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Front office assistant skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Allison White,
Allison White
Front office assistant example skills
Below we've compiled a list of the most critical front office assistant skills. We ranked the top skills for front office assistants based on the percentage of resumes they appeared on. For example, 21.1% of front office assistant resumes contained patients as a skill. Continue reading to find out what skills a front office assistant needs to be successful in the workplace.

15 front office assistant skills for your resume and career

1. Patients

Here's how front office assistants use patients:
  • Responded appropriately to the physical emotional and developmental need of addiction recovery patients.
  • Transcribed for doctor during patient visits and provided patients with education materials.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front office assistants use customer service:
  • Provided customer service and dispensed patient medication as ordered by on-duty doctor; verifying requests against orders and insurance.
  • Recognized opportunities and ask appropriate needs-based questions to provide extraordinary customer service in order to create patient loyalty.

3. Excellent Interpersonal

Here's how front office assistants use excellent interpersonal:
  • Demonstrated excellent interpersonal skills when interacting with patients.
  • Maintained excellent interpersonal, project coordination, and vendor management skills.

4. Patient Demographics

Patient demographics carry basic information about a patient admitted to a healthcare facility. These demographics help in patient identification and allow the hospital management to categorize the information. This characterization helps in making the process of statistical analysis easy. Patient demographics normally include; date of birth, gender, ethnicity, sex, address, contact information, and medical history.

Here's how front office assistants use patient demographics:
  • Assured completion and accuracy of all patient demographics relating to procedural preparation and educational information relating to outpatients' procedures.
  • Front Office Receptionist: Responsible for registering and updating patient demographics using Electronic Medical Records through Mac Practice software.

5. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how front office assistants use patient care:
  • Use decontamination and sterilization techniques on non-critical medical supplies and equipment used in any setting where patient care is provided.
  • Thrived within busy, high-volume environment requiring the ability to prioritize and provide exceptional patient care.

6. Front Desk

Here's how front office assistants use front desk:
  • Front Desk Administrative- Verification and Eligibility of Benefits and Co pays.
  • Provided administrative and front desk reception support within busy office.

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7. Process Payments

Here's how front office assistants use process payments:
  • Process payments following established procedures.
  • Copy and file paperwork, request insurance benefits, receive and process payments, schedule appointments, assist oral surgery procedures

8. Check-In

Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.

Here's how front office assistants use check-in:
  • Coordinated with convention planners to ensure a quality experience for their attendees including check-in and ticket distribution.
  • Performed patient eligibility screening, distribution of prescriptions, patient check-in, data filing and patient scheduling

9. HIPAA

Here's how front office assistants use hipaa:
  • Ensured compliance with HIPAA and OSHA regulations to improve customer relations and promote favorable patient/physician interactions.
  • Protect patient confidentiality by making sure protected health information is secured according to HIPAA guidelines.

10. Insurance Verification

Here's how front office assistants use insurance verification:
  • Assisted with general office functions, provided telephone support, investigated and resolved billing and insurance verification problems.
  • Set up insurance verification system and working outstanding claim, attached required information to ensure timely payment.

11. OSHA

Here's how front office assistants use osha:
  • Attended continuing education courses including OSHA regulations.
  • Maintained inspection ready OSHA Occupational Chemical Database.

12. Work Ethic

Here's how front office assistants use work ethic:
  • Recognized for showing positive attitude and great work ethic.
  • Assist customer with applications for financial assistance Multitask in a fast pace environment while maintaining a positive work ethic

13. Appointment Scheduling

Here's how front office assistants use appointment scheduling:
  • Steered patient registration, follow-up appointment scheduling and verification of coverage.
  • Demonstrated appointment scheduling, and storage of patients charts electronically.

14. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how front office assistants use office procedures:
  • Performed routine office procedures including monitoring of incoming and outgoing mail.
  • Verified benefits and approvals for all in-office procedures.

15. Compassion

Here's how front office assistants use compassion:
  • Demonstrated high standards of performance, including teamwork, communication and compassion.
  • Explain procedures to ensure safety and comfort while showing compassion.
top-skills

What skills help Front Office Assistants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all front office assistants possess?

Allison White

Associate Professor, Ohio University

Employers have told me repeatedly that soft skills are often the most important. They will ask for my reference after I've gotten to know a student and been able to identify their communication, problem-solving, and interpersonal skills. They want someone to take the initiative yet know when to ask questions. Customer service skills and confidentiality were also voiced by our internship supervisors. Verbal and non-verbal communication is a must. The applicant must be able to write well!!

What hard/technical skills are most important for front office assistants?

Allison White

Associate Professor, Ohio University

In addition to production software skills, including MS Outlook, Word, Excel, and PowerPoint, we often taught database skills using MS Access. Every employer has an employee database and a customer/client database that requires input and sometimes maintenance by office personnel. Keyboarding (65+ wpm), basic bookkeeping/accounting, and filing skills are a must.
Do you want to know more?
Read more about what experts have to say about front office assistant

List of front office assistant skills to add to your resume

Front office assistant skills

The most important skills for a front office assistant resume and required skills for a front office assistant to have include:

  • Patients
  • Customer Service
  • Excellent Interpersonal
  • Patient Demographics
  • Patient Care
  • Front Desk
  • Process Payments
  • Check-In
  • HIPAA
  • Insurance Verification
  • OSHA
  • Work Ethic
  • Appointment Scheduling
  • Office Procedures
  • Compassion
  • Pathogens
  • Phone Calls
  • Vital Signs
  • Patient Payments
  • Patient Registration
  • Patient Appointments
  • Data Entry
  • Medical Terminology
  • Strong Computer
  • EKG
  • Triage
  • Patient Charts
  • Patient Check
  • Insurance Eligibility
  • CPT
  • Insurance Forms
  • Patient Flow
  • Patient Scheduling
  • Telephone Calls
  • Computer System
  • Blood Draws
  • Office Equipment
  • Phlebotomy
  • Patient Insurance
  • Blood Pressure
  • Insurance Benefits
  • Exam Rooms
  • Multi-Line Phone System
  • Hippa
  • Medical History
  • ICD-9
  • Word Processing
  • EHR
  • Insurance Coverage
  • Patient Accounts

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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