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  • Front Desk Receptionist

    ROCS Grad Staffing

    Remote Front Office Agent Job

    Why You Want To Work Here: Established as a community-focused organization, we are a medical and psychiatric provider dedicated to offering a wide range of services to adults aged 18 and older, addressing mental health and substance abuse challenges. Job Overview: The Medical Receptionist/Assistant role will support our clinic with both in-office and remote work. Key duties include patient check-ins, scheduling, calls, prior authorizations, payments, and insurance verifications. The ideal candidate is tech-savvy, dependable, and compassionate Responsibilities of the Medical Receptionist/Assistant: Conduct follow-up calls and manage patient communications. Check-in patients and handle reception duties. Answer phones, return voicemails, and assist with inquiries. Manage medication messages and prior authorizations. Process payments and perform data entry tasks. Verify insurance and conduct eligibility checks. Schedule patients using the clinic's electronic medical records (EMR) system. Utilize and maintain proficiency with computers, smartphones, and related technology. Maintain a dependable, compassionate, and professional attitude when interacting with patients and colleagues. Requirements of the Marketing and Membership Assistant: High School Degree minimum Strong organizational skills with the ability to work both independently and on a team Excellent verbal and written communication skills Customer service oriented Prior experience in a medical office is a plus and especially if they have prior experience with EMR systems, Insurance Verification and IV insertion.
    $27k-35k yearly est. 2d ago
  • Front Desk Receptionist

    Healthy Hound Playground

    Front Office Agent Job In Sterling, VA

    Healthy Hound Playground is an upscale dog daycare, boarding kennel and grooming salon located in Sterling, VA. We are seeking a Front Desk Receptionist to add to our team who loves dogs, has excellent phone and email etiquette, and is able to make customers feel welcome at our facility. Candidate must have the following skills: must be available to work one weekend day and holidays adept at learning POS software excellent customer facing skills with an outgoing and friendly demeanor excellent email and phone etiquette excellent organizational skills ability to memorize and follow processes ability to multitask ability to maintain a calm, professional demeanor in a fast paced environment attention to detail This position is can be fast paced during morning drop-offs and evening pick-ups and requires great attention to detail as there are a lot of moving parts. The position requires extensive communication and coordination among your peers. A working phone, voicemail, and general responsiveness is required. The position requires reliability as we are a retail establishment and you will be responsible for both opening and closing the facility. The training period is 4 weeks and is paid. Responsibilities: Providing excellent customer service Welcome all customers promptly with an outgoing and friendly demeanor Doggy check in & check out Working with a POS kennel software Answering phones Responding to customer emails in a grammatically correct and professional manner Learning and following policies and procedures Ensuring all daycare, boarding and grooming reservations are accurately entered and approved in our system & ensuring all new dogs are properly signed up Monitoring and obtaining vaccination records from customers and vets Giving helpful tours of the facility Selling daycare, boarding and grooming packages Answering phones, including customer calls & educating them on our processes and services we offer Reception area cleaning Perks: Heathcare offered Free dog daycare / dog boarding (terms apply) Discounted dog grooming Upward mobility for outstanding employees To learn more, please visit our website or watch our video linked below! **************************** *********************************
    $27k-35k yearly est. 1d ago
  • Front Desk Receptionist

    Turn2Partners

    Front Office Agent Job In Reston, VA

    The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. Responsibilities Greet visitors warmly, sign them in, and offer drinks. Maintain a quiet and professional office environment. Ensure meeting rooms are clean, stocked with coffee, snacks, and all necessary supplies for executive and C-suite meetings. Qualifications 1+ years of front desk/receptionist in professional setting Ability to maintain a positive attitude Excellent communication skills
    $27k-35k yearly est. 1d ago
  • Receptionist (Remote)

    Face/Book 4.8company rating

    Remote Front Office Agent Job

    The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of inbound and outbound mail, administrative work, and general clerical support). Responsibilities Answer and direct phone calls Distribute mail Act as first point of contact for visitors Qualifications High school diploma or relevant work experience Ability to maintain a positive attitude Excellent communication skills
    $28k-35k yearly est. 4d ago
  • Front Office Assistant

    Insight Global

    Front Office Agent Job In Alexandria, VA

    Our client is actively seeking an Office Assistant or Office Administrator to join our Alexandria, VA. The ideal candidate will have excellent communication skills and ability to take initiative and prioritize daily tasks. PROFESSIONAL REQUIREMENTS Have 1-3 years of experience in general office support. High School diploma. Higher education and prior related work experience are a plus. Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Teams) and SharePoint. Essential duties include: Providing support for two office executive assistants. Managing Office Fleet Vehicles Point of Contact for all safety related issue in the office. (Managing/Monitoring Safety Equipment.) Managing and scheduling meetings for office. (Coordinating Office Calendars) Handling office events and lunches. Assisting in Office Project Administrative Task. Order Office Supplies Assisting in Managing Office Events Budget Issuing and Tracking Employee/Guest Badges Assisting with New Hire Process. Answers and retrieves messages for incoming telephone calls via Teams Software. Other duties as assigned.
    $27k-36k yearly est. 2d ago
  • Back Office Specialist

    Acciona EnergÍA

    Remote Front Office Agent Job

    The Back Office Specialist is an entry level position within ACCIONA's Operations & Maintenance department, reporting directly to the Back Office Manager of Control Center and Reporting (CECOER). This role supports the development of procedures, tools, resources, and systems related to the Control Center. The position works alongside Regulatory Compliance, Engineering, Site teams, and other departments to maintain the highest level of safety and compliance regarding electrical operation and physical and remote access to the OT Network, ensuring all technical standards are met. Responsibilities: Monitor and investigate AENA facilities performance in the various ISOs, including curtailment analysis and forecasting, operational issues, and real-time forced outages. Help develop procedures to facilitate outage coordination between AENA facilities and external utilities and Independent System Operators (ISOs). Work with internal stakeholders to develop and implement switching procedures for AENA sites to be executed in the web-based switching tool. Assist in the development of processes and procedures to safely and effectively operate Acciona renewable generating facilities for “Best in Class Performance.” Assist in the development of tools and resources to safely and effectively operate Acciona renewable generating facilities for “Best in Class Performance.” Assist in the development, implementation and maintenance of accurate documentation and records. Help to ensure that the proper SCADA software & communication systems are installed and maintained in order to support “Best in Class Performance” at our CECOER and in all of our renewable generating facilities. Help to ensure timely and accurate communication of information to the appropriate entities of system disturbances, emergency conditions and other events adversely affecting the wind farms under the responsibility of the SOC and/or the Bulk Power System Help conduct and review safety analyses and reviews of hazards and energy sources; and help develop a system of compliance checks for operating and safety rules. Ability to perform Root Cause and Event Analysis to accurately identify lessons learned and highlight areas for improvement. Facilitate the daily, weekly and monthly reporting requirements for our internal and external customers, as well as KPI reporting. Maintain a working understanding of all SOC procedures, relevant NERC Reliability Standards, and Acciona renewable technology. Other responsibilities as assigned. Requirements: Bachelor's degree in Electrical Engineering or related discipline, or equivalent. Advanced degree and/or P.E. a plus Experience or interest in system operations in a utility, power plant or renewable generating facility environment a plus Demonstrate continuous commitment to safe operations. Be an active role model and constant resource to the organization NERC certification or ability to obtain NERC certification Must be able and willing to monitor renewable generating facilities performance and reliability at all times Ability to travel up to 25% to domestic and international locations. Possess the ability to think and analyze situations and determine and implement effective resolutions in a fast paced environment Ability to clearly communicate detailed information accurately in an emergency situation Strengths will include excellent communications, organization, positive leadership, and negotiation skills Ability to successfully interact with key executives, external and internal customers. Demonstrated competence in utilizing computer applications (Microsoft Word, Excel, PowerPoint, Access, etc.) Posses a working understanding of cost accounting, budgeting and contract implementation Valid driver's license Hold or be able to obtain a passport Bilingual fluency in Spanish is a plus Benefits - we've got you covered! In addition to competitive base pay, we offer other attractive employment incentives Annual Company Bonus Salary $70,000 - $78,000 per year Comprehensive Benefits starting from Day 1, covering medical, dental, and vision insurance for you and eligible dependents, plus an Employee Assistance Program (EAP), HSA company contributions, and FSA options. After 90 days, you'll also have access to life insurance, disability coverage, paid parental leave, and optional plans 401(k) with company match and immediate vesting after 90 days 15 days PTO (with additional 1 day per year of service), 9 public holidays, and 2 flexible holidays $50 monthly reimbursement for health/wellbeing/fitness related memberships and equipment Career development and growth opportunities, along with access to technical, skills, and language training programs, including tuition reimbursement Office in downtown Chicago, offering a modern, open layout with plenty of collaborative spaces and break-out areas. Daily perks include coffee, complimentary healthy snacks, and free access to the building's fitness center Hybrid work schedule of 3 days in the office and 2 days working from home, plus Fridays cut off at 3 pm
    $70k-78k yearly 2d ago
  • Front Office Agent

    Hyatt 4.6company rating

    Front Office Agent Job In Virginia

    Hyatt Regency Hyatt Regency Tysons Corner US - VA - Tysons Corner Front Office Hourly/Entry Level Employee Full-time Hourly US Dollar (USD) pay basis Req ID: TYS001423 Share Front Office Agent via Email **Summary** Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you! Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Click to spend a ‘day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience. % buffered00:00 -01:58 **Qualifications** * A true desire to satisfy the needs of others in a fast paced environment. * Refined verbal and written communication skills * Ability to stand for long periods of time. Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!
    $26k-33k yearly est. 28d ago
  • Reservations Agent Remote

    Leisure Co 3.3company rating

    Remote Front Office Agent Job

    ** Reservations Agent Remote** * Work from home, Orlando, Florida, United States, 32821 * Marketing Contact Center * Full Time **We Put the World on Vacation** Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.**Start Date: January 3, 2025** **How You'll Shine** Now is the time to give yourself the work to life balance that you've always wanted, as this is a work from home opportunity! With our hourly + incentive pay, we offer limitless earning potential. As a Reservations Sales Coordinator, your primary responsibility will be to answer inbound calls from guests who purchased a promotional vacation getaway. You will be assisting them with booking their travel dates, general questions and/or confirming their upcoming reservation through our central reservation system. The position requires that you maintain a high-level of customer satisfaction, in addition to addressing any escalated customer service issues that may arise. As part of the Reservations Sales Team, you will be helping to deliver on our arrivals, increase revenue for the department and guarantee tour volume for the resorts. Package retention (saving the sale), selling of dates, escalation of calls, retaining the business. **Training Hours (6 Weeks):** * Orientation Day (Friday) - Arrive at 9:00am to pick up equipment at our Wyndham Location. Set up at home and be ready for virtual HR Orientation at 1pm. * Weeks 1 - 2: Monday through Friday 9:00am - 5:00pm * Weeks 3 - 6: Monday through Friday 11:00am - 7:00pm **Post Training Hours:** * Four days during the week: 12:30pm to 9:00pm * Saturday or Sunday: 9:00am to 6:00pm * Off one weekend day and one day mid-week (Current hours are subject to change based on business needs.) **What You'll bring:** High School diploma or GED equivalent Ability to work flexible shifts to include weekdays, evenings, and weekends to suit business needs. 1+ years of customer service, reservations, or equivalent experience a plus. 1+ years of call center experience preferred. Proficient working with Microsoft Office is preferred. Sales experience highly preferred. **Pay**: New hire pay during the first 90 days is $18.00/hour. After the 90 days the pay is $14.00/hour plus incentives with yearly earning potential up to 70K+. ***Only candidates from Orlando, FL area (within 50 miles) will be considered at this time*** **How You'll Be Rewarded:** We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: ***Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.*** * Medical * Dental * Vision * Flexible spending accounts * Life and accident coverage * Disability * Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) * Wish day paid time to volunteer at an approved organization of your choice * 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) * Legal and identify theft plan * Voluntary income protection benefits * Wellness program (subject to provider availability) * Employee Assistance Program **Where Memories Start with You** Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to *****************************, including the title and location of the position for which you are applying. Enter your details and we'll keep you informed of future career adventures with Travel + Leisure Co.
    $14-18 hourly 27d ago
  • Work From Home Travel Reservations Agent

    World Explorer Travel

    Remote Front Office Agent Job

    Looking for an individual who will assist clients with making future travel plans while working from home or working from anywhere. With this business opportunity you will be making travel as easy as possible for your clients, by choosing the best hotel and flight options, selecting tour and excursions. We do expect candidates to have a general or basic knowledge of the travel industry and ability to research and understand vendors and suppliers. Duties: * Planning and executing travel - business, corporate, leisure, group, and family * Keeping up with client requests for payment plans and executing credit card charges * Accurately updating client files and suggesting trips based on previous requests * Completing airfare and ground transportation requests * Taking client requests and researching best pricing and options to ensure a seamless trip experience * Organize and provide materials pertaining to potential locations and local tours to clients * Flexible schedule- Work whenever you like to * Travel discounts- Use your travel discount to go on vacation anytime you like * Support team- we have a support team to help you grow. What's needed: * Training will be provided * Smart phone with easy access to social media * Computer, Laptop, Smart phone * Secure and steady internet (wi-fi or wired are acceptable)
    $26k-33k yearly est. 60d+ ago
  • Online Cruise Reservationist - Work From Home

    Best Days Travel

    Remote Front Office Agent Job

    Responsibilities: Cruise Booking and Coordination: Assist clients in selecting the perfect cruise itinerary based on their preferences and budget Make cruise reservations, ensuring accuracy and adherence to client specifications Coordinate with cruise lines to confirm availability, cabin types, and special requests Customer Service: Communicate with clients via phone, email, and chat to understand their travel preferences and requirements Provide personalized recommendations and advice on destinations, accommodations, transportation, and activities Handle inquiries, concerns, and complaints professionally and promptly Booking and Scheduling: Make reservations for flights, hotels, rental cars, tours, and other travel services based on client preferences Coordinate itineraries and ensure all bookings align with client schedules and budgetary considerations Confirm bookings and send detailed itineraries to clients Destination Knowledge: Stay updated on travel trends, visa requirements, and safety information for various destinations Offer insights and suggestions for travel experiences that match client interests Administrative Tasks: Maintain accurate records of bookings, payments, and client interactions using our CRM system Process payments and handle invoicing as needed Benefits: Competitive salary with performance-based bonuses Remote work opportunity, allowing for flexible hours and work-life balance Opportunities for professional development and training in the travel industry Access to exclusive travel discounts and perks Collaborative team environment with supportive colleagues Basic Qualifications: Proven experience in a similar customer service role or within the travel industry Strong communication skills with fluency in written and spoken English (additional languages are a plus) Proficiency in using booking platforms and CRM systems Excellent problem-solving abilities and attention to detail Ability to work independently and as part of a team, with a customer-first mindset Join us in making travel dreams a reality while providing unparalleled service to our valued clients.
    $21k-27k yearly est. 11d ago
  • Reservations Agent (Virtual)

    Erika4Travel

    Remote Front Office Agent Job

    Job Title: Reservations Agent (Commission-Based) Job Type: Part-Time or Full-Time (Flexible Schedule) Are you looking for a flexible opportunity with the ability to earn commissions while enjoying travel perks and discounts? Join our team as a Reservations Agent! Work from the comfort of your home, make your own schedule, and build your career in the travel industry. Responsibilities: Assist clients with booking travel reservations, including flights, hotels, car rentals, and more. Provide excellent customer service by answering questions and resolving any travel-related issues. Utilize online systems to manage bookings, payments, and reservations. Keep up-to-date with the latest travel deals, promotions, and travel requirements. Work closely with clients to ensure smooth and satisfactory booking experiences. Requirements: Must be at least 18 years of age. Must reside and have work authorization in. No prior experience necessary-full training is provided. Must have a smart phone or computer with a stable internet connection. Basic level of English required. Good communication skills and attention to detail. Perks and Benefits: Flexible schedule: Work part-time or full-time-it's your choice! Commission-based pay structure: The more you sell, the more you earn. Travel perks and discounts: Enjoy exclusive travel deals and benefits. If you're passionate about travel, enjoy helping people, and want a job that fits around your life, apply now to become a Reservations Agent! When applying, be sure the check your spam folder as sometimes emails get sent there.
    $21k-27k yearly est. 7d ago
  • Work From Home Flight Reservationist

    Voyage Canvas

    Remote Front Office Agent Job

    Job Title: Work From Home Flight ReservationistJob Description: As a Work From Home Flight Reservationist, you will be an essential part of our team, ensuring a smooth and efficient booking experience for our passengers. From handling reservations and inquiries to managing bookings and providing flight information, you will play a key role in maintaining high customer satisfaction and loyalty. This role requires a combination of excellent communication skills, attention to detail, and a deep understanding of our services and policies. Responsibilities: Assist passengers with flight bookings, including ticket purchases, changes, and cancellations, through phone, email, and live chat. Provide accurate and up-to-date information on flight schedules, fares, promotions, and policies to customers. Understand and accommodate passenger needs and preferences, offering personalized travel solutions and seating arrangements. Collaborate with other departments, such as ticketing and customer service, to resolve any issues promptly and efficiently. Utilize the reservation system to manage bookings and maintain accurate passenger records. Keep informed of changes in flight schedules, policies, and industry regulations to provide reliable information to passengers. Support passengers with special requests, such as meal preferences, assistance for individuals with disabilities, or traveling with pets. Participate in training and development programs to improve product knowledge and customer service skills. Requirements: Proven experience in a customer service role, preferably in the travel or aviation industry. Strong communication skills, both verbal and written, with the ability to clearly convey information and handle sensitive situations with empathy. Proficiency in using computer systems and software, including reservation systems and Microsoft Office. Excellent organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment. High school diploma or equivalent; additional qualifications in travel, tourism, or aviation are a plus. Flexibility in working hours, as the role may require covering different time zones and holidays. What We Offer: The opportunity to work remotely from any location, offering flexibility and a balanced work-life integration. Competitive salary package and benefits, including travel perks and discounts. A supportive and dynamic team environment, with ongoing training and professional development opportunities. A chance to be part of a reputable company in the aviation industry, contributing to providing exceptional travel experiences for passengers around the globe.
    $30k-37k yearly est. 3d ago
  • Front Office Agent

    Concordhotels

    Front Office Agent Job In Virginia

    ****Le Meridien, Arlington Hotel**** Is looking for people that have a passion to serve others and model our culture and foundation based on Concord Hotels five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. As well as Marriott's values: We put people first, We Pursue Excellence, We embrace change, and We serve our world. **FULL TIME-FRONT DESK AGENT****Position Summary:** To assist guests efficiently, courteously, and professionally in Front Desk related functions. To perform assigned tasks such as ensuring high levels of customer service, making room reservations, providing information and services to guests and receiving payment for services. **Essential Functions:** 1. Check guests in and out of the hotel according to hotel and/or brand standards. 2. Inform guests about the hotel's facilities, policies and procedures. Provide tourist information to guests. 3. Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests. 4. Take, modify and cancel guestroom reservations. 5. Manage inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests. 6. Perform cashier duties, cash traveler's' checks. Post phone charges and other miscellaneous charges to guest accounts. 7. Notify housekeeping and maintenance of any reported problems with guestrooms or grounds. 8. Follow in-house procedures to help ensure the security of guests and employees. 9. Know hotel emergency procedures. 10. Maintain cleanliness of Front Office area. **Additional Responsibilities:** - The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work. - Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook. **Skills and Abilities:** - Good communication and interpersonal skills. - Ability to stand for extended periods of time. - Ability to work in a fast-paced environment. - Ability to maintain control and composure in difficult situations and exhibit good judgement. We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord's associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. **Le Meridien, Arlington Hotel** 1121 19th Street North Arlington, Va. * Share: Email **Apply for Front Office Agent** You are about to apply for Front Office Agent through another service. You could go straight there, but we highly recommend you log in or join our talent network first. **Talent Network Benefits** * It's completely free! * Keep track of your applications and saved jobs * Find other jobs that match your interests * Be among the first to learn about career opportunities on Concord Hospitality that match your interests * Receive email alerts from Concord Hospitality whenever new jobs are posted * Get contacted by recruiters when they have an interesting opportunity that may be a fit for you
    $26k-32k yearly est. 26d ago
  • Remote Cruise Reservationist (WFH)

    Globetrek Consulting

    Remote Front Office Agent Job

    Job Title: Remote Cruise Reservationist (WFH) Company: GlobeTrek Consulting About GlobeTrek Consulting: GlobeTrek Consulting is a leading travel agency dedicated to providing exceptional cruise experiences to our clients. With a passion for exploration and a commitment to customer satisfaction, we offer personalized cruise packages tailored to each individual's preferences and needs. Our team consists of experienced professionals who are knowledgeable, friendly, and dedicated to making every cruise journey memorable. Position Overview: We are seeking a motivated Remote Cruise Reservationist (WFH) to join our team at GlobeTrek Consulting. As a Cruise Reservationist, you will play a crucial role in assisting our clients with booking their dream cruise vacations, providing expert guidance and personalized recommendations to ensure a seamless and unforgettable experience. This position offers the flexibility to work remotely from home, providing exceptional service to clients while enjoying the comfort of your own workspace. Responsibilities: Cruise Booking: Assist clients in selecting and booking cruise vacations based on their preferences, budget, and travel requirements, ensuring that all arrangements meet their expectations and needs. Customer Service: Provide excellent customer service by addressing clients' inquiries, concerns, and special requests in a professional and courteous manner, both over the phone and via email. Cruise Planning: Collaborate with clients to create customized cruise itineraries that include destinations, excursions, dining options, and onboard activities tailored to their interests and preferences. Reservation Management: Manage cruise reservations, including cabin selection, dining preferences, special accommodations, and any additional services requested by clients, ensuring accuracy and efficiency in all bookings. Payment Processing: Process payments for cruise bookings, including deposits, final payments, and any additional charges, ensuring that all transactions are completed accurately and securely. Documentation Assistance: Assist clients with obtaining necessary travel documents for their cruise vacations, such as passports, visas, and travel insurance, providing guidance on requirements and deadlines. Cruise Coordination: Coordinate with cruise lines, travel suppliers, and other partners to make necessary arrangements and accommodations for clients, including transfers, pre- and post-cruise stays, and special celebrations. Stay Informed: Stay updated on cruise industry trends, promotions, and offerings to provide clients with accurate and up-to-date information and recommendations. Problem Resolution: Handle any issues or concerns that may arise before, during, or after the cruise vacation, working closely with clients and cruise line representatives to find satisfactory solutions. Administrative Tasks: Perform various administrative tasks, such as data entry, filing, and maintaining client records, to ensure efficient operation of the cruise reservation department. Requirements: Previous experience in a similar role, preferably in the cruise industry or travel/hospitality industry. Excellent communication skills, both verbal and written, with a friendly and professional demeanor. Strong customer service skills and a commitment to providing exceptional service to clients. Proficiency in using reservation systems and booking platforms, with the ability to quickly learn and navigate new software. Attention to detail and accuracy in handling bookings, payments, and documentation. Ability to work independently and remotely, while also collaborating effectively with team members and clients. Knowledge of cruise destinations, ships, itineraries, and onboard amenities is preferred. Flexibility to work non-traditional hours, including evenings and weekends, as needed to accommodate client needs and cruise schedules. Benefits: Competitive pay commensurate with experience. Flexible work-from-home arrangement. Opportunities for professional development and advancement within the company. Employee discounts on cruise packages and travel services. A supportive and collaborative work environment with a passionate team of travel enthusiasts.
    $24k-32k yearly est. 60d+ ago
  • Home-Based Cruise Reservationist/Entry Level

    Lovebound Destinations

    Remote Front Office Agent Job

    Job Title: Home-Based Cruise Reservationist/Entry Level Overview: LoveBound Destinations, a distinguished travel agency specializing in luxury travel experiences, is seeking a dedicated Online Cruise Reservationist to join our remote team. As an Online Cruise Reservationist, you will play a pivotal role in facilitating seamless cruise bookings for our discerning clientele, ensuring exceptional service and satisfaction. Responsibilities: Cruise Booking Management: Handle cruise reservations and bookings efficiently and accurately through online platforms and direct communication with cruise lines. Client Consultation: Communicate with clients via phone, email, or online chat to understand their cruise preferences, budget, and special requirements. Itinerary Planning: Assist clients in selecting suitable cruise itineraries, cabin types, and onboard amenities based on their preferences and needs. Availability Monitoring: Utilize cruise booking systems to check cabin availability, rates, promotions, and special offers to provide clients with the best options. Booking Coordination: Coordinate cruise bookings, including cabin selection, dining preferences, shore excursions, and special requests, ensuring accuracy and confirmation. Customer Service: Provide exceptional customer service throughout the booking process, addressing inquiries, changes, and cancellations promptly and professionally. Sales and Upselling: Identify opportunities to upsell additional services, such as travel insurance, pre- and post-cruise accommodations, onboard packages, and special amenities. Documentation and Record Keeping: Maintain accurate records of bookings, client preferences, and communications in the reservation system, ensuring data integrity and confidentiality. Benefits: Remote Work Flexibility: Enjoy the flexibility of working from home, allowing for a better work-life balance. Competitive Compensation: Receive a competitive pay with potential performance-based incentives and bonuses. Professional Development: Access to training and development opportunities to enhance your skills and knowledge of the cruise industry. Travel Perks: Gain access to cruise discounts, familiarization trips, and other travel-related benefits to expand your expertise. Team Collaboration: Join a collaborative team of travel professionals dedicated to delivering exceptional service and client satisfaction. Qualifications: Strong communication skills, with a customer-focused approach and ability to build rapport with clients. Knowledge of cruise destinations, itineraries, cruise lines, cabin types, and onboard amenities.
    $24k-32k yearly est. 3d ago
  • Home-Based Cruise Reservationist

    Ecoway Voyagers

    Remote Front Office Agent Job

    Job Title: Home-Based Cruise Reservationist Position Overview: Ecoway Voyagers, a trailblazing travel agency specializing in sustainable tourism, is seeking a Home-Based Cruise Reservationist to join our innovative team. As an Online Cruise Reservationist, you will be pivotal in assisting our clients with booking cruise experiences that align with our commitment to eco-conscious travel. This position offers full remote flexibility, allowing you to work from anywhere while providing exceptional service to our clientele. Responsibilities: Cruise Booking Management: Handle online cruise reservations promptly and accurately using reservation systems. Coordinate with cruise lines to confirm bookings and ensure accuracy of travel details. Assist clients in selecting cruise options based on preferences and sustainability standards. Customer Service: Provide superior customer service through various channels including phone, email, and chat. Address client inquiries regarding cruise itineraries, onboard amenities, and booking procedures. Resolve issues or concerns related to cruise reservations in a professional and timely manner. Sustainability Advocacy: Promote eco-friendly cruise options and sustainable practices to clients. Educate clients on responsible cruise tourism and encourage environmentally conscious choices. Collaboration: Collaborate with team members to ensure seamless travel arrangements and client satisfaction. Work closely with travel advisors to provide comprehensive support throughout the booking process. Benefits: Remote Work: Enjoy the flexibility of working remotely from any location. Professional Growth: Opportunity to develop expertise in cruise reservations and sustainable tourism. Impact: Contribute to promoting eco-friendly cruise options and responsible travel practices. Supportive Environment: Join a passionate team dedicated to sustainable tourism and client satisfaction. Qualifications: Proven experience as a cruise reservationist, travel agent, or in a similar customer service role. Excellent communication skills, both verbal and written. Proficiency in online reservation systems and general computer literacy. Strong attention to detail and organizational skills. Passion for travel, sustainability, and providing exceptional customer service.
    $24k-32k yearly est. 13d ago
  • Reservations Agent-Club Member Services- Remote

    Hgvc

    Remote Front Office Agent Job

    Reservations Agent-Club Member Services- Remote - (CLU000662) HGV now offers Day One Team Member Benefits and Daily Pay * There's something truly outstanding about Hilton Grand Vacations. We are dedicated to excellence and have received recognition and accolades, such as being named to Newsweek's Most Loved Workplace's list in 2021. We prioritize building memorable experiences and making a positive impact in our industry and communities, which is the foundation of our culture. Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations! Your role as a Club Counselor / Customer Service Representative involves aligning with our culture and driving company success by performing tasks to the highest standards. • Efficiently coordinate and promote membership programs and Affiliated Resort ownership. Answer inbound calls from members and owners, providing effective assistance.• Answer inbound telephone calls from members and owners and effectively answer inquiries and educate member regarding all program options and benefits using our Spirit of Service techniques.• Confirm reservations at resorts and affiliates providing comprehensive information about the resort, unit amenities and mandatory alerts.• Confirm Hotel Reservations with Points providing comprehensive information about the hotel applying numerous software applications during this process.• Handle lower-level complaints and provide resolution using our Spirit of Service techniques and compensation tools provided.• Initiate outbound telephone calls to members and owners to encourage usage of program, notification of weather alerts, and special programs or promotions.• Generate curiosity about special services, i.e. owner referral and travel insurance, through offerings during telephone contact and promote web services when applicable.• Work with internal customers to include membership support, portfolio services, maintenance fee services, owner referral when support is required in servicing a member.• Transaction maintenance fee payments, loan payments, payoffs, and Club assessments for members and owners when applicable.• Provide information regarding Rental Program and answer inquiries concerning status of rental agreement when applicable. What are we looking for? Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members! To fulfill this role optimally, you must possess the following minimum qualifications and experience: • Minimum of one-year professional customer service experience.• Must have computer literacy to include some knowledge of billing and accounting concepts.• Actively engages in team meetings, offering valuable insights and demonstrating a proactive approach towards problem-solving.• Passion for providing exceptional customer service.• Must be detail oriented, self-motivated, and a problem solver.• Excellent verbal communication skills.• Associated degree or 1-year customer service experience It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Three or more years of professional customer service experience preferred.• Timeshare, travel or hotel front desk background preferred.• Excellent computer literacy to include WF Management systems, Outlook, Word and Excel. French speaking is not required but preferred. Why do Team Members Like Working for us:• Our Mission and Values• Internal growth opportunities• We provide paid training.• Consistent day-to-day responsibilities• Being part of an industry leader in the hospitality field• Day One benefit eligibility Job details: You will work in an hourly plus monthly performance bonus environment and receive excellent training to help you build your skills and meet your sales goals.Training Schedule: Paid training is provided for 4 weeks and is from 8:00am-5:00pm EST/11:00am - 8:00pm PST Monday through Friday. Schedule: Full Time - Our Club Counselors may work anytime between Monday - Friday between 5:00 am - 7:00 pm PST and on Saturdays/Sundays from 5:00 am - 5:00 pm. PST. Most common shift assignments are between 10:00 am and 7:00 pm EST and may include weekends. Shifts are assigned during the second week of training. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodation for individuals with disabilities during the job application, interview, and essential job functions, as well as employment benefits and privileges. Please contact us to request accommodation. • Daily Pay Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement. Primary Location: United States-Nevada-Las VegasWork Locations: DRI Center Crossing 1450 Center Crossing Road 89144Job: ClubOrganization: CC-Club Call Center - 48000402Schedule: Full-time Shift: VariableJob Type: StandardJob Level: Individual ContributorTravel: NoJob Posting: Jan 10, 2025, 11:02:52 PM
    $25k-31k yearly est. 1d ago
  • Entry Level Reservations Agent

    Fabventure Travel

    Remote Front Office Agent Job

    We are seeking a motivated and detail-oriented Entry Level Reservations Agent to join our dynamic team! This remote position offers the flexibility to work from home with a schedule that can be tailored to fit your lifestyle. As a Reservations Agent, you will be responsible for assisting customers with booking, modifying, and canceling reservations, ensuring they have a seamless and positive experience. If you are a clear communicator, eager to learn, and enjoy helping others, we'd love to hear from you! Key Responsibilities: Manage inbound calls, emails, and chats to assist customers with making, modifying, and canceling reservations. Provide excellent customer service by answering inquiries about reservation requests, pricing, availability, and services. Accurately input customer information and booking details into booking systems, ensuring all reservations are correctly processed. Resolve any issues or discrepancies related to reservations promptly and professionally. Assist customers with troubleshooting, changes, and concerns regarding their travel plans. Maintain a high level of professionalism, empathy, and customer satisfaction. Stay updated on current promotions, products, and services to provide customers with accurate information. Collaborate with team members and managers to resolve any complex reservation issues. Follow company policies and procedures to ensure smooth operations. Qualifications: High school diploma or equivalent (required). Previous customer service or reservations experience is a plus, but not required. Strong communication skills, both written and verbal. Ability to remain calm and composed when handling customer inquiries or complaints. Detail-oriented with strong organizational skills. Comfortable working independently with minimal supervision. Must have a reliable internet connection and a quiet work environment. Ability to work flexible hours, including weekends or evenings as required. Preferred Skills: Basic proficiency in Microsoft Office or similar software. Experience with reservation software or CRM systems (preferred, but not required). Bilingual abilities are a plus. Why Join Us? Remote Work: Enjoy the flexibility of working from home, with a schedule that adapts to your needs. Training Provided: No prior experience? No problem! We offer training to help you succeed in your role. Positive Team Culture: Join a friendly, supportive team committed to delivering exceptional service. Flexible Schedule: Choose your hours within a framework that accommodates your life outside of work. Independent contractor 1099 opportunity: Be your own boss in charge of your own schedule and success If you're passionate about customer service and looking for an entry-level role that allows you to work remotely with flexible hours, apply now to join our team!
    $24k-30k yearly est. 53d ago
  • Reservations Agent

    Esquad

    Remote Front Office Agent Job

    eSQUAD Staffing allows you to work from home without a webcam. You get the opportunity to work for major companies such as amusement parks, timeshares, roadside assistance, cruise lines and more. The pay can range from $9-13+ an hour. Visit eSQUAD .NET to apply. Responsibilities • Answer inbound calls • Handle customer calls despite the degree of difficulty, in a courteous and business-like fashion • Provide excellent quality customer service to resolve matter to customer satisfaction, within client guidelines Skills & Abilities • Good knowledge of business English, spelling and punctuation • Must be able to communicate clearly and effectively • Must be able to provide quality customer service • Ability to project and convey a positive, concerned and professional image to customers • Must be able to conduct data search efficiently and effectively while working within specific time constraints • Ability to maintain a well-organized work area * BONUS PLAN* PICK THE RIGHT SCHEDULE FOR YOU *
    $9-13 hourly 60d+ ago
  • Virtual Cruise Reservationist - Work From Home

    Away From Home Travels 2

    Remote Front Office Agent Job

    Virtual Cruise Reservationist - Work From Home We're seeking a Virtual Cruise Reservationist to join our dynamic travel agency, dedicated to crafting unforgettable travel experiences. As an Online Cruise Reservationist, you'll be essential in helping clients book amazing cruise adventures. This fully remote position offers the flexibility to work from anywhere while delivering exceptional service to our valued clients. Responsibilities: Cruise Booking Management: Handle online cruise reservations promptly and accurately using reservation systems. Coordinate with cruise lines to confirm bookings and ensure accuracy of travel details. Assist clients in selecting cruise options based on preferences and travel standards. Customer Service: Provide superior customer service through various channels including phone, email, and chat. Address client inquiries regarding cruise itineraries, onboard amenities, and booking procedures. Resolve issues or concerns related to cruise reservations in a professional and timely manner. Collaboration: Collaborate with team members to ensure seamless travel arrangements and client satisfaction. Work closely with travel advisors to provide comprehensive support throughout the booking process. Benefits: Remote Work: Enjoy the flexibility of working remotely from any location. Professional Growth: Opportunity to develop expertise in cruise reservations and travel coordination. Impact: Contribute to creating memorable travel experiences and responsible travel practices. Supportive Environment: Join a passionate team dedicated to exceptional client satisfaction. Qualifications: Proven experience as a cruise reservationist, travel agent, or in a similar customer service role. Excellent communication skills, both verbal and written. Proficiency in online reservation systems and general computer literacy. Strong attention to detail and organizational skills. Passion for travel and providing exceptional customer service. If you're passionate about helping clients embark on unforgettable cruise adventures and eager to work in a flexible, remote environment, we encourage you to apply. Join us and be part of a team dedicated to creating extraordinary travel experiences. Important Notice: Please ensure to check your junk or spam folders, as sometimes emails can be filtered there. If you don't see a response from us in your inbox within a couple of days, please check these folders and mark our emails as “Not Spam” to avoid missing any important information.
    $24k-30k yearly est. 10d ago

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