Top Front Office Coordinator Skills

Below we've compiled a list of the most important skills for a Front Office Coordinator. We ranked the top skills based on the percentage of Front Office Coordinator resumes they appeared on. For example, 17.6% of Front Office Coordinator resumes contained Insurance Companies as a skill. Let's find out what skills a Front Office Coordinator actually needs in order to be successful in the workplace.

The six most common skills found on Front Office Coordinator resumes in 2020. Read below to see the full list.

1. Insurance Companies

high Demand
Here's how Insurance Companies is used in Front Office Coordinator jobs:
  • Coordinated all insurance interaction between customers and insurance companies with verification and tracking claims as well as collections accounts.
  • Communicated with potential insurance companies to determine viability, reviewed fee schedules, and established positive working relationships.
  • Obtain authorization for endoscopic procedures and other diagnostic tests to certify proper payment from insurance companies.
  • Established and maintained working relationship with vendors, insurance companies and other health related care facilities/organizations.
  • Gather patient information, contact insurance companies for breakdown/verification, track/order supplies materials and instruments.
  • Collected outstanding balances from patients as well as insurance companies, verified benefits and eligibility.
  • Accomplishments*Helped start up Dental OfficeSkills Used*Worked closely with Insurance companies in order to collect Claims
  • Interfaced with insurance companies and obtained insurance information from patients and entered into computer.
  • Correspond with insurance companies to obtain authorizations and appeal denials and incorrect reimbursements.
  • Verify insurance coverage by communicating with various insurance companies to ensure patient eligibility.
  • Process daily collections and insurance reconciliations via computer/phone calls to various insurance companies.
  • Obtained authorizations and verified benefits from several insurance companies for patient procedures.
  • Obtained all Workman's Compensation authorizations from adjusters and insurance companies.
  • Contacted insurance companies to verify eligibility, deductible and copay information.
  • Call insurance companies to verify eligibility, benefits and prior authorizations.
  • Confirmed appointments and contacted insurance companies for confirmation of insurance coverage.
  • Contacted health insurance companies and reviewed benefit information with patients.
  • Contacted insurance companies to discuss criteria guidelines and obtain authorizations.
  • Verified patient eligibility and claim status information with insurance companies.
  • Call insurance companies for prior-authorizations for surgery and imaging orders.

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2. Patient Care

high Demand
Here's how Patient Care is used in Front Office Coordinator jobs:
  • Communicated to specialized doctors and pharmacists to further patient care.
  • Coordinate with other offices/hospitals regarding patient care and follow ups.
  • Verified insurance and ensured proper coverage/billing for patient care provided.
  • Coordinated patient care with referring providers.
  • Encourage the front and back office to have a professional relationship and provide excellent patient care as a team.
  • Worked to ensure that clinic was always adequately stocked with supplies, enabling the delivery of quality patient care.
  • Resolved patient care issues and utilized effective communication skills to a diverse population on a daily basis.
  • Correspond with insurers, attorneys, and doctors regarding patient care, progress and commencement of services.
  • Assisted doctors and technicians with invoicing, patient monitoring, general patient care and client education.
  • Assumed an advocacy role for the office in resolving patient concerns and providing top-notch patient care.
  • Implemented use of a patient database enabling providers to track patient care and business trends.
  • Assisted in implementation of new tracking system that resulted in improved patient care.
  • Scheduled, coordinated and implemented patient care for over 300 patients.
  • Skilled in overcoming issues which hindered complete patient care.
  • Trained new staff on office procedures and patient care.
  • Coordinate patient care with other doctor's offices.
  • Assist doctor and nurses in providing patient care.
  • Work to ensure productivity and patient care.
  • Assist Optometrist with procedures and patient care.
  • Assisted the physician in patient care.

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3. Medical Records

high Demand
Here's how Medical Records is used in Front Office Coordinator jobs:
  • Administered front office duties, verified insurance, entered demographics into computer, using electronic medical records, Practice Management software.
  • Coordinated systems and procedures with medical records, data entry and personnel functions to ensure efficiency and accuracy in operations.
  • Answer phone schedule appointments verify insurance collection of copay's data entry prepare patient charts medical records edibility and benefit.
  • Set up an innovative billing management and electronic medical records system to expedite entry and retrieval of medical information.
  • Processed referrals, verified medical insurances/obtained authorizations, maintained medical records, answered the telephone, and maintained databases.
  • Coordinated several aspects of patient experiences, including verifying insurance, managing medical records and scheduling appointments.
  • Comply with OSHA/HIPPA established regulations * Accurately register all new patients' information into electronic medical records.
  • Front office supervisor overseeing all aspects of eligibility department, front desk and medical records department.
  • Increased efficiency by reviewing and ensuring that medical records and documentation were complete and accurate.
  • Set up and maintained confidential medical records and provided general office support to professional staff/office.
  • Balance daily receipts, medical records, verify insurance eligibility and benefits for patients.
  • Maintained and ensured strict confidentiality and ethical practices with all financial and medical records.
  • Conducted inspections of medical records to ensure compliance with agency and facility regulations.
  • Maintained confidentiality and adhered to HIPAA guidelines when released medical records.
  • Coordinated admission process and prepared medical records, and agreement packets.
  • Maintained all medical records and correspondence pertaining to patient medical records.
  • Sorted, scanned and resolved correspondence into electronic medical records.
  • Managed medical records and other patient information within HIPPA guidelines.
  • Maintained daily medical records with updated information and dictation.
  • Distributed electronic prescriptions and medical records to office personnel.

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4. Customer Service

high Demand
Here's how Customer Service is used in Front Office Coordinator jobs:
  • Facilitate daily administrative duties, including customer service, ordering diagnostic testing, managing the office and medical supply inventory.
  • Work collaboratively with RN Clinical Coordinator to ensue excellent customer service experience and quality clinical operations at health center.
  • Provided accurate and timely processing and coordination of services, ensuring positive patient experience by delivering outstanding customer service.
  • Perform daily spa & medical facility operations and maintenance; providing customer service and facilitates membership sales.
  • Ensured excellent customer service with positive results documented by 10% improvement in customer satisfaction surveys.
  • Performed escalated and complex customer service issues, promptly resolving concerns and ensuring customer satisfaction.
  • Established professional customer service relationships with new and existing patients by providing an inviting environment.
  • Job entailed administering member benefits to association members by way of telephone customer service.
  • Worked as front end coordinator and oversaw department operations to ensure efficient customer service.
  • Provided courteous customer service to patients to assure clients satisfaction and timely scheduling.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve patient/customer service.
  • Displayed extraordinary customer service skills in person, telephone and written communications.
  • Worked directly in customer service, demonstrated strong communication and multitasking skills.
  • Provided excellent customer service, verified insurance eligibility, and collected copay's/deductibles.
  • Achieved exceptional customer service for patients while maintaining complete patient privacy.
  • Maintained reception area by providing suburb customer service and assistance.
  • Received corporate recognition for outstanding work ethic and customer service.
  • Managed weekly, company-wide customer service initiatives involving 40+ staff.
  • Increased new referrals/patient visits by providing excellent customer service.
  • Provided excellent customer service to incoming patients and callers.

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5. Appointment Scheduling

high Demand
Here's how Appointment Scheduling is used in Front Office Coordinator jobs:
  • Managed client appointment scheduling, facilitated pet check-ins and pick-ups, performed care and maintenance of pets
  • Coordinate and appointment scheduling for both the dentist and hygienist.
  • Maintained the patient appointment system and handled appointment scheduling.
  • Front office functions including patient relations, appointment scheduling, telephone duties, insurance verification and collect co-pays.
  • Create and maintain personal files Checking in and checking out patients Appointment scheduling.
  • Answer Phones Check-In/Check-Out Assist in Insurance Verifications & Billing Appointment Scheduling

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6. Phone Calls

high Demand
Here's how Phone Calls is used in Front Office Coordinator jobs:
  • Answer phone calls expeditiously and professionally.
  • Meet and greet all guests, answer and handle all phone calls, and assist applicants through the application process.
  • Answered phone calls, PC/Mac, Internet, email, copier, data entry, errand runner, and greeter.
  • Screen phone calls and scheduled patients according to medical history and complications for appropriate time allotment ensuring quality care.
  • Handled all phone calls, set daily appointments, filing, faxing, data entry, and closed the office
  • Answered phone calls, made clients schedule, dealt with any questions or concerns clients have about our programs.
  • Contacted clients via email, phone calls, or in-person visits to make sure they were happy with employees.
  • Create, organize and file patients' charts, including accurate documentation of phone calls and missed appointments.
  • Handled incoming phone calls, calendar management, data entry, filing system, supplies and pay roll.
  • Greeted patients and visitors in a courteous and friendly manner and took clear and concise phone calls/messages.
  • Attended to phone calls, conclude the nature of calls and assisted callers to the proper person.
  • Front office duties include, answering phone calls, greeting clients when they arrive for their appointments.
  • Answer phone calls and correlate correspondence from patients and other physician offices to schedule referral appointments.
  • Helped the Physical Therapists make phone calls to schedule patients, enter in outcome measures/pain scales.
  • Performed office administrative duties such as, data entry, answer phone calls, and file.
  • Managed phone calls and messages, using judgment regarding nature of business and urgency of situations.
  • Answer phone calls -Scheduling -Take care of front office -Call in applicants and potential candidates to interview
  • Answer, assist, and direct incoming phone calls, greet vendors, designers and customers.
  • Followed up with daily phone calls and reported patient interaction to the appropriate case manager.
  • Obtain patient information *Collect and post co-pays and balances *Schedule appointments *Direct phone calls *Charge entry

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7. Patient Referrals

high Demand
Here's how Patient Referrals is used in Front Office Coordinator jobs:
  • Maintained schedules for multiple providers and appropriately appointed patients per provider requests/orders, including coordinating patient referrals and scheduling of procedures.
  • Processed and entered patient referrals into the electronic medical record system.
  • Obtained necessary information for patient referrals from their insurance company.
  • Coordinated patient referrals between concierge physicians and community specialists.
  • Maintained statistics on patient referrals and insurance verification.
  • Obtained patient referrals for patient specialist appointments.
  • Coordinated patient referrals with other offices.
  • Received patient referrals from medical facilities.
  • Communicated with other offices via fax, phone or email to set up patient referrals and consultations.
  • Established and maintained charts, files, and daily logs for clinic outpatient referrals.
  • Processed incoming calls from patient referrals, answered patient questions, and handled scheduling.
  • Organize new patient referrals, schedule, and prepare new patient packets.
  • Receive new patient referrals to wound center- follow up with potential patients.
  • Request and receive patient referrals by phone and EMR.
  • Collect copays from patients, coordinate with insurance to acquire patient referrals.
  • Coordinate patient referrals Obtain and record vital signs

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8. Office Supplies

high Demand
Here's how Office Supplies is used in Front Office Coordinator jobs:
  • General administration duties to include assistance with ordering office supplies and organizing general maintenance of office equipment.
  • Devised procedures to organize office supplies and outreach/training materials for efficient use.
  • Coordinated procurement of all office supplies and scheduled maintenance for business equipment.
  • Administered office supplies orders and verified financial expenses.
  • Ordered and distributed office supplies to designated departments.
  • Provided daily general clerical support to office staff by; ordering office supplies, making copies, faxing and preparing correspondence.
  • Verified patient demographics, Referred patients and scheduled appointments with physicians, Collect co-pays, Daily bank deposits, Ordered office supplies
  • Order office supplies, chart maker, bank deposit, weekly and monthly paper work and anything that comes up.
  • Supervised office staff, set appointments, managed: phones, patient check-in/out, filing, office supplies, billing
  • Stocked office supplies, prepared monthly expense reports, correspondence, billing and invoice submissions to corporate office.
  • Manage applicant flow & prepare applications, administer appropriate skills testing, prepare mailings and ordering office supplies.
  • Greeted guests, answered calls, ordered office supplies and provided administrative support to the Director of IT.
  • Maintain service-level standards for the office, including catering, office supplies, conference room technology, etc.
  • Supervised back office staff and maintained office supplies, orders, inventory, merchandise, and marketing support.
  • Keep medical office supplies stocked by anticipating inventory needs, place orders, and monitoring office equipment.
  • Used Microsoft, ordered office supplies, filing, faxing, and signed for UPS/Fed Ex packages.
  • Coordinated the ordering, receiving, stocking and distribution of office supplies and all other deliveries.
  • Managed office supplies to ensure adequate stock levels and ensured purchases did not exceed the budget.
  • Developed a tracking system for office supplies and decreased the cost of supplies by 40%.
  • Maintained stock room inventory and ordered office supplies, as needed, on a weekly basis.

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9. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Front Office Coordinator jobs:
  • Maintained and coordinated calendars, scheduling appointments, meetings and travel company-wide.
  • Qualified in general office administration, records maintenance, filing, scheduling appointments and routing calls, customer service and relations.
  • Perform routine administrative functions such as scheduling appointments, making call backs to clients to remind them of upcoming appointments.
  • Enjoyed recruiting, scheduling appointments, and assisting with interviews throughout the duration of time spent in the position.
  • Provide customer services such as patient check-in/out, answering phones, scheduling appointments, and verifying insurance.
  • Job duties included checking clients in for appointments, scheduling/rescheduling appointments and scheduling appointments through patient portal.
  • Assist recruiters by screening applicants, scheduling appointments, and assisting applicants through the application processes.
  • Performed administrative duties for medical office, including answering phones, scheduling appointments, and billing.
  • Front office duties include: Scheduling appointments, in-office procedures, diagnostic testing and surgery.
  • Performed data entry, handling phone calls/ scheduling appointments, filing & pulling charts.
  • Screen and forward calls, providing information, taking messages and scheduling appointments.
  • Answered agent calls scheduling appointments to show office listings with property owners.
  • Check in/out patients, scheduling appointments, scanning, faxing, greeting patients
  • Maintain the upkeep of the clinic from ordering supplies to scheduling appointments.
  • Managed the front desk by scheduling appointments and answering phones.
  • Answer high volume phone calls, scheduling appointments and procedures.
  • Assist with scheduling appointments with patients and doctors offices.
  • Answer inbound calls for Scheduling appointments for Dr's.
  • Inventory, scheduling appointments and data entry.
  • Handled phone calls from patients for scheduling appointments

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10. Front Desk

high Demand
Here's how Front Desk is used in Front Office Coordinator jobs:
  • Managed the receptionist/front desk area, including greeting visitors and responding to telephone and in-person requests for information.
  • Experienced in handling medical front desk in computerized and manual scheduling, and verifying insurance/benefits eligibility.
  • Represent New Hope as the face of a supportive and efficient practice, at the front desk and via telephone.
  • Assist front desk to schedule patient appointments and answered heavy phone calls; relieve front desk for breaks and lunches.
  • Provide front desk coverage, prepping charts, collection of co-pays, entry of patient registration to ensure clean claims.
  • Greeted/Checked In patients at the front desk for their scheduled diagnostic study that has been scheduled by their physician.
  • Front desk duties including patient check-in and out, scheduling and confirming appointments, and processing medical records.
  • Opened up front desk each morning, made sure everything was up and running before the day started.
  • Manage the front desk to ensure the day-to-day operations of the office are running smoothly and efficiently.
  • Served as a temp for a variety of assignments such as call centers and front desk receptionist.
  • Greeted patients at the front desk and requesting the required forms to be completed before surgery.
  • Checked in patients at the front desk, scheduled appointments, verified demographic and insurance information.
  • Managed the front desk, reception, and client waiting area with a service attitude..
  • Performed front desk activities, providing patient-facing scheduling, billing, and reception support for providers.
  • Front desk back-up for greeting patients, scheduling appoints, answering phones, and creating charts.
  • Supervised and assisted front desk staff with patient registration, chart preparation and billing inquiries.
  • Managed front desk associates' training, including but not limited to proper reservation procedures.
  • Assist the Office Manager in the management and supervision of the Front Desk Reception area.
  • Manage studio operations: front desk, supply/inventory, staff travel/itineraries, schedule conference calls.
  • Worked front desk, referrals, scanning, maintained the scheduling for all five physicians.

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11. EMR

high Demand
Here's how EMR is used in Front Office Coordinator jobs:
  • Monitored and completed attestation for Medicare EMR program.
  • Entered patient demographics into computer utilize EMR system.
  • Assist with daily processing of incoming records and records requests using manual records and Therapist Helper (via EMR).
  • Collect & enter data in EMR, file medical records, audit charts, and distribute patient information correctly.
  • Scanned all medical documents in to EMR system and filed electronically in to correct file in to patients chart.
  • Instituted the use of a new EMR & Practice Management system to increase the efficiency of the office flow.
  • Transmit information or documents to physicians, patients or customers using the EMR system, and by telephone.
  • Process paperwork, review forms for errors, EMR indexing, and records maintenance according to HIPAA guidelines.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed; using the EMR system without errors.
  • Assisted with obtaining prior-authorizations from insurance companies, abstracting, scanning and filing charts into the EMR/HER.
  • Input all information in EMR, answered multiple phone lines, schedule appointments, faxed over reports.
  • Coordinated front office, checked patients in and out, insurance, dictation & managed EMR.
  • Answered phones, scheduled patients, worked on faxes/documents using EMR, keep front office running smoothly
  • Develop, implement, and maintain office system protocols essential to electronic communications and EMR/HER.
  • Evaluated EMR software options and directed the implementation of the Office Ally programs and modules.
  • Check in and out of patients, Registration and accurate data entry in EMR.
  • Collect patient insurance information and enter this data into EMR for proper billing purposes.
  • Transferred and updated appointments and patient information from ZocDoc program to EMR system.
  • Utilized EMR system to schedule appointments and maintain patient medical history and records.
  • Scanned documents, input medical results and charted notes using the EHR/EMR.

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12. Office Staff

high Demand
Here's how Office Staff is used in Front Office Coordinator jobs:
  • Ensured front office staff was fully cross-trained in reception and appointment duties and initiated retraining/refreshers as necessary.
  • Promoted to referral coordinator from front office staff based on ability to work independently and prioritize responsibilities.
  • Supervised and trained all Administrative Office Staff and coordinated clerical support functions within office.
  • Conducted office staff meetings and assessed staff performance regularly.
  • Ensured patient satisfaction in interaction with business office staff.
  • Coordinated daily assignments for front-office staff.
  • Supervised front office staff, while monitoring the patient flow from check in to check out, to assure upscale service.
  • Assist the Office Manager and work closely with the front office staff to ensure all responsibilities are handled per company policy.
  • Ensured that patients were treated courteously by the office staff and that other visitors are screened and properly directed.
  • Hire, manage, and control daily actions of front office and front office staff functions efficiently.
  • Hired, trained and rotated office staff, including cross training for coverage in all job areas.
  • Managed daily operations of front office staff and assisted with scheduling and treatment planning of all patients.
  • Work with all affiliated office staff and prepaid insurance health plans to maintain professional public relations.
  • Cross training employees, filling in for back office staff, and calling out prescriptions/refills.
  • Maximized daily production goals by focusing on scheduling targets and motivating front office staff.
  • Maintained daily schedules, calendars and prioritized meeting requests for office staff and managers.
  • Oversee front office staff including phone representatives, check in and check out staff.
  • Implemented cross training of office staff to provide coverage in event of call off.
  • Coordinate the front office staff and act as liaison between clinics and billing office.
  • Trained front office staff, developed training materials, and assisted other departments.

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13. Patient Demographics

high Demand
Here's how Patient Demographics is used in Front Office Coordinator jobs:
  • Scheduled patient appointments, verified insurance, input patient demographics and contacted doctors office for medical reports and prescription verification.
  • Expected to update patient demographics accurately and obtain authorizations as required by treatment provided.
  • Prepared management reports for doctors - patient demographics and financial data.
  • Register new patients and updates existing patient demographics.
  • Entered patient demographics & insurance information.
  • Collected co-pay's, Scheduled appointments for patient's, updated all new insurance and patient demographics.
  • Greet patients as they come in for visits, update patient demographics if needed.
  • Scanned all patient demographics and any other correspondence in the system.
  • Verified patient demographics and obtained copies of proof of insurance cards.
  • Enter new patient demographics and insurance information into the system.
  • Enter patient demographics and collect monies that are due.
  • Update patient demographics and financial information in the system.
  • Check in and verifying patient demographics and insurance.
  • Update patient demographics and scan insurance cards.
  • Enter and update all patient demographics daily.
  • Entered patient demographics, insurance verifications, and obtain referral/authorizations.
  • Scheduled patient appointments Updated patient demographics & insurance information.
  • Maintained Medics Premier to easily access proper patient demographics, up to date insurance and billing information and patient appointments.
  • Create, update, and keep patient demographics, charges, receipts and appointments into Misys system.
  • Verify and communicate all insurance benefits and patient demographics to insurance biller out of state.

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14. Treatment Plans

high Demand
Here's how Treatment Plans is used in Front Office Coordinator jobs:
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required documentation to reduce incidence of denials.
  • Performed clerical duties for records management, insurance billing and treatment plans in addition to insurance eligibility verification and referrals.
  • Filed and retrieved patient records maintaining patient confidentiality * Provided treatment plans for patients.
  • Prepared and reviewed patient treatment plans including patient financing and collections.
  • Submit treatment plans for predetermination of benefits to insurance companies.
  • Presented treatment plans including calculating patient payment responsibilities.
  • Monitored prescriptions and therapist treatment plans.
  • Prepared and presented treatment plans to the patient, accounts receivable, worked closely with insurance companies, computerized scheduling.
  • Scheduled appointments for patients, light filing, created patient treatment plans, verified insurance and eligibility for procedures.
  • Prepared and presented treatment plans to patients, discussed financial options using Dental Fee Plan or Care Credit.
  • Perform charge entry at check out; present any treatment plans and assist with financial options if applicable.
  • Prepare financial treatment plans and present plan and financing options to patient at end of their appointment.
  • Conducted treatment consultations with all new patients and with existing patients when new treatment plans are presented.
  • Contacted patients to discuss treatment plans, hygiene care and to resolve outstanding balances or issues.
  • Computerized scheduling, preparing charts, presenting treatment plans to the patients, processing payments.
  • Worked with patients to create treatment plans for implants, wisdom teeth and oral surgeries.
  • Provide Spanish translations for treatment plans and discuss financing options to the patients.
  • Schedule and coordinate dental and oral surgery appointments accordingly for treatment plans.
  • Utilized knowledge of doctor orders and patient treatment plans to optimize schedule.
  • Accessed and organized treatment plans for all patient charts for the day.

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15. Bank Deposits

average Demand
Here's how Bank Deposits is used in Front Office Coordinator jobs:
  • Reconciled daily deposits/receipts, made weekly bank deposits and completed reports from billing department.
  • Maintained daily ledger and facilitates bank deposits.
  • Post payments, explanation of benefits and charges for daily procedures, reconciliation reports, bank deposits and patient statements.
  • Prepared daily bank deposits, daily/weekly accounting duties, balanced cash office, and provided money services to customers.
  • Follow up Claims, Post payments over the counter, Prepared daily bank deposits ad Insurance Checks.
  • Balanced registers, audited safe, prepared bank deposits, logged and followed-up on cashier over/shorts.
  • Answer phone, greet visitor, enter accounting data as needed, bank deposits, errands.
  • Acknowledge and greet patients, collect & post payments, heavy cash transactions and bank deposits.
  • Confirmed next business day appointments and pulled necessary charts as well as making daily bank deposits.
  • Handled and balanced cash on a daily basis, as well as prepared bank deposits.
  • Counted cash and balanced registers, prepared bank deposits, and investigated and rectified shortages.
  • Complete end of day reports assuring accurate account of funds and make bank deposits.
  • Handled the cash register and prepared bank deposits at the end of each day.
  • Performed collections, end of day billing, summaries and bank deposits.
  • Posted patient/ insurances payments, handled all bank deposits and change orders.
  • Maintained responsible for bank deposits, petty cash and gift cards.
  • Completed end of day reconciliation/batch and bank deposits and petty cash.
  • Post payments and balance daily sheets of transactions and bank deposits.
  • Prepared bank deposits and code revenue to appropriate general ledger accounts.
  • Maintained account receivable records, claims, bank deposits referrals.

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16. Patient Accounts

average Demand
Here's how Patient Accounts is used in Front Office Coordinator jobs:
  • Verify insurance coverage scheduled and confirmed upcoming/missed appointments, updated patient accounts, and payment close-out.
  • Maintained confidentiality of patient accounts; obtained, explained, and updated personal and financial information.
  • Monitored patient accounts for complete registration.
  • Assist with collections of past due patient accounts with nearly 100% success secondary to prior history of medical collections.
  • Review incoming patient accounts for outstanding balances and ensures that insurance coverage is verified prior to date of service.
  • Process Insurance Receipts: Document daily charges, payments and appropriate managed care adjustments to patient accounts.
  • Reviewed patient accounts and back-up documentation to determine the nature and extent of prior authorizations.
  • Coordinated all dental benefits, insurance billing, patient accounts, accounts payable and collections.
  • Print bi-monthly settlements from Mass Health and post to patient accounts, make appropriate adjustments.
  • Pursued collections of overdue patient accounts, collecting over $20,000 in 2010.
  • Maintained patient accounts, including setting up new accounts and managing current accounts.
  • Update patient accounts and handle all treatment correspondence with patients general dentists.
  • Verified payment posting to patient accounts to ensure proper cash application.
  • Post payments and charges to patient accounts and submit patient statements.
  • Tracked patient accounts receivable and outstanding balances to ensure timely payment.
  • Opened (closed), Answered phones, Updated Patient Accounts.
  • Updated patient accounts, and information on a daily basis.
  • Post payments to patient accounts and collect on outstanding claims.
  • Assisted with the timely collections of payments for patient accounts.
  • Maintained all patient accounts/payments: responsible party and insurance.

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17. Greeting Patients

average Demand
Here's how Greeting Patients is used in Front Office Coordinator jobs:
  • Front Office Skills: greeting patients, check-in, check-out, and scheduling referrals.
  • Point of focus for greeting patients with a warm, friendly demeanor.
  • promoted to Central Insurance Verification Specialist Responsible for answering phones and greeting patients.
  • Front Office Coordinator Responsible for checking in and greeting patients as they arrived to the clinic Provided superb customer service.
  • Front Office Responsible for multiple front office tasks greeting patients, scheduling Appointments, typing treatment reports.
  • Maintain confidentiality while greeting patients and providing general information on office policy, procedures, and practices.

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18. Hipaa

average Demand
Here's how Hipaa is used in Front Office Coordinator jobs:
  • Communicated information while abiding by HIPAA privacy laws.
  • Trusted with gathering and inputting patient HIPAA-based information.
  • Maintained client confidentiality per HIPAA regulations.
  • Organized patient record and archived to comply with Health Insurance Portability and Accountability Act of 1996 (HIPAA) guidelines.
  • Assure that records are stored/ scanned securely and handled in compliance with HIPAA privacy and security regulations.
  • Check in scheduled patients, update and verify insurance and demographics, update yearly HIPAA forms.
  • Edited dictated letters, verified HIPAA forms signed by patient, faxed, and filed.
  • Communicate with appropriate staff regarding patient's arrival, process/updated HIPAA related form as necessary.
  • Maintained all office files and charts meticulously to comply with all regulations for HIPAA.
  • Managed the flow of Primary Care/Cardiology practice and performed HIPAA compliance for the office.
  • Gained knowledge of clinic practices, including insurance credentialing and HIPAA compliance.
  • Maintained patient privacy prior to and at the onset of HIPAA regulations.
  • Handled patient records with confidentiality in accordance to HIPAA and company policy.
  • Keep compliance of confidential medical information with regards to HIPAA.
  • Implemented and trained staff in programs of HIPAA compliance.
  • Assure practice maintains HIPAA compliance at all times.
  • Implemented HIPAA and OSHA rules and regulations.
  • Ensured HIPAA was enforced for patient confidentiality.
  • Scan insurance cards, driver's licenses, and HIPAA Forms.
  • Follow HIPAA and OSHA rules.

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19. Hippa

average Demand
Here's how Hippa is used in Front Office Coordinator jobs:
  • Maintain high level of professionalism and confidentiality, ensuring HIPPA guidelines are followed.
  • Preserved patient and company information under HIPPA regulations.
  • Utilized HIPPA guidelines while handling highly confidential information.
  • Request medical records before and after evaluations; copy, fax and/or mail client files according to HIPPA regulations.
  • Greet patients/walk-ins, provide supervision to front office staff, HIPPA knowledge, coordinate daily clerical functions of admitting/registration.
  • Filed and maintained all patient correspondence and notes in patient charts without error and in compliance with HIPPA Laws
  • Received & sent out Medical record records in accordance with HIPPA policy & procedures for patient's confidentiality.
  • Release medical records following HIPPA guidelines, and prepare outside medical records to be reviewed by physician.
  • Provided knowledge and suggestions to providers, regarding HIPPA and Compliance laws in the medical office setting.
  • Schedule and verify appointments, check-in patients, and collect personal information while complying with HIPPA regulations.
  • Covered shifts as needed in the office, Implemented policies and procedures with in HIPPA guidelines.
  • Comply with the office policy and follow OSHA requirements, maintain strict patient confidentiality, HIPPA.
  • Pull Charts and update with each visit, consent forms, medical updates and HIPPA.
  • Implement HIPPA rules and regulations in order to make sure we were operating in compliance.
  • Served as a health insurance liaison while adhering to HIPPA and human resource laws.
  • Greet patients and acknowledge patient concerns/issues and ensure patient is notified regarding HIPPA.
  • Ensured completion of paperwork, sign-in and security procedures, HIPPA compliance.
  • Ensured compliance with HIPPA laws for the protection of patient information.
  • Maintained HIPPA compliant, phone triage and problem resolution support.
  • Follow company policies and procedures along with HIPPA compliance.

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20. Background Checks

average Demand
Here's how Background Checks is used in Front Office Coordinator jobs:
  • Managed paycheck distribution, scheduled interviews and performed background checks.
  • Performed background checks potential associates.
  • Reviewed resumes, submitted qualifying candidates to specific openings, set up interviews, ran background checks and drug screens.
  • Verified employment, background checks, administered drug screens, collected associate time cards, and distributed weekly paychecks.
  • Performed Social Security checks with Department of Homeland Security, administer background checks and drug screens when necessary.
  • Take care of all filing, background checks, social security verification, and drug tests.
  • Assisted human resources by screening candidates, conducting background checks and applications for 50+ applicants.
  • Conducted criminal background checks, credit checks, and drug screens on new applicants.
  • Perform HR functions such as E-verify, criminal background checks, and drug screens.
  • Completed background checks online and forwarded them to the Staffing Consultants.
  • Performed background checks as well as administer drug tests.
  • Performed background checks and drug tests on associates.
  • Perform background checks requested by recruiters.
  • Conduct background checks using S2Verify.
  • Ordered background checks and electronically verified applicants eligibility to work in the United States.
  • Performed employment eligibility verifications and background checks.
  • Process employment applications; including background checks and I9's Conduct drug screening and alcohol testing.
  • Conducted nationwide background checks, employment verifications, and performed drug tests.
  • Send emails and schedule interviews for the consultants ~Run background checks ~E-Verify candidates
  • Figure bill rates, workman's comp, fill job orders, drug screens, background checks, E-verify.

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21. Medical Billing

average Demand
Here's how Medical Billing is used in Front Office Coordinator jobs:
  • Converted paper scheduling to medical billing/scheduling software.
  • Performed scheduling of patients, Medical Billing, Account Reviews, Office Staff Hiring and Management.
  • Gained knowledge of medical billing and codes used to get a claim paid.
  • Process medical billing and coding, schedule consults and responsible for accounts receivable.
  • Scan and provide information to medical billing service.
  • Maintained health care related statistical datasheet and was responsible for medical billing.
  • Assisted with credentialing of providers and transition to electronic medical billing Acted as front office coordinator when needed.
  • Provide information, schedule appointments and sleep study; Medical billing and coding responsibility; Insurance follow up.
  • Get any pre-authorization required by the patient's insurance carrier for medical billing purpose as needed.
  • Handled medical billing for over 40 33 607 therapists in multiple clinics.
  • Scheduled patients Processed medical billing Provided translation to non English speaking patients

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22. CPT

average Demand
Here's how CPT is used in Front Office Coordinator jobs:
  • Scheduled appointments, Faxed and scanned medical documents, CPT Coding, Alphabetical filing, sorted mail, and balanced daily charges
  • Applied proper ICD-9 and CPT coding to patient invoices and submitted claims to insurance companies for proper reimbursement.
  • Coded and billed encounters forms with correct ICD-9 and CPT codes, also coded Internist's billing from hospital
  • Billed charges using CPT and ICD-9 coding and responsible for running aging reports and reconciling outstanding balances.
  • Verify patient insurance coverage and benefits with insurance companies using CPT and ICD-9 codes.
  • Ensured a smooth billing process by implementing proper coding for ICD-9 and CPT codes.
  • Utilized medical terminology to accurately assign CPT and ICD 9 codes to the procedures.
  • Filled out labs and necessary paperwork, using ICD-9 codes and CPT codes.
  • Performed ICD-9/CPT Coding that was used for patient billing and insurance purposes.
  • Assist charge entry personnel in resolving complex CPT and ICD-9 coding issues.
  • Entered in all billable charges with proper CPT and diagnosis codes.
  • Verify insurance benefits per CPT procedure and code appropriate ICD-10 diagnosis.
  • Gained experience with medical terminology, ICD-9 and CPT codes.
  • Process all transactions with CPT and diagnosis codes to match.
  • Review encounters for correct CPT codes and modifiers before approving.
  • Input CPT and ICD-9 codes into computer for patient billing.
  • Worked with medical coding ICD-9 and CPT.
  • Cross trained in ICD9/CPT and billing procedures.
  • Manage Front Office - CPT Code/Billing/Medical Term.
  • Verified PR-2's & Doctor's Notes to ensure the ICD-9 & CPT Codes were correct and payable.

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23. Physical Therapy

average Demand
Here's how Physical Therapy is used in Front Office Coordinator jobs:
  • Job duties included scheduling patients for physical therapy, coordinating benefits and prior authorizations of new and established patients.
  • Secretarial-related work, receptionist, clerical-activities; answer questions as needed regarding the ATI Physical Therapy office.
  • Received post-op therapy referrals from orthopedic surgeons to schedule post-op physical therapy for patients.
  • Supervised and trained physical therapy technicians on office equipment and systems.
  • Performed all non-clinical job duties in a physical therapy rehabilitation clinic.
  • Schedule all diagnostic testing and physical therapy and chiropractic appointments.
  • Coordinated and scheduled patients for physical therapy and occupational therapy.
  • Verified all insurance, received authorization for physical therapy.
  • Billed insurance and counseled patients for physical therapy services.
  • Manage daily operations of busy Physical Therapy Clinic.
  • Organize and schedule all incoming/follow-up patient's visits, physical therapy, MRI's and X-rays as ordered by the doctor.
  • Work with 8 front office coordinators covering check-in and check-out for an orthopedic sports medicine doctor's office and physical therapy.
  • Organize incoming faxes (Physical therapy reports, prescription refills, patients plan of cares, and medical record request).
  • Set up the schedule for the Physical Therapy Aids so they could keep track of the Patients coming in.
  • Performed wide variety of administrative tasks to contribute to the daily success of a small neighborhood physical therapy clinic.
  • Scheduled follow-up appointments, handling each on a case-by-case basis, demonstrating knowledge of physical therapy diagnoses and treatments.
  • Worked over 1000 hours in an outpatient physical therapy clinic * Assisted patients with their exercise routines while recording results
  • Acquire reports for all diagnostic testing and physical therapy within facilities, Assist in x-ray room when needed.
  • Work closely with commercial insurances, auto work compensation and Medicare to finance physical therapy needs.
  • Maintain all aspects of running the front office of a very busy Physical Therapy facility.

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24. High Volume

average Demand
Here's how High Volume is used in Front Office Coordinator jobs:
  • Worked in the Scheduling Department, scheduling a high volume of appointments for doctor's office and patients.
  • Manage a high volume of incoming calls, data entry and incoming Emails from various vendors.
  • Received and screened a high volume of internal and external communications by phone and email.
  • Answer and direct high volume of incoming calls to appropriate individuals and departments.
  • Handle high volume of patient calls for a six physician practice.
  • Answered a high volume phone to schedule existing and new patients.
  • Operated cash register with proficiency and high volume of money.
  • Managed a high volume of email and telephone correspondence.
  • Operated high volume property management for 900+ rental units.
  • Answered a high volume of incoming patient calls.
  • Greet and welcome patients in high volume clinic.
  • Answered high volume of incoming phone calls, scheduled appointments, collected copayments and followed up on denied insurance claims.
  • work at the reception desk, answer high volume calls, greet and communicate with patients and providers.
  • Front Office Assistant and Receptionist * Manage multi-line phone system with high volume calls for five locations.
  • Answer a high volume 8-line phone system while cancelling, rescheduling, and setting patient appointments.
  • Demonstrated proficiencies in telephone and front office area within a high volumepatient environment.
  • Answer phones {high volume phone counseling} Check in/out Daily deposits closed out all charges and balancing for the day.
  • Identified & Directed high volume Foot Traffic and Multi-line Phone.

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25. Patient Payments

average Demand
Here's how Patient Payments is used in Front Office Coordinator jobs:
  • Prepare Daily Deposits/Reports for Collections and Patient Payments.
  • Managed patient payments including delinquent account collection.
  • Perform cashiering functions to include collection of patient payments, issuing receipts, compiling and balancing reports and cash drawer daily.
  • Front office check in and check out including daily balancing of charge receipts and other forms of patient payments.
  • Assisted with training new employees, posted patient payments and had minimal billing experience posting insurance checks.
  • Handle all incoming and outgoing payments for both insurance and daily in-office patient payments.
  • Received patient payments, calculated weekly accounting reports, and made bank deposits.
  • Log all insurance and patient payments and balance the billing for both surgeons.
  • Collected patient payments, payment arrangements and set up Care Credit.
  • Receive patient payments and verify medical insurance on a daily basis.
  • Oversee patient reception, registration and collection of patient payments.
  • Collect patient payments and ensure payments are properly recorded.
  • Process and apply patient payments to their accounts.
  • Process and reconcile insurance and patient payments.
  • Processed patient payments and made daily deposits.
  • Charge entry; posting of patient payments.
  • Process patient payments according to policy.
  • Utilize Care Credit for patient payments.
  • Apply co-pays, and patient payments.
  • Collect co-pays, post patient payments.

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26. Patient Check

average Demand
Here's how Patient Check is used in Front Office Coordinator jobs:
  • Conducted all functions associated with patient check-out including pricing services, collection of payments and scheduling follow-up appointments.
  • Schedule patient appointments per office guidelines and provider requirements including patient check-in and check-out.
  • Verify insurance information and obtain changes at patient check-in to establish accurate financial records
  • Front office Medical Reception Patient check in and out Authorizations Checking insurance eligibility
  • Performed patient check-in/check-out, verification of insurance coverage and eligibility.
  • Front office duties - patient check in/out, scheduling, insurance verification, inventory and opening and closing procedures.
  • Front office reception: Patient check in, verify eligibility, co-pays, update insurance information and demographics.
  • Assist with scheduling patient appointments, verifying insurance and patient demographics, copay collections, and patient check-in.
  • Trained front office personnel on patient check-in/check-out, answering phones and daily close out procedures.
  • Assist patient check-in and notify Medical Assistants and Providers of any necessary updates for treatment.
  • Coordinate activities of the Front Office staff assuring smooth patient check-in and check-out.
  • Ensured proper patient check-in, insurance verification, referrals, authorizations and billing.
  • Performed patient check-in and check-out and maintained smooth operation of check-in procedures.
  • Assist front office staff with patient check-in and check-out.
  • Managed patient check in/out process and scheduled future appointments.
  • Coordinate and perform patient check-in and checkout process.
  • Performed patient check and check duty.
  • Answer Multi-line phones, Filing, Insurance Verification, Order Supplies, & Patient Check In/Out

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27. Medicaid

average Demand
Here's how Medicaid is used in Front Office Coordinator jobs:
  • Checked eligibility, verified and entered insurance information for PPO and Medicaid patients.
  • Obtained all authorizations for active Medicaid/Medicaid Carolina Access patients for future office visits.
  • Perform monthly checks for Medicaid Eligibility and verification of nurse licenses.
  • Called insurance company to verify patient s insurance coverage PPO/Medicaid/HMO/DMO.
  • Case Management for all Medicaid/Medicaid Carolina Access patients.
  • Verified and managed Medicare & Medicaid Benefits.
  • Verify insurance to include commercial and Medicaid.
  • Complete Medicare audits and obtain Medicaid authorizations.
  • Communicated with patients and commercial insurance including Medicare and Medicaid via phone, fax, e-mail, mail or personally.
  • Review and verify all patient coverage of insurance (Medicaid and private) and collect required copay or balance.
  • Received medical payments using company database; Filed Medicaid authorization claims; Accounts receivable maintenance of 200+ client accounts.
  • Assist patients that are uninsured explore their options for coverage, including Medicare, Medicaid, and County programs.
  • Verified Medicaid benefits and relayed messages from contracted nursing home facilities to the appropriate psychologist staff member.
  • Followed up on managed care, Medicaid, Medicare, workers' comp, and self-pay accounts.
  • Analyzed Medicare, Medicaid, private insurance, and HMO billing, claims and payments.
  • Filed, compiled, and completed of prior authorizations of Medicaid patients and reimbursements.
  • Attend and continually train with Missouri Medicaid and all Managed Care Plans throughout Missouri.
  • Schedule patient appointments and verify insurance status, including Medicaid and CHP.
  • Claim filing and electronic filing of Medicare, Medicaid and Commercial.
  • Created a spreadsheet with Excel for Medicaid client funding.

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28. Patient Registration

average Demand
Here's how Patient Registration is used in Front Office Coordinator jobs:
  • Performed patient registration, insurance verification and patient scheduling for family practice office.
  • Supervised patient registration and scheduling for five medical doctors and 20 practitioners.
  • Assisted with patient registration and accepted payments for clinical/physician's services.
  • Enter information for patient registration, scheduling and insurance information collection.
  • Reviewed patient registrations and facilitated any updates necessary.
  • Performed patient registration confirming their benefits and eligibility.
  • Executed effective patient registration and scheduling of appointments.
  • Perform administrative task and provide patient registration assistance.
  • Maintained patient registration and reception with accuracy.
  • Processed insurance and new patient registration.
  • Conduct routine data processing and query functions, filing, and preparation of medical correspondence, patient appointments and patient registration.
  • Input patient registration information and demographics, scan insurance cards and appropriate documents at time of check in.
  • Manage front office billing entry, patient registration, copay's, incoming calls and traffic flow.
  • Assist patients with checking in progress, new patient registration and verifying insurance information.
  • Greeted and roomed patients and guided new patient registration.
  • Implemented front office procedures, patient registration and check-out.
  • Piloted patient registration system for new and recurrent patients.
  • Conducted insurance verifications and patient registration.
  • Collect copays, new patient registration, handling correspondence, reception and other duties.
  • Check in and out, collect copayments and coinsurance, schedule appointments, patient registration

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29. Computer System

average Demand
Here's how Computer System is used in Front Office Coordinator jobs:
  • Collect all necessary customer information to complete transaction, using approved documents and computer system entry, while maintaining confidentiality.
  • Trained new and existing staff on new computer systems and facilitated communication between clinic and systems support specialists.
  • Entered patient information and charges into computer system and ensured accuracy and completeness of all required fields.
  • Processed accounts receivable into computer systems and deposited using an online system.
  • Verified insurance and patient demographics and entered information into computer system.
  • Enter and retrieved information on ambulatory and department computer systems.
  • Maintained patient census and patient identification information in the computer system
  • Schedule patient follow-up appointments in computer system.
  • Register customer purchases in computer system.
  • Assisted in computer system development.
  • Enter data, such as demographic characteristics, history, diagnosis, and prior exam results into the computer system.
  • Review physical therapists charge entries in computer system and check for accuracy against daily progress note in patient's files.
  • Obtain correct orders and authorization, Created new patient charts and input all information correctly in to computer system.
  • Greet patients and visitors; which include checking-in all patients and entering their data into computer system.
  • Update patients chart information in both the paper chart and the computer system.
  • Enter patient's demographics into Practice's computer system and updated as needed.
  • Created new accounts via computer system and new charts from intake information.
  • Trained new employees in the use of the computer system programs.
  • Entered all information into computer system from forms completed by patients.
  • Played an integral role in adopting a new computer system.

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30. Patient Files

low Demand
Here's how Patient Files is used in Front Office Coordinator jobs:
  • Maintained patient files by organizing, labeling and updating confidential information.
  • Created and maintained patient files ensuring information is updated.
  • Monitored patient files to ensure proper documentation for procedures.
  • Ensured that all procedures, from pulling the correct patient files to charting insurance information, were closely followed.
  • Review charts to ensure proper procedures are administered and current patient files are up-to- date.
  • Scheduled appointments, set up new patient files, verified insurance coverage and benefits.
  • Prepared patient files each day, filed patient charts, and performed file maintenance.
  • Maintain patient files, perform data entry, scanning and copying documents.
  • Prepared patient files for mental status exams by including appropriate testing materials.
  • Put together and maintained all patient files and other confidential documents.
  • Provided new and updated spreadsheets and documents fir patient files.
  • Established patient files and confirmed patients' personal data.
  • Printed and organized patient files, reports and claims.
  • Received and processed changes to patient files.
  • Managed all patient files and online databases.
  • Scan all paper work into patient files.
  • Update patient information, maintained patient files.
  • Organized and scanned patient files and records.
  • Organized and maintained multiple patient files.
  • Maintain and Update Patient Files.

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31. Reception Area

low Demand
Here's how Reception Area is used in Front Office Coordinator jobs:
  • Performed and oversaw all daily functions of the office reception area, including check in, check out and telephone reception.
  • Provide full-time coverage of reception area with a courteous, pleasant, and professional presence in greeting guest.
  • Managed the reception area including greeting visitors and responding to telephone and in - person requests for information.
  • Cleaned and stocked the lobby, reception area, and medical rooms.
  • Managed the front office reception area and interacting with all visitors.
  • Maintain reception area making sure it is neat and tidy.
  • Maintained the reception area in a neat and clean manner.
  • Maintain reception area, straighten magazines, take care of plants
  • Maintained a safe and clean reception area and lobby.
  • Keep reception area picked up and presentable.
  • Maintained a professional front office by anticipating patients' anxieties; answering patients' questions; maintaining an organized reception area.
  • Scheduled patient appointment Handled data entry and medical record management Maintained front reception area, screened visitors, and coordinated with vendors
  • Maintained reception area for customers comfort Answered phones, questions, and organized paperwork Scheduled acquisition opportunities for owner
  • Operated company call center and reception area Coordinated corporate meetings and events Prepared monthly sales reports Organized mortgage files for closing

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32. Icd-9

low Demand
Here's how Icd-9 is used in Front Office Coordinator jobs:
  • Completed daily ICD-9 coding and patient appointments.
  • Perform coding on radiological and cardiology tests following all current ICD-9-CM guidelines.
  • Look up missing ICD-9 dx codes
  • Handle ICD-9 code cards for oncology physicians and forward cards to White Marsh to billing weekly.
  • Coded and posted the patient encounters in accordance to ICD-9 regulations.
  • Manage Front Desk, Receive Patients, Insurance verification, Icd-9 coding, payment processing to include Co- Pays insurance Acceptance.

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33. Medical Office

low Demand
Here's how Medical Office is used in Front Office Coordinator jobs:
  • Solo front office coordinator responsible for managing the day-to-day operations of busy medical office.
  • Communicate with medical offices and insurance companies to obtain patient information and prescriptions.
  • Performed a variety of medical office duties with minimal supervision.
  • Performed both clinical and administrative tasks in fast-pace medical office.
  • Interviewed and hired front office/medical office staff.
  • Verified medical office and outpatient testing benefits
  • Obtain current surgical schedules from RPCC, Medical Office and current physician orders, demographics, medical records.
  • Coordinated patient care, collected and posted payments, notified medical offices of referrals and transferred care.
  • Oversee daily medical office functions, to include patient scheduling, check in/check out of patients.
  • Assist in discharge process from medical office including collecting payments, issuing receipts and posting data.
  • Scheduled all Medical office referrals/appointments and assisted with all aspects of surgeons and ARNP's schedule.
  • Helped coordinate the overall organization of the medical office as well as medical staff.
  • Managed and completed medical records requests for patient and medical office needs.
  • Provided excellent front office customer service in a busy medical office.
  • Manage a team of 5, in a medical office.
  • General medical office duties i.e.
  • Organized & maintained medical office.
  • Managed incoming and outgoing calls for busy medical office.

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34. Job Orders

low Demand
Here's how Job Orders is used in Front Office Coordinator jobs:
  • Processed potential associates, filled job orders, handled time sensitive phone calls and mass calls to fill ASAP job orders.
  • Assisted with recruiting associates and filling job orders, reviewed on-line applications, and scheduled interviews for staffing consultants.
  • Work with internal team to staff assignments accordingly, interact with clients and take and full fill job orders.
  • Communicate w potential & present employers via phone, in addition to assisting placement specialist with job orders.
  • Complete new and update job orders per client in program software and all social media/online job boards.
  • Interview candidates, fill job orders, and follow-up with clients to ensure job placement satisfaction.
  • Increase office and team effectiveness through daily communication to fill job orders with sense of urgency.
  • Scheduled interviews, created job orders, resolved associated payroll issues and client invoice issues.
  • Maintain an extremely high-level of daily activity to fill all job orders with urgency.
  • Processed personal references, helped fill job orders, and dispersed payroll checks.
  • Assisted Staffing Consultants with filling job orders and interviews of potential applicants.
  • Fill job orders; develop a pool of associates by interviewing applicants.
  • Make and confirm appointments while identifying ideal candidates for specific job orders.
  • Communicate with team on top priority open job orders and team goals.
  • Fill job orders, quality check calls to clients, sales calls.
  • Perform drug screens of qualified associates assigned to open job orders.
  • Screen online applications to determine if applicable to open job orders.
  • Assign current associates to any open job orders we have available.
  • Process monthly report's, and job orders for accounting.
  • Received and filled job orders with qualified candidates.

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35. Telephone Calls

low Demand
Here's how Telephone Calls is used in Front Office Coordinator jobs:
  • Handled telephone calls with patients, physician's offices, and all other parties calling the facility.
  • Screened telephone calls, visitors, and made contact with insurance companies regularly.
  • Answered incoming telephone calls from customers interested in taking CPR classes.
  • Recruit, sell, make telephone calls to associates and clients.
  • Answer and respond to telephone calls with professionalism and promptness.
  • Answer and screen all incoming telephone calls and emails.
  • Greeted customers, answered telephone calls, and scheduling.
  • Handle all telephone calls and direct them appropriately.
  • Answer all telephone calls and resolve any issues.
  • Answer incoming telephone calls, handle all patient concerns
  • Respond to telephone calls regarding medical services.
  • Answer a large volume of telephone calls.
  • Screen telephone calls for referral to Physician.
  • Answer multi-line telephone calls, set appointments, provide information, and direct calls as needed.
  • Answered multi-line phone system and directed telephone calls while ensuring phone system was operating correctly.
  • Handle all guest complaints, telephone calls, messages, faxes and mail.
  • Answer multi-line inbound telephone calls and inquiries.
  • Triaged and prioritized a large number of telephone calls from clients, families, caregivers, pharmacies, public agencies.

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36. Staff Members

low Demand
Here's how Staff Members is used in Front Office Coordinator jobs:
  • Generated patient correspondence and distributed mail to appropriate staff members.
  • Provide exceptional patient care at all times, greet patients upon arrival and notify appropriate staff members of patient's arrival.
  • Train new and existing staff members on office procedures, and work with staff to develop knowledge of insurance protocol.
  • Practiced effective team leadership by assisting other staff members when needed and assured customer satisfaction during low staffing times.
  • Assisted other staff members when needed, assuring continued customer satisfaction during low staffing times.
  • Maintained an effective ongoing relationship with patients, parents, doctors, and staff members.
  • Provided orientation and 6 weeks on the job training for new staff members.
  • Provided administrative support to all staff members across a fast paced accounting office.
  • Provided daily administrative support to staff members in a fast-paced setting.
  • Assisted financial staff members with encounter form coding duties as well.
  • Managed an office of 4 nurses and 7 staff members.
  • Greeted and directed office visitors to the appropriate staff members.
  • Screened calls and incoming correspondence for attorneys and staff members.
  • Supervised the other staff members in the Roswell office.
  • Directed patient inquiries to appropriate staff members.
  • Prevent and resolve conflicts between staff members.
  • Assist with communication between staff members.
  • Supervised 5 front staff members.
  • Serve as liaison for clinical staff members & office personal in regards to clients, scheduling, billing, financial hardships.
  • Print daily encounter forms and schedules for the staff Route incoming call and message to the appropriate staff members

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37. MRI

low Demand
Here's how MRI is used in Front Office Coordinator jobs:
  • Verify patients MRI procedures for authorization.
  • Schedule follow up appointments and assist patients with scheduling test that may require prior approval such as CT Scans and MRI.
  • Managed the medical front office and coordinated business operations with physicians and legal staff for a busy MRI facility.
  • Scanned all incoming reports: Labs, X-rays, MRI reports, operative/procedure reports, ultrasounds etc.
  • Verify insurances, obtain prior authorizations if indicated by insurance for MRI'S and CT'S.
  • Schedule and confirm patient appointments for the Open-Bore MRI office and maintain appointment calendars.
  • Scheduled MRI/CT scans and neurological surgeries according to clinic policy.
  • Obtained authorization from all health insurances for MRI procedures.
  • Scheduled patient's appointments including MRI and EMG.
  • Schedule appointments for MRI and CT Scan.
  • Assist PSS with questions regarding MRI procedures/appointments.
  • Scheduled patient appointments for MRI procedures.
  • Prepare MRI orders for imaging.
  • Scheduled patient specialty testing (MRI, Bone scan, CT scan and ESI).
  • Scheduled all additional testing, MRI's, EEG, etc.
  • Scheduled patients for their MRI'S X-RAYS and CT Scan.
  • Obtained MRI, CT scan and x-ray reports.
  • Assist MRI tech as needed; i.e.
  • Obtained authorizations for MRI,CT,US, Physical and Speech Therapy.
  • Scheduled appointments for new and existing patients, as well as MRIs.

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38. Data Entry

low Demand
Here's how Data Entry is used in Front Office Coordinator jobs:
  • Performed data entry into the Medication Administration Record according to doctor's instructions.
  • Completed data entry and insurance verification, and scheduled patients.
  • General office/clerical duties including filing and data entry.
  • Executed data entry of patient information.
  • Handled all special administrative projects, assisted with overflow work from other administrative staff, including word processing and data entry.
  • Prepare reports, file, data entry, proficient in Microsoft Word, Outlook, Excel, and all office equipment.
  • Implemented data entry methods to ensure that all messages, appointments, emails, and faxes, were easily organized.
  • Performed routine clerical duties such as processing mail, filing, photocopying, faxing, data entry, and scheduling.
  • Performed general office duties including faxing, filing, data entry, and answering calls in a fast paced environment.
  • Opened incoming mail, sent out overnight packages and took payments with credit card machine and data entry.
  • Accepted customer s application/paperwork, maintained computer files, performed data entry, sorted incoming and outgoing mail.
  • Skilled in data entry speed 65 WPM and accurate into the patients file chart on the computer.
  • General office administration, shipping/receiving, data entry, filing, meeting preparation, graphics and presentations.
  • Greeted clients and maintained office morale* Data entry, filing, and answering phones* Bookkeeping and billing management
  • Scheduled and greeted patients, answered telephones, purchased supplies, preformed data entry and billing.
  • Assisted clinical research department with lab preparations, patient correspondence, medical records and data entry.
  • Input data entry into I-heal and process billing daily to be sent to CCHS billing dept.
  • Perform daily administrative duties such as filing, scanning, emailing, and data entry efficiently.
  • Handled office bookkeeping, data entry, indexing, contracts, reports, and transaction sales.
  • Assisted in billing, filing, insurance verification, data entry and general office duties.

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39. Insurance Authorizations

low Demand
Here's how Insurance Authorizations is used in Front Office Coordinator jobs:
  • Obtain and distribute insurance authorizations/referrals according to insurance guidelines.
  • Obtain insurance authorizations, verify benefits.
  • Answer the telephone and obtain patient insurance authorizations by way of the Internet and the telephone.
  • Acquire insurance authorizations for Medicaid, Worker s Comp, and Car Accidents claims.
  • Obtained state L&I insurance authorizations in addition to commercial insurance authorizations.
  • Obtained insurance authorizations, preauthorizations & billing.
  • Performed tasks associated with the following: off-site visits, bump lists, rejection reports, insurance authorizations medicalrecords.
  • Greeted and registered patients, prepared charts, answered phones, scheduled appointments and processed insurance authorizations.

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40. HR

low Demand
Here's how HR is used in Front Office Coordinator jobs:
  • Boosted customer satisfaction through courteous, professional customer service, including assistance with insurance inquiries, reviewing treatment options.
  • Worked closely with and built positive relationships with multiple departments throughout the organization including Radiology & Physical Therapy.
  • Answer telephone calls efficiently and appropriately and direct calls proficiently throughout the department.
  • Assisted in various administrative tasks during the Oracle PeopleSoft HR application implementation project.
  • Conducted tours throughout facility for potential incoming residents and their family members.
  • Maintained accuracy of office administration files through regular reports and independent projects.
  • Supervised a busy, three-medical-provider oncology clinic patient clinic *Scheduled appointments.
  • Communicate with Practice Manager/Administrator to maintain consistency throughout all offices.
  • Coordinated activities for busy, three-practitioner, two-office oncology practice.
  • Directed associates through application process and screened for available positions.
  • Supervised administration of established practice through delegation and organization.
  • Negotiated payment arrangements through strong professional customers service skills.
  • Maintained patient loyalty through impeccable courtesy and professionalism.
  • Maximize career development through center-provided leadership training programs.
  • Shred sensitive, privileged, and/or confidential documents
  • Reviewed patient eligibility through insurance companies.
  • Assisted applicants through application process.
  • Helped decrease timely phone usage by instituting a new procedure for requesting refills and answering client's immediate concerns through email.
  • Provided patient quality care and service throughout the MOHS skin cancer surgery process to ensure they had the smoothest experience possible.
  • Lead back office oral surgery assistant, main surgical assistant, IV sedation, monitoring patient throughout sedation, discharging patient.

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41. Patients In

low Demand
Here's how Patients In is used in Front Office Coordinator jobs:
  • Provided initial psycho-social evaluation on all new patients in order to make necessary referrals to contracted providers.
  • Perform a combination of routine calculations and data entry of patients billing information, verify patients insurance.
  • Verify company authorizations for services and register patients in accordance to company protocols.
  • Verify patients insurance/benefits, discharges and perform reminder calls for appointments.
  • Verify insurance benefits, Collect patients insurance payments.
  • Verified insurance and patients information.
  • Assisted patients in securing line of credit; arranged payment scheduled appointments, wrote correspondence and called on past due accounts.
  • Promoted the office referral program, briefing patients and staff on updates and designing spreadsheets to track patients in program.
  • Checked patients in and out of the office; and also scheduled all follow-up appointments for and with specialty offices.
  • Check patients in and out, schedule appointments, collect co-pays, verify insurance, schedule referral and authorization from Insurance
  • Create and maintain patient charts, enter patients into scheduling system, handle monies, greet customers per company guidelines.
  • Managed front office duties, answer phones, file insurance, greet patients, check patients in & out.
  • Utilize Provider One site making sure patients INS are current; and order interpreters/checking in and out interpreters.
  • Greeted patients, answered phones, scheduled appointments, verified patients insurance benefits and pa's for medications.
  • Assure that appropriate documents are accurately completed by patients in order to meet all regulations for services performed.
  • Completed EPIC training courses, register patients in Epic, data entry, insurance verification, and referrals.
  • Greeted patients in a professional and friendly manner, and assist patients with registration materials as needed.
  • General office duties, answer phones, schedule appointments, schedule tests for patients, check patients in
  • Check patients in, collect paperwork, and or payment, verify insurance eligibility and benefits.
  • Check patients in and out, collect co-pays, verify patient information, and get updates.

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42. I-9

low Demand
Here's how I-9 is used in Front Office Coordinator jobs:
  • Reviewed Applications, Called potential employees in for interviews, Assisted with I-9 documents, & Drug screens.
  • Answer phones, schedule interviews, source resumes, perform background check, and filed I-9 forms.
  • Create and maintain associate and client files including EEO, I-9 and current legal regulations.
  • Processed new hire paperwork, including payroll information, W-4s, I-9s and applications.
  • Assisted applicants in completing insurance forms, I-9s and W4s prior to employment.
  • Processed paperwork for the associates file, I-9's, background checks.
  • Conducted audit of I-9 forms for both international and domestic employees.
  • Processed employee documentation including E-Verify I-9's and background checks.
  • Check in and process associate I-9 paperwork, general filing.
  • Verified applicant s identifications and completed I-9 forms.
  • Processed I-9 forms and health insurance coverage.
  • Fill out all I-9 forms correctly.
  • Audited I-9 forms to ensure completion.
  • Answer phones, perform background check, I-9 forms, and reference calls.
  • Light payroll, background checks, drug Screens and I-9 infomation.
  • Recruit Applicants *Handle Human Resources such as Employee Benefits, W-4,I-9 Forms *Process Payroll * Account receivables
  • Ask basic interview questions Schedule Interviews Balance 8 telephone lines File Authorize I-9s

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43. Financial Arrangements

low Demand
Here's how Financial Arrangements is used in Front Office Coordinator jobs:
  • Front office responsibilities including schedule coordination, collection, patient education, financial arrangements, inventory control and supply purchasing.
  • Managed appointment coordination, financial arrangements, insurance submission and collections.
  • Maintain accounts receivables & collections including financial arrangements with patients.
  • Collected co-payments or account balance if financial arrangements applied.
  • Collect co-pays are unmet deductibles and/or make financial arrangements.
  • Evaluated and presented different financial arrangements to patients.
  • Calculate fees and percentages and do financial arrangements with the patients, collect monies.
  • Present effective treatment and financial arrangements in a busy, successful dental practice.
  • Make financial arrangements with patients according to the office financial policy manual.
  • Created, prepared, and worked with the doctors on financial arrangements.
  • Collected copays and/or deductibles and discussed financial arrangements with patients/ families.
  • Managed appointment schedules Processed insurance claims Made patient financial arrangements Upgraded filing system

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44. Drug Screens

low Demand
Here's how Drug Screens is used in Front Office Coordinator jobs:
  • Blood draws as directed by physician, standing orders, & point of care drug screens.
  • Performed drug screens on all employees before sending them to work.
  • Collected and process urine specimens for drug screens performed on site.
  • Managed office necessities and ordered all supplies including drug screens.
  • Enter drug screens, update information into Avatar.
  • Handled all drug screens and kept appropriate records.
  • DOT urine drug screens and breath alcohol.
  • Monitored pre-employment and new hire drug screens and background check results.
  • Administer pre-employment drug screens E-Verify Dispersed incoming mail to correct recipients throughout the office.

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45. Appropriate Person

low Demand
Here's how Appropriate Person is used in Front Office Coordinator jobs:
  • Directed calls to appropriate personnel, scheduled/reschedule appointments collected payments, reconciled daily financial reports.
  • Obtained information by contacting appropriate personnel or patients to verify Insurance benefits.
  • Point of contact for all incoming calls to be directed to the appropriate person, while maintaining professionalism with sensitive information.
  • Point of contact for all on site visitors, determine nature of business, and announce visitors to appropriate personnel.
  • Conducted Check in/Check out process, answered multiple phone lines to schedule appointments and direct calls to appropriate personnel.
  • Give information to callers or routes calls to appropriate person and occasionally fill in as receptionist.
  • Answered phones on a 6 line phone system and routed the calls to the appropriate person.
  • Assisted with answering and transferring telephone calls to the appropriate person or department.
  • Verify and deliver X-ray films to the appropriate personnel on doctors staff.
  • Greet patients, answer phones and direct calls to the appropriate personnel.
  • Direct new/existing patients, visitors and staff to the appropriate person/departments.
  • Receive phone calls and connect them to the appropriate persons.
  • Manage high volume incoming calls and forward to appropriate personnel.
  • Routed support request to appropriate personnel.
  • Received multi-line phone calls, determined the nature of the calls and directed callers to the appropriate person.
  • Receive and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.
  • Answered incoming calls in a professional manner and routed calls to the appropriate person.
  • Answer multi-phone lines and transfer calls to the appropriate person.

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46. Financial Statements

low Demand
Here's how Financial Statements is used in Front Office Coordinator jobs:
  • Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing.
  • Performed data entry containing financial statements, bank reconciliation's and inventory.
  • Configured monthly employee productivity reports and financial statements.
  • Prepared and coordinated the distribution of monthly financial statements.
  • Drafted and updated financial statements for the budgetary report and database.
  • Send out financial statements to all private pays every six months.

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47. E-Verify

low Demand
Here's how E-Verify is used in Front Office Coordinator jobs:
  • Implement process for E-verify * New hire entry into payroll system * Payroll * Sales calls (warm and cold)
  • Processed all applications, paperwork, and testing including E-Verify.
  • Background check certified on E-Verify.
  • Take and process payments,insurance correspondence-verifying, validating and submitting.
  • Enter employee applications into eEmpact and run E-Verify on all new hires.
  • Improved the wait time of patients by pre-verifying insurance Registered new patients and verified insurance.
  • Answer phones, schedule appointments Data entry Run various reports Conduct e-verify and background process

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48. Osha

low Demand
Here's how Osha is used in Front Office Coordinator jobs:
  • Initiated safety committee to comply with OSHA/WISHA safety standards for employee and patient care.
  • Promoted to training manager of all new employees and ensuring knowledge of OSHA Guidelines.
  • Created OSHA manual and uploaded to the corporate website.
  • Maintained office cleanliness and safety according to OSHA guidelines.
  • Performed all duties in compliance with OSHA standard.
  • Insure spa/office met all OSHA/Medical/State Board Standards.
  • Completed safety incident reports and OSHA 300/300A.

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49. Vital Signs

low Demand
Here's how Vital Signs is used in Front Office Coordinator jobs:
  • Assisted with the physician's in pulling patients, taking vital signs and chief complaints that patient's may have.
  • Escorted patients to room and prepared them for doctor's visit (recorded vital signs and weight).
  • Monitor patients' vital signs (pulse rate, body temperature, and breathing).
  • Prepare Patient for examination and take vital signs Assist with procedures, give injections.
  • Maintain and set up patient rooms Vital Signs, obtain specimens, injections.
  • Assessed and tracked exercise progression, vital signs and wellness during exercise.
  • Obtained medical history and checked vital signs.
  • Assisted with vital signs and injections
  • Checked height, weight, vision, and vital signs.
  • Assist with multi-phone lines, prescription refills, vital signs, and schedule and generate online referrals.
  • Obtained referrals and authorizations for specialists Patient prep: vital signs, etc.
  • Back Office Perform vital signs, venipuncture and injections on patients.
  • Coordinated monthly trainings and meetings.Medical Assistant Performed assessments, EKG's, and vital signs.

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50. Applicant Flow

low Demand
Here's how Applicant Flow is used in Front Office Coordinator jobs:
  • Manage the applicant flow and prepare candidates for interviews by administering employment applications and appropriate skills testing.
  • Directed applicant flow and maintained documentation.
  • Handled all phone calls; Greeted and processed all clients and associates; managed applicant flow/prepared applicants.
  • Manage applicant flow, prepare applicants/candidates for the interview, and assist with recruiting efforts.
  • Ensured that all administration activities, incoming calls, and applicant flow moves smoothly.
  • Process all office visitors, manage applicant flow, coordinate flow of office.
  • Process all visitors in the office, and manage applicant flow.
  • Manage the applicant flow within the office and maintain appropriate documentation.
  • Manage the applicant flow and prepare applicants/candidates for the interview.
  • Manage applicant flow and assist with recruiting efforts.
  • Manage Applicant flow and Process Applicants.
  • Manage Applicant Flow/prepare applicants, assist with recruiting, handle office adminstration, sell Skills Used Customer Service skills.

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20 Most Common Skill for a Front Office Coordinator

Insurance Companies21.6%
Patient Care13.2%
Medical Records8.2%
Customer Service7.2%
Appointment Scheduling6.7%
Phone Calls6.3%
Patient Referrals6.2%
Office Supplies6.1%

Typical Skill-Sets Required For A Front Office Coordinator

RankSkillPercentage of ResumesPercentage
1
1
Insurance Companies
Insurance Companies
17.6%
17.6%
2
2
Patient Care
Patient Care
10.8%
10.8%
3
3
Medical Records
Medical Records
6.7%
6.7%
4
4
Customer Service
Customer Service
5.9%
5.9%
5
5
Appointment Scheduling
Appointment Scheduling
5.5%
5.5%
6
6
Phone Calls
Phone Calls
5.1%
5.1%
7
7
Patient Referrals
Patient Referrals
5%
5%
8
8
Office Supplies
Office Supplies
5%
5%
9
9
Scheduling Appointments
Scheduling Appointments
3.5%
3.5%
10
10
Front Desk
Front Desk
3.5%
3.5%
11
11
EMR
EMR
1.9%
1.9%
12
12
Office Staff
Office Staff
1.8%
1.8%
13
13
Patient Demographics
Patient Demographics
1.5%
1.5%
14
14
Treatment Plans
Treatment Plans
1.4%
1.4%
15
15
Bank Deposits
Bank Deposits
1.1%
1.1%
16
16
Patient Accounts
Patient Accounts
1.1%
1.1%
17
17
Greeting Patients
Greeting Patients
1.1%
1.1%
18
18
Hipaa
Hipaa
1%
1%
19
19
Hippa
Hippa
1%
1%
20
20
Background Checks
Background Checks
0.9%
0.9%
21
21
Medical Billing
Medical Billing
0.9%
0.9%
22
22
CPT
CPT
0.9%
0.9%
23
23
Physical Therapy
Physical Therapy
0.8%
0.8%
24
24
High Volume
High Volume
0.8%
0.8%
25
25
Patient Payments
Patient Payments
0.8%
0.8%
26
26
Patient Check
Patient Check
0.8%
0.8%
27
27
Medicaid
Medicaid
0.8%
0.8%
28
28
Patient Registration
Patient Registration
0.8%
0.8%
29
29
Computer System
Computer System
0.7%
0.7%
30
30
Patient Files
Patient Files
0.7%
0.7%
31
31
Reception Area
Reception Area
0.7%
0.7%
32
32
Icd-9
Icd-9
0.7%
0.7%
33
33
Medical Office
Medical Office
0.6%
0.6%
34
34
Job Orders
Job Orders
0.6%
0.6%
35
35
Telephone Calls
Telephone Calls
0.6%
0.6%
36
36
Staff Members
Staff Members
0.6%
0.6%
37
37
MRI
MRI
0.6%
0.6%
38
38
Data Entry
Data Entry
0.6%
0.6%
39
39
Insurance Authorizations
Insurance Authorizations
0.5%
0.5%
40
40
HR
HR
0.5%
0.5%
41
41
Patients In
Patients In
0.5%
0.5%
42
42
I-9
I-9
0.5%
0.5%
43
43
Financial Arrangements
Financial Arrangements
0.5%
0.5%
44
44
Drug Screens
Drug Screens
0.4%
0.4%
45
45
Appropriate Person
Appropriate Person
0.4%
0.4%
46
46
Financial Statements
Financial Statements
0.4%
0.4%
47
47
E-Verify
E-Verify
0.4%
0.4%
48
48
Osha
Osha
0.4%
0.4%
49
49
Vital Signs
Vital Signs
0.4%
0.4%
50
50
Applicant Flow
Applicant Flow
0.4%
0.4%

30,340 Front Office Coordinator Jobs

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