Top Front Office Agent Skills

Below we've compiled a list of the most important skills for a Front Office Agent. We ranked the top skills based on the percentage of Front Office Agent resumes they appeared on. For example, 20.5% of Front Office Agent resumes contained Guest Satisfaction as a skill. Let's find out what skills a Front Office Agent actually needs in order to be successful in the workplace.

The six most common skills found on Front Office Agent resumes in 2020. Read below to see the full list.

1. Guest Satisfaction

high Demand
Here's how Guest Satisfaction is used in Front Office Agent jobs:
  • Optimized guest satisfaction within budget and directed guest complaints to appropriate departments for further resolution if needed.
  • Created and effectively presented innovative operations ideas that resulted in 8% increase of overall guest satisfaction.
  • Facilitate guest departures while providing accurate statements and ensuring guest satisfaction and collecting all payments.
  • Communicate with all hotel departments efficiently to ensure guest satisfaction and successful hotel operations.
  • Implement suitable service recovery gestures to ensure total guest satisfaction.
  • Maintained guest satisfaction by expediting the arrival and departure process.
  • Resolved guest opportunities ensuring guest satisfaction.
  • Monitored and recorded guest satisfaction scores.
  • Listen, empathize, and apologize for all external and internal discrepancies throughout the Hilton New York and ensure guest satisfaction
  • Performed all front office functions and coordinated travel and entertainment arrangements to ensure the utmost in guest satisfaction.
  • Provide assistance and answers to guests' issues and complaints, with a focus on guest satisfaction.
  • Followed procedures to achieve guest satisfaction and worked towards receiving high scores for the check-in process.
  • Monitor service quality in SALT, guest satisfaction, standards compliance within guidelines set by management.
  • Exceeded the expected guest satisfaction score of 8.0 increasing it to a score of 8.5-9.5.
  • Promoted leadership in guest satisfaction and role-played in problem solving to reach positive guest experience.
  • Communicate and assist in achieving departmental guest satisfaction, revenue, profit goals and objectives.
  • Investigated and resolved guest complaints contributing to guest retention and a high guest satisfaction rate.
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
  • Maintained rooms inventory daily and resolved guest concerns to assure total guest satisfaction.
  • Provide feedback to ensure the front office and guest satisfaction goal are met.

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2. Front Desk

high Demand
Here's how Front Desk is used in Front Office Agent jobs:
  • Assisted front desk manager with creating official standard operational procedures.
  • Promoted positive guest relations to all individuals approaching the Front Desk and offered referral for services and handle requests for information.
  • Supervised a shift of approximately 20 Cast Members who operate both on-, and off-, stage of the Hotel Front Desk
  • Managed all groups, VIPs, and all requested services that come to the front desk by phone or in person.
  • Front desk agent, book reservations, check-in, check-out guests, set up and take down of meeting spaces, night-audit
  • Managed all aspects of front office, including front desk, PBX, reservations, guest services & bell services.
  • Check in customers at the front desk Also, I communicate with housekeeping to achieve the needs of the guest.
  • Handled all daily front desk responsibilities in conjunction with providing excellent customer service and resolution of guest services issues.
  • Managed reservations for over 300 hotel rooms, assisted with check in and phone transfers for the front desk.
  • Support for VIP Lounge when closed and Front Desk from guest key assistance, express checkout and any other request
  • Experienced with inputting front desk and guest services schedules into WMS as well as employee incentives into excel spreadsheet.
  • Front desk agent responsible for check ins and outs, customer service and hotel tours during high season.
  • Audit and reconciled Front Desk, Food & Beverage cashiering as well as transmission of credit cards and deposits
  • Provided daily reports of customer volume, preferences, and credit limits to management and front desk personnel.
  • Performed wide variety of jobs duties including front desk, reservations, concierge, auditing and technical support.
  • Maintained guest satisfaction and guest related services; assisted front desk manager with brand identity and customer service.
  • Run Night Audit and work the night and swing shifts at Front Desk using the Opera PMS system.
  • Input data into computer * Answered phones * Assisted customers at front desk * Organized and filed documents.
  • Managed front desk, concierge, PBX, reservations, and guest service staff of 32 associates.
  • Nominated twice for employ of the month and named top front desk associate of the month twice.

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3. Assigns Rooms

high Demand
Here's how Assigns Rooms is used in Front Office Agent jobs:
  • Perform any combination of the following duties for guests of hotel: greets, registers, and assigns rooms.
  • Register guests and assigns rooms; Assist in preregistration and blocking of rooms for reservations; Process guest check-outs.
  • Register guests and assigns rooms using the Light Speed Data System and accommodates special requests whenever possible.
  • Register and assigns rooms to guest(s) and accommodate their special request when possible.
  • Make and confirm reservations; greet, register, and assigns rooms.
  • Helped guests complete registration cards and then assigns rooms and individual beds.

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4. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Front Office Agent jobs:
  • Review cashier, cash out detail, credit card transactions, room rate changes, club data and room posting.
  • Processed and verify all financial transactions of credit card transactions in accordance with company policies and procedures.
  • Handled cash and credit card transactions associated with daily balance reports.
  • Balance and audit credit card transactions for the day.
  • Front desk customer service/ complaint resolution Maintained security of building from 11:00pm to 7:00am Handled cash/credit card transactions Maintained daily financial records
  • Scheduled Reservations for customers Check in/Check out procedures Processed credit card transactions Handled Money Examined checks for identification and endorsement.

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5. Customer Service

high Demand
Here's how Customer Service is used in Front Office Agent jobs:
  • Resolved customer service issue quickly through proper delegation of task and ensure maximum satisfaction with proper follow-up.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve department and customer service.
  • Follow company protocol for checking in/checking out guests while providing quality customer service.
  • Provided excellent customer service while continuously maintaining a positive and upbeat attitude.
  • Introduced and implemented innovative strategies to execute impeccable and unmatched customer service.
  • Resolve customer grievances -Manage guest transitions -Provide excellent customer service -Receive all guests
  • Exemplified second-to-none customer service delivery to ensure 100% guest satisfaction.
  • Perform customer service using Client Management and Business Account Management Systems.
  • Balanced daily credit card and cash transactions provided excellent customer service.
  • Provided personalized and professional customer service by greeting customers.
  • Assist in resolving problems and ensuring satisfactory customer services.
  • Provide customer service to prospective and existing customers.
  • Provided quality customer service to theater patrons.
  • Provide excellent customer service to external vendors.
  • Focused primarily on outstanding customer service.
  • Resolved any customer service disputes.
  • Trained 10 new front office agents on customer service, inventory and control, accounting procedures and other front office responsibilities.
  • Provide excellent customer service; meet and greet hotel guests, utilize specialized computer software; Marriott's Property Management System.
  • Front agent responsibilities included answering phones, checking guests in and out, and providing exemplary customer service to all guests.
  • Provided direct customer service to the Boston area community on behalf of the League in humane education and wildlife rehabilitation.

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6. Night Audit

high Demand
Here's how Night Audit is used in Front Office Agent jobs:
  • Demonstrated a comprehensive knowledge of night audit procedures and honed general accounting skills while performing accounts payable/receivable functions.
  • Lead the oversight of running night audit by completing necessary reports and regulating the end of day procedures.
  • Complete all posting for the night audit and transmit credit card information to the appropriate bank.
  • Performed Night Audit, first and second shifts, generated applicable reports to close shifts.
  • Train the Night Audit and Bell Service teams on new procedures to be implemented.
  • Reconciled daily transactions against night audit reports and reports errors/ unusual items to GM.
  • Worked as the night auditor processing daily revenue and e-commerce sales for 176 rooms.
  • Performed Night Audit of hotel and oversaw Rooms Printer Supply ordering and inventory.
  • Processed guest arrivals and departures; performed night audit and various other over-night duties
  • Have the ability to perform Night Audit reports and handle minor accounting issues.
  • Solved many guest issues without any supervision during night audit shift.
  • Prepared the night audit and posted to general ledger accordingly.
  • Well versed in all Night Audit processes and procedures.
  • Performed night audit and various other over-night duties.
  • Ensured the night audit balance with no discrepancies
  • Maintained overnight shift and night audits.
  • Position: Front Office Agent/Night Auditor
  • Cross trained in Service Express (AYS/PBX) and Night Audit.
  • Addressed and Maintained Guest Portfolios and Customer Survey Feedback Executed Night Auditor's Responsibilities.
  • Weekend Night Auditor: Finalize late arrivals, if any, while preparing for the audit.

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7. Phone Calls

high Demand
Here's how Phone Calls is used in Front Office Agent jobs:
  • Maintained quality standards of professionalism when taking phone calls and interacting with customers.
  • Perform all guest service functions such as booking room reservation, answering hotels phone calls and notifying guests of message.
  • Answered phone calls promptly; took down detailed messages and returned calls in a timely matter.
  • Corrected billing errors, answered numerous phone calls and balanced cash drawer after every shift.
  • Answered phone calls, processed freight for night operation, and staffed front counter.
  • Answered many phone calls regarding show dates, subscriptions, and seating arrangements.
  • Answered incoming phone calls regarding rates, reservations and all other inquiries.
  • Take all phone calls and answer emails regarding the shows we have.
  • Answered department phone calls within three rings using correct salutations and etiquette.
  • Received the internal and external phone calls and then handled them.
  • Screened incoming phone calls and directed them to the appropriate party
  • Answer incoming phone calls from outside and within the resort.
  • Answered phone calls and provided flight info for our customers.
  • Directed all phone calls to appropriate departments or guests.
  • Managed the front office, answered phone calls and greeted customers Prepared customer invoices and weekly time entry reports.
  • Screened and directed phone calls on a multi-line telephone, made reservations, and assisted with inquiries.

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8. Office Agent

high Demand
Here's how Office Agent is used in Front Office Agent jobs:
  • Worked in the Reservations Department of a 486 room four-star hotel located in downtown Cincinnati, as a Front Office Agent.
  • Compiled reports as required, operated the property management system, and acted as Front Office Agent when needed.
  • Box Office Agent, Ambassador, Pre-Show attendant, Will Call Agent, Line Attendant, Ticket Taker.
  • Front Office Agent/ Concierge * Quote pricing for room and meeting inquiries.
  • Front Office Agent- This position is very important in the hotel industry.
  • Acted as lead front office agent in absence of front office managers.
  • Worked the day to day activities of a front office agent.
  • Trained and mentored new Front Office Agents and Bellmen.
  • Box Office Agent- Run the cashier with ticket purchases.
  • Received the award for Top Front Office Agent in
  • Trained and supervised newly hired Front Office Agents.
  • Trained and supervised all 9 office agents.
  • Trained new Front Office Agents.
  • Front Office Agent- Richmond, VA
  • Front Office Agent Remain knowledgeable on products offered and discuss available options and/or alternatives.
  • Maintain efficient workflow of front office agent and cashiering duties.
  • Appeared in a brief segment of MTV's reality show "Bridge and Tunnel, " as a front office agent.
  • Created a welcoming atmosphere for visiting guests Trained newly hired Front Office Agents on front office procedures Created weekly front office schedule

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9. Data Entry

high Demand
Here's how Data Entry is used in Front Office Agent jobs:
  • Perform data entry by utilizing Air Automated Manifest System.
  • Assisted Sales Department with data entry for large group reservations as well answering in house reservations line.
  • Prepare and facilitate all phases of import and export documentation, data entry.
  • Locate and correct data entry errors, or report them to Managers.
  • Assisted in office organizing, data entry and other related tasks.
  • Answer phones, clerical & data entry.
  • Complete administrative work and data entry.
  • Completed data entry of dimensions selected by clients from booking list into cargospot Prepared document copies based on final destinations.
  • Complete data entry for each export airway bill, to produce a flight manifest upon flight assignment.

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10. Guest Accounts

high Demand
Here's how Guest Accounts is used in Front Office Agent jobs:
  • Certified cash handling and credit card compliance for processing all guest accounts, including foreign currency transactions.
  • Generated multiple reports related to accounting functions including guest accounts, invoicing, and receivables.
  • Posted charges to guest accounts and rising paid outs and assisted currency exchange.
  • Registered and settled guest accounts efficiently while adhering to all service standards.
  • Post food & beverage and miscellaneous charges to guest accounts.
  • Record guest accounts manually, or by using computers.
  • Control the guest accounts and keep them orderly.
  • Processed checkouts and settled guest accounts.
  • Researched discrepancies with guest accounts.
  • Preformed three weekly internal audits to correct discrepancies and out-of-balance guest accounts, Recruited, oriented, and trained new employees.
  • Monitored guest accounts and those of resellers to minimize outstanding credit.
  • Monitored the credit reports for all guest accounts.
  • Greeted and checked in guests Reservations by phone Guest requests Guest accounts and check out Printing reports for next day

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11. VIP

high Demand
Here's how VIP is used in Front Office Agent jobs:
  • Facilitated VIP treatment for frequent guests with information supplied to department management.
  • Surpassed guest service expectations with strategies that effectively anticipated needs of VIPs.
  • Influenced guests to upgrade to VIP packages to generate a better overall show and vacation experience.
  • Reviewed the Daily Communications Log, VIP Arrivals Report, and No-Show Report each business day.
  • Service each guests comment / complaint according to procedure, escort and service VIP guests.
  • Blocked any incoming VIPs and made sure amenities were delivered prior to their arrival.
  • Shuttle driver member tasked with coordination of arrival and departure transportation for VIP guests.1
  • Assist in Call Center, Prestige, and VIP specialized areas when needed.
  • Meet and greet VIP guest and coordinate their room assignment with Housekeeping.
  • Escorted VIP guests into the room and explained the in-room facilities.
  • Assigned daily VIP arrivals and release appropriate amenities.
  • Processed VIP orders and hotel accommodation orders.
  • Assist with VIP Services and VIP Check In.
  • Entered reservation information including changes, pre-blocked rooms and VIP considerations while following appropriate brand frequent stay programs.
  • Provide VIP welcome for our important guests and escort them to our Bell stand for additional assistance.
  • Assist in coordinating pre-arrival requests for VIP and high profile guests.

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12. PBX

high Demand
Here's how PBX is used in Front Office Agent jobs:
  • Cross-trained as Concierge, Guest Services (Bell Services), and PBX (hotel operator).
  • Adhere to all cashiering procedures and act as PBX operator at designated times.
  • Worked in PBX office when needed.
  • Operated the switchboard and PBX.
  • Answered up to 150 phone calls in PBX.
  • Operated switch board (PBX), and assist in directions also suggest attractions for out of town guest.
  • Service Xpress - Provided guest service support via PBX telephone terminals.
  • Monitored and answered multi-line phone system in PBX department.
  • Greeted guests cordially and promptly during check-in/out process Addressed guest concerns promptly Assisted with training new hires Handled PBX duties when needed

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13. Daily Operations

high Demand
Here's how Daily Operations is used in Front Office Agent jobs:
  • Executed daily operations of hotel and hotels restaurant nightly.
  • Assist Cargo Supervisor on daily operations.
  • Executed daily operations of an Insurance Agent, such as recruiting other agents, and new clients.
  • Operate switchboard in a courteous and professional manner to provide quality services during daily operations.
  • Run downtime, CRM, and financial reports to ensure smooth daily operations.
  • Attend to daily operations of the hotel with assisting overall satisfaction of guests.
  • Assisted in the daily operations of the front desk.
  • Managed all daily operations of the Front Desk.
  • Assist Front Desk Manager with daily operations.
  • Oversee daily operations of desk.

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14. Special Requests

high Demand
Here's how Special Requests is used in Front Office Agent jobs:
  • Accommodated special requests whenever possible including making same day reservations and future reservations when necessary.
  • Detailed group resumes insuring that all VIP's were blocked and special requests and amenities were in place.
  • Help guests with customer service, transportation, and other special requests with the best of my abilities.
  • Audited next day's reservations to ensure the following day's special requests would be fulfilled.
  • Help guests to complete registration cards and then assigns rooms, accommodating special requests whenever possible.
  • Answer questions, engage in casual conversation and indulge special requests for VIP guests.
  • Assisted guests with special requests and needs during their visits.
  • Assisted clients with transportation needs and special requests.
  • Assist with special requests, complaints and concerns.
  • Accommodated special requests whenever possible Assisted in preregistration and blocking of rooms for reservations.
  • Coordinate guest room assignments to maximize room revenue and efficiencies based arrival and departure patterns and special requests.

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15. Room Hotel

average Demand
Here's how Room Hotel is used in Front Office Agent jobs:
  • Checked Guest IN/OUT at an 858 room hotel/meeting center inside the world's busiest airport.
  • Greet & register guests in a 750+ room hotel following check in/check out procedures.
  • Operated within the 60-room hotel, coordinating cash draw reconciliations, guest relations, housekeeping services, and engineering department workflow.
  • Delivered professional hospitality in 150-room hotel serving business clients and travelers near regional airport.
  • Administered cash/credit transactions for 180-room hotel.
  • Maintained an inventory of vacancies, reservations, and room assignments in 100+ room hotel.

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16. Dangerous Goods Requirements

average Demand
Here's how Dangerous Goods Requirements is used in Front Office Agent jobs:
  • Follow Dangerous Goods requirements and regulations, SOP, and company s policy.
  • Prepared airline and customs documentation.Followed Dangerous Goods Requirements and Regulations.Comply with other general office duties as assigned.Handle import and export.
  • Follow Dangerous Goods Requirements and Regulations.

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17. Hyatt

average Demand
Here's how Hyatt is used in Front Office Agent jobs:
  • Handled a fast paced environment, with complete turnover of hotel daily in 2 of Hyatt's most profitable locations.
  • Worked with our partners and with other Hyatt hotels and residences to help our loyalty program guests with travel services.
  • Recognized for being a Top Up-Seller, resulting in increased monthly revenues for Hyatt.
  • Train new employees on both Hyatt and Front Office standard operating procedures.
  • Welcomed guests into the 2nd largest Hyatt in the world.
  • Enroll guests into Hyatt's Gold Passport Loyalty Program.

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18. Guest Registration

average Demand
Here's how Guest Registration is used in Front Office Agent jobs:
  • Managed a positive guest registration and payment process while simultaneously communicating hotel services and promotions.
  • Noted capability in conducting guest registration process and communication of hotel's services and promotions.
  • Provide professional and efficient service for guest registration process.
  • Responded promptly to all guest registration, as well, Orange County concierge recommendations and preparations was an ongoing process.
  • Performed countless tasks, although primarily responsible for guest registration, service, and payment.
  • Processed guest registrations, verifying, and collection of payments.
  • Handle guest registration and room assignments, accommodating special request whenever possible.

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19. Property Management

average Demand
Here's how Property Management is used in Front Office Agent jobs:
  • Excelled in building strong relationships with property management and building personnel.
  • Used knowledge of Property Management System, detailed policies and procedures to efficiently check-in and check-out guests.
  • Run the End of Day Procedure and roll the business date on the property management system.
  • Produce daily management reports from the Property Management System for the accounting.
  • Improved property management functionality by submitting key change requests at 2200-room lodging operation.
  • Mastered multiple aspects of hotel operations, including property management systems, inventory, housekeeping, and engineering.

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20. Room Rates

average Demand
Here's how Room Rates is used in Front Office Agent jobs:
  • Greet guests on arrival and provide information regarding availability, room types, room rates.
  • Detailed knowledge of room locations, types of rooms available, and room rates.
  • Audited room rates and billing for entire 1,000 room resort nightly to ensure accuracy.
  • Negotiated room rates directly as night supervisor to reach hotel's sell-out capacity.
  • Welcome and register guest and offer them services and room rates.
  • Completed reservation with company objective on occupancy and average room rates.

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21. Room Availability

average Demand
Here's how Room Availability is used in Front Office Agent jobs:
  • Monitor room availability using Opera/Reserve.
  • Greet and register guests upon check in, monitor room availability using Opera.
  • Trained in monitoring room availability using Opera PMS Systems while fostering strong working relationships with all hotel departments.
  • Print daily hotel departure and room availability reports and distributed to necessary staff for maintenance and check-outs.
  • Greeted guests upon arrival with outstanding and courteous hospitality providing information regarding room availability, accommodation options, rates and amenities.
  • Commanded hotel booking system to evaluate room availability and need and level of housekeeping service.

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22. Telephone Calls

average Demand
Here's how Telephone Calls is used in Front Office Agent jobs:
  • Facilitated daily and future reservations along with handling telephone calls.
  • Mail Clark respond to incoming telephone calls from the general public and State and Local Government offices.
  • Answer customer telephone calls membership accounts* Respond to questions and concerns about facility membership and operations, and escalated calls appropriately.
  • Answered department telephone calls within 3 rings, using appropriate salutations and telephone etiquette to deliver a professional and informative experience.
  • Developed promotional programs to optimize revenue -Managed and created club memberships -Provided optimal customer service.-Answered telephone calls-Inventory
  • Communicate with tenants and/or local authorities during emergency situations, and also answer incoming telephone calls.

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23. Guest Check-Ins

average Demand
Here's how Guest Check-Ins is used in Front Office Agent jobs:
  • Organized, confirmed, processed and conducted guest check-ins and check-outs.
  • Handle guest check-ins/check-out in accordance with hotel credit/cash handling policies in a efficient and friendly manner.
  • Processed guest check-ins and check-outs, assigned rooms Performed cashier related functions
  • Handle guest check-ins and check-outs efficiently; run accurate room status reports and relay information to effected departments/individuals.
  • Gained proficiency in processing guest check-ins/check-outs & confirming reservations/cancellations.
  • Handled guest check-ins/outs efficiently and pleasantly.

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24. Customer Complaints

average Demand
Here's how Customer Complaints is used in Front Office Agent jobs:
  • Managed customer complaints with the goal of the client happiness and satisfaction.
  • Resolved customer complaints and referred to manager, if necessary.
  • Resolved any customer complaints and schedule conflicts.
  • Provide customer service and time management * Resolving customer complaints * Provide quality service to guests * Evaluate effectiveness of housekeeping
  • Maintained a positive work environment between staff by using appropriate conflict management skills and resolved customer complaints.
  • Executed administrative tasks, including email, fax, distributing parcels and updating calendars* Resolved all customer complaints

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25. Concierge Services

average Demand
Here's how Concierge Services is used in Front Office Agent jobs:
  • Monitor concierge services to ensure a high level of guest services.
  • Assisted guests with any concierge services as requested.
  • Provide concierge services to hotel guests
  • Provided concierge services including assisting guests with ground transportation, restaurant reservations and providing other information about the Newport area.
  • Provided concierge services which included reconciling guest concerns, arranging transportation, organizing excursions, and offering English/Creole/French interpretive services.
  • Provide concierge services to our guests, including but not limited to restaurant recommendations, driving/walking directions and in-room accommodations

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26. Room Reservations

average Demand
Here's how Room Reservations is used in Front Office Agent jobs:
  • Organized, confirmed, and conducted all guest check ins/check outs, room reservations, changes and cancellations.
  • Recognized by Management for making the most quantity of room reservations.
  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
  • Assisted in other administrative functions including making room reservations for special events and coordinating logistics and planning for special use activities.
  • Created and confirming room reservations and presenting documentation for collection of payments from departing guests.
  • Booked room reservations for guests and served as an immediate point of contact and customer service representative for reservation-related transactions.

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27. High Volume

average Demand
Here's how High Volume is used in Front Office Agent jobs:
  • Answer and transfer a high volume of calls utilizing computer based switchboards.
  • Maintained all check ins and check outs in a high volume hotel.
  • Worked in high volume situations before and during shows.
  • Run daily package reports for high volume customers.
  • Assist Customers File Paperwork Update Reservations Cashier Make sure work area is clean Answer high volume calls
  • Demonstrated customer demands satisfaction flexibility in a high volume, production environment.

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28. Check-Out Process

average Demand
Here's how Check-Out Process is used in Front Office Agent jobs:
  • Assisted with check-in and check-out process, directing guests to events, and working with all departments.
  • Reviewed accounts and charges with guests during the check-out process.
  • Welcomed guests and managed check-in and check-out processes.
  • Provided personalized quick and efficient service through incorporating cutting edge kiosk technology during the check-in/check-out process to further engage with guest.
  • Assist guests with requests and concierge services during the check-in/check-out process.

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29. Airway Bills

low Demand
Here's how Airway Bills is used in Front Office Agent jobs:
  • Determine method of shipment and prepare airway bills, bills of lading, invoices and other shipping documents.
  • Audit airway bills and accompanying documents and enter into company system.
  • Import and Export, Airway Bills, Data Entry
  • Handle the Asiana cargo account -Data entry -Handling airway bills -Customer Service -Import/Export

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30. Ticket Sales

low Demand
Here's how Ticket Sales is used in Front Office Agent jobs:
  • Demonstrated leadership and organization skills by communicating with coworkers about ticket sales for upcoming shows and seating available.
  • Assisted with various box office initiated promotions to increase ticket sales and revenue.
  • Welcomed and assisted guests with ticket sales for live entertainment shows.
  • Conduct in-person ticket sales at box office locations using ticketing software.
  • Ticket Sales including phone and computer sales and exchanges.
  • Processed will call and face to face ticket sales.
  • Assist customers with ticket sales or will call.
  • Increase ticket sales and upgrades.
  • Balanced ticket sales revenue daily.

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31. Computer System

low Demand
Here's how Computer System is used in Front Office Agent jobs:
  • Updated computer systems to perform financial statements.
  • Input information in computer system from CPR classes and also print cards and send out to instructors.
  • Release flights and check for completion of data transfer between computer systems to the extent possible.
  • Operate airline computer systems to assist customers with questions or problems, including AMS.
  • Assign shipments in relevant computer system in accordance with airline booking and load planning.
  • Worked with various computer systems based on each airline and maintained files.
  • Resolved guests needs; Controlled reservation input utilizing PC computer system.
  • Completed cashier and closing reports in the OPERA computer system.
  • Confirm flight arrangements, enter data into the computer system.
  • Command of Audience View computer system & micros.
  • Use Hilton's OnQ proprietary computer system.
  • Applied multi-tasking skills to completing orders using multiple computer systems simultaneously.
  • Licensed Mystique guest preferences computer system user.
  • Check in and reservation of guests- LMS Computer system Handle guest queries Supervised housekeeping staff to ensure conformity to hotels housekeeping procedure
  • Learned to effectively use industry based computer systems (lightspeed, starguest response).

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32. AAA

low Demand
Here's how AAA is used in Front Office Agent jobs:
  • Aided in creating the perfect check-in check-out procedures that coincided with AAA standards and I Prefer standards of excellence.
  • Responded to guest questions, issues, and concerns while meeting AAA standards.
  • Answered phones with specific professional verbiage - AAA and Mobile rated.

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33. Travel Directions

low Demand
Here's how Travel Directions is used in Front Office Agent jobs:
  • Answer inquiries pertaining to hotel services; shopping, dining, entertainment and travel directions.
  • Answered and directed customer inquiries regarding travel directions, shopping, dining and entertainment recommendations.
  • Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment.
  • Assisted guests by providing travel directions and activity recommendations including shopping, dining, and entertainment.
  • Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment.
  • Answered inquires pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

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34. Efficient Service

low Demand
Here's how Efficient Service is used in Front Office Agent jobs:
  • Focused on efficient service and making memorable experiences by providing a professional environment.
  • Checked guests in and out in a timely and professional manner ensuring quality and efficient service during the third shift.
  • Provide guests fast, friendly and efficient service while showing superior ability to multitask and prioritize.

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35. Record Sheets

low Demand
Here's how Record Sheets is used in Front Office Agent jobs:
  • Processed, compiled, and checked daily record sheets, receipts and internal hotel billing.
  • Used hotel management software and manual systems to compile and check daily record sheets.
  • Checked daily record sheets, vouchers, and gift shop inventory.
  • Used Profit Manager to compile daily record sheets.
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.
  • Performed accounting responsibilities -compiled daily record sheets, Customer receipts and vouchers-balanced cash register.

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36. Local Attractions

low Demand
Here's how Local Attractions is used in Front Office Agent jobs:
  • Responded to guest inquires and requests regarding hotel services, reservations, local attractions, and directions.
  • Provided information to guest about local attractions, restaurants and other happenings in the town.
  • Sell current guest on dinning options available within the hotel, and local attractions.
  • Greet and register guests-Perform night audit functions for daily hotel operations-Provide guests with information regarding local attractions
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

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37. TSA

low Demand
Here's how TSA is used in Front Office Agent jobs:
  • Prepared Airline and U.S Customs/TSA documentation.
  • Follow all TSA policies and regulations.

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38. Financial Transactions

low Demand
Here's how Financial Transactions is used in Front Office Agent jobs:
  • Do financial transactions pertaining to flight arrangements.
  • Operated web-based programs to enter, retrieve, and update information, as well as completing sales and financial transactions.
  • Greet and assist guests checking in and out, handle reservations, financial transactions, and answering the telephone.
  • Performed audits to reconcile previous day's financial transactions.
  • Handle phone calls, reservations, respond e-mails, financial transactions/ records and ensuring customers' satisfaction and comfort.
  • Collected and processed all financial transactions, including processing credit card transactions in accordance with company policies and procedures.

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39. Room Charges

low Demand
Here's how Room Charges is used in Front Office Agent jobs:
  • Processed all payment types such as room charges, cash, checks, debit, or credit and accurately secured bank.
  • Process all payment types such as room charges, cash, checks, debit, credit cards, foreign monetary exchange.
  • FRONT OFFICE AGENT: Processed guest payments for room charges, food and beverage charges and phone charges.
  • Processed and worked on all payments types such as room charges, cash, checks, debit and credit transactions.
  • Run a cash report and verified/balance cash registers, safe drop and room charges on cash and credit cards.
  • Posted room charges and room taxes to guest accounts including guest transactions not posted during the day by the front desk.

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40. Hotel Reservations

low Demand
Here's how Hotel Reservations is used in Front Office Agent jobs:
  • Provided travel agents and guest with confirmation of hotel reservations, by sending confirmations via email or fax.
  • Answered phones, took hotel reservations and served as a concierge.
  • Maintain hotel reservations, register arriving guest and assign rooms according to reservation specifications.
  • Booked transportation and hotel reservations, using computer terminal and telephone.
  • Provided customers with information regarding hotel reservations or membership account.
  • Resolve issues with hotel reservations and accommodations upon arrival/departure.

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41. Special Events

low Demand
Here's how Special Events is used in Front Office Agent jobs:
  • Conducted hotel tours for potential guests and corporate accounts to assess needs and preferences for special events.
  • Provide information regarding the special events * Collect payments * Ensure Guest's Satisfaction
  • Coordinate special events/VIP assigned meeting rooms.
  • Ticket sales to attendees Docent for special events Assisted manager in closing duties as needed
  • Coordinated with staff members in organizing special events and outings to meet customer specifications.
  • Conducted guest registration, Participated in hotel special events

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42. Customs Documentation

low Demand
Here's how Customs Documentation is used in Front Office Agent jobs:
  • Prepare airline and customs documentation.
  • Prepared airline and US Customs documentation, complying with SOP and company policies.

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43. Proper Compliance

low Demand
Here's how Proper Compliance is used in Front Office Agent jobs:
  • Ensured proper compliance with local and international laws and regulations were implemented.
  • Assure proper compliance with local and international laws and regulations.

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44. Hotel Policies

low Demand
Here's how Hotel Policies is used in Front Office Agent jobs:
  • Identified the needs of each guest and provided relevant information regarding hotel policies, services, and amenities.
  • Answer inquiries pertaining to hotel policies and services; resolving guest complaints.
  • Provide knowledge of the general area and hotel policies.
  • Ensured compliance of all hotel policies and procedures.
  • Provide information about hotel policies, services and amenities Responding to requests from guest' for assistance.
  • Provided thorough supervision for day-to-day operations of facility in accordance with brand standards and hotel policies.

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45. Sure Paperwork

low Demand
Here's how Sure Paperwork is used in Front Office Agent jobs:
  • Make sure paperwork related to the cargo is correct before release.
  • Make sure paperwork is prepared timely and accurately.

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46. Seat Guests

low Demand
Here's how Seat Guests is used in Front Office Agent jobs:
  • Seat guests based on guest preferences and balancing of customer flow in service stations.
  • Greet and seat guests, and present menus and wine lists.
  • Greet and seat guests and always invite them back.
  • Seat guests accordingly and sufficiently.
  • Seat guests in restaurant; take appetizer and cocktail orders, as well as entr e orders.
  • Seat guests, serve donuts and Make coffees of all types.

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47. Show Tickets

low Demand
Here's how Show Tickets is used in Front Office Agent jobs:
  • Organized outside reservations for guests: ranging from restaurants, show tickets, bicycle rentals, and boat tours.
  • Generated revenue by selling and issuing show tickets directly to guests at the Box Office and via telephone.
  • Book show tickets for guest and collecting the correct form of payment.

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48. Manual System

low Demand
Here's how Manual System is used in Front Office Agent jobs:
  • Assisted in transferring hotel operations from a manual system to a computerized one.

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20 Most Common Skill for a Front Office Agent

Guest Satisfaction24.8%
Front Desk18%
Assigns Rooms10.6%
Credit Card Transactions5.2%
Customer Service5%
Night Audit4.2%
Phone Calls3.8%
Office Agent3.4%

Typical Skill-Sets Required For A Front Office Agent

RankSkillPercentage of ResumesPercentage
1
1
Guest Satisfaction
Guest Satisfaction
20.5%
20.5%
2
2
Front Desk
Front Desk
14.9%
14.9%
3
3
Assigns Rooms
Assigns Rooms
8.8%
8.8%
4
4
Credit Card Transactions
Credit Card Transactions
4.3%
4.3%
5
5
Customer Service
Customer Service
4.1%
4.1%
6
6
Night Audit
Night Audit
3.4%
3.4%
7
7
Phone Calls
Phone Calls
3.1%
3.1%
8
8
Office Agent
Office Agent
2.8%
2.8%
9
9
Data Entry
Data Entry
2.7%
2.7%
10
10
Guest Accounts
Guest Accounts
2.5%
2.5%
11
11
VIP
VIP
2.4%
2.4%
12
12
PBX
PBX
2.3%
2.3%
13
13
Daily Operations
Daily Operations
2%
2%
14
14
Special Requests
Special Requests
1.5%
1.5%
15
15
Room Hotel
Room Hotel
1.3%
1.3%
16
16
Dangerous Goods Requirements
Dangerous Goods Requirements
1.3%
1.3%
17
17
Hyatt
Hyatt
1.3%
1.3%
18
18
Guest Registration
Guest Registration
1.3%
1.3%
19
19
Property Management
Property Management
1.2%
1.2%
20
20
Room Rates
Room Rates
1%
1%
21
21
Room Availability
Room Availability
1%
1%
22
22
Telephone Calls
Telephone Calls
0.9%
0.9%
23
23
Guest Check-Ins
Guest Check-Ins
0.9%
0.9%
24
24
Customer Complaints
Customer Complaints
0.8%
0.8%
25
25
Concierge Services
Concierge Services
0.8%
0.8%
26
26
Room Reservations
Room Reservations
0.8%
0.8%
27
27
High Volume
High Volume
0.7%
0.7%
28
28
Check-Out Process
Check-Out Process
0.7%
0.7%
29
29
Airway Bills
Airway Bills
0.7%
0.7%
30
30
Ticket Sales
Ticket Sales
0.7%
0.7%
31
31
Computer System
Computer System
0.6%
0.6%
32
32
AAA
AAA
0.6%
0.6%
33
33
Travel Directions
Travel Directions
0.6%
0.6%
34
34
Efficient Service
Efficient Service
0.6%
0.6%
35
35
Record Sheets
Record Sheets
0.6%
0.6%
36
36
Local Attractions
Local Attractions
0.6%
0.6%
37
37
TSA
TSA
0.5%
0.5%
38
38
Financial Transactions
Financial Transactions
0.5%
0.5%
39
39
Room Charges
Room Charges
0.5%
0.5%
40
40
Hotel Reservations
Hotel Reservations
0.5%
0.5%
41
41
Special Events
Special Events
0.5%
0.5%
42
42
Customs Documentation
Customs Documentation
0.5%
0.5%
43
43
Proper Compliance
Proper Compliance
0.5%
0.5%
44
44
Hotel Policies
Hotel Policies
0.5%
0.5%
45
45
Sure Paperwork
Sure Paperwork
0.5%
0.5%
46
46
Seat Guests
Seat Guests
0.5%
0.5%
47
47
Show Tickets
Show Tickets
0.5%
0.5%
48
48
Manual System
Manual System
0.4%
0.4%

27,563 Front Office Agent Jobs

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