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Become A Front Office Agent

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Working As A Front Office Agent

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $25,130

    Average Salary

What Does A Front Office Agent Do At Marriott

* Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
* Secure payment; verify and adjust billing.
* Activate and file room keys.
* Process all guest requests and relay messages.
* Print contingency lists to have a record of all guests in case of emergency.
* Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
* Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
* Run and review daily reports/logs.
* Complete designated cashier and closing reports in the computer system.
* Accept and record wake-up call requests and deliver to appropriate department.
* Count bank at beginning and end of shift; secure bank.
* Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
* Notify Loss Prevention/Security of any guest reports of theft.
* Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
* Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
* Speak with others using clear and professional language; answer telephones using appropriate etiquette.
* Develop and maintain positive working relationships with others; support team to reach common goals.
* Comply with quality assurance expectations and standards.
* Stand, sit, or walk for an extended period of time.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Perform other reasonable job duties as requested by Supervisors.
* To apply now, go to: marriott.taleo.Net/careersection/2/jobdetail.ftl?job=17002H0N Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
* Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, CA or local

What Does A Front Office Agent Do At DAL Global Services

* Prepares all Flight Documents
* Interfaces with U
* S. Customs
* Prepares all Import and Export Documentation
* Accepts/Distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations
* Solicits orders and talks with customers to complete sales
* Moves Cargo up to 70 lbs
* Comply with WFS site security procedures for assigned warehouse and other operations

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How To Become A Front Office Agent

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Front Office Agent jobs

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Top Skills for A Front Office Agent

FrontOfficeOperationsRoomAssignmentsFrontDeskCreditCardTransactionsNightAuditEnsureGuestSatisfactionPBXHotelServicesHotelGuestsPhoneCallsGuestComplaintsDailyOperationsOfficeAgentGuestAccountsVIPGuestServiceDataEntryOutstandingCustomerServiceGuestInquiresSpecialRequestsWhenever

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Top Front Office Agent Skills

  1. Front Office Operations
  2. Room Assignments
  3. Front Desk
You can check out examples of real life uses of top skills on resumes here:
  • Assist front office manager with all front office operations.
  • Process guest check-ins and room assignments following the hotel's rate structures, discounts and sell/upsell strategies.
  • Handled all daily front desk responsibilities in conjunction with providing excellent customer service and resolution of guest services issues.
  • Handled cash and credit card transactions accurately and confidently.
  • Prepared the night audit and posted to general ledger accordingly.

Top Front Office Agent Employers