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Front office coordinator skills for your resume and career

Updated January 8, 2025
6 min read
Quoted expert
Robert Geraci Ph.D.
Front office coordinator example skills
Below we've compiled a list of the most critical front office coordinator skills. We ranked the top skills for front office coordinators based on the percentage of resumes they appeared on. For example, 26.7% of front office coordinator resumes contained patients as a skill. Continue reading to find out what skills a front office coordinator needs to be successful in the workplace.

15 front office coordinator skills for your resume and career

1. Patients

Here's how front office coordinators use patients:
  • Ensured both dentist and hygienist schedules were coordinated accurately and effectively to promote optimum treatment of patients.
  • Filed and retrieved patient records maintaining patient confidentiality * Provided treatment plans for patients.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front office coordinators use customer service:
  • Facilitate daily administrative duties, including customer service, ordering diagnostic testing, managing the office and medical supply inventory.
  • Work collaboratively with RN Clinical Coordinator to ensue excellent customer service experience and quality clinical operations at health center.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how front office coordinators use data entry:
  • Coordinated systems and procedures with medical records, data entry and personnel functions to ensure efficiency and accuracy in operations.
  • Answer phone schedule appointments verify insurance collection of copay's data entry prepare patient charts medical records edibility and benefit.

4. Front Desk

Here's how front office coordinators use front desk:
  • Managed the receptionist/front desk area, including greeting visitors and responding to telephone and in-person requests for information.
  • Experienced in handling medical front desk in computerized and manual scheduling, and verifying insurance/benefits eligibility.

5. Insurance Verification

Here's how front office coordinators use insurance verification:
  • Processed payments via cash/check/credit/insurance verification.
  • Produced a higher level of efficiency of insurance verification procedures by identifying related problems and developing new policies in resolving these issues

6. Patient Charts

Here's how front office coordinators use patient charts:
  • Checked in and scheduled all patients, maintained/updated insurance information, processed prescription refills, and filed/maintained patient charts.
  • Create and maintain patient charts ensuring compliance with Medicare requirements and contain current therapist documentation.

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7. Appointment Scheduling

Here's how front office coordinators use appointment scheduling:
  • Coordinate and appointment scheduling for both the dentist and hygienist.
  • Maintained the patient appointment system and handled appointment scheduling.

8. HIPAA

Here's how front office coordinators use hipaa:
  • Maintained confidentiality and adhered to HIPAA guidelines when released medical records.
  • Communicated information while abiding by HIPAA privacy laws.

9. Patient Appointments

Here's how front office coordinators use patient appointments:
  • Scheduled patient appointments, verified insurance, input patient demographics and contacted doctors office for medical reports and prescription verification.
  • Used proper telephone etiquette to effectively and efficiently schedule/reschedule patient appointments and verified insurance benefits with various companies.

10. Patient Referrals

A referral patient is a written instruction from a primary care doctor to see a specialist for a specific medical service. In this case, a health worker at a level of the health system with insufficient resources - medicines, equipment, skills to cope with a clinical condition seeks help from a facility that is better equipped or has other resources to assist or take over the management of patient's case.

Here's how front office coordinators use patient referrals:
  • Maintained schedules for multiple providers and appropriately appointed patients per provider requests/orders, including coordinating patient referrals and scheduling of procedures.
  • Processed and entered patient referrals into the electronic medical record system.

11. Insurance Benefits

Here's how front office coordinators use insurance benefits:
  • Verified insurance benefits and retrieved necessary referrals/authorizations to initiate/maintain therapy services.
  • Verified patient insurance benefits and obtained authorization for surgical procedures, including coding and submitting medical documentation.

12. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how front office coordinators use patient care:
  • Communicated to specialized doctors and pharmacists to further patient care.
  • Verified insurance and ensured proper coverage/billing for patient care provided.

13. EMR

Here's how front office coordinators use emr:
  • Entered patient demographics into computer utilize EMR system.
  • Monitored and completed attestation for Medicare EMR program.

14. Office Equipment

Here's how front office coordinators use office equipment:
  • General administration duties to include assistance with ordering office supplies and organizing general maintenance of office equipment.
  • Supervised and trained physical therapy technicians on office equipment and systems.

15. Patient Insurance

Here's how front office coordinators use patient insurance:
  • Checked in patients verifying insurance and entered patient insurance and demographic information into Medical manager program.
  • Verified patient insurance eligibility prior to appointment and ensured information was correct in the system.
top-skills

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What soft skills should all front office coordinators possess?

Robert Geraci Ph.D.Robert Geraci Ph.D. LinkedIn profile

Professor and Chair, Manhattan College

The ability to read, write, and think critically are timeless skills. Applying these thoughtfully to social media could be a particularly crucial skill as companies seek to brand themselves effectively and avoid public missteps that come from cultural ignorance and/or myopic views of the American public. Students in Religious Studies receive an education that recognizes cultural diversity and have opportunities to think about what is or is not an effective and accurate perspective of different peoples.
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List of front office coordinator skills to add to your resume

Front office coordinator skills

The most important skills for a front office coordinator resume and required skills for a front office coordinator to have include:

  • Patients
  • Customer Service
  • Data Entry
  • Front Desk
  • Insurance Verification
  • Patient Charts
  • Appointment Scheduling
  • HIPAA
  • Patient Appointments
  • Patient Referrals
  • Insurance Benefits
  • Patient Care
  • EMR
  • Office Equipment
  • Patient Insurance
  • Physical Therapy
  • Patient Demographics
  • Insurance Coverage
  • Insurance Eligibility
  • Patient Check
  • Payroll
  • Medicaid
  • Patient Flow
  • Patient Payments
  • CPT
  • Computer System
  • Patient Registration
  • Patient Accounts
  • Multi-Line Phone System
  • Office Procedures
  • Hippa
  • HR
  • Insurance Claims
  • Insurance Payments
  • Background Checks
  • Front Office Operations
  • Telephone Calls
  • Direct Calls
  • Bank Deposits
  • Medical History
  • Insurance Billing
  • Vital Signs
  • MRI
  • Medical Billing
  • ICD-9
  • Drug Screens
  • I-9
  • Applicant Flow
  • Insurance Authorizations
  • Financial Arrangements

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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