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Become A Front Office Agent

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Working As A Front Office Agent

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $23,604

    Average Salary

What Does A Front Office Agent Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Front Office Agent

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Front Office Agent Career Paths

Front Office Agent
Front Office Manager Office Manager Accountant
Accounting Manager
8 Yearsyrs
Reservations Agent Night Auditor Front Desk Supervisor
Assistant General Manager
5 Yearsyrs
Reservations Agent Office Manager
Business Office Manager
8 Yearsyrs
Human Resources Coordinator Home Health Aid Front Desk Agent
Catering Sales Manager
5 Yearsyrs
Sales Manager Managing Partner Director Of Food And Beverage
Club Manager
5 Yearsyrs
Guest Service Representative Sales Coordinator
Conference Services Manager
5 Yearsyrs
Assistant Front Office Manager Guest Services Manager Front Office Manager
Director Of Front Office
5 Yearsyrs
Front Office Manager General Manager Director Of Sales
Director Of Sales And Marketing
9 Yearsyrs
Front Office Supervisor Assistant General Manager General Manager
District Manager
7 Yearsyrs
Night Auditor Front Office Manager Operations Manager
Division Manager
8 Yearsyrs
Assistant Front Office Manager Assistant General Manager Restaurant Manager
Food And Beverage Manager
5 Yearsyrs
Front Office Supervisor Front Office Manager
General Manager
7 Yearsyrs
Human Resources Coordinator Operations Manager Director Of Sales
General Manager/Director Of Sales
8 Yearsyrs
General Manager Account Manager Sales Manager
Group Sales Manager
5 Yearsyrs
Guest Services Manager Director Of Front Office Assistant General Manager
Hotel General Manager
9 Yearsyrs
Guest Services Manager Executive Housekeeper Assistant General Manager
Hotel Manager
5 Yearsyrs
Guest Service Representative Night Auditor Front Office Manager
Revenue Manager
8 Yearsyrs
Night Auditor General Manager Account Executive
Sales And Marketing Manager
6 Yearsyrs
General Manager Account Executive
Sales/Marketing
5 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Front Office Agent 2.0 years
Guest Services 1.9 years
Hotel Clerk 1.8 years
Front Desk Clerk 1.7 years
Front Desk Agent 1.6 years
Welcome Desk Agent 1.4 years
Top Careers Before Front Office Agent
Cashier 10.6%
Internship 7.3%
Server 3.7%
Concierge 3.1%
Teller 2.7%
Hostess 2.4%
Supervisor 2.4%
Manager 2.4%
Volunteer 2.2%
Top Careers After Front Office Agent
Server 3.6%
Manager 2.9%
Supervisor 2.7%

Do you work as a Front Office Agent?

Front Office Agent Demographics

Gender

Female

60.6%

Male

36.8%

Unknown

2.6%
Ethnicity

White

53.2%

Hispanic or Latino

21.7%

Black or African American

10.7%

Asian

9.3%

Unknown

5.1%
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Foreign Languages Spoken

Spanish

41.5%

French

9.8%

Chinese

6.5%

Mandarin

5.7%

German

4.9%

Hindi

4.1%

Italian

4.1%

Arabic

4.1%

Portuguese

3.3%

Japanese

3.3%

Cantonese

3.3%

Filipino

1.6%

Urdu

1.6%

Polish

1.6%

Swahili

0.8%

Swedish

0.8%

Vietnamese

0.8%

Samoan

0.8%

Korean

0.8%

Danish

0.8%
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Front Office Agent Education

Schools

Florida International University

15.5%

University of Nevada - Las Vegas

6.9%

University of Central Florida

6.0%

College of Southern Nevada

6.0%

George Mason University

5.2%

Miami Dade College

5.2%

University of Houston

5.2%

Northern Virginia Community College

5.2%

Georgia State University

4.3%

San Diego State University

4.3%

University of Phoenix

4.3%

Southern New Hampshire University

4.3%

University of Alabama

3.4%

University of South Florida

3.4%

University of North Texas

3.4%

Northern Arizona University

3.4%

Ashford University

3.4%

San Francisco State University

3.4%

University of California - Los Angeles

3.4%

Orange Coast College

3.4%
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Majors

Business

24.2%

Hospitality Management

16.2%

Health Care Administration

9.6%

Communication

6.6%

Criminal Justice

4.8%

Psychology

4.2%

Management

4.0%

Marketing

3.8%

Political Science

3.4%

Accounting

3.2%

Human Resources Management

2.8%

Kinesiology

2.4%

Education

2.4%

English

2.4%

Finance

2.2%

General Studies

1.6%

Medical Assisting Services

1.6%

Information Technology

1.6%

Public Relations

1.6%

Computer Science

1.4%
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Degrees

Bachelors

45.7%

Other

25.9%

Associate

10.8%

Masters

9.0%

Certificate

4.8%

Diploma

1.5%

Doctorate

1.1%

License

1.0%
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Top Skills for A Front Office Agent

  1. Guest Satisfaction
  2. Assigns Rooms
  3. Front Office Operations
You can check out examples of real life uses of top skills on resumes here:
  • Monitored and recorded guest satisfaction scores.
  • Registered guests and assigns rooms.
  • Designed, managed, and facilitated a 3-weeks-cycle training program on Front Office operations for new-hires.
  • Supervised a shift of approximately 20 Cast Members who operate both on-, and off-, stage of the Hotel Front Desk
  • Handled cash and credit card transactions accurately and confidently.

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Top Front Office Agent Employers

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