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Job outlook for front office assistants in the United States
Front office assistant job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected front office assistant job growth rate is -5% from 2018-2028.
About -130,800 new jobs for front office assistants are projected over the next decade.
Front office assistant salaries have increased 16% for front office assistants in the last 5 years.
There are over 118,482 front office assistants currently employed in the United States.
There are 149,847 active front office assistant job openings in the US.
The average front office assistant salary is $32,913.
Are front office assistant jobs in demand?
Front office assistant job and salary trends over time
Front office assistant jobs over time
Front office assistant job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 118,482 | 0.04% |
| 2020 | 119,688 | 0.04% |
| 2019 | 126,462 | 0.04% |
| 2018 | 124,723 | 0.04% |
| 2017 | 122,494 | 0.04% |
Average front office assistant salary over time
Front office assistant salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $32,913 | $15.82 | +3.8% |
| 2025 | $31,712 | $15.25 | +4.0% |
| 2024 | $30,491 | $14.66 | +3.9% |
| 2023 | $29,345 | $14.11 | +3.0% |
| 2022 | $28,488 | $13.70 | +3.4% |
Front office assistant jobs by state
Most common states for front office assistants
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Massachusetts | 6,859,819 | 2,487 | 36% |
| 2 | Maine | 1,335,907 | 460 | 34% |
| 3 | Alaska | 739,795 | 250 | 34% |
| 4 | New Hampshire | 1,342,795 | 410 | 31% |
| 5 | District of Columbia | 693,972 | 211 | 30% |
| 6 | Montana | 1,050,493 | 304 | 29% |
| 7 | Connecticut | 3,588,184 | 1,002 | 28% |
| 8 | Minnesota | 5,576,606 | 1,519 | 27% |
| 9 | Utah | 3,101,833 | 852 | 27% |
| 10 | Indiana | 6,666,818 | 1,760 | 26% |
| 11 | Oregon | 4,142,776 | 1,088 | 26% |
| 12 | Iowa | 3,145,711 | 832 | 26% |
| 13 | Pennsylvania | 12,805,537 | 3,224 | 25% |
| 14 | Ohio | 11,658,609 | 2,920 | 25% |
| 15 | Colorado | 5,607,154 | 1,374 | 25% |
| 16 | Nebraska | 1,920,076 | 475 | 25% |
| 17 | Rhode Island | 1,059,639 | 266 | 25% |
| 18 | Florida | 20,984,400 | 5,052 | 24% |
| 19 | Arizona | 7,016,270 | 1,667 | 24% |
| 20 | Maryland | 6,052,177 | 1,453 | 24% |
Most common cities for front office assistants
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Needham | 3 | 10% | $37,566 |
| 2 | Chicopee | 3 | 5% | $37,440 |
| 3 | Plymouth | 3 | 5% | $37,601 |
| 4 | Hagerstown | 2 | 5% | $32,990 |
| 5 | Altoona | 2 | 4% | $34,329 |
| 6 | Newport Beach | 3 | 3% | $36,079 |
| 7 | Houston | 3 | 0% | $31,099 |
| 8 | Phoenix | 3 | 0% | $32,960 |
| 9 | San Francisco | 3 | 0% | $37,279 |
| 10 | Washington | 3 | 0% | $39,932 |
Front Office Assistant job outlook: Expert opinions
Our panel of front office assistant experts
Ohio University
What general advice would you give to a Front Office Assistant?
Eve Leija AAS, NCMA: To maximize salary for a medical assistant obtaining certification from one of the credentialing organizations such as American Association of Medical Assistants (AAMA) can make a new hire more competitive. Continuing educations along with developing any specialized skills such as phlebotomy. Demonstrating professionalism initiative and reliability, along with gaining a strong reference from previous employers.
What will help Front Office Assistants increase their earning potential?
Eve Leija AAS, NCMA: To meet the demands of evolving healthcare and provide high-quality care to patients technological proficiency (EHR systems, Telehealth support), clinical skills (any skills that can enhance what you’ve learned in school. Phlebotomy, point of care testing devices), communication and soft skills (adaptability, problem-solving, empathy and compassion) are a must. I feel a lot of the younger generation lacks the soft skills needed in healthcare/professional jobs. Administrative skills and patient care and safety (infections control and chronic disease management).
What skills will help Front Office Assistants earn the most?
Allison White: I'll put professionalism at the top of the list, and then specialized skills come second regarding salary. The medical secretary used to be the one to earn top dollar. Now that there are Medical Assisting programs and licenses, the student must seek the special skills in terminology and clinical service from that degree to earn top dollar in the medical field. Employers want office skills (filing, customer service, scheduling, etc.) and clinical skills (vitals, patient intake, registration, etc.). Still, I recommend that those who are inexperienced seek skills and licenses in the area of their personal interest (law office, government office, medical office, education, and more). I took courses in legal terminology and legal office procedures while completing my associate's degree. I also pursued a business analyst certification and the MOS certifications early on. Later, I continued my education by earning a bachelor's degree in a dual major (business administration and marketing).
What soft skills should all Front Office Assistants possess?
Allison White: Employers have told me repeatedly that soft skills are often the most important. They will ask for my reference after I've gotten to know a student and been able to identify their communication, problem-solving, and interpersonal skills. They want someone to take the initiative yet know when to ask questions. Customer service skills and confidentiality were also voiced by our internship supervisors. Verbal and non-verbal communication is a must. The applicant must be able to write well!!
What hard/technical skills are most important for Front Office Assistants?
Allison White: In addition to production software skills, including MS Outlook, Word, Excel, and PowerPoint, we often taught database skills using MS Access. Every employer has an employee database and a customer/client database that requires input and sometimes maintenance by office personnel. Keyboarding (65+ wpm), basic bookkeeping/accounting, and filing skills are a must.