What does a Front Office Clerk do?

An office receptionist, or administrative assistant, performs various administrative tasks for an organization. These tasks may include answering phone calls, providing the public and customers with information, and warmly welcoming, greeting, and directing visitors or guests accordingly. Additionally, an office receptionist is responsible for maintaining security by issuing visitor badges, monitoring logbooks, and following procedures. Administrative assistants are also responsible for preparing and processing travel vouchers and other documents. Some employers prefer someone with a college or bachelor's degree, telephone skills, and excellent communication skills.

These skill sets are where the common ground ends though. The responsibilities of a front office clerk are more likely to require skills like "check-in," "patient care," "hotel services," and "lab results." On the other hand, a job as an office receptionist requires skills like "phone calls," "hr," "payroll," and "office procedures." As you can see, what employees do in each career varies considerably.

Clerks are responsible for many of the general administrative tasks in the office. They are in charge of manning office telephone lines, managing incoming and outgoing mails, filing paperwork and other needed records, scheduling and documenting meetings, typing out documents when needed, disseminating memos and other official announcements, and keeping an inventory of office equipment and supplies. Clerks should have good office skills, communication skills, business writing skills, and time management skills. They should also be able to treat any document or paperwork they handle with confidentiality.

In addition to the difference in salary, there are some other key differences worth noting. For example, front office clerk responsibilities are more likely to require skills like "patients," "check-in," "appointment scheduling," and "patient appointments." Meanwhile, a clerk has duties that require skills in areas such as "basic math," "math," "cleanliness," and "pos." These differences highlight just how different the day-to-day in each role looks.

A room clerk is responsible for receiving guests and assigning them to their respective rooms, typically in a hotel setting. Room clerks manage guests' reservations, explain the policies of the premises, and process their payments for staying at the hotel. They also ensure the rooms' cleanliness, reaching out to the maintenance for any repairs and requests for additional room items. A room clerk must have excellent communication and customer service skills, respond to the customer's inquiries and concerns, and resolve service complaints immediately.

The required skills of the two careers differ considerably. For example, front office clerks are more likely to have skills like "patients," "data entry," "front desk," and "patient care." But a front desk staff is more likely to have skills like "facility tours," "cleanliness," "strong customer service," and "emergency situations."