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Front office clerk skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Robert Geraci Ph.D.
Front office clerk example skills
Below we've compiled a list of the most critical front office clerk skills. We ranked the top skills for front office clerks based on the percentage of resumes they appeared on. For example, 34.0% of front office clerk resumes contained patients as a skill. Continue reading to find out what skills a front office clerk needs to be successful in the workplace.

15 front office clerk skills for your resume and career

1. Patients

Here's how front office clerks use patients:
  • Responded to routine technical questions regarding patients' right and responsibilities and medical eligibility for care.
  • Registered all patients per registration protocols, scheduled appointments, and provided appointment reminder calls.

2. Check-In

Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.

Here's how front office clerks use check-in:
  • Verified patient insurance information at check-in.
  • Maintained and promoted hospitality at all times, serving guests and handling check-in and check-out during shift.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how front office clerks use data entry:
  • Managed medical billing data entry which included inputting of diagnostic and procedure codes.
  • Process new patient information ensuring accuracy of data entry and follow-up appointments.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front office clerks use customer service:
  • Performed front office/clerical duties/customer service-Assisted students with academic major/minor departmental information
  • Provided quality customer service while enhancing guest returns and receiving rave reviews which enhanced my career by being promoted to General Manager

5. Front Desk

Here's how front office clerks use front desk:
  • Achieved standard front desk tasks with invoice and email management responsibilities
  • Answer phone calls, communicate with guests at hotel and take charge of all activities at the front desk during shift.

6. Appointment Scheduling

Here's how front office clerks use appointment scheduling:
  • General Office Duties, Appointment Scheduling and File Medical Records Check In-Out, Receives Payments, Post Charges, Balance Cash Drawer
  • Maintain front office functions including appointment scheduling, patient service and Clinic bookkeeping.

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7. Patient Appointments

Here's how front office clerks use patient appointments:
  • Created and maintained an organized database for scheduling patient appointments.
  • Scheduled and confirmed patient appointments, surgeries and medical consultations.

8. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how front office clerks use patient care:
  • Coordinated patient care through responding to priority issues to ensure access to other providers for emergent referrals.
  • Facilitate patient care daily through patient check in - see doctor - check out patient.

9. Insurance Verification

Here's how front office clerks use insurance verification:
  • File maintenance including creation of new patient records; insurance verification for coverage; and miscellaneous projects as assigned.
  • Back office duties included insurance verification, obtain prior authorizations and create office visits to post cash.

10. EMR

Here's how front office clerks use emr:
  • Input and update patient information into EMR for daily schedule of three different medical providers.
  • Use scanning software to capture patient data and reports into EMR charts.

11. HIPAA

Here's how front office clerks use hipaa:
  • Interpret and explain the HIPAA Privacy Rule and Office for Civil Rights jurisdiction and procedures to the public.
  • Assist Equal Opportunity Specialists in processing and closing HIPAA and Civil Rights complaint cases according to OCR standards.

12. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how front office clerks use hotel services:
  • Assist in the guest registration process and communication of hotel services and promotions.
  • Up selling guest rooms and promoting hotel services.

13. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how front office clerks use telephone calls:
  • Answered high volume telephone calls, processed a large volume of incoming and outgoing mail and typed letters to clients.
  • Received, handled, and transferred telephone calls to the appropriate departments.

14. Lab Results

Lab results are results gotten from scientific or medical procedures, tests, or experiments carried out in a standard laboratory by lab scientists. The results are well detailed indicating every aspect of the tests carried out. Lab results vary depending on whether it's a medical test carried out on samples from the human body or a scientific test carried out on chemical samples.

Here's how front office clerks use lab results:
  • Inserted any lab results or other results needed for review by the provider.
  • Filed charts, documents, and lab results.

15. Room Availability

Room availability is defined as the availability of the number of rooms at a hotel open for sales for a specific set of dates and/or the type of accommodation.

Here's how front office clerks use room availability:
  • Maintain proper information of room availability and forecast and guest accounts.
  • Monitored room availability using Nova.
top-skills

What skills help Front Office Clerks find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all front office clerks possess?

Robert Geraci Ph.D.Robert Geraci Ph.D. LinkedIn profile

Professor and Chair, Manhattan College

The ability to read, write, and think critically are timeless skills. Applying these thoughtfully to social media could be a particularly crucial skill as companies seek to brand themselves effectively and avoid public missteps that come from cultural ignorance and/or myopic views of the American public. Students in Religious Studies receive an education that recognizes cultural diversity and have opportunities to think about what is or is not an effective and accurate perspective of different peoples.
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Read more about what experts have to say about front office clerk

List of front office clerk skills to add to your resume

Front office clerk skills

The most important skills for a front office clerk resume and required skills for a front office clerk to have include:

  • Patients
  • Check-In
  • Data Entry
  • Customer Service
  • Front Desk
  • Appointment Scheduling
  • Patient Appointments
  • Patient Care
  • Insurance Verification
  • EMR
  • HIPAA
  • Hotel Services
  • Telephone Calls
  • Lab Results
  • Room Availability
  • Insurance Eligibility
  • Word Processing
  • Direct Calls
  • Multi-Line Phone System
  • Computer System
  • Insurance Coverage
  • Office Equipment
  • Medicaid
  • Insurance Benefits
  • Patient Demographics
  • Patient Insurance
  • Clerical Support
  • Office Machines
  • Customer Complaints
  • Hippa
  • CPT
  • Insurance Billing
  • Patient Accounts
  • Bank Deposits
  • Patient Payments
  • Patient Registration
  • Vital Signs
  • Medical Billing
  • Fax Machines
  • Insurance Claims
  • Medical Insurance
  • Transferring Calls
  • ICD-9
  • Reminder Calls
  • Medical Charts
  • Administrative Tasks
  • Database Systems
  • Customer Inquiries
  • PBX

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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