We calculated that 34% of Front Office Clerks are proficient in Patients, Check-In, and Data Entry. They’re also known for soft skills such as Detail oriented, Customer-service skills, and Organizational skills.
We break down the percentage of Front Office Clerks that have these skills listed on their resume here:
- Patients, 34%
Responded to routine technical questions regarding patients' right and responsibilities and medical eligibility for care.
- Check-In, 8%
Verified patient insurance information at check-in.
- Data Entry, 8%
Managed medical billing data entry which included inputting of diagnostic and procedure codes.
- Customer Service, 7%
Performed front office/clerical duties/customer service-Assisted students with academic major/minor departmental information
- Front Desk, 4%
Achieved standard front desk tasks with invoice and email management responsibilities
- Appointment Scheduling, 4%
General Office Duties, Appointment Scheduling and File Medical Records Check In-Out, Receives Payments, Post Charges, Balance Cash Drawer
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Some of the skills we found on front office clerk resumes included "patients," "check-in," and "data entry." We have detailed the most important front office clerk responsibilities below. The most important skills for a front office clerk to have in this position are detail oriented. In this excerpt that we gathered from a front office clerk resume, you'll understand why: "general office clerks perform many clerical tasks that require attention to detail, such as preparing bills." According to resumes we found, detail oriented can be used by a front office clerk in order to "create new patient charts with an emphasis on accuracy and a detailed inputting of information in the computer system. " Another commonly found skill for being able to perform front office clerk duties is the following: customer-service skills. According to a front office clerk resume, "general office clerks often provide general information to company staff, customers, or the public." Check out this example of how front office clerks use customer-service skills: "process patient/client payments balance cash drawer complaint resolution answer customer inquiries maintain osha standards follow hippa rules & regulations appointment scheduling" Front office clerks are also known for organizational skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a front office clerk resume: "general office clerks file and retrieve records" We also found this resume example that details how this skill is put to the test: "recognized for outstanding customer service and organizational skills. "
See the full list of front office clerk skills.
After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a front office clerk. We found that 24.2% of front office clerks have graduated with a bachelor's degree and 2.3% of people in this position have earned their master's degrees. While some front office clerks have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every three front office clerks were not college graduates.
The front office clerks who went onto college to earn a more in-depth education generally studied business and health care administration, while a small population of front office clerks studied medical assisting services and accounting.
Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a front office clerk. We've found that most front office clerk resumes include experience from Community Health Systems, Legacy Community Health, and LCMC Health. Of recent, Community Health Systems had 5 positions open for front office clerks. Meanwhile, there are 5 job openings at Legacy Community Health and 4 at LCMC Health.
But if you're interested in companies where you might earn a high salary, front office clerks tend to earn the biggest salaries at Limbach, Hyatt Hotels, and Legacy Community Health. Take Limbach for example. The median front office clerk salary is $33,763. At Hyatt Hotels, front office clerks earn an average of $33,517, while the average at Legacy Community Health is $32,895. You should take into consideration how difficult it might be to secure a job with one of these companies.
View more details on front office clerk salaries across the United States.
In general, front office clerks fulfill roles in the non profits and health care industries. While employment numbers are high in those industries, the front office clerk annual salary is the highest in the government industry with $32,238 as the average salary. Meanwhile, the health care and hospitality industries pay $31,059 and $30,272 respectively. This means that front office clerks who are employed in the government industry make 2.4% more than front office clerks who work in the manufacturing Industry.