Front office clerk job description

Employer Paid Benefits: $0 for employee only coverage

Medical / Dental / Vision / STD / LTD / Life / AD & D

HealthPoint is investing in employee's wellbeing! The Virgin Pulse wellbeing program gives you the tools to get active, get healthy and get rewarded! This resource is offered at no cost to ALL HealthPoint employees.

HealthPoint is bringing HOPE, HEALTH and HAPPINESS to our communities through

Positive Disruption, Unleashing Joy & Putting People First. To be the best place to work, practice medicine

and receive care.... With an attitude of gratitude!

Click Here to see how we are shaping our culture with Orange Frog!

Title : Front Office Clerk

Program : HealthPoint – Trinity, Texas

Beginning Salary : Based on Experience

Travel: 5%

Duties: Provides customer service to all patients including, but not limited to, greeting patients, scheduling, and confirming patient appointments using a multi-line phone, performing data entry into the eCW electronic health record software system for patient information and creating patient files. Facilitates patient check-in and check-out, explains payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance, collects and posts patient payments, completes patient intakes, income screenings, and conducts insurance verifications and authorizations. Front Desk staff members interact with and support providers and clinical staff. Must be able to multi-task and have great customer service skills. Other duties as assigned.

Education:

Required:

• High School Diploma or GED

Preferred:

• Bilingual (Spanish/English).

Work Experience:

• Required: 1-3 months of related experience
• Preferred: 3 to 6 months of related experience, including but not limited to prior medical office and/or healthcare setting experience and prior customer support experience. Proficiency with MS Office Suite (Word, Excel, and Outlook).

Computer/Software/Data Access:

• Basic computer and typing skills required, keyboarding, experience in programs such as MS Word and Excel.

Licenses, Certificates or Registration:

• Required: Valid driver license and good driving record.

Covid-19 Vaccine Required

Mission: To provide evidence-based healthcare utilizing a patient empowered team approach resulting in individual wellness.

Vision: Best place for patients to receive care. Best place for providers to practice medicine. Best place for employees to work.

Values: Integrity, Respect, Empathy, Ethics, Excellence, Diversity, Safety, Professional.

AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!

Does the idea of doing something that really makes a difference in people's lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

If so, AIDS Healthcare Foundation is the place for you!

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.

AHF's core values are:

• Patient-Centered

• Value Employees

• Respect for Diversity

• Nimble

• Fight for What's Right

STILL INTERESTED? Please continue!

A Front Office Clerk contributes to AHF's mission by presenting a friendly, helpful face to patients, people seeking testing or pharmacy patrons. Within their duties of greeting patients in a courteous and sensitive manner, scheduling appointments and assisting with the needs of our clients, this position has the opportunity to give standout service that enhances the reputation of AHF, encourages clients to continue to seek medical treatment from an AHF Healthcare Center and recommend our services to others.

Attention to detail when pulling up patient charts and medical records, will ensure a smooth flow of patients, and allow our physicians to provide treatment efficiently.

The Front Office Clerk can enhance the experience of other members of the Healthcare Center staff, by lending a helpful hand when needed, and thinking of their role as collaborative, rather than exclusive. In addition, giving feedback to their manager about how service could be improved will allow the team members to enhance their contribution.

The Front Office Clerk adds consistent value to the Healthcare Center Team by adapting to various situations with ease and by being flexible.

We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.

Req No: 2022-16254

External Company URL: www.aidshealth.org

Street: 750 SE 3rd Avenue

• High School graduate or equivalent. Experience and/or training as a Medical Assistant or Dental Assistant preferred.
• Minimum one (1) year of experience answering phones and scheduling.
• Customer Service experience a MUST!!!
• Bilingual (English/Spanish) preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

• Front office experience in a clinic, hospital, medical or dental setting is highly preferred.
• Electronic Medical Record (EMR) experience is an asset!
• Must possess excellent customer service including verbal and written communication.
• A high standard of professionalism, professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.
• Possess strong interpersonal skills and ability to work well with others.
• Ability to deal effectively with changing situations and stressful environment.
• Ability to perform tasks related to physical activity to complete the responsibilities of the position.

What's in store for you?

• Fully- paid employee medical, dental, vision and life insurance through Anthem Blue Cross of CA
• Retirement Plans
• 403B Plan
• Wellness initiatives
• Annual events and holiday celebrations
• Discount programs through various vendors and websites
• Partnership/collaborative Incentives and appreciation are passed down to employees
• Career growth
• Annual increase

Company DescriptionCommunity Health Systems, Inc (CHSI) is a Federally Qualified Health Center (FQHC) and Non-Profit 501 (C)(3), operating six community health centers in the tri-county area of: San Bernardino, Riverside, and San Diego.
CHSI focuses on providing high quality and compassionate medical, dental, women’s health, behavioral health, and vision care services to those who are under-served, uninsured, or under-insured.

Community Health Systems, Inc. is a non-profit 501 (c) (3) 330 HRSA Grantee with Federally Qualified Health Center (FQHC) status. Established from the roots of Bloomington Community Health Center in Bloomington, CHSI has grown with community health centers in the counties of Riverside, San Bernardino, and San Diego. These centers have been developed in accordance with standards established for safety net providers by the U.S. Department of Health and Human Services (HHS), the Health Resources Services Administration (HRSA), the Public Health Service (PHS), and the Bureau of Primary Health Care (BPHC). The mission of CHSI is not to compete with other clinics that provide healthcare services, but to serve the indigent population and meet their healthcare needs.