How To Become A Front Office Agent: What It Is and Career Path

What is a front office agent and how to become one

Updated January 8, 2025

4 min read

The front office agent is the face of the hotel or other business where they work. They're usually the first person that a visitor interacts with when they check in and the last person that they see when they leave. A front office agent that makes a good impression can elevate a visitor's experience--but a bad one can ruin their visit entirely.

The basic duties of a front office agent include checking visitors in and out, managing bookings, and using PMS software to keep track of check-ins. However, a really great front office agent goes above and beyond by providing friendly service, answering any questions, and making conversation to make the visitor feel right at home.

It goes without saying that a front office agent needs to have excellent customer service skills in order to present a good facade for their employer. Sometimes, front office agents have bachelor's degrees, but practical experience in the field of customer service is far more important than any diploma.

ScoreFront Office AgentUS Average

Salary

2.7

Avg. Salary $34,773

Avg. Salary $59,228

Diversity

4.0

Race

American Indian and Alaska Native 1.79%

Asian 11.67%

Black or African American 9.49%

Hispanic or Latino 23.65%

Unknown 7.33%

White 46.07%

Gender

female 60.76%

male 39.24%

Age - 34

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 34

Stress level

8.3

Stress level is high

7.1 - high

Complexity level

4.8

Complexity level is intermediate

7 - challenging

Work life balance

9.3

Work life balance is excellent

6.4 - fair

Key steps to become a front office agent

Explore front office agent education requirements

Most common front office agent degrees

Bachelor's

54.1 %

Associate

17.8 %

High School Diploma

16.8 %

Start to develop specific front office agent skills

Skills	Percentages
Reservations	23.81%
Hotel Services	13.64%
Excellent Guest	6.39%
Cleanliness	5.18%
Hotel Reservations	4.15%

Complete relevant front office agent training and internships

Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New front office agents learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a front office agent based on U.S. Bureau of Labor Statistics data and data from real front office agent resumes.

Research front office agent duties and responsibilities

Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Accommodate special requests whenever possible including making same day reservations and future reservations when necessary.
Adhere to all cashiering procedures and act as PBX operator at designate times.
Enter in and record wake up call requests then deliver it to the PBX.

Prepare your front office agent resume

When your background is strong enough, you can start writing your front office agent resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a front office agent resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable front office agent resume templates

Build a professional front office agent resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your front office agent resume.