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Become A Front Office Clerk

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Working As A Front Office Clerk

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $30,000

    Average Salary

What Does A Front Office Clerk Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become A Front Office Clerk

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Do you work as a Front Office Clerk?

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Front Office Clerk Jobs

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Front Office Clerk Career Paths

Front Office Clerk
Medical Assistant Technician Team Leader
Office Manager
5 Yearsyrs
Medical Assistant Specialist Team Leader
Operations Manager
7 Yearsyrs
Medical Assistant Specialist Consultant
Controller
9 Yearsyrs
Clerk Teacher Consultant
General Manager
6 Yearsyrs
Clerk Specialist Consultant
Accounting Manager
7 Yearsyrs
Clerk Legal Assistant Executive Assistant
Senior Administrative Assistant
7 Yearsyrs
Certified Nursing Assistant Team Leader Assistant Manager
Branch Manager
6 Yearsyrs
Certified Nursing Assistant Registered Nurse Supervisor Case Manager
Patient Care Manager
5 Yearsyrs
Certified Nursing Assistant Lead Teacher Assistant Manager
Assistant General Manager
5 Yearsyrs
Billing Specialist Medical Coder Office Manager
Office Manager Of Human Resources
6 Yearsyrs
Billing Specialist Accountant Office Manager
Practice Manager
9 Yearsyrs
Billing Specialist Accountant Manager
Co-Owner
6 Yearsyrs
Secretary Legal Secretary Office Manager
Business Office Manager
7 Yearsyrs
Secretary Executive Assistant Assistant Manager
Communications Manager
6 Yearsyrs
Secretary Executive Assistant Operations Manager
Site Manager
7 Yearsyrs
Front Desk Coordinator Office Administrator Administrator
Administrative Manager
6 Yearsyrs
Front Desk Coordinator Coordinator Operation Supervisor
Facilities Manager
7 Yearsyrs
Front Desk Coordinator Patient Care Coordinator Case Manager
Clinical Director
9 Yearsyrs
Data Entry Clerk Legal Secretary Owner
Chief Executive Officer
8 Yearsyrs
Data Entry Clerk Human Resources Coordinator Senior Administrative Assistant
Executive Assistant To Chief Executive Officer
6 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Office Associate 2.8 years
Clerk 2.4 years
Office Clerk 2.3 years
Office Assistant 2.2 years
Front Office Clerk 2.0 years
Check Out Clerk 1.9 years
Top Careers Before Front Office Clerk
Cashier 11.8%
Internship 3.4%
Secretary 3.3%
Clerk 3.2%
Manager 2.0%
Top Careers After Front Office Clerk
Cashier 9.8%
Clerk 3.4%
Internship 2.7%
Secretary 2.7%
Server 2.2%

Do you work as a Front Office Clerk?

Front Office Clerk Demographics

Gender

Female

75.1%

Male

13.0%

Unknown

11.9%
Ethnicity

White

54.1%

Hispanic or Latino

24.5%

Black or African American

12.1%

Asian

5.8%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

75.5%

French

5.2%

Italian

3.9%

German

2.6%

Japanese

1.9%

Tagalog

1.3%

Hmong

1.3%

Russian

0.6%

Portuguese

0.6%

Indonesian

0.6%

Mandarin

0.6%

Cherokee

0.6%

Chamorro

0.6%

Lithuanian

0.6%

Carrier

0.6%

Hindi

0.6%

Urdu

0.6%

Arabic

0.6%

Cantonese

0.6%

Marathi

0.6%
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Front Office Clerk Education

Schools

University of Phoenix

20.8%

Kaplan University

6.3%

Miami Dade College

5.8%

Ashford University

5.4%

Everest Institute

5.0%

Ultimate Medical Academy - Clearwater

4.6%

Houston Community College

4.6%

San Joaquin Valley College

4.6%

Remington College

4.6%

Georgia State University

4.2%

All American Career College

3.8%

Hillsborough Community College

3.8%

El Paso Community College

3.3%

Glendale Community College

3.3%

Delgado Community College

3.3%

Antelope Valley College

3.3%

San Antonio College

3.3%

South Texas College

3.3%

University of Houston

3.3%

College of Southern Nevada

3.3%
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Majors

Business

21.6%

Health Care Administration

17.9%

Medical Assisting Services

11.0%

Nursing

6.5%

Accounting

6.4%

Criminal Justice

4.8%

General Studies

4.2%

Psychology

4.2%

Hospitality Management

3.2%

Education

2.6%

Liberal Arts

2.2%

Management

2.2%

Sociology

1.9%

Computer Science

1.8%

Medical Technician

1.7%

Human Services

1.7%

Human Resources Management

1.6%

Finance

1.5%

Cosmetology

1.5%

Elementary Education

1.5%
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Degrees

Other

36.6%

Bachelors

23.2%

Associate

20.7%

Certificate

8.5%

Diploma

5.2%

Masters

4.6%

License

0.8%

Doctorate

0.4%
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Top Skills for A Front Office Clerk

  1. Front Desk
  2. Insurance Companies
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Worked with front desk team to ensure all patients were quickly and accurately checked-in and added to the clinic's database.
  • Called Insurance companies to verify patient's eligibility status.
  • Provided outstanding and effective customer service to clients seeking hotel reservations and general inquiries into services.
  • Performed Pre-Registration duties including making confirmation telephone calls, and verifying patient insurance and demographic information.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.

How Would You Rate Working As a Front Office Clerk?

Are you working as a Front Office Clerk? Help us rate Front Office Clerk as a Career.

Top Front Office Clerk Employers

Jobs From Top Front Office Clerk Employers

Front Office Clerk Videos

The Hotel - A Day in the Life at the Front Desk

Front Desk Agent (Resort), Career Video from drkit.org

Career Advice on becoming a Front Office Manager by Daniella W (Full Version)

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