Front office coordinator job description

Status: Full-time- 40 hours per week

Hours : Must have availability between 7am-7pm

Job Summary

The Front Office Coordinator is the initial point of contact with patients and is the clerical support person for the office staff. This position is the liaison between the clinic staff and patients and is responsible for being able to effectively and professionally communicate company policies, procedures and insurance information. The Front Office Coordinator assists patients and therapists to support the patient care process. The position is responsible for following all compliance, Medicare and HIPAA policies.

Responsibilities and Duties

• Answers phones, takes and relays messages in a professional and timely manner.
• Schedules patients for services to assure their treatment goals are met. Calls and reminds patients of appointment times as necessary to assure appointments are kept. Assures missed appointments are rescheduled.
• Communicates with patients clearly explaining the clinic’s practices for insurance, co-payments, and scheduling appointments.
• Calls insurance companies before each patient’s first visit to verify their insurance coverage. Communicates with patients to explain what will or will not be covered.
• Meets with patients on their first visit to assure all necessary paperwork is completed before treatment begins.
• Collects patient’s co-payment each office visit. Reminds patients as necessary the clinic’s policy that requires co-payments be paid each visit.
• Performs other office support work for staff as needed.
• Assures compliance with Federal / Medicare guidelines and company compliance policies.

Qualifications and Skills

• High School Diploma or GED required; Associates Degree or college level business courses preferred.
• Two previous years experience in a medical office, customer service, or other related business where strong communication, organization, and follow-through skills were required.
• Ability to communicate effectively and professionally with a wide variety of people
• Strong organizational skills with attention to detail and accuracy
• Basic computer skills
• Ability to handle multiple tasks in a very busy environment
• Demonstrates continued interest in self-development and the development of the staff

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At Comprehensive Cancer Centers of Nevada (CCCN) a distinguished team of doctors, researchers, nurses, and healthcare professionals have provided patients with groundbreaking treatments on the healing edge of medicine since 1974. Our team provides the most effective treatments, both existing and emerging, to diagnose and successfully treat cancer and blood disorders. We support this goal with state-of-the-art facilities across Southern Nevada, all of which integrate the latest diagnostic, therapeutic and research capabilities. CCCN is dedicated to patient-centered care, advancing innovation, discovery, and improving outcomes.
Career Opportunity:

Comprehensive Cancer Centers of Nevada has an exciting opportunity for a Front Office Coordinator at our Southern Hills office in Las Vegas, Nevada. In this role, you will work in a fast paced, high volume oncology practice with some of the best physicians in their fields while providing care to patients in a successful health care organization.


Scope
:


Responsible for the coordination and operation of the Front Office functions. Acts as liaison with physicians, patients, and other office staff. Responsible for assisting in the development of and administration of office policies and procedures. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.


Responsibilities



ESSENTIAL DUTIES AND RESPONSIBILITIES:


-Coordinates office procedures with medical staff, and billing office to ensure smooth flow of information within departments.
-Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.
-Implements and complies with Company Reimbursement Policies and Procedures to maximize efficiency.
-Reviews all attorney requests and records to ensure proper authorization has been obtained and all documentation is present.
-Oversees insurance verification process, in addition to patient financial counseling to ensure patients are apprised of financial obligations.
-Ensures that authorizations are obtained in a timely manner.
-Reviews posting of charges from encounter forms and hospital charges within 24 hours. Reviews daily encounter forms for completeness and accuracy, following up with appropriate person(s) to obtain complete information.
-Maintains knowledge of current health care and billing trends and practices.


Qualifications



MINIMUM QUALIFICATIONS:



High School diploma or equivalent required Three years prior experience in a medical office Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required


Successful candidates will thrive in a fast paced, rapidly changing environment and have a passion for caring for their patients.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients, and the public.


Ready For Your Next Career Challenge? We'd Love to Hear from You!

If you possess the above qualifications and a desire to make a difference, we invite you to submit your resume and apply. In addition to a great career opportunity, we offer excellent benefits, a team environment, professional development, and the chance to be part of a nationwide network dedicated to fight the war against cancer. To apply please click on the "Apply" link.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. This employer participates in E-Verify.

Ideally, somebody would start in this position as soon as possible. This position will is located at KIPP Bessie Coleman Academy.

KIPP Jacksonville Public Schools seeks a Front Office Coordinator. The Front Office Coordinator supports the operational and academic success of a school through maintaining operations systems and creating a welcoming front office environment for KIPP families and community members.

The Front Office Coordinator is part of the school-based operations team and is a year-round employee. This is an hourly position and typical hours range from 7:30 a.m. to 4:30 p.m. Monday through Friday, but school hours can vary slightly. Note student hours are typically 8:00 a.m. to 3:30 p.m. with the exception of early release Wednesdays.
Maintain a neat, organized, clean, professional, and welcoming environment for visitors

Carry out general administrative duties; answer phones, update transportation changes, check in tardy students, assist parents with early check-outs, and greet and sign in all visitors

Make photocopies, assist with faxes, and assist parents/guardians when they visit the school

Attendance

Accurately manage daily attendance; updating systems with tardy and early check-out information and excuse notes

Make personalized calls to families when students are absent and updating student systems with information

Student Records

Secure and maintain well organized and up-to-date student folders; including contacting other schools for student records, and fulfilling requests from other schools

All paperwork (i.e. excuse notes, report cards) filed in student folders

Enrollment

Assist Operations leader(s) with new student enrollment and registration
Assist Student Information Systems Manager with updating all systems for new student enrollment

Medication

Provide students with medication and maintain logs

Administer First Aid/CPR as needed (current certification not required, KIPP Jacksonville can provide the training)

Other

This position may perform other duties as assigned by their manager or the operations team

COMPENSATION AND BENEFITS
The hourly rate for a Front Office Coordinator is projected to be $14.50/hour for the 2022-23 school year.

Free individual health benefits (including medical, dental, and vision)*

Free individual short-term and long-term disability insurance*

403(b) retirement program with a company match*

To support growth, all staff members receive individualized professional development.

*This offering is subject to change each school year. Terms would be outlined in an offer letter, if issued