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Top 50 Front Office Agent Skills

Below we've compiled a list of the most important skills for a Front Office Agent. We ranked the top skills based on the percentage of Front Office Agent resumes they appeared on. For example, 21.4% of Front Office Agent resumes contained Guest Satisfaction as a skill. Let's find out what skills a Front Office Agent actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Front Office Agent

1. Guest Satisfaction
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high Demand
Here's how Guest Satisfaction is used in Front Office Agent jobs:
  • Optimized guest satisfaction within budget and directed guest complaints to appropriate departments for further resolution if needed.
  • Created and effectively presented innovative operations ideas that resulted in 8% increase of overall guest satisfaction.
  • Facilitate guest departures while providing accurate statements and ensuring guest satisfaction and collecting all payments.
  • Communicate with all hotel departments efficiently to ensure guest satisfaction and successful hotel operations.
  • Maintained guest satisfaction by expediting the arrival and departure process.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Resolved guest opportunities ensuring guest satisfaction.
  • Performed all front office functions and coordinated travel and entertainment arrangements to ensure the utmost in guest satisfaction.
  • Exceeded the expected guest satisfaction score of 8.0 increasing it to a score of 8.5-9.5.
  • Investigated and resolved guest complaints contributing to guest retention and a high guest satisfaction rate.
  • Ensured guest satisfaction of an airport property and was promoted to housekeeping manager.
  • Provide feedback to ensure the front office and guest satisfaction goal are met.
  • Handle guests complaints with follow up to ensure guest satisfaction.
  • Check guests in and out with total guest satisfaction.
  • Ensured revenue and guest satisfaction targets are met.
  • Resolve guest complaints ensuring 100 percent guest satisfaction.
  • Enforced teamwork environment with other departments to ensure effective delivery of total guest satisfaction.
  • Maintained constant service and follow up of guest satisfaction so our guests were never wanting towards their casual upscale dining expectations.
  • Selected Contributions: Anticipated guest needs, ensured guest satisfaction, and maintained positive guest relations at all times.
  • Provide appropriate services to guest within a "4.0 star" hotel property and maintain Guest Satisfaction Scores.

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217 Guest Satisfaction Jobs

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2. Front Desk
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high Demand
Here's how Front Desk is used in Front Office Agent jobs:
  • Managed all groups, VIPs, and all requested services that come to the front desk by phone or in person.
  • Check in customers at the front desk Also, I communicate with housekeeping to achieve the needs of the guest.
  • Handled all daily front desk responsibilities in conjunction with providing excellent customer service and resolution of guest services issues.
  • Support for VIP Lounge when closed and Front Desk from guest key assistance, express checkout and any other request
  • Performed wide variety of jobs duties including front desk, reservations, concierge, auditing and technical support.
  • Nominated twice for employ of the month and named top front desk associate of the month twice.
  • Promote positive guest relation to all guest approaching the front desk and staying in the hotel.
  • Front Desk, Night Audit, PBX, Reservations, Guest Services and Supervisory duties.
  • Supervised front desk agents check guests in and out and scheduled agent work shifts.
  • Worked directly hand on hand with customers releasing their shipments on front desk.
  • Create power points presentation for owner meetings and present on front desk accomplishments.
  • Oversee the front desk operations in a Boutique hotel by the beach.
  • Checked in guests and filed complaints as a front desk clerk.
  • Created friendly, professional environment for Business Center and front desk.
  • Cross trained in Front Desk, Guest Services and Night Audit.
  • Assisted approximately 1,000 customers at the front desk annually.
  • Achieved over $3,000 of additional revenue in one month through promoting front desk sales campaigns and upgrades to guest.
  • Provide a orderly front desk area for agents and guests.
  • Front Desk duties check-in/check-out of hotel guests Performed hotel operator duties Functioned as a hotel reservations agent
  • Supervised Front Desk Staff *Check In/ Check Out guest *Guest Problem Solving *Problem Resolution Follow-up *Answering Switch Board *Reservations *Night Audit

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2,039 Front Desk Jobs

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3. Assigns Rooms
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high Demand
Here's how Assigns Rooms is used in Front Office Agent jobs:
  • Register guests and assigns rooms.

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178 Assigns Rooms Jobs

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4. Procedures
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high Demand
Here's how Procedures is used in Front Office Agent jobs:
  • Complied with department and company policies and procedures to meet/exceed service expectations.
  • Recommended improved procedures and products to management.
  • Maintain a current working knowledge of all events, services and procedures by reviewing event information and posted or verbal communication.
  • Compiled various documents, verified for accuracy and balanced cash drawer at end of shift in accordance with established procedures.
  • Managed all accounting functions, account payable, accounts receivable, petty cash, and payroll and ordering procedures.
  • Submit check refunds and ensure that refunds are within established Policy and procedures of company guidelines.
  • Supervised proper cash handling procedures and documentation- maintained $1000.00 cash per drawer(2).
  • Complied with the Company's standard operating procedures and policies related to business operations.
  • Adhere to all cashiering procedures and act as PBX operator at designated times.
  • Followed department procedures on posting transactions, charges, check policies and refunds.
  • Comply with company s Standard Operating Procedures (SOP) and policies.
  • Handled all checks and cash, proficient in all resort policies and procedures
  • Increased efficiency by implementing new check-in / check-out procedures.
  • Process all payments according to policies and procedures.
  • Perform guest Check- In and Check-out procedures.
  • Trained new employees on duties and safety procedures
  • Greet guests and perform registration procedures.
  • Adhere to all cash handling procedures.
  • Completed forms in accordance with company procedures Maintained scheduling and event calendars Made copies of correspondence or other printed material
  • Trained new employees on company policies and procedures Sales and in-house reservations Customer service agent

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876 Procedures Jobs

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5. Customer Service
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high Demand
Here's how Customer Service is used in Front Office Agent jobs:
  • Recognized for high-quality work, organizational strengths and exceptional customer service each and every day.
  • Promote teamwork and quality customer service through daily communication and coordination with other departments.
  • Balanced daily credit card and cash transactions provided excellent customer service.
  • Implemented new processes and systems for improving customer service satisfaction.
  • Demonstrate excellent customer service, communication and time management skills.
  • Provided rapid response to customer service requirements and all needs in the area of claims services and support.
  • Provided high-level of customer service to guests, ensuring that their needs are met.
  • Praised by Supervisor and Agent for exceptional customer service and successful sales leadership.
  • Received Peak Performer for my creative mindset, work ethic and customer service.
  • Praised for excellent people and customer service skills by my entire client base.
  • Applied excellent customer service skills, problem solving skills, and resourcefulness.
  • Provided high level of customer service in greeting guests and registration.
  • Promoted the hotel brand's loyalty scheme through exceptional customer service.
  • Maintained accurate notes, and good customer service skills.
  • Provide superior customer service to ensure guest retention.
  • Assisted in maintaining well organized, clean box office area for customers Provided prompt and courteous customer service and problem resolution.
  • Provide excellent customer service to V Theater and Saxe Theater guests.
  • Created new processes and systems for increasing customer service satisfaction.
  • Assisted in improving productivity and levels of customer service experiences .
  • Sell tickets to visitors of the aquarium and respond to questions regarding the aquarium and the animal exhibits Cash handling Customer service

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650 Customer Service Jobs

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6. Financial Transactions
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high Demand
Here's how Financial Transactions is used in Front Office Agent jobs:
  • Do financial transactions pertaining to flight arrangements.
  • Operated web-based programs to enter, retrieve, and update information, as well as completing sales and financial transactions.
  • Greet and assist guests checking in and out, handle reservations, financial transactions, and answering the telephone.
  • Processed and verify all financial transactions of credit card transactions in accordance with company policies and procedures.
  • Performed audits to reconcile previous day's financial transactions.
  • Handle phone calls, reservations, respond e-mails, financial transactions/ records and ensuring customers' satisfaction and comfort.

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7. Cargo Contents
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high Demand
8. Phone Calls
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high Demand
Here's how Phone Calls is used in Front Office Agent jobs:
  • Maintained quality standards of professionalism when taking phone calls and interacting with customers.
  • Facilitated daily and future reservations along with handling telephone calls.
  • Perform all guest service functions such as booking room reservation, answering hotels phone calls and notifying guests of message.
  • Answered phone calls promptly; took down detailed messages and returned calls in a timely matter.
  • Direct phone calls as necessary and ensure incidental services (movies phones video games etc.)
  • Corrected billing errors, answered numerous phone calls and balanced cash drawer after every shift.
  • Answered phone calls, processed freight for night operation, and staffed front counter.
  • Answered many phone calls regarding show dates, subscriptions, and seating arrangements.
  • Answered incoming phone calls regarding rates, reservations and all other inquiries.
  • Received the internal and external phone calls and then handled them.
  • Answered phone calls and provided flight info for our customers.
  • Directed all phone calls to appropriate departments or guests.
  • Answered internal and external phone calls to the hotel.
  • Answer all incoming phone calls.
  • Direct phone calls as necessary.
  • Managed the front office, answered phone calls and greeted customers Prepared customer invoices and weekly time entry reports.
  • Screened and directed phone calls on a multi-line telephone, made reservations, and assisted with inquiries.
  • Assist in excellent customer service, answer phone calls prepare flights and brekadown for a Chinese airline.
  • Type of Industry: Hotel and Restaurant Industry Responsibilities: * Attending outside and inside phone calls.
  • Mail Clark respond to incoming telephone calls from the general public and State and Local Government offices.

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33 Phone Calls Jobs

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9. Night Audit
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high Demand
Here's how Night Audit is used in Front Office Agent jobs:
  • Demonstrated a comprehensive knowledge of night audit procedures and honed general accounting skills while performing accounts payable/receivable functions.
  • Run Night Audit and work the night and swing shifts at Front Desk using the Opera PMS system.
  • Complete all posting for the night audit and transmit credit card information to the appropriate bank.
  • Performed Night Audit, first and second shifts, generated applicable reports to close shifts.
  • Reconciled daily transactions against night audit reports and reports errors/ unusual items to GM.
  • Performed Night Audit of hotel and oversaw Rooms Printer Supply ordering and inventory.
  • Have the ability to perform Night Audit reports and handle minor accounting issues.
  • Assist with any scheduled shift problems on the night audit shifts.
  • Solved many guest issues without any supervision during night audit shift.
  • Prepared the night audit and posted to general ledger accordingly.
  • Well versed in all Night Audit processes and procedures.
  • Performed night audit and various other over-night duties.
  • Ensured the night audit balance with no discrepancies
  • Conducted night audit as assigned.
  • Addressed and Maintained Guest Portfolios and Customer Survey Feedback Executed Night Auditor's Responsibilities.
  • Weekend Night Auditor: Finalize late arrivals, if any, while preparing for the audit.
  • conducted night audit and acted as hotel manager on overnight shift.
  • Communicate and coordinate with internal departments Process orders, forms, applications and requests Overnight auditor
  • Conduct overnight audit Typhoon Lagoon/ Blizzard Beach Slide: Operations Agent Responsible for safety of guests in park.
  • General guest services including welcome, check-in, check-out, Guest assistance Night audit relief duties.

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195 Night Audit Jobs

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10. Office Agent
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high Demand
Here's how Office Agent is used in Front Office Agent jobs:
  • Worked in the Reservations Department of a 486 room four-star hotel located in downtown Cincinnati, as a Front Office Agent.
  • Trained 10 new front office agents on customer service, inventory and control, accounting procedures and other front office responsibilities.
  • Box Office Agent, Ambassador, Pre-Show attendant, Will Call Agent, Line Attendant, Ticket Taker.
  • Front Office Agent/ Concierge * Quote pricing for room and meeting inquiries.
  • Acted as lead front office agent in absence of front office managers.
  • Front Office Agent- This position is very important in the hotel industry.
  • Worked the day to day activities of a front office agent.
  • Box Office Agent- Run the cashier with ticket purchases.
  • Trained and mentored new Front Office Agents and Bellmen.
  • Trained and supervised newly hired Front Office Agents.
  • Trained and supervised all 9 office agents.
  • Trained new Front Office Agents.
  • Position: Front Office Agent/Night Auditor
  • Front Office Agent- Richmond, VA
  • Front Office Agent Provided excellent customer service per standard of the hotel to ensure customer satisfaction.
  • Front Office Agent Remain knowledgeable on products offered and discuss available options and/or alternatives.
  • Maintain efficient workflow of front office agent and cashiering duties.
  • Front Office Agent My expertise being customer service.
  • FRONT OFFICE AGENT: Processed guest payments for room charges, food and beverage charges and phone charges.
  • Appeared in a brief segment of MTV's reality show "Bridge and Tunnel, " as a front office agent.

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31 Office Agent Jobs

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11. Data Entry
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high Demand
Here's how Data Entry is used in Front Office Agent jobs:
  • Perform data entry by utilizing Air Automated Manifest System.
  • Assisted Sales Department with data entry for large group reservations as well answering in house reservations line.
  • Coordinated the front-end order screening/data entry of AT&T Business Internet Services.
  • Prepare and facilitate all phases of import and export documentation, data entry.
  • Locate and correct data entry errors, or report them to Managers.
  • Assisted in office organizing, data entry and other related tasks.
  • Answer phones, clerical & data entry.
  • Complete administrative work and data entry.
  • Completed data entry of dimensions selected by clients from booking list into cargospot Prepared document copies based on final destinations.
  • Complete data entry for each export airway bill, to produce a flight manifest upon flight assignment.

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36 Data Entry Jobs

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12. VIP
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high Demand
Here's how VIP is used in Front Office Agent jobs:
  • Facilitated VIP treatment for frequent guests with information supplied to department management.
  • Surpassed guest service expectations with strategies that effectively anticipated needs of VIPs.
  • Provided personalized customer service to guests in different segments (Convention, family, international travelers, VIP's).
  • Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution.
  • Influenced guests to upgrade to VIP packages to generate a better overall show and vacation experience.
  • Worked closely with VIP Services, Promotions, Front Desk, Pool/Cabana rentals and Sales departments.
  • Reviewed the Daily Communications Log, VIP Arrivals Report, and No-Show Report each business day.
  • Service each guests comment / complaint according to procedure, escort and service VIP guests.
  • Blocked any incoming VIPs and made sure amenities were delivered prior to their arrival.
  • Assist in Call Center, Prestige, and VIP specialized areas when needed.
  • Shuttle driver member tasked with coordination of arrival and departure transportation for VIP guests.1
  • Meet and greet VIP guest and coordinate their room assignment with Housekeeping.
  • Escorted VIP guests into the room and explained the in-room facilities.
  • Assigned daily VIP arrivals and release appropriate amenities.
  • Processed VIP orders and hotel accommodation orders.
  • Assist with VIP Services and VIP Check In.
  • Entered reservation information including changes, pre-blocked rooms and VIP considerations while following appropriate brand frequent stay programs.
  • Provide VIP welcome for our important guests and escort them to our Bell stand for additional assistance.
  • Assist in coordinating pre-arrival requests for VIP and high profile guests.

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71 VIP Jobs

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13. PBX
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high Demand
Here's how PBX is used in Front Office Agent jobs:
  • Managed all aspects of front office, including front desk, PBX, reservations, guest services & bell services.
  • Cross-trained as Concierge, Guest Services (Bell Services), and PBX (hotel operator).
  • Managed front desk, concierge, PBX, reservations, and guest service staff of 32 associates.
  • Enter in and record wake up call requests then deliver it to the PBX.
  • Performed essential PBX, switchboard operator functions as directed.
  • Received and transmitted messages through PBX telephone system.
  • Worked in PBX office when needed.
  • Operated the switchboard and PBX.
  • Cross trained in Service Express (AYS/PBX) and Night Audit.
  • Answered up to 150 phone calls in PBX.
  • Operated switch board (PBX), and assist in directions also suggest attractions for out of town guest.
  • Service Xpress - Provided guest service support via PBX telephone terminals.
  • Monitored and answered multi-line phone system in PBX department.
  • Greeted guests cordially and promptly during check-in/out process Addressed guest concerns promptly Assisted with training new hires Handled PBX duties when needed

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9 PBX Jobs

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14. Special Requests
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high Demand
Here's how Special Requests is used in Front Office Agent jobs:
  • Accommodated special requests whenever possible including making same day reservations and future reservations when necessary.
  • Accommodated special requests whenever possible.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Detailed group resumes insuring that all VIP's were blocked and special requests and amenities were in place.
  • Help guests with customer service, transportation, and other special requests with the best of my abilities.
  • Audited next day's reservations to ensure the following day's special requests would be fulfilled.
  • Help guests to complete registration cards and then assigns rooms, accommodating special requests whenever possible.
  • Answer questions, engage in casual conversation and indulge special requests for VIP guests.
  • Assisted guests with special requests and needs during their visits.
  • Assisted clients with transportation needs and special requests.
  • Assist with special requests, complaints and concerns.
  • Accommodated special requests whenever possible Assisted in preregistration and blocking of rooms for reservations.
  • Coordinate guest room assignments to maximize room revenue and efficiencies based arrival and departure patterns and special requests.

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124 Special Requests Jobs

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15. Daily Operations
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average Demand
Here's how Daily Operations is used in Front Office Agent jobs:
  • Executed daily operations of hotel and hotels restaurant nightly.
  • Assist Cargo Supervisor on daily operations.
  • Executed daily operations of an Insurance Agent, such as recruiting other agents, and new clients.
  • Operate switchboard in a courteous and professional manner to provide quality services during daily operations.
  • Attend to daily operations of the hotel with assisting overall satisfaction of guests.
  • Run downtime, CRM, and financial reports to ensure smooth daily operations.
  • Assisted in the daily operations of the front desk.
  • Managed all daily operations of the Front Desk.
  • Assist Front Desk Manager with daily operations.
  • Oversee daily operations of desk.

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5 Daily Operations Jobs

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16. Dangerous Goods
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average Demand
Here's how Dangerous Goods is used in Front Office Agent jobs:
  • Verify Dangerous Goods shipments for clearance with proper documentation.
  • Follow Dangerous Goods Requirements and Regulations.
  • Follow Dangerous Goods requirements and regulations, SOP, and company s policy.
  • Make sure custom clearance and Dangerous goods are cleared.
  • Check and enter Dangerous Goods NOTOC data.
  • Accept and process all documentation for import and export cargo for airlines Ensures all dangerous goods for export are properly documented.
  • Employed Accept incoming and outgoing shipment Accounting Shipment manifest audits Dangerous goods shipment audits Customer service Shipment bookings, Knowledgeable of services

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6 Dangerous Goods Jobs

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17. Hyatt
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average Demand
Here's how Hyatt is used in Front Office Agent jobs:
  • Handled a fast paced environment, with complete turnover of hotel daily in 2 of Hyatt's most profitable locations.
  • Worked with our partners and with other Hyatt hotels and residences to help our loyalty program guests with travel services.
  • Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
  • Recognized for being a Top Up-Seller, resulting in increased monthly revenues for Hyatt.
  • Top 10% sales performer within one of Hyatt s top tier resorts.
  • Train new employees on both Hyatt and Front Office standard operating procedures.
  • Welcomed guests into the 2nd largest Hyatt in the world.
  • Enroll guests into Hyatt's Gold Passport Loyalty Program.

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116 Hyatt Jobs

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18. Guest Registration Process
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average Demand
Here's how Guest Registration Process is used in Front Office Agent jobs:
  • Noted capability in conducting guest registration process and communication of hotel's services and promotions.
  • Provide professional and efficient service for guest registration process.
  • Front Office associates are responsible for the guest registration process and communication of hotel services and promotions.

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66 Guest Registration Process Jobs

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19. Property Management System
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average Demand
Here's how Property Management System is used in Front Office Agent jobs:
  • Provide excellent customer service; meet and greet hotel guests, utilize specialized computer software; Marriott's Property Management System.
  • Compiled reports as required, operated the property management system, and acted as Front Office Agent when needed.
  • Used knowledge of Property Management System, detailed policies and procedures to efficiently check-in and check-out guests.
  • Run the End of Day Procedure and roll the business date on the property management system.
  • Produce daily management reports from the Property Management System for the accounting.

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302 Property Management System Jobs

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20. Ticket Sales
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average Demand
Here's how Ticket Sales is used in Front Office Agent jobs:
  • Demonstrated leadership and organization skills by communicating with coworkers about ticket sales for upcoming shows and seating available.
  • Assisted with various box office initiated promotions to increase ticket sales and revenue.
  • Welcomed and assisted guests with ticket sales for live entertainment shows.
  • Conduct in-person ticket sales at box office locations using ticketing software.
  • Ticket Sales including phone and computer sales and exchanges.
  • Processed will call and face to face ticket sales.
  • Assist customers with ticket sales or will call.
  • Balanced ticket sales revenue daily.
  • Increase ticket sales and upgrades.
  • Provided great customer service Responsible for season ticket sales Responsible for customer satisfaction

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3 Ticket Sales Jobs

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21. Room Rates
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average Demand
Here's how Room Rates is used in Front Office Agent jobs:
  • Verified status of in house guests, guest room assignments, room rates, approved form payment and related items.
  • Answered questions regarding Hotel and Room Rates, while maintaining knowledge of current sales and Hotel promotion Sales.
  • Greet guests on arrival and provide information regarding availability, room types, room rates.
  • Detailed knowledge of room locations, types of rooms available, and room rates.
  • Audited room rates and billing for entire 1,000 room resort nightly to ensure accuracy.
  • Negotiated room rates directly as night supervisor to reach hotel's sell-out capacity.
  • Provide quotes for room rates and up-sell the guest when possible.
  • Welcome and register guest and offer them services and room rates.
  • Provided quotes for room rates.

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293 Room Rates Jobs

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22. Room Availability
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average Demand
Here's how Room Availability is used in Front Office Agent jobs:
  • Monitor room availability using Opera/Reserve.
  • Monitored room availability using Opera.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Greet and register guests upon check in, monitor room availability using Opera.
  • Keep records of room availability and guest accounts.

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223 Room Availability Jobs

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23. Guest Check-Ins
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average Demand
Here's how Guest Check-Ins is used in Front Office Agent jobs:
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process guest check-ins and room assignments following the hotel's rate structures, discounts and sell/upsell strategies.
  • Handle guest check-ins/check-out in accordance with hotel credit/cash handling policies in a efficient and friendly manner.

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24. Room Reservations
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average Demand
Here's how Room Reservations is used in Front Office Agent jobs:
  • Cancel room reservations according to procedure.
  • Organized, confirmed, and conducted all guest check ins/check outs, room reservations, changes and cancellations.
  • Sell, process and enter and confirm room reservations using selling techniques and strategies.
  • Recognized by Management for making the most quantity of room reservations.
  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.

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343 Room Reservations Jobs

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25. Concierge Services
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average Demand
Here's how Concierge Services is used in Front Office Agent jobs:
  • Book reservations and inform about concierge services for those guests who approach the Front Desk.
  • Core role included delivering 5- Star customer service & arranging concierge services for VIP guests.
  • Assist guests with requests and concierge services during the check-in/check-out process.
  • Monitor concierge services to ensure a high level of guest services.
  • Assisted guests with any concierge services as requested.
  • Provide concierge services to hotel guests

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66 Concierge Services Jobs

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26. Check-Outs
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average Demand
Here's how Check-Outs is used in Front Office Agent jobs:
  • Authorized customer check-ins and check-outs.
  • Completed shift reports each day detailing reservations, check-ins/check-outs, charges, and any other information requested by management.
  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
  • Organized, confirmed, processed and conducted guest check-ins and check-outs.
  • Process all check-outs including resolving any late and disputed charges.
  • Handle guest check-ins and check-outs appropriately.
  • Perform check-ins and check-outs daily.
  • Processed guest check-ins and check-outs, assigned rooms Performed cashier related functions
  • Trained new associates for Gold Passport check-in Processed check-in/check-outs Cleared open folios Assisted with third party bookings

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27. High Volume
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average Demand
Here's how High Volume is used in Front Office Agent jobs:
  • Provided excellent customer service in a high volume, face to face and call center environment.
  • Maintained all check ins and check outs in a high volume hotel.
  • Answer and transfer a high volume of calls utilizing computer based switchboards.
  • Worked in high volume situations before and during shows.
  • Run daily package reports for high volume customers.

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6 High Volume Jobs

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28. Airway Bills
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average Demand
Here's how Airway Bills is used in Front Office Agent jobs:
  • Determine method of shipment and prepare airway bills, bills of lading, invoices and other shipping documents.
  • Audit airway bills and accompanying documents and enter into company system.
  • Import and Export, Airway Bills, Data Entry
  • Handle the Asiana cargo account -Data entry -Handling airway bills -Customer Service -Import/Export

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29. Future Reservations
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average Demand
Here's how Future Reservations is used in Front Office Agent jobs:
  • Assist in the making of new and future reservations using suggestive selling techniques to maximize revenue, guest experience and satisfaction.
  • Created future reservations, performed variety of clerical duties and other duties pertinent to establishment.
  • assist with luggage, driving the shuttle, directions, wake up calls, future reservations, etc.

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1 Future Reservations Jobs

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30. Computer System
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low Demand
Here's how Computer System is used in Front Office Agent jobs:
  • Updated computer systems to perform financial statements.
  • Input information in computer system from CPR classes and also print cards and send out to instructors.
  • Release flights and check for completion of data transfer between computer systems to the extent possible.
  • Assign shipments in relevant computer system in accordance with airline booking and load planning.
  • Operate airline computer systems to assist customers with questions or problems, including AMS.
  • Worked with various computer systems based on each airline and maintained files.
  • Resolved guests needs; Controlled reservation input utilizing PC computer system.
  • Completed cashier and closing reports in the OPERA computer system.
  • Confirm flight arrangements, enter data into the computer system.
  • Command of Audience View computer system & micros.
  • Use Hilton's OnQ proprietary computer system.
  • Clear departures in computer system.
  • Applied multi-tasking skills to completing orders using multiple computer systems simultaneously.
  • Licensed Mystique guest preferences computer system user.
  • Check in and reservation of guests- LMS Computer system Handle guest queries Supervised housekeeping staff to ensure conformity to hotels housekeeping procedure
  • Learned to effectively use industry based computer systems (lightspeed, starguest response).

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198 Computer System Jobs

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31. AAA
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low Demand
Here's how AAA is used in Front Office Agent jobs:
  • Aided in creating the perfect check-in check-out procedures that coincided with AAA standards and I Prefer standards of excellence.
  • Responded to guest questions, issues, and concerns while meeting AAA standards.
  • Answered phones with specific professional verbiage - AAA and Mobile rated.

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14 AAA Jobs

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32. Travel Directions
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Here's how Travel Directions is used in Front Office Agent jobs:
  • Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment.
  • Answer queries regarding the hotel's services, charges, dining facilities, sports facilities and travel directions.
  • Answer inquiries pertaining to hotel services; shopping, dining, entertainment and travel directions.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions.

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152 Travel Directions Jobs

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33. Local Attractions
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Here's how Local Attractions is used in Front Office Agent jobs:
  • Responded to guest inquires and requests regarding hotel services, reservations, local attractions, and directions.
  • Provided information to guest about local attractions, restaurants and other happenings in the town.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc.
  • Sell current guest on dinning options available within the hotel, and local attractions.

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8 Local Attractions Jobs

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34. Record Sheets
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35. TSA
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Here's how TSA is used in Front Office Agent jobs:
  • Follow all TSA policies and regulations.
  • Prepared Airline and U.S Customs/TSA documentation.

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1 TSA Jobs

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36. Room Charges
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Here's how Room Charges is used in Front Office Agent jobs:
  • Processed all payment types such as room charges, cash, checks, debit, or credit and accurately secured bank.
  • Process all payment types such as room charges, cash, checks, debit, credit cards, foreign monetary exchange.
  • Post room charges and room taxes to guest accounts including guest transactions not posted during the day.

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131 Room Charges Jobs

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37. Special Events
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Here's how Special Events is used in Front Office Agent jobs:
  • Conducted hotel tours for potential guests and corporate accounts to assess needs and preferences for special events.
  • Maintain and update knowledge on all resort facilities, packages and special events within premises.
  • Provide information regarding the special events * Collect payments * Ensure Guest's Satisfaction
  • Coordinate special events/VIP assigned meeting rooms.
  • Ticket sales to attendees Docent for special events Assisted manager in closing duties as needed

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16 Special Events Jobs

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38. Proper Compliance
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39. Customs Documentation
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Here's how Customs Documentation is used in Front Office Agent jobs:
  • Prepare airline and customs documentation.
  • Prepared airline and US Customs documentation, complying with SOP and company policies.
  • Prepared airline and customs documentation.Followed Dangerous Goods Requirements and Regulations.Comply with other general office duties as assigned.Handle import and export.

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40. International Laws
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Here's how International Laws is used in Front Office Agent jobs:
  • Ensured proper compliance with local and international laws and regulations were implemented.
  • Assure proper compliance with local and international laws and regulations.

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41. Paperwork
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Here's how Paperwork is used in Front Office Agent jobs:
  • Ensured paperwork related to cargo is prepared timely and accurately for supervisory review before releasing.
  • Completed all necessary paperwork in a timely and accurate manner.
  • Make sure paperwork is prepared timely and accurately.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents.
  • Closed and balanced end of day reports, Counted shift draw totaling 300.00 also completed shift paperwork for audit.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Ensured the accuracy of all financial information, and gathered all needed paperwork to complete the audit.
  • Printed downtime reports and handled daily cash and credit card reconciliation to complete shift end paperwork.
  • Prepared paperwork and room assignment for IHG reservations, arrivals and third party prepaid arrival.
  • Prepared and drop off/ pick up cargo manifest and other necessary paperwork to US Customs.
  • Organize paperwork, manage delta pilots and flight attendant flights arriving and departing.
  • Make sure paperwork related to the cargo is correct before release.
  • Processed truckers' paperwork, for pickup or delivery of freight.
  • Received documents porch from flights and arrange paperwork for pickup.
  • Filed all receipts, paperwork, and important documents.
  • Ensured all hotel paperwork and functions were in order.
  • Assist supervisors and managers with paperwork and reports.
  • File guest paperwork or documentation.
  • File paperwork answers phone and emails Booking and accepting custumers merchandise to go on plane or trucks Dangerous good certification
  • Assist Customers File Paperwork Update Reservations Cashier Make sure work area is clean Answer high volume calls

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42. Manual Systems
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Here's how Manual Systems is used in Front Office Agent jobs:
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.

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43. Administrative Tasks
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Here's how Administrative Tasks is used in Front Office Agent jobs:
  • Manage administrative tasks linked to lending Statistics
  • Complete administrative tasks as needed.
  • Provide Shift Supervisory coverage for the front desk and ensure office administrative tasks were complete and guest services were met..
  • Executed customer services Performing administrative tasks Performing a variety of banking service such transfer, check cashing

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44. Caesars
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Here's how Caesars is used in Front Office Agent jobs:
  • Provide information to guest about the variety of shows offered within Caesars Entertainment.
  • Assist with reservation process of entertainment shows for all Caesars Entertainment nationwide properties.
  • Promote sales to additional Caesars Entertainment shows.

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45. Processing Forms
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Here's how Processing Forms is used in Front Office Agent jobs:
  • Direct impact on creating the guest experience Other duties include processing forms of payment and responding to guest inquires
  • Welcomed guests and assisted in the registration process Responsible for processing forms of payment and answering guest inquiries

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46. Pertinent Information
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Here's how Pertinent Information is used in Front Office Agent jobs:
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Check bulletin board and log books for all pertinent information.

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47. Payment Types
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Here's how Payment Types is used in Front Office Agent jobs:
  • Secured and processed all payment types.
  • Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.

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48. Appropriate Person
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18 Appropriate Person Jobs

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49. Necessary Payments
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Here's how Necessary Payments is used in Front Office Agent jobs:
  • Process guest arrivals and departures including all necessary payments.
  • Process guest arrivals and departures including all necessary payments Answer inquires pertaining to hotel services

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50. Room Status Updates
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21 Room Status Updates Jobs

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Front Office Agent Jobs

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20 Most Common Skills For A Front Office Agent

Guest Satisfaction

25.1%

Front Desk

15.3%

Assigns Rooms

9.1%

Procedures

6.6%

Customer Service

5.6%

Financial Transactions

5.0%

Cargo Contents

4.5%

Phone Calls

4.1%

Night Audit

3.5%

Office Agent

2.9%

Data Entry

2.8%

VIP

2.4%

PBX

2.4%

Special Requests

2.2%

Daily Operations

2.1%

Dangerous Goods

1.4%

Hyatt

1.3%

Guest Registration Process

1.3%

Property Management System

1.2%

Ticket Sales

1.2%
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Typical Skill-Sets Required For A Front Office Agent

Rank Skill
1 Guest Satisfaction 21.4%
2 Front Desk 13.0%
3 Assigns Rooms 7.7%
4 Procedures 5.6%
5 Customer Service 4.8%
6 Financial Transactions 4.2%
7 Cargo Contents 3.8%
8 Phone Calls 3.5%
9 Night Audit 3.0%
10 Office Agent 2.4%
11 Data Entry 2.4%
12 VIP 2.1%
13 PBX 2.0%
14 Special Requests 1.9%
15 Daily Operations 1.8%
16 Dangerous Goods 1.2%
17 Hyatt 1.1%
18 Guest Registration Process 1.1%
19 Property Management System 1.0%
20 Ticket Sales 1.0%
21 Room Rates 0.9%
22 Room Availability 0.8%
23 Guest Check-Ins 0.8%
24 Room Reservations 0.7%
25 Concierge Services 0.7%
26 Check-Outs 0.6%
27 High Volume 0.6%
28 Airway Bills 0.6%
29 Future Reservations 0.6%
30 Computer System 0.6%
31 AAA 0.5%
32 Travel Directions 0.5%
33 Local Attractions 0.5%
34 Record Sheets 0.5%
35 TSA 0.5%
36 Room Charges 0.5%
37 Special Events 0.4%
38 Proper Compliance 0.4%
39 Customs Documentation 0.4%
40 International Laws 0.4%
41 Paperwork 0.4%
42 Manual Systems 0.4%
43 Administrative Tasks 0.4%
44 Caesars 0.4%
45 Processing Forms 0.4%
46 Pertinent Information 0.4%
47 Payment Types 0.4%
48 Appropriate Person 0.3%
49 Necessary Payments 0.3%
50 Room Status Updates 0.3%
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10,593 Front Office Agent Jobs

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