Front Office Agent Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 2,620 Front Office Agent resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Five Key Resume Tips For Landing A Front Office Agent Job:

Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Guest Satisfaction, be sure to list it as a skill.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Front Office Agent Resume

Contact Information
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Front Office Agent CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand front office agent skills. Below we have listed the top skills for a front office agent : The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for a Front Office Agent
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Front Office Agents:

Example # 1

Desk Assistant

Main Event
  • Monitor students entering the Residence Hall by swiping IDs of residents and signing in non-resident students.
  • Worked with students from around the world and was able to interact with people from around the world.
  • Provided exceptional guest service in assisting resort guests through the check-in and check-out processes, ticket sales and other concierge services.
  • Operated a resort wide PBX phone system.
  • Track and sort resident mail and packages Positively communicate with residents and guest on a daily basis

Example # 2

Work Study Student

The Ohio State University
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Created engaging, dynamic PowerPoint presentation to showcase project involving assessment of issues related to hazardous waste creation and disposal processes.
  • Assisted new students with program planning and courses selection during Freshman and Transfer Workshops.
  • Use computers for various applications, such as database management or word processing.
  • Provided 1:1 tutoring in various accounting courses Entered data into a computer database Filed paperwork appropriately

Example # 3

Switchboard Operator

Hilton Worldwide Holdings
  • Accommodated guests during check-in and check-out Answered traveling guests questions and made recommendations to guests for local restaurants and attractions.
  • Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail.
  • Protected guest confidentiality in accordance with HIPPA requirements.
  • Use computer systems to maintain call lists and duty logs of all police, security guards and cadets.
  • Used PBX switch board to train new employees.Provided information obtained from a variety of sources to field questions from callers.

Example # 4

Guest Services Agent

  • Trained all current PBX Opera and Reserve functions.
  • Recognized for being a Top Up-Seller, resulting in increased monthly revenues for Hyatt.
  • Entered reservation information including changes, pre-blocked rooms and VIP considerations while following appropriate brand frequent stay programs.
  • Create handwritten personal notes to the guests based on their VIP status or new to the hotel.
  • Monitored and answered multi-line phone system in PBX department.

Show More
How much work experience does the average front office agent candidate have?
The average front office agent resume contains 3.0 years of work experience.
Write your work experience section in a way that embraces your front office agent skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from front office agent resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
As a front office agent, you may wonder exactly how your education section should look. Front Office Agent roles often require a High School Diploma degree or higher, so the majority of front office agent resumes that we looked at contained a high school diploma degree.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained
Updated May 19, 2020