accounts.
  • Follow up and collections of unpaid claims and patient accounts.
  • Created, updated, coded, and charged patient accounts.
  • Updated, patient accounts and information on a daily basis.
  • Maintained patient accounts and benefits by keeping all patient personal and financial information secure and up to date.

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16. Greeting Patients

average Demand
Here's how Greeting Patients is used in Front Office Administrator jobs:
  • Assist with greeting patients, check in and receive payments.
  • General office duties: greeting patients, patient scheduling.
  • performed all clerical duties including greeting patients, making appointments and maintaining charts
  • Maintain confidentiality while greeting patients and providing general information on office policy, procedures, and practices.
  • Facilitated daily administrative functions, including greeting patients, patient scheduling, and payment collection.
  • Provided customer service/greeting patients at all levels.

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17. Hipaa

average Demand
Here's how Hipaa is used in Front Office Administrator jobs:
  • Ensured files were kept private and secure and carried out proper transfer and disposal of records according to HIPAA practices.
  • Oversee and ensure HIPAA, OSHA, and federal, state, and local regulations.
  • Handled all verbal and written communications within HIPAA guidelines.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Manage confidential administration files according to HIPAA laws and established office procedures * Provide administrative support to Counseling Team and Manager
  • Demonstrated superb ability to work with confidential and sensitive information adhering to HIPAA privacy rules compliance and internal organizational policies.

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18. Patient Files

average Demand
Here's how Patient Files is used in Front Office Administrator jobs:
  • Audit patient files to confirm all required documentation is current, treatment codes are clear and any deficiencies are corrected promptly.
  • General duties included patient logging, scheduling of appointments, accession of patient files and general front office duties.
  • Reorganized the clinic's patient files and built spreadsheets for the therapists to more efficiently analyze billing and rehab procedures
  • Maintain accurate and complete patient files, ensuring that they are in compliance with the Hanger Compliance Policies.
  • Maintained all patient files to guarantee quality for audits, including signed doctor orders and nurses notes.
  • Maintained up to date patient files and data accounts.
  • Retrieved and prepared all patient files for appointments.
  • Improved filing and completing new patient files.
  • Organized current and new patient files.
  • Maintain accurate and complete patient files.
  • Managed patient files by obtaining, recording, and updating patient information.

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19. Office Staff

average Demand
Here's how Office Staff is used in Front Office Administrator jobs:
  • Provided Administrative support to President/ office staff.
  • Distributed mail, faxes, office memos, and phone messages to appropriate medical and office staff.
  • Hire and train front office staff, assign daily tasks and supervise progress to meet deadlines.
  • Assisted Front Office Manager in training, coaching and development of all Front Office Staff.
  • Provided all administrative support for thirty corporate office staff, including CEO and VP.
  • Attended Banquet Event Order meetings and completed the schedule for front office staff weekly.
  • Provided training and support for additional front office staff before going to other locations.
  • Scheduled office appointments and procedures, communicating with patients and office staff.
  • Provided training and workflow help to providers, nurses, front office staff and administration.

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20. Accounts Receivables

average Demand
Here's how Accounts Receivables is used in Front Office Administrator jobs:
  • Complete end-of-day accounts receivables prior to processing end-of-day batch sheets to the finance department.
  • Applied proper check-in and check-out policies to assure control of accounts receivables.
  • Managed and posted accounts receivables.
  • Coordinated all accounts receivables, invoices and other financial responsibilities for recently opened dentistry office.
  • Streamlined accounts payable functions and improved accounts receivables and collection policies that decreased outstanding receivables.
  • General ledger experience with accounts receivables and oversaw collections of outstanding accounts as necessary.

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21. Office Operations

average Demand
Here's how Office Operations is used in Front Office Administrator jobs:
  • Managed all front-office operations including account updating and sending clients to appropriate channels.
  • Key associate responsible for facilitating efficient front office operations of busy dental practice.
  • Maintain and oversee all necessary office functions to ensure efficient office operations.
  • Scheduled in-office operations and managed physician's schedule.
  • Maintained a variety of office operations.
  • Maintained front office operations for alignment with company objectives to streamline the flow of administrative tasks and enhance service.
  • Manage Front Office operations, serving as first-impression-maker for Boys & Girls Clubs' phone and foot traffic.
  • Monitor all office operations: handle all incoming phone calls, faxing, filing and mail merges.
  • Managed office operations, work flow, office staff-including recruitment, performance management and training.
  • Assisted with office operations, as well as patient care.
  • Train new team member in front office operations.
  • Ensured efficient management of front office operations and patient workflow in a breast health specialist physician group practice.
  • Managed clinical workflow of front and back office operations.

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22. Bank Deposits

average Demand
Here's how Bank Deposits is used in Front Office Administrator jobs:
  • Perform various other responsibilities, bank deposits, filing and other office details that may help various employees.
  • Prepare bank deposits, post and log mail, distribute mail and update postage machine.
  • Performed end of day cash reconciliation, bank deposits and transactions.
  • Prepared bank deposits, cash, and credit card handling.
  • Prepare daily bank deposits and scan deposits to the bank.
  • Ensured utilities were paid on time and made bank deposits.
  • Front office receptionist (schedule appointments, patient data entry) Insurance Verification and Filing Receive payments Prepare and make bank deposits

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23. Medical Billing

average Demand
Here's how Medical Billing is used in Front Office Administrator jobs:
  • Prepared medical billing and insurance forms in accordance with office and insurance company policies.
  • Assisted with back office medical billing when needed.
  • Front Office Administration, and Medical Billing.
  • Check in-out patients, follow up appointments, medical terminology, medical billing /coding .
  • Performed extensive medical coding and kept current by taking medical billing/coding courses Scheduled appointments for Chiropractic doctors and massage therapist.
  • Utilized medical terminology specific to primary care offices, medical billing, coding, handling confidential information and preparing medical records.

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24. Hippa

average Demand
Here's how Hippa is used in Front Office Administrator jobs:
  • Checked patients into facility and reviewed paperwork following HIPPA guidelines.
  • Followed HIPPA protocol for sterilization of rooms/instruments.
  • Maintained confidential information for HIPPA compliance.
  • Secure and file documentation in patient charts, and fax critical information as necessary, in compliance with HIPPA.
  • Provide new patient packages, questionnaires, and HIPPA forms during registration process.
  • Managed confidential patient records in accordance with HIPPA and all regulatory standards.
  • Created, organized, and maintained the process used to identify patients and maintainHIPPA compliance.
  • Maintained patient files in accordance with HIPPA policy Processed new patients for credentials & insurance.
  • Manage client information while remaining compliant with HIPPA and confidentiality laws.

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25. Telephone Calls

average Demand
Here's how Telephone Calls is used in Front Office Administrator jobs:
  • Served as first point of contact, fielding and routing telephone calls and greeting visitors.
  • Answered all telephone calls, made appointments and follow-up calls.
  • Screened and directed telephone calls as necessary.
  • Answer and triage all incoming telephone calls.
  • Answered patient telephone calls and concerns.
  • Fielded telephone calls and operated PBX multi-line phone system.

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26. CPT

average Demand
Here's how CPT is used in Front Office Administrator jobs:
  • Educated in Medical Terminology, and can comprehend and utilize CPT, ADA, as well as ICD-9 codes.
  • Introduced to proper ICD-9 and CPT coding and billing processes.
  • Updated and maintained CPT4 and GPCI codes.
  • Used CPT and ICD-9 codes.
  • Maintain a complete understanding of HCPCS/ICD/CPT oncology coding and specific carrier requirements/knowledge.
  • Obtained authorization from Workman's Compensation Insurance, collected co-pays, processed daily CPT codes and services into computer system software.

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27. Patient Check

average Demand
Here's how Patient Check is used in Front Office Administrator jobs:
  • Performed all front office functions; patient check-in, updating charts and insurance information, processing fees and insurance claims.
  • Processed new patient set up, patient check out and end of day billing & transactions.
  • Performed patient check-ins and check-outs, insurance claims and scheduling tasks.
  • Handled multi-phone lines, patient checkout and purchasing of all office supply inventory.
  • Prepared insurance and patient checks for deposit and entered check information into Medical Manager billing system.
  • Conducted all functions associated with patient check-out including pricing services, collection of payments and scheduling follow-up appointments.

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28. HR

average Demand
Here's how HR is used in Front Office Administrator jobs:
  • Cultivate positive interdepartmental relations and ensuring client satisfaction through survey analysis and action plan development.
  • Provide accurate and timely payroll and HR-related administration and record keeping for all center associates.
  • Supported Principal through personal document management, calendar organization and collateral preparation for meetings.
  • Maintain overall appearance of dental office through intensive organization and light cleaning.
  • Provided administrative support including tracking/ordering all office supplies for three separate facilities.
  • Maintained outstanding customer rapport and experienced repeat business through excellent customer service.
  • Provided administrative and executive support within an office of three providers.
  • Coordinated specimen pick-ups with couriers throughout Georgia and South Carolina
  • Improved customer service ratings through hospitality service.
  • Supported President through personal document management.
  • Maintained several of the HR department heads' Outlook calendars as well as regularly called potential employees to schedule interviews.
  • Educate patients on how to achieve their optimal health through our services by addressing all three components of true health.
  • Collected UG (jobs) information through COX system for work orders to be processed for jobs to be completed.
  • Checked in all visitors on campus including properly processing each visitor through security systems while maintaining a visitor log.
  • Execute the registration process; Organize reservations over the telephone, through facilitating emails, and meeting in person.
  • Cultivate positive client relations through consistent communication via phone, mail, email, fax, and text messaging.
  • Build rapport with patients through discussing treatment options presented by the dentist and explaining dental insurance Explanation of Benefits.
  • Ensured client and employee satisfaction through proper and timely correspondence through phone and other mailing services.
  • Enroll new clients into internal tracking system including HR information and attendance tracking of course participation.
  • Run time and expense reports through the company system and log data into client software systems.

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29. Quickbooks

average Demand
Here's how Quickbooks is used in Front Office Administrator jobs:
  • File invoices, process payments, collect payments, managed all customer files, using QuickBooks.
  • Use of computer programs and phone systems such as QuickBooks and a 15 line PBS system.
  • Use QuickBooks to do order acknowledgments Packing slips, and Invoices.
  • Major role in company AR/AP with use of QuickBooks Pro.
  • Entered all accounts payable and account receivables into QuickBooks.
  • Managed warehouse inventory and used Quickbooks.
  • Performed calendar management support on Outlook.Experience with Microsoft Office, QuickBooks, and Adobe Acrobat as well.
  • Prepared invoices using Quickbooks and collected and recorded payments from customers.

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30. Data Entry

low Demand
Here's how Data Entry is used in Front Office Administrator jobs:
  • Worked closely with Data Entry Coordinator and Regional Business Office Manager regarding billing questions and patient concerns.
  • Coordinate all aspects of membership data entry and accounts management and provide member/financial data reporting.
  • Performed data entry and monitored budget of individual contracts.
  • Executed data entry for payroll and other financial information.
  • Assigned to answer phones, copying, faxing, and data entry * Assisted in conducting new employee orientation.
  • General office administration including data entry, filing, management of 6-line phone system, and supply orders.
  • Maintain front office with filing, data entry, supplies ordering, answering phones and greeting visitors.
  • Greet patients, make appointments, answer phone, confirm appointments, data entry, Medicare/Medicaid ins.
  • Supported Head of Compliance with data entry and Class Action process; special projects completed as needed.
  • General office duties including faxing, photocopying, data entry, scanning, and updating patient records.
  • Greeted patients, performed check in/check out duties, scheduled and confirmed appointments, data entry.
  • Assisted management team with all overflow work, including data entry, filing and word processing.
  • Performed data entry pertaining to new vehicle deliveries and organized the electronic and paper archives.
  • Assist staff in areas of accounts payable, W2 data entry and payroll figures.
  • Prepared Schedules of Accounts, including scanning and data entry of client invoices.
  • Follow database scripts and data entry guides in the software manual.
  • Utilized industry specific software for data entry of patient records.
  • Handled all accounts receivable, payable, and data entry.
  • General office duties, reception, data entry, typing.
  • Handled all data entry of personal and medical information.

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31. Medicaid

low Demand
Here's how Medicaid is used in Front Office Administrator jobs:
  • Submit enrollments for Medicaid mental health enhanced benefits.
  • Worked with Medicaid until they paid for multiply births, which could take up to a year for several cases.
  • Worked with Medicaid to document patients attendance.
  • Enter and submit data to state and regional government offices through Virtual Private Networks and verify insurance and/or Medicaid/Medicare eligibility.
  • Implemented the process of electronically transmitting Disability and Medicaid records to the Social Security Administration to eliminate paper costs.
  • Developed insurance pricing and procedures for Medicaid and Medicare as well as enlisting strategic suppliers and negotiating contract agreements.

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32. Patient Payments

low Demand
Here's how Patient Payments is used in Front Office Administrator jobs:
  • Collect payments, audit patient payments, issue receipts, maintain petty cash, and prepare procedure worksheets.
  • Check in, patient registration, and collecting patient payments for scheduled cases.
  • Collect co-pays and deductibles and post patient payments to accounts as appropriate.
  • Post all insurance and patient payments.
  • Schedule patient appointments, new and follow-up.Check-out patients post-appointment, and collect patient payments and/or set up payment plan agreement.
  • Front office/receptionist duties-Scanning of archive files into EMR-collecting patient payments-appointment scheduling/reminding/cancellations-vital signs-scanning/faxing/copying/filing-medical record charting-patient care

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33. Patient Demographics

low Demand
Here's how Patient Demographics is used in Front Office Administrator jobs:
  • Register incoming patients, review completeness of patient demographics and accurately verify patient's health insurance eligibility.
  • Record new patients and update existing patient demographics; collecting insurance, personal and financial information.
  • Obtain patient demographics and insurance information and accurately enter into data management system.
  • Input patient demographics and insurance information into database.
  • Maintained current patient demographics and insurance.
  • Scan documents such as consent forms, patient demographics, and health records.
  • Verify patient demographics, collect insurance information, process payments, collect patient balances and "CallBax" phone sheets.

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34. Icd-9

low Demand
Here's how Icd-9 is used in Front Office Administrator jobs:
  • Verify patient insurance eligibility including all cash only patients, and check out encounters with ICD-9 codes for billing.
  • Handle ICD-9 code cards for oncology physicians and forward cards to White Marsh to billing weekly.
  • Manage Front Desk, Receive Patients, Insurance verification, Icd-9 coding, payment processing to include Co- Pays insurance Acceptance.
  • Apply ICD-9-CM codes to diagnoses and enter them into the patient's online computer file.
  • Prepared invoices for delivery; expanded knowledge and use of ICD-9 and HCPCS codes.
  • Entered each individual visit into two medical software systems, including ICD-9 coding.

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35. Expense Reports

low Demand
Here's how Expense Reports is used in Front Office Administrator jobs:
  • Prepared new hire and enrollment packets for training and presentations, processed expense reports and certified payroll for field service employees.
  • Updated expense reports, created requisition forms for the company, conducted and maintained inventory and ordered supplies as needed.
  • Conducted Executive Assistant duties part-time such as expense reports, managing calendars and coordinating meetings, conference calls and luncheons.
  • Coordinated meetings, arranged travel, and prepared documents and expense reports.
  • Travel arrangement for senior staff, travel and expense reports.
  • Ensured expense reports submitted were complete, accurate and legible.
  • Review and approve travel expense reports in Certify.
  • Process expense reports for senior staff in a timely manner which will allow for the correct reimbursement amount.
  • Managed & maintained education expenditures, & created expense reports to ensure efficient allocation of school funds.

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36. Travel Arrangements

low Demand
Here's how Travel Arrangements is used in Front Office Administrator jobs:
  • Coordinated domestic and international travel arrangements for upper level management.
  • Coordinated all travel arrangements, scheduled executive meeting.
  • Assist Principals in Charge with meetings, travel arrangements and as the company s translator both verbally and written
  • Scheduled staff rotations and executive's calendar, arranged weekly team meetings and made necessary travel arrangements.
  • Handled travel arrangements for Executive team, completed expense reports and monthly birthday events.
  • Assist in travel arrangements of interview candidates and employees.
  • Coordinated travel arrangements, both domestic and international (order tickets, car service, book hotels, etc.

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37. Patients In

low Demand
Here's how Patients In is used in Front Office Administrator jobs:
  • Coordinate patients information regarding their demographic and insurance benefits.
  • Deal with patients insurance eligibility.
  • Scheduled and coordinate orientation and multiple appointments, procedure, testing for patients including transplant evaluation for appointment(s).
  • Checked Patients In, Confirmed appointments, Billing, Front office training, Filed paperwork and charts along with cash handling.
  • Work with Health Fusion to register new patients, schedule appointments and to check patients in and out.
  • Acted as front office receptionist - admitted patients, prepared patient charts, checked patients in and out.
  • Discussed financial options with patients including Care Credit, in house financing, and individual payment options.
  • Have acquired extensive knowledge of front office procedures, checking patients in/out, scheduling, heavy phones.
  • Maintained the schedules, checked patients in and out and processed insurance claims.
  • Scheduled follow-up visits for patients in the office and for patients calling in.
  • Checked patients in and out, processed referrals and made appointment reminder calls.
  • Answered phones, scheduling, checking patients in/out, taking co-pays and filing
  • Schedule and confirm office visits for patients in a Call Center environment.
  • Prepared patient rooms, removed IVs, and monitored patients in recovery.
  • Check patients in and enter patient's data correctly into the computer.
  • Front office assistant; checked patients in and out of office.
  • Follow up with patient.-Set patients in exam room, record weight.
  • Greeted patients in friendly and welcoming manner upon arrival for appointments.
  • Checked the patients in and out; collected co-pays and payments.
  • Checked patients in, scheduled appointments, and maintained phone lines.

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38. Monthly Reports

low Demand
Here's how Monthly Reports is used in Front Office Administrator jobs:
  • Balanced daily cash, checks and credit card transactions prepared deposits and monthly reports
  • Run daily, weekly and monthly reports for review.
  • Compiled and analyzed data from monthly reports for preparation of Managerial presentations to Partners'.
  • Check in/check out patients Keep daily, weekly, and monthly reports for company.
  • Gathered statistics and generated over 85 weekly reports and monthly reports for several major accounts tracking customer expenditures and spending patterns.
  • Collected and interpreted data used in preparation of monthly reports; utilized a variety of reporting tools and information systems.

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39. Patient Registration

low Demand
Here's how Patient Registration is used in Front Office Administrator jobs:
  • Conducted insurance Verification and payment posting - Patient Registration and scheduling
  • Prepared and assembled patient registration packets and other dental records and forms.
  • Assist with patient registration, vital signs, and patient comfort care.
  • Manage front office billing entry, patient registration, copays, incoming calls and traffic flow.
  • Completed patient registration - inputting all data into billing system to create a medical record number for electronic insurance verification.
  • Provide strong contributions as a key member of support when facility transitioned to new patient registration and electronic medical records.

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40. Administrative Tasks

low Demand
Here's how Administrative Tasks is used in Front Office Administrator jobs:
  • Excelled at customer relationship building and service together with administrative tasks.
  • Performed administrative tasks as requested.
  • Organized medical charts, prepared daily batches to assist the billing and coding departments, and executed other administrative tasks.
  • Process paperwork, review forms for errors, and perform administrative tasks such as records maintenance.
  • Assist with administrative tasks and provide research and administrative support to all departments and individuals.
  • Assisted administration in audit preparation at a school for students with a variety of disabilities Completed other administrative tasks as assigned
  • Assisted with administrative tasks including filing, customer folder maintenance.
  • Performed administrative tasks for 230 office locations including scheduling of meetings and trainings.
  • Maintained guest invoices Assisted with any and all administrative tasks.

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41. Appropriate Person

low Demand
Here's how Appropriate Person is used in Front Office Administrator jobs:
  • Answered telephone to schedule future appointments, provide information and forward call to the appropriate personnel.
  • Greeted and directed clients /visitors to the appropriate personnel with a courteous and professional approach.
  • Handled all calls for division corporate office, directing them to the appropriate person.
  • Opened, sorted, stamped mail daily and distributed to appropriate personnel.
  • Process incoming calls and direct them to the appropriate personnel.
  • Answer phones and triage to appropriate person.
  • Answered multi-lined phone, routed calls to appropriate person Prepared high volume mailings Completed assigned tasks

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42. EOB

low Demand
Here's how EOB is used in Front Office Administrator jobs:
  • Enter Data Entry for work orders by scanning, type EOB forms to mail-out to patients, enter referrals.
  • Use EOB to inform patients of expected financial obligation, such as co-pay, and deductibles.
  • Processed insurance payments, handled EOB's, assessed patient balance and billing.
  • Use EOB to inform patients of expected financial obligation, such as co-pay and deductibles Post EOB into Electronic Medical Record EMR
  • Filed, investigated and resolved EOB's and assisted with general accounting functions by maintaining accounts receivable ledgers.
  • Opened and properly distributed incoming mail, including sorting EOBs (explanation of benefits).
  • Opened office, performed adjudications, handled EOBs and resolved delinquent billing concerns.
  • Review EOBs, rejected claims, and insurance refunds.
  • Manage the daily operations of the dental office Process claims /EOBs /Insurance payments Financial arrangements/ Accounts Receivable / Collections

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43. Computer System

low Demand
Here's how Computer System is used in Front Office Administrator jobs:
  • Enter data necessary to complete annual administration into internal company computer system.
  • Processed data such as demographics and insurance information into computer system.
  • Document accurately the physician's encounter with patient into computer system.
  • Registered and updated client information in computer system.
  • Schedule appointments, check patients in/out on computer system, and confirm patient appointments.
  • Monitor audit journals and reports from front office computer systems and point of service.
  • Confirm patient information and enters changes into computer system.
  • Maintained daily computer system's back-up files.
  • Front Office/Administration!Professionally answering phone calls while gathering patient information and using multiplecomputer systems to schedule appointments.

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44. Direct Calls

low Demand
Here's how Direct Calls is used in Front Office Administrator jobs:
  • Answer phones, direct calls to the correct restoration department.
  • Greet clients, answer phones, and direct calls.
  • Greet and direct visitors, answer main switchboard and direct calls, monitored daily delivers with receive and outgoing logs.
  • Answer multiple telephone lines, record and relay messages and/or redirect calls as necessary.
  • Answer telephones, direct calls and assist guests with planning their stay.
  • Job duties: Schedule appointments, direct calls, register patients in computer, very proficient at using Alta computer system.

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45. Osha

low Demand
Here's how Osha is used in Front Office Administrator jobs:
  • Managed materials for OSHA meetings; prepared notes, quizzes and attendance records.
  • Coordinated dates and times for staff attending OSHA meetings.
  • Support mission and goal achievement, organizational quality and patient-centered care along with patient/employee safety and OSHA compliance.
  • Assured all office materials were available and accurate for time-sensitive projects, and regularly updated OSHA regulations.
  • Educated and enforced staff regarding OSHA safety guidelines along with health care environment regulations and protocol.
  • Use computer/software to accurately enter data for tracking and scheduling immunizations and other OSHA/special requirements.

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46. Payment Arrangements

low Demand
Here's how Payment Arrangements is used in Front Office Administrator jobs:
  • Maintained electronic files * Filed insurance claims with radiographs and perio charts * Collected payments and made payment arrangements

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47. Dental Procedures

low Demand
Here's how Dental Procedures is used in Front Office Administrator jobs:
  • Perform data entry functions to maintain accurate systems-record of all dental procedures and financial transactions.

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48. Insurance Authorizations

low Demand
Here's how Insurance Authorizations is used in Front Office Administrator jobs:
  • Get all referrals and Insurance authorizations.
  • Acquire insurance authorizations for procedures and tests ordered by the attending physician.Schedule surgery and procedures in conjunction with Surgical Coordinator.
  • Team player Obtaining insurance authorizations for patient visits.
  • Schedule appointments, collect payments and submit all necessary information for insurance authorizations and reimbursements.
  • Received all insurance authorizations and denials for inpatient and outpatient procedures and testing.
  • Communicated directly with diagnostic contractors, prepared insurance authorizations, verified procedures.

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49. Outstanding Balances

low Demand
Here's how Outstanding Balances is used in Front Office Administrator jobs:
  • Discussed all outstanding balances due with patients when in for appointments.
  • Collected and Billed patients for any outstanding balances and missed appointments.
  • Greeted and checked in patients Collect co-payments and outstanding balances.
  • Provided counseling to patients advising them of their financial responsibility and obtain credit agreements for outstanding balances.
  • File insurance claims as needed Care Credit Follow up on outstanding balances on accounts,

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50. Powerpoint

low Demand
Here's how Powerpoint is used in Front Office Administrator jobs:
  • Prepared literature and project folders in MS Excel and PowerPoint for the marketing department and obtained supervisor approval before mailing.
  • Answered phones, typed business letters using Excel, Microsoft Words or PowerPoint and did lightbookkeeping.
  • Originated all PowerPoint presentations of Winfield events, parties, and tennis/golf matches.
  • Prepared several sophisticated PowerPoint presentations on leading-edge operational improvements.
  • Assisted in the preparation of special projects, requiring analysis of information, spreadsheet development, PowerPoint presentations and/or compiling reports.
  • Developed PowerPoint presentations, created detailed Excel spreadsheets for analysis and troubleshooting with emphasis on bid analysis and billing verification.

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20 Most Common Skill for a Front Office Administrator

Insurance Companies19.8%
Front Desk15.6%
Patient Care9.2%
Customer Service8.1%
Office Supplies6.1%
Phone Calls6%
Medical Records5.8%
Appointment Scheduling5.7%

Typical Skill-Sets Required For A Front Office Administrator

RankSkillPercentage of ResumesPercentage
1
1
Insurance Companies
Insurance Companies
16.3%
16.3%
2
2
Front Desk
Front Desk
12.8%
12.8%
3
3
Patient Care
Patient Care
7.6%
7.6%
4
4
Customer Service
Customer Service
6.6%
6.6%
5
5
Office Supplies
Office Supplies
5%
5%
6
6
Phone Calls
Phone Calls
4.9%
4.9%
7
7
Medical Records
Medical Records
4.8%
4.8%
8
8
Appointment Scheduling
Appointment Scheduling
4.7%
4.7%
9
9
Financial Arrangements
Financial Arrangements
3.8%
3.8%
10
10
Patient Referrals
Patient Referrals
3.8%
3.8%
11
11
Treatment Plans
Treatment Plans
1.8%
1.8%
12
12
Reception Area
Reception Area
1.8%
1.8%
13
13
Scheduling Appointments
Scheduling Appointments
1.4%
1.4%
14
14
High Volume
High Volume
1.1%
1.1%
15
15
Patient Accounts
Patient Accounts
1.1%
1.1%
16
16
Greeting Patients
Greeting Patients
1.1%
1.1%
17
17
Hipaa
Hipaa
1%
1%
18
18
Patient Files
Patient Files
1%
1%
19
19
Office Staff
Office Staff
0.9%
0.9%
20
20
Accounts Receivables
Accounts Receivables
0.9%
0.9%
21
21
Office Operations
Office Operations
0.9%
0.9%
22
22
Bank Deposits
Bank Deposits
0.8%
0.8%
23
23
Medical Billing
Medical Billing
0.8%
0.8%
24
24
Hippa
Hippa
0.8%
0.8%
25
25
Telephone Calls
Telephone Calls
0.8%
0.8%
26
26
CPT
CPT
0.7%
0.7%
27
27
Patient Check
Patient Check
0.7%
0.7%
28
28
HR
HR
0.7%
0.7%
29
29
Quickbooks
Quickbooks
0.7%
0.7%
30
30
Data Entry
Data Entry
0.6%
0.6%
31
31
Medicaid
Medicaid
0.6%
0.6%
32
32
Patient Payments
Patient Payments
0.6%
0.6%
33
33
Patient Demographics
Patient Demographics
0.6%
0.6%
34
34
Icd-9
Icd-9
0.6%
0.6%
35
35
Expense Reports
Expense Reports
0.6%
0.6%
36
36
Travel Arrangements
Travel Arrangements
0.6%
0.6%
37
37
Patients In
Patients In
0.5%
0.5%
38
38
Monthly Reports
Monthly Reports
0.5%
0.5%
39
39
Patient Registration
Patient Registration
0.5%
0.5%
40
40
Administrative Tasks
Administrative Tasks
0.5%
0.5%
41
41
Appropriate Person
Appropriate Person
0.5%
0.5%
42
42
EOB
EOB
0.5%
0.5%
43
43
Computer System
Computer System
0.5%
0.5%
44
44
Direct Calls
Direct Calls
0.5%
0.5%
45
45
Osha
Osha
0.4%
0.4%
46
46
Payment Arrangements
Payment Arrangements
0.4%
0.4%
47
47
Dental Procedures
Dental Procedures
0.4%
0.4%
48
48
Insurance Authorizations
Insurance Authorizations
0.4%
0.4%
49
49
Outstanding Balances
Outstanding Balances
0.4%
0.4%
50
50
Powerpoint
Powerpoint
0.4%
0.4%

41,144 Front Office Administrator Jobs

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