Front office agent demographics and statistics in the US
Front office agent demographics research summary. Zippia estimates front office agent demographics and statistics in the United States by using a database of 30 million profiles. Our front office agent estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about front office agents after extensive research and analysis:
- There are over 54,311 front office agents currently employed in the United States.
- 60.8% of all front office agents are women, while 39.2% are men.
- The average front office agent age is 36 years old.
- The most common ethnicity of front office agents is White (46.1%), followed by Hispanic or Latino (23.7%), Asian (11.7%) and Black or African American (9.5%).
- In 2022, women earned 99% of what men earned.
- 13% of all front office agents are LGBT.
- Front office agents are 83% more likely to work at private companies in comparison to public companies.
On this page
Front office agent demographics by:
Front office agent gender statistics
60.8% of front office agents are women and 39.2% of front office agents are men.
- Female, 60.8%
- Male, 39.2%
Front office agent gender ratio
| Gender | Percentages |
|---|---|
| Female | 60.8% |
| Male | 39.2% |
Front office agent gender pay gap
Women earn 99¢ for every $1 earned by men
Male income
$35,120
Female income
$34,825
Front office agent gender ratio over time
This data breaks down the percentage of men and women in front office agent positions over time. Currently, 60.8% of front office agents are female.
Front office agent gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 37.64% | 62.36% |
| 2011 | 41.02% | 58.98% |
| 2012 | 41.62% | 58.38% |
| 2013 | 40.55% | 59.45% |
| 2014 | 39.97% | 60.03% |
| 2015 | 41.01% | 58.99% |
| 2016 | 37.09% | 62.91% |
| 2017 | 45.63% | 54.37% |
| 2018 | 42.57% | 57.43% |
| 2019 | 38.93% | 61.07% |
| 2020 | 43.94% | 56.06% |
| 2021 | 39.24% | 60.76% |
Front office agent related jobs gender ratio
We compared front office agents with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Front Office Agent | 39% | 61% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Front office agent demographics by race
The most common ethnicity among front office agents is White, which makes up 46.1% of all front office agents. Comparatively, 23.7% of front office agents are Hispanic or Latino and 11.7% of front office agents are Asian.
- White, 46.1%
- Hispanic or Latino, 23.7%
- Asian, 11.7%
- Black or African American, 9.5%
- Unknown, 7.3%
- American Indian and Alaska Native, 1.7%
Front office agent race
| Front office agent race | Percentages |
|---|---|
| White | 46.1% |
| Hispanic or Latino | 23.7% |
| Asian | 11.7% |
| Black or African American | 9.5% |
| Unknown | 7.3% |
| American Indian and Alaska Native | 1.7% |
Front office agent race and ethnicity over time
See how front office agent racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Front office agent race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 55.17% | 10.75% | 8.41% | 21.70% |
| 2011 | 54.70% | 11.26% | 9.88% | 20.18% |
| 2012 | 55.41% | 9.91% | 8.10% | 21.82% |
| 2013 | 55.28% | 10.91% | 7.20% | 22.24% |
| 2014 | 54.48% | 11.02% | 8.43% | 21.39% |
| 2015 | 53.04% | 11.67% | 9.20% | 22.14% |
| 2016 | 51.89% | 11.79% | 9.04% | 22.43% |
| 2017 | 51.28% | 11.38% | 9.06% | 24.22% |
| 2018 | 52.27% | 11.00% | 8.29% | 24.50% |
| 2019 | 50.20% | 11.38% | 10.40% | 22.99% |
| 2020 | 49.25% | 9.78% | 9.60% | 25.89% |
| 2021 | 46.07% | 9.49% | 11.67% | 23.65% |
Front office agent wage gap by race
According to our data, asian front office agents have the highest average salary compared to other ethnicities. Black or african american front office agents have the lowest average salary at $34,704.
| Ethnicity | Salary |
|---|---|
| Unknown | $35,117 |
| White | $34,739 |
| Black or African American | $34,704 |
| Asian | $35,981 |
| Hispanic or Latino | $35,072 |
Average front office agent age
See how the average age of front office agents varies based on ethnicity and gender.
Male
Female
Front office agent age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 30.5 | 33.5 |
| Unknown | 33 | 45 |
| Asian | 37 | 38 |
| Hispanic or Latino | 30.5 | 27 |
| White | 30 | 36.5 |
| American Indian and Alaska Native | 42 |
Front office agent age breakdown
The average age of front office agents is 40+ years years old, representing 38% of the front office agent population.
Front office agent age breakdown
| Front Office Agent Years | Percentages |
|---|---|
| 40+ years | 38% |
| 30-40 years | 25% |
| 20-30 years | 35% |
Front office agent educational attainment
The most common degree for front office agents is bachelor's degree, with 54% of front office agents earning that degree. The second and third most common degree levels are associate degree degree at 18% and associate degree degree at 17%.
- Bachelor's, 54%
- Associate, 18%
- High School Diploma, 17%
- Diploma, 5%
- Other Degrees, 6%
Front office agents by degree level
| Front office agent degree | Percentages |
|---|---|
| Bachelor's | 54% |
| Associate | 18% |
| High School Diploma | 17% |
| Diploma | 5% |
| Other Degrees | 6% |
Front office agent jobs you might like
Front office agent wage gap by degree level
According to the data, front office agents with a Associate degree earn more than those without, at $35,513 annually. With a Bachelor's degree, front office agents earn a median annual income of $35,459 compared to $35,052 for front office agents with an High School Diploma degree.
| Education | Salary |
|---|---|
| High School Diploma or Less | $35,052 |
| Bachelor's Degree | $35,459 |
| Some College/ Associate Degree | $35,513 |
Front office agent employment statistics
Most front office agents work for a private in the hospitality industry.
Company size where front office agents work
Below, you can see the size of companies where front office agents work.
Front office agent jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 7% |
| 50 - 100 employees | 19% |
| 100 - 500 employees | 23% |
| 500 - 1,000 employees | 11% |
| 1,000 - 10,000 employees | 21% |
| > 10,000 employees | 18% |
Front office agent jobs by company type
Employees with the front office agent job title have their preferences when it comes to working for a company. For instance, most front office agents prefer to work at private companies over public companies.
Front office agent jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 15% |
| Private | 83% |
Front office agent jobs by industry
The most common industries for front office agents are hospitality, transportation and real estate.
Front office agent industry statistics
| Industry | Percentages |
|---|---|
| Hospitality | 52% |
| Transportation | 9% |
| Fortune 500 | 6% |
| Real Estate | 4% |
| Professional | 4% |
| Retail | 3% |
| Finance | 3% |
| Technology | 3% |
| Manufacturing | 2% |
| Health Care | 2% |
| Education | 2% |
| Media | 1% |
| Internet | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Utilities | 1% |
| Agriculture | 1% |
| Insurance | 1% |
| Telecommunication | 1% |
Front office agent turnover and employment statistics
Front office agent unemployment rate over time
The unemployment rate for front office agents between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Front office agent unemployment rate by year
| Year | Front office agent unemployment rate |
|---|---|
| 2010 | 11.56% |
| 2011 | 10.81% |
| 2012 | 9.63% |
| 2013 | 10.19% |
| 2014 | 7.79% |
| 2015 | 8.09% |
| 2016 | 6.06% |
| 2017 | 6.31% |
| 2018 | 5.47% |
| 2019 | 5.37% |
| 2020 | 10.68% |
| 2021 | 11.49% |
Average front office agent tenure
The average front office agent stays at their job for 1-2 years, based on the 2,620 front office agents resumes in Zippia's database.
Front office agent tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 28% |
| 1-2 years | 40% |
| 3-4 years | 12% |
| 5-7 years | 12% |
| 8-10 years | 4% |
| 11+ years | 4% |
Front office agent LGBT ratio compared to similar jobs
Review the percent of front office agents that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Medicaid Specialist | 6.73% | 73,368 |
| Bilingual Customer Service | 7.19% | 201,631 |
| Document Clerk | 8.60% | 99,244 |
| Credit Investigator | 8.99% | 9,442 |
| Bookmobile Driver | 11.16% | 43,043 |
| Front Office Agent | 12.65% | - |
| Human Resources Assistant & Recruiter | 15.31% | 68,356 |
Similar front office agent jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Medicaid Specialist | 6.73% | 73,368 |
| Bilingual Customer Service | 7.19% | 201,631 |
| Document Clerk | 8.60% | 99,244 |
| Credit Investigator | 8.99% | 9,442 |
| Bookmobile Driver | 11.16% | 43,043 |
| Human Resources Assistant & Recruiter | 15.31% | 68,356 |
Foreign languages spoken by front office agents
The most common foreign language among front office agents is Spanish at 46.7%. The second-most popular foreign language spoken is French at 9.3% and German is the third-most popular at 6.1%.
- Spanish, 46.7%
- French, 9.3%
- German, 6.1%
- Chinese, 5.1%
- Mandarin, 4.7%
- Other, 28.1%
Front office agent languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 46.7% |
| French | 9.3% |
| German | 6.1% |
| Chinese | 5.1% |
| Mandarin | 4.7% |
| Other | 28.1% |
