Front office assistants operate in various office locations, from hospital clinics to multinational businesses, conducting day-to-day routine duties. They make and confirm arrangements, return phone calls, and greet guests. They could even be asked to answer simple questions and sort mail.

They typically report to managers and assist with administrative functions. Answering, monitoring, and routing phone calls are all part of their work. They even plan appointments and meetings and confirm them when approved. Additionally, they greet and support tourists competently and politely.

Front office assistants should have formal qualifications in office administration, secretarial work, or related training. More than two years of experience in a similar position is required as well.

A helpful qualification in this position is being able to answer and screen calls alongside scheduling appointments. Your ability to maintain a professional appearance while adhering to business etiquette is always a priority to your employer. Generally, these professionals earn about $38,000 a year.

What Does a Front Office Assistant Do

There are certain skills that many front office assistants have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, detail oriented and organizational skills.

Learn more about what a Front Office Assistant does

How To Become a Front Office Assistant

If you're interested in becoming a front office assistant, one of the first things to consider is how much education you need. We've determined that 24.2% of front office assistants have a bachelor's degree. In terms of higher education levels, we found that 2.5% of front office assistants have master's degrees. Even though some front office assistants have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Front Office Assistant

Front Office Assistant Career Paths

Average Salary for a Front Office Assistant

Front Office Assistants in America make an average salary of $32,913 per year or $16 per hour. The top 10 percent makes over $40,000 per year, while the bottom 10 percent under $26,000 per year.
Average Front Office Assistant Salary
$32,913 Yearly
$15.82 hourly

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Roles and Types of Front Office Assistant

The role of a front office assistant includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general front office assistant responsibilities:

  • Our business is both high-touch and high-tech! We’re high-touch because we deliver an exceptional level of patient care
  • Professionally answer incoming calls and direct to appropriate party within the company. Screen management calls based on the criteria set by each department manager. Record phone messages
  • Answers incoming telephone calls, determines purpose of callers,

There are several types of front office assistant, including:

Office Administrator

Role:

As office administrator, you've got to lay down the law for your team. Sure, no one likes a tough boss, but they need to know what goals they're aiming for, and that's where you come in. You'll need to divide and conquer on some tasks, so the team doesn't feel overwhelmed.

The biggest, and probably toughest, part of your job is making sure your team is consistantly performing. You have to find a nice balance for employees so they don't get burned out on work, while also making sure they're not playing Solitaire on their computer.

Office administrators typically work somewhere between 35-40 hours a week. Generally, they won't work more than that. This means you might get to go home a little early some days. Our fingers are crossed that you get off a little early on Friday, so you can kickstart your weekend on a high note.

  • Average Salary: $37,423
  • Degree: Bachelor's Degree

Office Clerk

Role:

An Office Clerk works in an office and carries out administrative tasks. Working under the supervision of secretaries or executive assistants, office clerks prepare documents and sort mail, file and update company records, schedule meetings, answer phones, greet clients and make sure office supplies are in stock at all times.

You might be asked to make travel arrangements or book venues, take minutes at meetings, and maybe even do some basic bookkeeping tasks. Using photocopy machines and printers and being familiar with basic computer software, such as word processors or spreadsheets, will also be required.

If you want to be an efficient office clerk, you need to be diligent, reliable, and hard-working. You must be perceptive and easy to talk to, and experience with office equipment and procedures is always helpful.
  • Average Salary: $30,927
  • Degree: Bachelor's Degree

Front Office Coordinator

Role:

Front office coordinators are responsible for providing outstanding customer service to customers and potential clients. You are to welcome guests and customers, direct them to the appropriate office or person, and answer all phone calls. You will also be tasked with providing accurate answers or information to customers, keeping records of expenses, and supervising the lower-level front office staff. Furthermore, you will be required to perform some security services or duties such as checking visitors' identification cards or employee badges. You must also ensure restricted departments are only accessed by permitted employees or customers.

You need a bachelor's degree in business or a related field to land a job as a front office coordinator. Also, you must possess strong verbal and written communication, organization, and time-management skills. Front office coordinators earn $30,729 on average annually or $14.77 hourly.

  • Average Salary: $32,844
  • Degree: Bachelor's Degree

States With The Most Front Office Assistant Jobs

Mouse over a state to see the number of active front office assistant jobs in each state. The darker areas on the map show where front office assistants earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Front Office Assistant Jobs By State

RankStateNumber of JobsAverage Salary
1California6,459$36,416
2Texas5,089$31,208
3Florida5,052$30,523
4New York3,611$33,357
5Pennsylvania3,224$34,918
6Ohio2,920$32,381
7Illinois2,557$32,252
8Massachusetts2,487$37,559
9North Carolina2,235$31,617
10Michigan2,195$30,134
11Georgia2,174$30,315
12New Jersey2,099$32,589
13Indiana1,760$31,655
14Washington1,735$36,124
15Virginia1,708$30,935
16Arizona1,667$32,899
17Tennessee1,559$28,222
18Minnesota1,519$34,483
19Maryland1,453$32,924
20Wisconsin1,377$30,265
21Colorado1,374$36,948
22Missouri1,363$30,991
23South Carolina1,096$27,143
24Oregon1,088$35,786
25Connecticut1,002$39,981
26Kentucky879$30,864
27Utah852$30,031
28Iowa832$31,551
29Alabama811$23,791
30Oklahoma735$26,307
31Louisiana721$25,331
32Kansas625$25,569
33Arkansas505$30,636
34Nevada491$34,883
35Nebraska475$28,504
36Maine460$35,851
37New Mexico430$22,395
38New Hampshire410$36,055
39Mississippi379$28,360
40Idaho331$29,461
41West Virginia307$28,814
42Montana304$31,067
43Rhode Island266$38,621
44Alaska250$33,613
45South Dakota199$28,161
46Delaware194$31,782
47Hawaii176$35,937
48North Dakota162$33,940
49Vermont123$37,142
50Wyoming108$32,983

Front Office Assistant Education

Front Office Assistant Majors

15.9 %

Front Office Assistant Degrees

Bachelors

24.2 %

Associate

24.0 %

High School Diploma

17.3 %

Top Colleges for Front Office Assistants

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition

$55,584

Enrollment

10,764

Admissions
Most Popular Majors
Education
Biology
Business
Nursing
Health Care Administration

2. University of Virginia

Charlottesville, VA • Private

In-State Tuition

$17,653

Enrollment

16,405

Admissions
Most Popular Majors
Liberal Arts
Education
Biology
Business
Nursing

3. New York University

New York, NY • Private

In-State Tuition

$51,828

Enrollment

26,339

Admissions
Most Popular Majors
Liberal Arts
Business
Biology
Education
Nursing

4. Maria College of Albany

Albany, NY • Private

In-State Tuition

$15,140

Enrollment

876

Admissions
Most Popular Majors
Nursing
Medical Assisting Services
Liberal Arts
Nursing Assistants
Psychology

5. Northwestern University

Evanston, IL • Private

In-State Tuition

$54,568

Enrollment

8,451

Admissions
Most Popular Majors
Biology
Business
Liberal Arts
Communication
Psychology

6. Howard University

Washington, DC • Private

In-State Tuition

$26,756

Enrollment

6,166

Admissions
Most Popular Majors
Biology
Psychology
Business
Nursing
Education

7. Stanford University

Stanford, CA • Private

In-State Tuition

$51,354

Enrollment

7,083

Admissions
Most Popular Majors
Business
Biology
Education
English
Communication

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition

$3,926

Enrollment

9,835

Admissions
Most Popular Majors
Education
Nursing
Business
Biology
Elementary Education

9. Duke University

Durham, NC • Private

In-State Tuition

$55,695

Enrollment

6,596

Admissions
Most Popular Majors
Business
Biology
Nursing
Psychology
Medical Technician

10. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition

$7,309

Enrollment

9,142

Admissions
Most Popular Majors
Liberal Arts
Business
Education
Biology
Psychology

Top Skills For a Front Office Assistant

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 21.1% of front office assistants listed patients on their resume, but soft skills such as customer-service skills and detail oriented are important as well.

Choose From 10+ Customizable Front Office Assistant Resume templates

Zippia allows you to choose from different easy-to-use Front Office Assistant templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Front Office Assistant resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Front Office Assistant Resume
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Front Office Assistant Demographics

Front Office Assistant Gender Distribution

Female
Female
90%
Male
Male
10%

After extensive research and analysis, Zippia's data science team found that:

  • Among front office assistants, 90.3% of them are women, while 9.7% are men.

  • The most common race/ethnicity among front office assistants is White, which makes up 53.3% of all front office assistants.

  • The most common foreign language among front office assistants is Spanish at 78.0%.

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Best States For a Front Office Assistant

Some places are better than others when it comes to starting a career as a front office assistant. The best states for people in this position are Connecticut, Rhode Island, Massachusetts, and Vermont. Front office assistants make the most in Connecticut with an average salary of $39,981. Whereas in Rhode Island and Massachusetts, they would average $38,621 and $37,559, respectively. While front office assistants would only make an average of $37,142 in Vermont, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Connecticut

Total Front Office Assistant Jobs: 1,002
Highest 10% Earn:
$52,000
Location Quotient:
1.23

2. Maine

Total Front Office Assistant Jobs: 460
Highest 10% Earn:
$45,000
Location Quotient:
1.41

3. Massachusetts

Total Front Office Assistant Jobs: 2,487
Highest 10% Earn:
$48,000
Location Quotient:
1.1
Full List Of Best States For Front Office Assistants

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Top Front Office Assistant Employers

Most Common Employers For Front Office Assistant

RankCompanyAverage SalaryHourly RateJob Openings
1Concentra$35,910$17.2643
2Children's Medical Center$35,555$17.0913
3GI Associates$34,428$16.5517
4Orlando Health$33,939$16.3239
5Women's Care$33,729$16.2225
6Foot and Ankle Specialists of the Mid-Atlantic$33,682$16.1930
7Lexington Medical Center$33,329$16.0214
8Planned Parenthood$33,201$15.9620
9Hoag$33,194$15.9617
10Piedmont Healthcare$33,021$15.8824

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