Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsResume

Skills

EducationDemographicsJob DescriptionHow To HireBest CompaniesJob OutlookComparePart Time jobsEntry Level jobsFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Front office agent skills for your resume and career

Updated January 8, 2025
5 min read
Front office agent example skills
Below we've compiled a list of the most critical front office agent skills. We ranked the top skills for front office agents based on the percentage of resumes they appeared on. For example, 23.8% of front office agent resumes contained reservations as a skill. Continue reading to find out what skills a front office agent needs to be successful in the workplace.

15 front office agent skills for your resume and career

1. Reservations

Here's how front office agents use reservations:
  • Accommodated special requests whenever possible including making same day reservations and future reservations when necessary.
  • Conducted check-in and checkout procedures along with making reservations quickly and efficiently utilizing various technologies.

2. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how front office agents use hotel services:
  • Registered guest while providing information of hotel services, property/area events, and made restaurant recommendations.
  • Managed a positive guest registration and payment process while simultaneously communicating hotel services and promotions.

3. Excellent Guest

Here's how front office agents use excellent guest:
  • Ensured staff had proper tools and information to enable and deliver excellent guest services.
  • Displayed excellent guest service and resolution skills to ensure repeat business.

4. Cleanliness

Here's how front office agents use cleanliness:
  • Clean and organize Box Office area as well as maintaining cleanliness at all times around ICE attraction area.
  • Maintained organization and cleanliness of customer lounge, lobby and office work space.

5. Hotel Reservations

Hotel Reservations may be required for clients or high-level management staff members. To make these reservations, the caller must have all necessary information prepared: the client's name, the length of stay, the preferred room (if requested), and any additional amenities that may be requested by the client or guest.

Here's how front office agents use hotel reservations:
  • Booked transportation and hotel reservations, using computer terminal and telephone.
  • Resolve issues with hotel reservations and accommodations upon arrival/departure.

6. Guest Service

Here's how front office agents use guest service:
  • Coordinated front office team activities while supporting guest service operations at busy four-star property.
  • Provide personal attention, personal responsibility and used teamwork when providing guest service.

Choose from 10+ customizable front office agent resume templates

Build a professional front office agent resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your front office agent resume.

7. Cash Handling

Here's how front office agents use cash handling:
  • Assign proper room types, keep awareness of room statuses, supervise payment type reports and perform proper cash handling procedures.
  • Certified cash handling and credit card compliance for processing all guest accounts, including foreign currency transactions.

8. Processing Forms

Here's how front office agents use processing forms:
  • Direct impact on creating the guest experience Other duties include processing forms of payment and responding to guest inquires
  • Welcomed guests and assisted in the registration process Responsible for processing forms of payment and answering guest inquiries

9. Guest Accounts

Here's how front office agents use guest accounts:
  • Generated multiple reports related to accounting functions including guest accounts, invoicing, and receivables.
  • Posted charges to guest accounts and rising paid outs and assisted currency exchange.

10. VIP

A VIP is an important or unique person accorded with the highest respect and special privileges in any given and environment. It's an acronym for Very Important Person and such a person naturally wields Influence in society, is very popular, and has a higher social status.

Here's how front office agents use vip:
  • Facilitated VIP treatment for frequent guests with information supplied to department management.
  • Provided personalized customer service to guests in different segments (Convention, family, international travelers, VIP's).

11. Guest Relations

Here's how front office agents use guest relations:
  • Promoted throughout employment resulting from superior guest relations, job performance excellence, industry knowledge, and a proven track record.
  • Promoted positive guest relations to all individuals approaching the Front Desk and offered referral for services and handle requests for information.

12. Hotel Guests

Here's how front office agents use hotel guests:
  • Provide excellent customer service; meet and greet hotel guests, utilize specialized computer software; Marriott's Property Management System.
  • Register and check out hotel guests and provide membership access to the Valley Forge Casino based upon length of stay.

13. Computer System

Here's how front office agents use computer system:
  • Updated computer systems to perform financial statements.
  • Input information in computer system from CPR classes and also print cards and send out to instructors.

14. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how front office agents use guest rooms:
  • Furnished guest rooms, suites, and worked closely with marketing team on the opening of the resort.
  • Post charges to guest rooms and house accounts.

15. Local Attractions

A local attraction is a magnetic attraction error caused by the influence of magnetic disturbances around the place of work on the instrument constantly preventing it to point towards the magnetic north at a place.


Or it can simply mean an event on location nearby that tourists and locals enjoy visiting.

Here's how front office agents use local attractions:
  • Provided information to guest about local attractions, restaurants and other happenings in the town.
  • Sell current guest on dinning options available within the hotel, and local attractions.
top-skills

What skills help Front Office Agents find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of front office agent skills to add to your resume

Front office agent skills

The most important skills for a front office agent resume and required skills for a front office agent to have include:

  • Reservations
  • Hotel Services
  • Excellent Guest
  • Cleanliness
  • Hotel Reservations
  • Guest Service
  • Cash Handling
  • Processing Forms
  • Guest Accounts
  • VIP
  • Guest Relations
  • Hotel Guests
  • Computer System
  • Guest Rooms
  • Local Attractions
  • Assigns Rooms
  • Room Reservations
  • Guest Inquires
  • Front Desk Operations
  • Guest Complaints
  • Room Availability
  • Room Rates
  • Night Audit
  • Future Reservations
  • PBX
  • Hyatt
  • Customer Complaints
  • Guest Issues
  • Customer Service
  • Guest Satisfaction
  • Ticket Sales
  • Telephone Calls
  • Room Charges
  • Exceptional Guest
  • Guest Reservations
  • Credit Card Transactions
  • Concierge Services
  • Upselling
  • Guest Check-Ins
  • Quality Guest
  • Show Tickets
  • Hotel Operations
  • Cash Drawers
  • Property Management System
  • Financial Transactions
  • Check-Out Process
  • Administrative Tasks
  • AAA
  • TSA
  • Hotel Policies

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs