What Does a Front Office Clerk Do?

A front office clerk performs various administrative and secretarial duties, including welcoming and greeting clients and visitors, answering telephone calls, and managing the office budget. You will be responsible for monitoring, organizing, and forwarding emails and maintaining files and records. Other duties include following company policies and procedures, organizing transportation for guests, and handling and resolving guest complaints. In addition, you will also be responsible for invoicing and billing guests for their stay and used services.

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Front Office Clerk Responsibilities

Here are examples of responsibilities from real front office clerk resumes representing typical tasks they are likely to perform in their roles.

Manage front office check-in, insurance verification and certifications from doctors.
Maintain a high knowledge level of regulations on the confidentiality of medical records (HIPAA).
Verify releases of information according to HIPPA regulations.
Maintain confidentiality of patient information; abiding by HIPPA guidelines.
Register all patients per registration protocols, schedule appointments, and provide appointment reminder calls.
Respond to routine technical questions regarding patients' right and responsibilities and medical eligibility for care.
Demonstrate superb ability to work with confidential and sensitive information adhering to HIPAA privacy rules compliance and internal organizational policies.
Monitor accounts to ensure payments are up to date in QuickBooks.
Process transactions using QuickBooks software.

Front Office Clerk Job Description

When it comes to understanding what a front office clerk does, you may be wondering, "should I become a front office clerk?" The data included in this section may help you decide. Compared to other jobs, front office clerks have a growth rate described as "decline" at -4% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of front office clerk opportunities that are predicted to open up by 2028 is -110,600.

A front office clerk annual salary averages $31,051, which breaks down to $14.93 an hour. However, front office clerks can earn anywhere from upwards of $25,000 to $37,000 a year. This means that the top-earning front office clerks make $10,000 more than the lowest-earning ones.

As is the case with most jobs, it takes work to become a front office clerk. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include an office receptionist, clerk, front desk staff, and room clerk.

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5 Front Office Clerk Resume Examples

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Evelyn Hicks Front Office Clerk Contact Information Dallas, TX (310) 555-1508 ehicks@example.com Skills Phone Calls Student Workers Patient Care New Patient Information Financial Statements Appropriate Departments Patient Accounts Customer Service Appropriate Personnel Administrative Tasks Employment History Front Office Clerk 2017 - Present Bank of America Dallas, TX Prepared and made daily bank deposits for store operations. Junior Clerk 2015 - 2017 QuikTrip Dallas, TX Work from a POS while efficiently ringing up costumers and their merchandise. Perform job tasks while staying in company policies and procedures. Answered phones and provided customer service to callers. Provided customer service to general public - Responsible for monetary transactions - Replenished inventory stock - General maintenance Student Office Assistant 2014 - 2015 Allstate Irving, TX Provide excellence in customer service while assisting in all areas of inventory and display merchandising. Worked as an office assistant and dealt with scheduling appointments and upselling products for my line of business. Provide front-desk representation, clerical support, and customer service for Allstate Insurance. Education High School Diploma 2014 - 2014


Wayne Webb Front Office Clerk Contact Info Hughesville, PA (210) 555-6837 wwebb@example.com Skills Hotel ServicesNew Insurance PoliciesFile RecordsBank DepositsMedical RecordsChild SupportFinancial ArrangementsCompany PoliciesMedicaidBilling Information Employment History Front Office Clerk 2019 - Present Kelly Services Hughesville, PA Assisted in verification of new temporary employees, and maintained confidential HR files on said employees. Assigned to work as a temporary employee at Dominican Hospital in the Radiology department. Clerk 2014 - 2019 D-R SERVICES Hughesville, PA Received request on patient's medical records and send confidential information to Insurance Companies, Social Security Administration, Law firms. Schedule appointments, maintain medical records, billing, and coding for insurance purposes. Resolve customer issues or inquiries through telephone communication quickly and accurately. Receptionist/Billing Clerk 2013 - 2014 D-R SERVICES Hughesville, PA Experience in assisting with direct patient care, devices, routine laboratory functions and patient record and office management. Maintained and improved client experience through proficient communication and interaction. Receive, process, send medical records and referrals. Travel to satellite clinic for patient care. Education High School Diploma 2013 - 2013


Wayne Webb Front Office Clerk Hughesville, PA (210) 555-6837 wwebb@example.com Experience Front Office Clerk2019 - Present Kelly Services•Hughesville, PA Assisted in verification of new temporary employees, and maintained confidential HR files on said employees. Assigned to work as a temporary employee at Dominican Hospital in the Radiology department. Clerk2014 - 2019 D-R SERVICES•Hughesville, PA Received request on patient's medical records and send confidential information to Insurance Companies, Social Security Administration, Law firms. Schedule appointments, maintain medical records, billing, and coding for insurance purposes. Resolve customer issues or inquiries through telephone communication quickly and accurately. Receptionist/Billing Clerk2013 - 2014 D-R SERVICES•Hughesville, PA Experience in assisting with direct patient care, devices, routine laboratory functions and patient record and office management. Maintained and improved client experience through proficient communication and interaction. Receive, process, send medical records and referrals. Travel to satellite clinic for patient care. Skills Hotel ServicesNew Insurance PoliciesFile RecordsBank DepositsMedical RecordsChild SupportFinancial ArrangementsCompany PoliciesMedicaidBilling Information Education High School Diploma 2013 - 2013

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Front Office Clerk Skills and Personality Traits

We calculated that 34% of Front Office Clerks are proficient in Patients, Check-In, and Data Entry. They’re also known for soft skills such as Detail oriented, Customer-service skills, and Organizational skills.

We break down the percentage of Front Office Clerks that have these skills listed on their resume here:

Patients, 34%
Responded to routine technical questions regarding patients' right and responsibilities and medical eligibility for care.
Check-In, 8%
Verified patient insurance information at check-in.
Data Entry, 8%
Managed medical billing data entry which included inputting of diagnostic and procedure codes.
Customer Service, 7%
Performed front office/clerical duties/customer service-Assisted students with academic major/minor departmental information
Front Desk, 4%
Achieved standard front desk tasks with invoice and email management responsibilities
Appointment Scheduling, 4%
General Office Duties, Appointment Scheduling and File Medical Records Check In-Out, Receives Payments, Post Charges, Balance Cash Drawer

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Some of the skills we found on front office clerk resumes included "patients," "check-in," and "data entry." We have detailed the most important front office clerk responsibilities below.

The most important skills for a front office clerk to have in this position are detail oriented. In this excerpt that we gathered from a front office clerk resume, you'll understand why: "general office clerks perform many clerical tasks that require attention to detail, such as preparing bills." According to resumes we found, detail oriented can be used by a front office clerk in order to "create new patient charts with an emphasis on accuracy and a detailed inputting of information in the computer system. "

Another commonly found skill for being able to perform front office clerk duties is the following: customer-service skills. According to a front office clerk resume, "general office clerks often provide general information to company staff, customers, or the public." Check out this example of how front office clerks use customer-service skills: "process patient/client payments balance cash drawer complaint resolution answer customer inquiries maintain osha standards follow hippa rules & regulations appointment scheduling"

Front office clerks are also known for organizational skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a front office clerk resume: "general office clerks file and retrieve records" We also found this resume example that details how this skill is put to the test: "recognized for outstanding customer service and organizational skills. "

See the full list of front office clerk skills.

After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a front office clerk. We found that 24.2% of front office clerks have graduated with a bachelor's degree and 2.3% of people in this position have earned their master's degrees. While some front office clerks have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every three front office clerks were not college graduates.

The front office clerks who went onto college to earn a more in-depth education generally studied business and health care administration, while a small population of front office clerks studied medical assisting services and accounting.

Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a front office clerk. We've found that most front office clerk resumes include experience from Community Health Systems, Legacy Community Health, and LCMC Health. Of recent, Community Health Systems had 5 positions open for front office clerks. Meanwhile, there are 5 job openings at Legacy Community Health and 4 at LCMC Health.

But if you're interested in companies where you might earn a high salary, front office clerks tend to earn the biggest salaries at Limbach, Hyatt Hotels, and Legacy Community Health. Take Limbach for example. The median front office clerk salary is $33,763. At Hyatt Hotels, front office clerks earn an average of $33,517, while the average at Legacy Community Health is $32,895. You should take into consideration how difficult it might be to secure a job with one of these companies.

View more details on front office clerk salaries across the United States.

In general, front office clerks fulfill roles in the non profits and health care industries. While employment numbers are high in those industries, the front office clerk annual salary is the highest in the government industry with $32,238 as the average salary. Meanwhile, the health care and hospitality industries pay $31,059 and $30,272 respectively. This means that front office clerks who are employed in the government industry make 2.4% more than front office clerks who work in the manufacturing Industry.

The three companies that hire the most prestigious front office clerks are:

Community Health Systems5 Front Office Clerks Jobs
Legacy Community Health5 Front Office Clerks Jobs
LCMC Health4 Front Office Clerks Jobs

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What Office Receptionists Do

An office receptionist, or administrative assistant, performs various administrative tasks for an organization. These tasks may include answering phone calls, providing the public and customers with information, and warmly welcoming, greeting, and directing visitors or guests accordingly. Additionally, an office receptionist is responsible for maintaining security by issuing visitor badges, monitoring logbooks, and following procedures. Administrative assistants are also responsible for preparing and processing travel vouchers and other documents. Some employers prefer someone with a college or bachelor's degree, telephone skills, and excellent communication skills.

In this section, we take a look at the annual salaries of other professions. Take office receptionist for example. On average, the office receptionists annual salary is $2,503 higher than what front office clerks make on average every year.

While their salaries may differ, one common ground between front office clerks and office receptionists are a few of the skills required in each craft. In both careers, employees bring forth skills like patients, data entry, and customer service.

These skill sets are where the common ground ends though. A front office clerk responsibility is more likely to require skills like "check-in," "patient care," "hotel services," and "lab results." Whereas a office receptionist requires skills like "phone calls," "hr," "payroll," and "office procedures." Just by understanding these different skills you can see how different these careers are.

Office receptionists really shine in the manufacturing industry with an average salary of $34,162. Whereas front office clerks tend to make the most money in the government industry with an average salary of $32,238.

Office receptionists tend to reach similar levels of education than front office clerks. In fact, office receptionists are 0.0% less likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.

What Are The Duties Of a Clerk?

Clerks are responsible for many of the general administrative tasks in the office. They are in charge of manning office telephone lines, managing incoming and outgoing mails, filing paperwork and other needed records, scheduling and documenting meetings, typing out documents when needed, disseminating memos and other official announcements, and keeping an inventory of office equipment and supplies. Clerks should have good office skills, communication skills, business writing skills, and time management skills. They should also be able to treat any document or paperwork they handle with confidentiality.

Next up, we have the clerk profession to look over. This career brings along a higher average salary when compared to a front office clerk annual salary. In fact, clerks salary difference is $112 higher than the salary of front office clerks per year.

A similarity between the two careers of front office clerks and clerks are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "data entry," "customer service," and "front desk. "

In addition to the difference in salary, there are some other key differences that are worth noting. For example, front office clerk responsibilities are more likely to require skills like "patients," "check-in," "appointment scheduling," and "patient appointments." Meanwhile, a clerk might be skilled in areas such as "basic math," "math," "cleanliness," and "pos." These differences highlight just how different the day-to-day in each role looks.

It's been discovered that clerks earn higher salaries compared to front office clerks, but we wanted to find out where clerks earned the most pay. The answer? The health care industry. The average salary in the industry is $31,380. Additionally, front office clerks earn the highest paychecks in the government with an average salary of $32,238.

On the topic of education, clerks earn similar levels of education than front office clerks. In general, they're 0.5% more likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.

How a Front Desk Staff Compares

A room clerk is responsible for receiving guests and assigning them to their respective rooms, typically in a hotel setting. Room clerks manage guests' reservations, explain the policies of the premises, and process their payments for staying at the hotel. They also ensure the rooms' cleanliness, reaching out to the maintenance for any repairs and requests for additional room items. A room clerk must have excellent communication and customer service skills, respond to the customer's inquiries and concerns, and resolve service complaints immediately.

The front desk staff profession generally makes a lower amount of money when compared to the average salary of front office clerks. The difference in salaries is front desk staff making $2,135 lower than front office clerks.

By looking over several front office clerks and front desk staff resumes, we found that both roles utilize similar skills, such as "check-in," "customer service," and "appointment scheduling." But beyond that the careers look very different.

As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from front office clerks resumes, they are more likely to have skills like "patients," "data entry," "front desk," and "patient care." But a front desk staff might have skills like "facility tours," "cleanliness," "strong customer service," and "emergency situations."

Interestingly enough, front desk staff earn the most pay in the education industry, where they command an average salary of $29,933. As mentioned previously, front office clerks highest annual salary comes from the government industry with an average salary of $32,238.

Front desk staff are known to earn similar educational levels when compared to front office clerks. Additionally, they're 2.3% more likely to graduate with a Master's Degree, and 0.0% more likely to earn a Doctoral Degree.

Description Of a Room Clerk

Now, we'll look at room clerks, who generally average a lower pay when compared to front office clerks annual salary. In fact, the difference is about $264 per year.

While both front office clerks and room clerks complete day-to-day tasks using similar skills like data entry, customer service, and front desk, the two careers also vary in other skills.

Each job requires different skills like "patients," "check-in," "appointment scheduling," and "patient appointments," which might show up on a front office clerk resume. Whereas room clerk might include skills like "stock room," "purchase orders," "inventory control," and "postage meter."

Room clerks earn a higher salary in the government industry with an average of $33,014. Whereas, front office clerks earn the highest salary in the government industry.

Room clerks reach similar levels of education when compared to front office clerks. The difference is that they're 0.0% more likely to earn a Master's Degree less, and 0.1% less likely to graduate with a Doctoral Degree.

Updated October 2, 2020