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Become A Front Office Assistant

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Working As A Front Office Assistant

  • Interacting With Computers
  • Getting Information
  • Performing Administrative Activities
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Mostly Sitting

  • Repetitive

  • $33,910

    Average Salary

What Does A Front Office Assistant Do At Medexpress Urgent Care

* Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, Friendly.
* Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
* Through genuine and positive communication, makes each customer feel informed, understood, and special.
* An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
* Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
* Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
* Adherence to standards of business conduct and compliance.
* Principal Duties and Responsibilities:
* Welcome all MedExpress patients and visitors by greeting them in person, answering inquiries and directs them through the registration process.
* Utilizing a multi-line phone system, fax machine, printer, copier, and scanner to process patients through the MedExpress process.
* Registering patients, verifying insurance eligibility, and collecting payments through various software systems.
* Collect all insurance information, verify patient demographics, process payments, post patient balances and complete phone sheets.
* Maintain a neat and clean work environment and professional appearance and adherence to relevant health and safety procedures.
* Answering Multi
* Phone Lines, Filing, Faxing, Scanning Documentation And Completing Daily Patient Callbacks.
* Discharge Patients, Assist Office And Clinical Staff And Close Office At End Of Night

What Does A Front Office Assistant Do At Dekalb Medical

* Greets patients and visitors in a prompt, courteous and professional manner.
* Maintains accurate patient information in all charts and the computer system by updating patient demographic information.
* Coordinates referrals, including STAT referrals (if applicable).
* Efficiently answers phones and takes accurate, detailed and timely messages.
* Collects copays, deductibles and other out-of-pocket amounts at time of visit.
* Issue receipts as appropriate.
* Notifies clinical area of any patient call informing the practice of a delay in their arrival.
* Verifies insurance eligibility and benefits and coordinates insurance authorizations.
* Places appointment reminder calls.
* Orders and maintains office supplies as directed by Manager
* Scans and files various paperwork and reports.
* Participates in continuous quality improvement activities and teams.
* Responsible for maintaining scheduling reports, cash logs, up front collection reconcilliation.
* Provides care to site specific patient age groups.
* Assists provider with clinical duties including examination preparation, documentation, obtaining vital signs, injections, venipuncture, lab tests, EKG’s, x-rays (as applicable) and other necessary tests and procedures as instructed.
* Document properly in EHR required data elements related to patient safety including injection documentation (lot number, expiration date)
* Assists with other back office duties such as scanning, filing, prescription refills, delivery of specimens, patient referrals, pre-authorizations and stocking exam rooms.
* Communicates with the patient as directed by the provider.
* Assists with procedures including, but not limited to, instrument set-up, patient set-up, instrument sterilization and patient assistance.
* Required to travel throughout the Atlanta area.
* Participates in continuous quality improvement teams and activities.
* Participates in supporting the organization’s vision, mission and values and adheres to DeKalb Medical Standards of Behavior
* Performs other duties as assigned to meet the goals and objectives of DeKalb Medical.
* MA

What Does A Front Office Assistant Do At U.S. Physical Therapy and OPR Management Services, Inc.

* Post payments daily
* Bill, upload and correct claims in clearinghouse
* Status unpaid claims and patient accounts
* Balance and complete daily deposit
* Process Refunds
* Process payroll
* Complete and compile statistical reports
* Manage other team members – reception team and billing team
* Process clinic bills for payment

What Does A Front Office Assistant Do At Tenet Healthcare

* Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
* Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
* Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.
* Assists in the assessment of patient needs and health plan by taking vital signs, history, medication listing, assessing visual acuity and determining chief complaint.
* Assesses patients’ physical and mental status.
* Completes all necessary documentation in the patient’s medical record in accordance with practice’s charting policy.
* Prepares equipment and assists physicians with medical treatments, exams and medical procedures
* Administers prescribed oral medications and gives intramuscular and subcutaneous and intradermal injections.
* Performs venipunctures, CLIA
* Waived and non
* CLIA Waived lab testing.
* Maintains a clean, orderly and safe environment for patients and visitors.
* This includes cleaning, sterilizing, and storing instruments in accordance with practice policies.
* Stocks rooms in preparation for the daily work schedule.
* Takes inventory of medical and exam room supplies.
* Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infectious body fluids, chemical disinfectants, radiation, and other hazardous substances.
* Arranges for specialized consultations and appointments for testing as ordered by the physicians.
* Notifies appropriate insurance personnel to pre-certify surgeries or tests ordered by the physician or other health care provider, which require pre-certification by the insurance company.
* Answering office phones, assisting front desk in scheduling appointments and directing calls appropriately.
* Assists in checking out patients and assists them with referral processing and scheduling process
* Assist in other functions of the physician practice as needed

What Does A Front Office Assistant Do At University of Pittsburgh

answer/return phone calls concerning issues/problems with Handshake

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How To Become A Front Office Assistant

High school graduates who have experience using computer software applications, such as word processing and spreadsheets, usually qualify for entry-level positions. Although most secretaries learn their job in several weeks, many legal and medical secretaries require additional training to learn industry-specific terminology. Executive secretaries usually need several years of related work experience.


High school graduates can take courses in word processing and office procedures at technical schools or community colleges. Some temporary placement agencies also provide training in word processing, spreadsheet, and database software.

Some medical and legal secretaries learn industry-specific terminology and practices by attending courses offered at community colleges or technical schools. For executive secretary positions, employers increasingly prefer to hire those who have taken some college courses or have a bachelor’s degree.


Secretaries and administrative assistants typically learn their skills through short-term on-the-job training, usually lasting a few weeks. During this time they learn about administrative procedures, including how to prepare documents. Medical and legal secretaries’ training may last several months as they learn industry-specific terminology and practices.

Work Experience in a Related Occupation

Executive secretaries can gain experience by working in administrative positions that have less challenging responsibilities. Many secretaries and administrative assistants advance to higher level administrative positions.

Licenses, Certifications, and Registrations

Although not required, certification can demonstrate competency to employers.

The International Association of Administrative Professionals offers the Certified Administrative Professional (CAP) certification. Candidates must have a minimum of 2 to 4 years of administrative work experience, depending on their level of education, and pass an examination.

Legal secretaries have several certification options. For example, those with 1 year of general office experience, or who have completed an approved training course, can acquire the Accredited Legal Professional (ALP) certification through a testing process administered by NALS (previously known as National Association of Legal Secretaries). NALS also offers the Professional Legal Secretary (PLS) certification, considered to be an advanced certification for legal support professionals.

The Certified Legal Secretary Specialist (CLSS) certification is conferred by Legal Secretaries International in areas such as intellectual property, criminal law, civil litigation, probate, and business law. Candidates typically need to have 5 years of legal experience and pass an examination to become certified.


Secretaries and administrative assistants generally advance to other administrative positions with more responsibilities, such as office supervisor, office manager, or executive secretary.

With additional training, many legal secretaries become paralegals or legal assistants.

Important Qualities

Integrity. Many secretaries and administrative assistants are trusted to handle sensitive information. For example, medical secretaries collect patient data that is required, by law, to be kept confidential in order to protect patient privacy.

Interpersonal skills. Secretaries and administrative assistants interact with clients, customers, or staff. They should communicate effectively and be courteous when interacting with others to create a positive work environment and client experience.

Organizational skills. Secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently.

Writing skills. Secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers. Therefore, they must have good grammar, ensure accuracy, and maintain a professional tone.

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Front Office Assistant jobs

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Front Office Assistant Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Arabic

  • Portuguese

  • Japanese

  • Italian

  • German

  • Hindi

  • Chinese

  • Mandarin

  • Russian

  • Tagalog

  • Urdu

  • Polish

  • Vietnamese

  • Korean

  • Carrier

  • Swedish

  • Samoan

  • Armenian

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Front Office Assistant

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Front Office Assistant Education

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Top Skills for A Front Office Assistant


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Top Front Office Assistant Skills

  1. Front Office
  2. Appointment Scheduling
  3. Electronic Medical Records
You can check out examples of real life uses of top skills on resumes here:
  • Bank deposits, filing, signing up customers for storage units, helping out in any capacity of front office.
  • Provided appointment scheduling including all clerical functions.
  • Reviewed electronic medical records and verified patients contact information was current in electronic medical record.
  • Trained and monitored cashier performance and customer service Selected to train and support new team members.
  • Obtain and process new patient referrals.

Top Front Office Assistant Employers

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Front Office Assistant Videos

Career Advice on becoming a Front Office Manager by Daniella W (Full Version)