Front office assistant job description

The Front Office Assistant, under the general direction of the Practice Manager or Practice Administrator, is responsible for greeting patients and visitors, maintaining appropriate patient flow, answering phones in a timely manner, scheduling appointments, and providing exceptional customer services.
Key Responsibilities


Greets and assists all patients and visitors upon arrival in the clinic. Initiates and facilitates patient and visitor flow within the clinic. Collects demographic, insurance, and medical information from patient. Ensures all appropriate patient forms are complete and accurate. Accurately schedules follow-up appointments as needed. Answer incoming calls in a timely and professional manner. Route calls and takes messages as appropriate. Organize and scans incoming patient medical records information into correct patient EMR. Assists with arranging for any lab or other diagnostic/clinical tests or treatments prescribed by the physician during the patient examination Assist with billing, accounting, and collections, including ordering supplies and maintaining inventory. Sorts and routes incoming mail and faxes. Follows through with the patient or their physician offices on outstanding documentation needed to finalize the patient's chart. Implements directions from the physicians and nursing staff. All other duties as assigned.


Minimum Requirements


High School graduate or equivalent Graduate of a Medical Assistant / Medical Office Specialist program preferred One-year experience in a medical office setting highly preferred.

Steward Health Care is the largest private, for-profit health care network in the United States. The company is owned and led by a management team of Steward physicians. Headquartered in Dallas, Texas, Steward employs more than 40,000 health care professionals and operates 35 hospitals across the United States and in the countries of Malta and Colombia which regularly receive top awards for quality and safety. The Steward network includes multiple urgent care centers and skilled nursing facilities, substantial behavioral health services, more than 7,000 beds under management, and approximately 2.2 million full risk covered lives through the company's managed care and health insurance services.

The Steward Health Care Network includes more than 5,000 physicians across 800 communities who help to provide more than 12 million patient encounters annually. Steward Medical Group, the company's employed physician group, provides more than six million patient encounters per year. The Steward Hospital Group operates hospitals in Malta, Colombia and nine states across the U.S., including Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah. For more information, visit www.steward.org.


Additional Information


Steward Medical Group is taking additional necessary preparations to ensure patients can receive compassionate care in safe, carefully managed environment - with confidence and without fear.

Our Safe and Ready program consists of a rigorous [three-point] standard ensuring patient safety, confidence and convenience.

Any COVID-19 related care takes place in designated areas away from other patients and their families. A stringent cleaning policy has been implemented throughout our facilities. A strictly controlled visitor and mask policy is required for patient and colleague safety.

Performs a variety of front office duties for the medical practice. Greet and assist all patients and visitors. Secure accurate insurance and demographic information from the patient to be entered into computer system. Answer and route incoming telephone calls as needed. Must be familiar with insurance rules and billing practices in order to assist patients with questions. Assist with patient check out and scheduling of any ordered diagnostic procedures or future appointments. Perform medical records duties such as filing, scanning and send outs as required.
Requirements
:


Education:
High school graduate or GED equivalent required.


B.Experience:
Minimum of 1 year front office and/or medical records experience in physician office or similar setting required.


C.Special Qualifications:
Must be able to use a computer and be familiar with Medical Office programs including EMR systems.Basic knowledge of Microsoft Office and internet applications required.Basic knowledge of medical terminology required . Must possess excellent interpersonal and customer service skills.


Knowledge/Mental Application:
Requires a detailed working knowledge of modern administrative practices and procedures.Must be knowledgeable of system and department policies and be familiar with the interaction of other departments and physician offices for referral purposes. Must have strong working knowledge of computer operations as they relate to the department.Must have the ability to learn Meditech, and applicable practice EMR system.Must exercise an extremely high degree of initiative and judgment in carrying out assigned responsibilities.Must maintain professionalism and confidentiality with all patient relations.


Our Commitment to Diversity and Inclusion


Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Peregrine Team is hiring a Front Office Assistant III for the top healthcare facility in Orange County, CA! This position is a full-time, contract-to-hire role with great benefits and competitive pay.

Perform a variety of clerical duties and front office operations in support of the patient care activities, ensuring even patient flow and continuous communication within the Infusion Center, referring physician offices, and organizational staff.

Acts as a resource and provides guidance to new employees, offering assistance and direction to less experienced team members.

Aids in maintaining appropriate supply levels of printed materials for the Infusion Center, replenishing stock as needed. Maintains appropriate supply levels of forms required for clinical use.

Registers patients, creates appointments on the EPIC schedule, placing calls to patients who need appointment notification or reminders, including time, date and address/directions for the Infusion Center.

Schedules new patients and obtains all required documentation needed for treatment. Interfaces with Clinical Trials Department to schedule research patients and followup appointments.
Prints and distributes daily Nursing schedules. Scans documents into EPIC to provide a complete medical record. Organizes necessary documentation from multiple sources, collates documents and interfaces with HIMS Department to compile complete Oncology documentation into EPIC. Respond appropriately to inquiries and complaints. Can troubleshoot and problem solve independently as situations occur. Completes patient pre admission information prior to day of treatment. Refers to support service as requested by Nursing. Closes charts in Affinity System ensuring that process is done in a timely manner. Assures all patient charges are collected at end of day. Scans physician, nursing and Infusion therapy documents into EPIC System to provide a complete medical record. Performs other duties as assigned.



Qualifications:


High School Diploma or equivalent Minimum two (2) years medical front office experience, preferably within an acute healthcare system environment. Basic keyboarding skills at 35 WPM. Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel. Excellent communication skills; customer focused; excellent attention to detail; able to prioritize tasks and meet deadlines; strong interpersonal skills; able to work in a team environment. Proven ability to interface with all customer levels (physicians, Organizational staff, insurance companies, patients and family members). Working knowledge of medical terminology, plus full understanding of medical insurance procedures.